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    US Post Office

    1.6 (161 reviews)
    Open 8:30 am - 5:00 pm

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    Reviews With Photos - US Post Office

    Rude employee
    Max Y.

    STAY AWAY FROM HERE!!!!! CAUTION!!!!! WARNING!!!!!! I have never been so disrespected! I thought a government job would be sought out for and wanted. This mail person off the bat was aggressive, rude, verbally abusive, and created a hostile environment. Long story short, I asked how much to send out a package. I went to go pay and the signature popped up, I asked I don't want the signature. She responded with it's free... when I went to ask her again what my question is she became erratic. I told her that customer service is not her skill and she should be somewhere in the back in the dark cause she was acting like she is queen. I asked for someone else to help me and she laughing said I'm the only one.. I said let me talk to your manager, he stood behind the door and talked through the glass. I told him the story and he let me finish my sentence and said don't worry they don't have to sign for the package. I said great and he told me to go back to her. Reluctantly I went back and slid the box to her and she pushed the box back hitting me in the chest. She has now not only verbally attacked me but also now it became physical. She does not reserve the right to refuse service as I pay the United Staes Postal Service through my taxes, you have no right to deny service to a citizen!!! I have already sent a message through the USPS portal and that complaint went to the manager. He called me and basically asked what do you want me to do. I said nothing you didn't assist me in the first place and made me go back to her, you are the problem to. I am trying to escalate this and will go to the police department due to the brutal attitude!

    Door closed at 4:57 pm.  Double click to see time stamp.
    Shaida S.

    Today on Monday, June 2, 2025, I arrived in the parking lot of the post office at 4:55 pm and walked into the lobby only to find that the door to the counter was locked. There was an employee inside who refused to unlock the door and told me to drop my package off to the side (I'm not sure how she would know what kind of service I needed). Regardless, she refused to open the door and had no explanation as to why she closed up early. When I demanded she open the door, she started making sounds "wah wah wah" and whining noises. Another woman came in and couldn't believe the behavior she was witnessing or the fact that the post office was closed before 5:00. I took photos of the closed lobby and the employee which clearly shows the time of the incident.

    Front
    Lisa W.

    Nice ladies working up front as always, plenty of parking, clean, fast. Haven't tried to get a passport here like many of the worse reviews on here but tbh that has never been a pleasant experience no matter where I've had it done.

    Sure looks like it was intentionally ripped open!

    USPS has done it again! Received a package today from a friend, but it quite obviously been ripped open, this is beyond a little tear. There is a ton of stuff missing out of the box, as if somebody dug through it and took things out. Since it was only insured for $100, which way exceeds all the items that magically came up missing during transit. We are not going to bother with an insurance claim, because we know it'll be a big hassle and they most likely won't do anything. Take a look at the picture, how in the world is it acceptable? I sincerely cannot believe that my mail person dropped this off at my door with a giant hole in it. This is all completely unacceptable, but it does no good to complain to the post office, because they sincerely do not care!

    The "package" in question.

    The Alhambra branch has good hours, the lines aren't terrible, the people at the counter are friendly enough, and parking is passable. However, I received a slip saying that $4.20 was due for a "package". The "package" in question was a small bubble mailer, 6" x 4 1/4" that weighed 1/4 of an ounce, when holding it's contents, a tiny pack of seeds. It already had a Nonmachinable surcharge stamp on it. The lady at the counter said it was a package because it had 'things in it'. Yes, that's the point of the mail service. They wasted my time to incompetently overcharge me.

    Tiffany K.

    Sometimes I have no idea whether the mail person is actually making an effort to make deliveries. I received my mail, but did not receive my package. My tracking status says, "No Access to Delivery Location" even though my apartment is in the same hallway where the mailboxes are. How can you get inside the building to deliver mail, but then claim you have no access to my apartment even though it's 200 ft away from the mailboxes? This is not the first time this has happened either. Another past package once listed it had been delivered, even though it wasn't. Two days later, it was delivered to my mailbox... Not sure what is happening, but it would be nice if USPS could accurately describe how they were delivering packages.

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    Excellent efficient handling of passport application for me and my daughter. Great friendly customer service!

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    Page 1 of 5

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    Review Highlights - US Post Office

    These 5 stars go completely to Prashanth(sp) who was very kind, considerate, and helpful to my daughter over the phone.

    Mentioned in 4 reviews

    Read more highlights

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    The UPS Store

    The UPS Store

    2.9
    (108 reviews)

    The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

    I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

    Pak Mail

    Pak Mail

    4.0
    (30 reviews)

    I do not recommend renewing or enrolling in TSA PreCheck here. The employee who helped me was…read moreextremely rude and seemed unfamiliar with the renewal process. According to the TSA website, you can renew your TSA PreCheck up to 6 months before expiration. Even though I was within that timeframe, she repeatedly told me I was "too early" and should come back closer to my expiration date. I explained that I'm traveling next month and wanted to avoid any issues, but instead of helping, she suggested I just travel with my marriage certificate. Nobody wants to carry unnecessary documents while traveling when this could simply be handled correctly the first time. On top of that, she claimed my Known Traveler Number account didn't exist. I had to repeatedly ask her to enter the full account number correctly before my information finally appeared. After that, she continued the interaction with an obvious bad attitude, huffing and puffing the entire time because she clearly did not want to help. The owner was not helpful either. If I hadn't been persistent and informed about the TSA renewal policy myself, I honestly don't think this would have been completed properly. Very disappointing customer service experience. Save your time and money and go elsewhere!

    My family of four went to get the TSA precheck done. My wife and two teens had an appointment for…read morethis time slot, I had made one for another day. I asked if he could process me too and he simply and straightforwardly asked if I had filled and submitted my info online and I said yes I had. He said okay then you'll be last. Great! I was a little worried about his demeanor but through simple friendly engagement he seemed to loosen up a bit and then a lot! He's got people coming for this service just about every 10-15 minutes so I can understand his need to be efficient and accurate in order to serve all of us. And he was all of that, we just were trying to make all of our time there more light and enjoyable and he responded well. He provided exactly the service that was advertised and expected and the pricing was a bit lower than other nearby locations so a good value too. Simply submit your info at the TSA website https://tsaenrollmentbyidemia.tsa.dhs.gov/ and book your appointment and you'll be in and out of there in less than 15 minutes! Easy peasy.

    FedEx Ship Center

    FedEx Ship Center

    1.8
    (95 reviews)

    A little hesitant to go here seeing the reviews. I had a very simple dropoff where I wanted to get…read morea receipt. Went in Monday morning, no line. The employee working the counter was very friendly and nice. In and out in less than a minute.

    2day delivery service paid for. After 8 days package still not delivered. For 4 consecutive days in…read morethe early morning the FedEx status as on the FedEx vehicle for delivery. Only to be updated each afternoon as back at the FedEx facility in Pacheco. FedEx delivery is a sham. It's impossible to talk with anyone it the FedEx ship center in Pacheco. It must be managed by a bunch of incompetents. UPDATE: After multiple calls and complaints my package was delivered. I talked with the delivery driver who was very nice. He explained that there is a glitch in the FedEx system that doesn't recognize my specific location. The package is loaded onto a vehicle daily but the glitch doesn't show the driver the location to deliver it. He ends up with a surplus package at the end of his delivery. He takes it back to the Pacheco ship center. My package had five 500-0 code stickers on it that indicated what the driver explained. This continued for six days until the driver took the initiative to deliver it to the ADDRESS on the package, not relying on a location on their delivery map. It appears that this glitch/problem has existed for a long time with no attempted resolution. I hope my next deliveries are not via FedEx!

    US Post Office

    US Post Office

    2.2
    (139 reviews)

    Five Stars because of the excellent service of Gigi, at the counter…read more Went to the post office to pick up some stamps and packaging. The line grew as we all waited while a woman was expressing her discontent about not receiving her mail to Gigi. Gigi was supremely polite and incredibly patient as she explained to the woman in multiple ways (because the woman was just not understanding and continued to be upset ) that she could not do more than she already did (by taking the woman's name and phone number to give to the supervisor of the mail carriers) And that all the supervisors were gone for the day. Then, when the woman left and it was finally my turn, Gigi helped me understand the most economical way to send my gifts. She is just awesome and if I lived closer, I would go to this post office more often because of her!

    Very disappointing experience at the Concord Main Post Office. Located at 2121 Meridian Blvd in…read moreconcord ca. The service felt unprofessional and disorganized and the staff I interacted with came across as unhelpful and dismissive. The overall attitude made the visit frustrating rather than productive. Customer service was not handled with care or respect, and simple questions were met with irritation instead of assistance. The lack of courtesy and efficiency made the entire experience unpleasant. This location seriously needs improvement in both professionalism and customer service standards. Don't ask me to press the green smily face on the screen showing that you gave a good service at the time your service deserves zero star ... You will not loose anything if you show some kindness ... the world have enough of rudeness we don't need any more of it or ppl like you.

    US Post Office - postoffices - Updated August 2026

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