True what people post-The young girls behind the counter are very rude they don't know what they're talking about they don't have the correct information to Be working in those positions-They need better qualified people to be behind the counter what is wrong with the postmaster at that post office that they can't manage a good business!!! read more

Horrible PASSPORT APPLICATION customer service. Arrived at 11:12am for an 11:15am appointment for a Passport application for my 1.5 year old. After knocking a few times on the passport door, I was asked by a agent at the mailing desk to stand in the lobby. After helping other patrons who were waiting to mail out packages. She told me that I was already late for my appointment so I needed to reschedule my appointment. read more

They incorrectly marked 5 of my packages. So all my packages were marked delivered to Martinez USPS PO Box. It wouldn't update on tracking, so customers were frustrated and confused. Luckily they were still moving but couldn't be tracked on the website. I Had to clean up the mess myself, literally creating inquiries on all 5 packages. Sending emails, to USPS. Waiting for response about 2-3 business days. Some customers frustrated with service, waiting for answers. Their incompetence hurts my business. I travel clear across town now when I drop off boxes. For peace of mind, totally worth the extra 8 miles. I will never use this post office again. read more

It was too late for me to look at the yelp reviews. Yes we had our 6 yrs old passport application done yesterday and Oh boy everyone in these reviews are absolutely right. Everything that the bad reviews says are correct. Rude, arrogant, sarcastic and very unprofessional. I guess she doesn't want to give her name because she know she has a lot of issues already. But like what the other reviewer saying, they are milking the system and they know how to work the system. It is also sad that the supervisor/manager aren't willing to do something, with all of this complain, I guess she thinking, why she needs to stress her self. I am trying to go the to upper authority cause I don't want this lady to sabotage my daughter's passport. I tried calling the USPS customer service but I have no luck getting through a live agent. I don't know this passport lady's name but she is petite african american that sits on the left side if you are facing the counter. I wish this lady get talked to at least for the misinformation she gives to the client. So sad that there are people who can't get the job they want and they just give their miseries to others. I don't think they read their reviews because they know they are piece of...... Whoever you are, may your life be meaningful and hope you won't face your karma! read more

Fire Linda, the passport clerk! She was rude and disrespectful. She was 20 mins late for our appointment and refused to process the passports even though we had the proper documentation (because I had to go out to the car to get one document, she considered that "leaving" even though my husband and 3 kids were still there. I have never been so frustrated at the lack of empathy and effort to help someone. She was completely rude and just disregarded us. I wish I were her boss because I would fire her for treating people so poorly. read more

**AVOID THIS LOCATION** No one here treats you like a human being. They have Saturday walk-ins for passports from 10am-1pm and only one agent to process applications. This person walks away without letting us know where she's going. We (the people in line) learn that this one person takes their 1hr lunch from 11:25am-12:40pm... mind you, we needed the customers to call the manager to call this person to return from her lunch because it's been over an hour. No one here has the decency to communicate or acknowledge you. This agent couldn't even look at me in the face to tell me, she announces to the whole lobby she's done for the day. Just be courteous, let people know if they are waiting in line for no reason, let us go, instead of waiting until 1pm to turn us all away. I should have been next, but was turned away at 12:58pm. I asked to file a formal complaint to make suggestions to make this process more efficient. Their response was, "you can't make a formal complaint "which is literal nonsense! Might as well not even offer walk-ins if you're just going to take your break for the chunk of it. This place is a joke! read more

Sadly, I have to agree with a lot of people on yelp as well as the app "next door" I haven't gotten mail in weeks. It's unfortunate because I'm waiting for important mail from the DMV. I've seen on my email that I'm suppose to be receiving a bunch of mail but none has made it to my *LOCKED* mail box. The only conclusion I can think of is internal theft. I know this location has fired people in the past for having people's mail inside their personal home. But I would think they would have learned from the past and run a tight ship. Super bummed. read more

I just witnessed the WORST customer service at a USPS Branch in my life. I didn't catch the woman's name but the clerk behind the plastic wall was beyond rude to the elderly gentleman in front of me and to myself. She was a light skinned black woman that should find a new line of work. If you want to service customers then you need to have a much better disposition. Her attitude and energy was simply awful. She was barking at the man in front of me, cutting him off when he was speaking, and made him feel so bad. I understand that it's the day after Thanksgiving and she probably didn't want to be there but guess what, too bad. You are being paid to be a professional so start acting like one. If you don't want to deal with customers then find a new position or a new line of work. As customers we deserve to receive adequate service. The bar has been set so low by the USPS that even ordinary service would be welcomed. I'm sure it's not easy dealing with the public. I sympathize with USPS employees but always remember that the energy you put out is what you get in return. She needs a reality check. Her behavior is simply unacceptable. read more

I've been purchasing prepaid shipping labels (printed postage based on weight, not stamps) from USPS to have mail returned to me for many years. I've purchased them from this location several times in the past. Today when I went in to do the same, I was rudely "greeted" by an older lady with a shoulder length hair cut who came from the back and wasn't wearing anything identifying her as a postage worker. She brought out someone else's mail and stayed to help. She was very cranky and had an attitude with the lady who simply just wanted to pick up her mail. I just ignored her attitude bc I needed to get some stuff mailed off in the next closest post office is much smaller and several miles out of my way. I told her that I needed two prepaid shipping labels and then I would need postage for the entire packet to be sent off. Her attitude quickly became even worse. She pretended like she was confused about what I was asking for. I described what I was trying to do and she said that they don't do that; I would have to buy stamps and put them on the envelopes instead. I told her I didn't want to do that, I wanted to pay for the actual postage of the envelopes based on their weight. She then said that they couldn't do that and that they have never done that. I told her I've been doing it for years and have done it several times from this current office. She told me no, that was impossible because they've never done that. I was so astonish by the blatant lies and disrespect that I just left. On my way out she heckled me with one of the other post all workers. I understand that this office has to deal with a lot of stuff, homeless, extreme workload, etc, but I just don't understand the consistent terrible attitudes of all of the workers here. I also don't understand why this lady had a need to down talk me, lie, and then heckle me with other workers as I left. I was simply trying to mail off envelopes like I've done so many times in the past. Oof. read more

Paid for 2-day shipping. LIES, I TELL YOU! Package took over a week to arrive. I don't care it took that long, but I'm pissed I paid USPS for that BS. Bastards. read more

The passport lady is rude and unprofessional. She goes out of her way to treat customers with disrespect and refuses to honor the walk-in passport hours that are posted on the official USPS website. Both Google and Yelp are FULL of negative reviews about her that are 100% true and worth paying attention to. I hope her supervisor sees all these reviews and does something about her because the passport service at the Martinez post office is completely dysfunctional as long as she remains employed there. read more

Ive crossed over into the world of online selling. I have an over abundance of baby things. So much so that I can sell them at consignment stores and yes, Ebay. Ive also found one of my joys in life. Having the post office deliver Flat Rate Boxes to my home for free. Then printing my own shipping labels off of USPS.com. Then, the best part of all, walking past the long, long line, putting my ready to be shipped off package on the counter and walking out. Milliseconds of joy flow from me. I'm just trying to think of my song I would play in the slow motion replay of me walking out and giving that line the side ways smirk of victory. Boo yah! read more

Three observations: The drive-thru at this branch is easy to use. At times it is difficult to park in the lot; you can not park on Alhambra The people working here to not seem to hate their jobs. read more

A handwritten note on a scrap of paper from a postal carrier was taped to our complex mail box saying they couldn't deliver our mail (entire complex) because someone tried to force entry into one of our 3 outgoing mail boxes, and that all our mail is being held at the post office. All our individual inboxes were fine. Well our manager called this post office and no one seems to know anything about our mail. Ive tried calling to see where my mail is, expecting a check, and I cannot get through I tried the 800 number and the direct line of 925-228-2722. I have been calling nonstop it says I have reached the Martinez postal office and to wait for an operator and it just rings and rings and rings till it disconnects. So where my mail? Where's customer service? Can I talk to anyone? I thought calling would be easier than lugging my baby down to the post office for mail that "might" be there. read more

I never post reviews on Yelp or anywhere but this is worth my time. The worse post office in Contra Costa. Not sure how one of their employees is still employed there. Always putting my mail in the wrong box, sarcastic/rude remarks from one particular person with braids, and filthy. US postal workers must have the strongest union to still employee this person here. If I ran my business like this and employed certain employees here, I would be out of business. I give it 1 star because of location. Remember folks, we pay their wages by buying stamps and using their services. Going to switch to UPS for all my needs very soon. read more

The postal delivery service in Martinez sucks. But in the 20 years I have lived in Martinez, every time I have gone to the Alhambra PO location, there have been 2 ladies in there who are friendly, helpful & efficient. They try to be quick but without rushing me when I have questions & need advice. Also, they are aware of issues with delivery & take a lot of crap from the public. They always keep their cool. read more

The two women working the front counter on Friday, 9/10/21 at 12:15pm, couldn't me more rude. The attitude they both carry is unbelievable! If you hate your job so much, just quit! Life is too short. Anyways, do yourself a favor and go to a post office where workers know what customer service is. read more

I've placed a Vacation hold on my Mail 3x now!! The first time my Mail wasn't held, the second time they held my neighbors Mail and the third time they held it but I selected to pick it up (due to a very small apartment mailbox) and I went down, stood in line and was told it went out for delivery...not only that I get home from work and there's no Mail! Why BECAUSE MY MAILBOX IS TOO SMALL! Hence why I selected to have it picked up!!! Now I get to play tag with the mailman to get my Mail!!! Next vacation I'm gonna have my neighbor pick up my Mail!! read more

I have lived Martinez for a few years and this the absolute worst team of delivery people. I have a box literally shoved into my mailbox so bad I can't get it out. They just don't care at all or take pride in what they do. They literally think we owe them. If you move to Martinez get a private box in another town because these guys don't care. Worst office in Bay Area. Prove me wrong and I'll take the review down. read more

See review for other martinez location. Posted experience on wrong post office but can't copy and paste off Yelp. Too much to retype.

I had to pick up a package that was at the post office due to my location. When I explained to the lady about that they had my package she made me pull up the their website to show that it was sent back to them , then an after spending almost 10 minutes the lady comes back asks me for the tracking number goes back again. In total almost 30 minutes to find my package. The lady was not even apologetic. I hate coming here only I have had one lady ever be friendly They definitely need to fix their customer service here read more

To the lazy postman/postwoman in charge of delivering mail to our neighborhood: In the time it took you to fill out the "Sorry we missed you" card, you could have walked your lazy ass to my front door to deliver the mail which required my signature. I know for a fact you did not attempt to deliver the mail to my door because I have a security camera which notifies me whenever it detects motion, and there was no record of you attempting to deliver my mail that day. I even got a second notification for a second attempt a few days later, and still nothing on the cameras. Your job is not that hard, quit being lazy. read more

Great experience at Koloa branch. Typically our mainland bound regular mail arrived within three business days. Open in Saturday too which helps. Friendly counter staff. read more

I shipped a package. It cost me $100.00, and it never left the Martinez post office. Avoid the cancel culture Karens that run this place. Nothing but drama and my package disappears. Tracking 9534 6108 7381 1137 4713 80. Go to FED EX or UPS. At least they won't lose or steal your package. These people give Govt. emplioyees a bad name. read more

Came in with my son to get our passports. Although we missed the cutoff time, the two wonderful ladies behind the counter helped us out anyway -- just so that it would save my son from having to wait until his next day off. Service that went above and beyond! read more

Made a little boy's birthday wish come true!! I'd give them a million stars if I could. I'm a single mom and I don't always get to spoil my boys. I was thrilled to be able to surprise my son by chipping in with my parents for his dream basketball shoes for his birthday. When he went to school on Tuesday, his old shoes had actually finally split and were falling apart. He borrowed a pair of his brother's shoes. When he blew out a birthday candle, his wish was "I want new shoes so I can wear them to my basketball practice." Problem was, I missed the delivery because I was picking him up. I dropped him off at his after school activity and rushed to the martinez post office just before they closed. The route supervisor there and the woman at the desk banded together to track down his shoes and arrange for the driver to meet me special. Just to make a boy happy. It was so kind of them and meant so much to my son. I always get great service there, but this time they went above and beyond. Thank you so much!! read more

One star is for the ladies who work the windows; they're always helpful and friendly, despite being chronically understaffed. I had a Po box here for six years. It was broken into TWICE. Both times, nobody made any effort to contact me about the security issues that go along with this. Instead, they just changed the lock (uh thank you?) and waited for me to show up and ask why my key wouldn't work in the lock any more. No apologies, notifications, steps the take to ensure my security. WORST POST OFFICE EVER. read more

Rude. Lazy. Discourtious. Asked to retrieve a package and wasnt helped at all. Im not racist but i didnt get their names so... the black woman and indian woman behind the counter brushed us off like we didnt matter and wouldnt even check to see where our pqckage was. The indian woman claimed to talk to the manager but was just pasing in the back (where i could see her) and pretending to ask about my package and then came back and lied to my face saying that my package wasnt even there but on the fedex website it said delivered to post office. They arent even polite when you first get there. Insted of saying how can i help you she said what do you want? What kind of service is that? read more

Very unhappy with the way I was treated in the post office. Rude, useless, staff with no sense of judgement. We went in today after rescheduling for my passport renewal for the second time, and were met with derogatory comments, and were treated as if we had no comprehension of the situation. We were treated like toddlers learning to read. read more

If I could give no stars, I would. The young lady who helps with passports is rude. She was all cheerful and polite to everyone else except us. I didn't know customer service was based on race. read more

This is the worst experience I've ever had I do not get my mail on the timely matter bills come after their due package are told they cannot be delivered when I go and ask why they tell me I don't know why you have the best mailman well something's obviously wrong I'm not saying it's the mailman I don't know if it's the people that are separating the mail that something has to be fixed obviously it's an ongoing problem here in Martinez get it fixed And PS 1 Stars Is to nice they deserve no stars read more

These 5 stars go completely to Prashanth(sp) who was very kind, considerate, and helpful to my daughter over the phone. He even followed up with a second phone call. He made my daughter feel a lot better. read more

I usually come right when it opens. I am usually helped first. They are efficient when I am helped however SLOW. How long does it take just to mail one letter, or to check if I have one letter in the back. The staff also look like they hate working here, its the same staff for the past couple of years now too. read more

We have lived at same address in Pacheco for 30 years and recently the dumbos at this post office are sending mail back to sender as undeliverable no such address no forwarding address.. Cmon now are you guys really this stupid? Apparently so! Get with it people do you job! read more

Seriously, Jeanette Davis, (her #: 925-228-5937) our Martinez postmaster needs to be replaced. They have completely mismanaged the recent master key theft and have seriously wronged all the customers whose mail was stolen, held, or lost. It's been a very broken system for at least the last two years. http://www.mercurynews.com/2015/05/07/martinez-postmaster-vows-local-mail-service-will-improve/ "At a Martinez city council meeting in May of 2015 Councilwoman Lara DeLaney presented Davis with 11 pages of citizen complaints. It was such complaints -- late and missed deliveries, lost mail, increasingly frequent carrier turnover and poor counter service at Martinez's main post office on Alhambra Avenue." Since then it's only gotten worse. Martinez residents are hopping mad. http://martinezgazette.com/archives/21506 http://abc7news.com/news/martinez-mailbox-break-ins-disrupt-post-office-deliveries-/1799188/ read more

I hate this post office. I am not sure that the workers are the reason for it, but they are the ones that represent the face of the local post office. Every time I hear a Stamps.com commercial, I think that I should make the call. I forget when I get out of the car, but then when it is time to go back to the post office to mail something, I want to use a tack hammer and put a note on my forehead to make sure that I remember to never come back here. For anyone from the local post office that might remotely care are about this or any other review of this location, please let me offer the following advice to address your location. If this was a normal public business that had competitive offering you would have been out on your can awhile ago. 1. Address the waiting lines. Waiting 20 -25 minutes to mail something is not reasonable, at all! The only time this is OK is the week leading up to Christmas. Otherwise you have a problem. 2. When you approach the counter, have the employee say hello or act like they genuinely care about your business. The Bill Gates of this world do not go to the post office. So when we spend our money with you, act like you care. 3. When you mail multiple packages, you do not need to repeat the same spiel about liquids, batteries, or hazardous materials. Just ask that once and tell people it applies to all packages. 4. When the employee goes into the back to "look for a package" inform the customer how long they think they are going to be gone. I believe that when the employee leaves the front they are going on a coffee break or maybe leaving for the day. It takes for-ev-er (see The Sandlot movie) for them to come back. I don't blame them. I would not want to come back to the front to see that people are remarkably still there and actually the line go longer! Please review this as part of a quarterly improvement plan and I am sure that you will win some sort of an award for most improved location. I can't imagine there is a location worse than this. (Don't get me started on the passport offered at this location). What did I learn today? Stamps.com is offering a free postage meter and up to $55 in free postage when you sign up today. Oh, and you print the postage from you computer and then simply hand the package to your local postman or drop it off at counter at your local store. Count me in! read more

I have a PO Box here so I frequent the place 2 or 3 times a week. I usually come after business hours because the parking lot is a zoo. The staff at the counter our friendly and proficient. They have passport services here! read more

US Post Office - Post Offices Near Me - Martinez, California

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This is really the main Martinez Post Office and is the place you go to your more complicated mail-related tasks. It's a lot busier, bigger, more impersonal, and architecturally blander than the downtown branch. The location on Alhambra can also be a blessing and a curse. If the post office is not crowded, it's easy to stop in and even drop your mail off via the drive through. But more often, it's crowded, the lines are long, and finding parking requires some imagination off property. read more

2x this week we had misdelivered pkgs. Today 2pkgs were scanned as delivered but there was only one. This happens a lot with this post office. read more

US Post Office - Nothing was blocking my driveway. This happens too often. - Post Offices Near Me - Martinez, California

My wife and I have been renting a PO box from this post office for nearly 10 years. Recently within the past couple years , I have seen many of the PO boxes forced open with pry marks on the frames. Obvious mail being stolen. One of the reasons people get a PO box is for added security. And speaking of security, there are NO security cameras in this place. Well today was extra disgusting. I walked in early this morning to mail a letter and to check out PO box. The whole lobby smelled of stale urine. I mailed my letter and walked around the corner to check our box and there was a homeless man sleeping on the floor. Ah, the stale urine smell I mentioned earlier!! I had to step over the homeless gentleman to retrieve my mail. I think it's time to take my mailbox service elsewhere. read more