1/15/16 - another upsetting update
International package was due to be delivered to my office
1/11 - delivery attempted after hours. Note left
1/12 - I found the note and rescheduled delivery for 1/13 (fastest available date online)
1/13 - package does not show up
1/14 - package does not show up again (tracking shows only "redelivery scheduled"
1/15 - I call before the carrier usually drops off and customer service advises it should have been delivered the 13th. They confirm if I don't pick up the package by the 16th (Saturday) that it would be shipped back to the sender. I couldn't do that since we do not open Saturdays and I'm sure the package would be too big to leave in the box. I confirm the package is at Bellflower Post Office.
-I then called the Bellflower Post Office directly. When I asked why it wasn't delivered, the lady flatly told me she doesn't know and that it probably didn't go through. What was my online redelivery confirmation then? She confirms it is at the post office
-Carrier delivers as normal, no package.
-I go to the post office and the front isn't staffed for easily 5 minutes at a time while all 15 of us waiting can audibly hear them fraternizing and joking around loudly in the back. I am told 2-3x my package isn't there even though I confirmed earlier that it was in their possession. ...Oh it is with the carrier. Incorrect. Oh it may be with a "special" delivery carrier. Nope. Suddenly the package appears out of thin air.
What the fuck. Really.
The post office itself is mediocre. Usually I get a stoic greeting but get out of there within about 30 minutes. What is maddening is that they don't answer their phone. It just rings for all eternity. What is the point of having a phone then?
Our normal mail carrier Renee is AWESOME. He's friendly and reliable. No complaints at all.
The fill-in carrier however is a NIGHTMARE. I can't count how many times he didn't fulfill the scheduled pick up for our packages inside, always making some excuse. He'd be on his personal phone all the time.. when we'd say hello he'd just look at us.. throw boxes in our hallway.. just the worst. He got mad I managed to get through to the post office once and complained about the above. Over time, it improved but...
Today, he managed to leave 26 pieces of mail in our mailbox belonging to 3+ more neighboring businesses... 26!!!!!! It's a stack 3 inches high.. I suppose he expects me to do his job and redistribute. He also had a package to deliver for me and did not. Tracking shows out for delivery, then back to the Bellflower post office. Come on...
Given we are at a business park, we all need to keep the flow of money going and having checks and invoices come to the wrong address can incur fees, confusion, etc.
I found a supervisor's direct line and when I told her about it, she said "ok" as if this is totally normal. Not even a sorry.. she just said she'd have my regular carrier check. Check WHAT? The question isn't if the mail is actually here, it's about the absolutely obvious incompetency. It'd be safe to assume any answer to an issue you have will be "I don't know" read more