Excellent Customer Setvice: Patient Personable Pleasant Pricing (just a little pricey) Perfect (otherwise) read more

Came here to drop off a package, and was glad nobody was on line. There were also 5 employees behind the counter, which was good luck on my part. But as I approached to get my package scanned, the lady told me to use the self service machine instead. What's the point of having five workers, six if you now count me to do the job for you when 1 machine can just do the same job as them? read more

Their photo printing quality is top tier!!! & the staff is extremely pleasant! They're also super quick!

The team reviewed the file I provided for my poster and contacted me to resolve a potential issue with the image that would have resulted in a grainy picture. This is the second photo poster I ordered and in both experiences the team went above and beyond to ensure the quality of the items. I also printed programs and bookmarks for a funeral which they cut and packed meticulously. Couldn't be happier with the product and service. read more

The parking here is pretty easy. It's in the same lot as parking lot and a few other business. You can usually find a spot pretty quickly. I don't come here often but when I do it's usually to return a packages. A lot of companies now do easy returns where all you need to do is show the QR code to the employee and they will take care of the rest Now I will say that this place is really slow. Even when it seems like there are more than one register open they still move slow. Most of the workers are nice though so I will give them that. Overall don't expect to be out real quick but if all your doing is shipping something it's usually not to bad. read more

FedEx Office Print & Ship Center - Where you line up to drop off packages - Shipping Centers Near Me - Downey, California

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This review is for Erick who assisted me. He helped me with printing for my wedding and he was so patient with me! He is so kind and professional. Thank you Erick for making my experience smooth and stress free! read more

I really don't understand why this place has a low rating. All of the staff here are amazing! We were assisted by Stephanie who was fantastic. The team also did an amazing job on a large canvas I needed for this event. I placed my order last night and it was ready TODAY. There was a discount online for my order as well, so the value was A1. While waiting, we were asked by other members if we needed assistance as well. I really don't understand why the ratings here are low, maybe people only come on their page to complain and forget you can come here to recognize employees for great service *shrugs* I'll be back! :D read more

FedEx Office Print & Ship Center - Three stations inside! Packaging, Printing and self printing - Shipping Centers Near Me - Downey, California

Today I had my first interview in years and needed a couple of resumes printed. I called ahead and spoke with Danielle N. She gave me the email address to send it to. After I hung up, I realized I should have asked her if they had folders available for purchase. I called her back on my way over there and I asked about a folder. She told me that they had some to choose from and she would be more than happy to help me when I got there so I hung up and got there as soon as I could when I reached the front desk, she very politely had folders ready in four different colors and my résumé printed and boxed. She also helped me find a small notepad and was able to get me on my way the within five minutes or so, which was very important. Time was critical and I was very nervous. It was so nice to have someone be so helpful and encouraging. The interview went well. read more

Samia was so helpful. I came in to print something and I hadn't been there in a while so the system had changed. I asked originally Rita for help who was rushing me and being dismissive but took 25 minutes to help everyone of her own ethnicity. Thankfully when the printer wasnt receiving my item, Samia came and was happy to help me. If I had to depend on the racist gremlin I would still be there. She needs to be retrained on helping everyone equally as I do in my profession. read more

Thank you Danielle for helping with my printing needs. You took the time to share the available options and walked me through the process.

Had some stuff to print out via phone and Sandra was SUPER helpful. The world needs more people like her. She was quick, attentive and made sure that my printing needs were met. Thank you!!! read more

Jasmine took care of me in 20 minutes for 5 packages. This includes the wait time. While she was helping me, she was also attending to 2 other customers. There were 3 other employees there at the time. Two working on what appeared to be 1 task and the third clearly preparing to clock out for the day. Nobody offered to help her. She respectfully, and professionally, requested assistance from another employee to help the 4th customer waiting for assistance as the 5th person got in line. She handled all of this with a great attitude , didn't show any sign of being flustered, or bothered at the fact that her coworkers weren't offering to help. I would love to have more employees like this! Excellent customer service! read more

Service is extremely slow and communication from staff is unhelpful. I just needed to pick up print that they called me to pick up, ended up waiting 30 minutes to be handed my order. Do not go here if you need anything done quickly. read more

My package gets there, I can make copies fine and the service has improved. Store hours have changed temporarily. See photo. read more

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I'm never disappointed with the service and assistance I receive when I need it at this location Customer Service is excellent. The personnel takes their time in assisting me and I don't feel rushed. read more

Paper is expensive nowadays. I understand the reasons why. But FedEx wants to charge $.49 per page for self-serve scanning?! Absolutely ludicrous. Not only that, but their machine did not properly scan all the pages for me on 2/13/20. Bye Felicia! The employees are friendly and helpful at this location when they are not swamped with other customers. Not a fan of their prices or their unreliable scanning system. Also, the quality of the scans could be better... clearer! If you must use their scanners, my advice is 1) bring a good USB drive with ample storage and 2) count your pages (front and back) before you scan them. For me, it's an easy pass on these self-serve options. read more

FedEx Office Print & Ship Center - $.49 to scan and save to a USB and the machine skipped 3 pages?! Pass! 2/13/20 - Shipping Centers Near Me - Downey, California

Marcos was incredibly knowledgeable and kind. I've been going through a rough time and was a bit indecisive about what I'd be printing and Marcos kindly went through options with me as well as offering his suggestions to better help. He offered services I did not know existed, such as laminating and better quality paper for the resume. I am extremely thankful for employees like Marcos. After the pandemic, customer service has ceased to exist. I'm happy to report that Marcos gently reminded me that there are still kind people out there who care about helping others even if it's part of their job description. Kindness, patience, friendliness and informative isn't necessarily part of the job but Marcos went above & beyond to provide an excellent experience and brought me confidence that maybe people aren't as bad as they seem. Hope he does well and is treated with care so he can retain his excellent skills and advance further in his career. Wish him and others like him the absolute best. Price was OK. Better than owning a printer and having to pay for ink. Store number: 1024 Location code: JDYK read more

Shout out to Stephanie and Jenny for being amazing people to work with! I have never printed a poster before and needed one for my girlfriend's birthday. Stephanie helped me get the order in exactly how I wanted it the night before the party. Unfortunately I sent the photo to different friends and quickly realized I made a huge mistake in the photo I chose. I called to get it changed but they had just closed so I showed up first thing the next morning to see what I could do. Being the hard worker that she is, Stephanie was there at 9am on the dot to open the doors after she had been working what seems to be the closing shift the night before. She couldn't guarantee that anything could be done on such a short notice but said she would talk to her manager about it and that I would get a call. I got a call from Jenny saying she was able to make it happen for me. When I came in I was blown away at the quality, everything came out perfect and everyone was very impressed with the outcome. Thank you Stephanie and Jenny for helping me correct my mistake and contributing to a very special night for my girlfriend. You guys are amazing. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Downey, California

Store#1024 Location JDYK Wonderful customer service, especially Marcos and Christian. They both are very professional and kind. I can tell they take pride in what they do. They went above and beyond to deliver the final product. The detail and effort they put in printimg and creating a booklet for me went far beyond my expectation. I am very happy with my booklet. They really made my day. Thank you FedEx staff, Marcos, and Christian. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Downey, California

The staff made it easy to print and suggest options for what I wanted. I wanted to do it online but decided to get help with the FedEx staff. They were very helpful and nice. read more

Great place to make copies, ne they will assist you if u have a problem, they have all types if machines nd they will make a poster size oic if that's what u need ! read more

Upon entering the store it was clean, fresh and I was greeted! have never shipped anything ever! So I asked for help! Sandra guided me step by step, she was the sweetest. She explained packaging options, cost, and pricing. She made things so easy for me :) read more

I went to UPS next door and they tried to rob me. I came here and a staff member helped me out immediately - Friendly, fast service, no questions asked. read more

Giving one star due to the terrible and attitude of one employee. You can tell the individual did not want to be there; I prepared myself as I noticed the employee was being rude to previous customer. Employee proceeded to go as planned until I asked for more than one copy. Employee gave me attitude "I thought you only wanted one and in my head I was like "you never asked" at that point I just wanted my copies and get out of there. read more

Amazing first time experience. I went in here for some printouts for a party super last minute. I needed it for the next day and We got there 15 mins before closing time , I admit that was a horrible move but it was extremely urgent and last minute since Staples messed up my order. Anyways , we were attended by Marcos , and he made us feel at ease and more calm about everything being last minute . He was very informative, patient , helpful and honestly we cracked a couple of jokes overall really nice. Helped me & my husband with everything that we needed for our event literally on the spot and we are truly grateful, it was a nice experience. Even after being there after closing hours he did not rush us nor get upset at us. It was literally the type of customer service that had me leaving the building super excited after getting my things. Thank you Marcos !! read more

Worst experience at a FedEx location. They don't seem to care as I can tell from their reviews. Elaine need to be taught how to treat customers! She rude, disrespectful and argumentative. Her lead had to go tell her to take a break. She would stop talking. I know it's hard to find good people to work these days... but wow! I would rather wait an extra 10-15 mins than to deal with this person! Needs to be retrained to let go to work in a warehouse where she doesn't deal with paying customers! read more

Rita was very kind and super helpful. I was very pleased with her customer service, I will continue to come to this location for my shipping needs. read more

Prior to coming in the this location, I called to get information about shipping an envelope to Mexico. The person who answers the phone was very nice and helpful. I went in the same day to ship out the envelope, staff is friendly and I was in and out in no time read more

Thomas was super helpful & professional! He let me take my passport pic several times to make sure I was happy with it & I appreciate that so very much! Great team here:) read more

I walked in a a person named Ali told me something so fast couldn't understand her. She said it again couldn't understand. I could hear in her tone she was upset. She wanted me to set box and step back....sometimes you do forget the new norm. She made me feel like a idiot and I told her I'm sorry sometimes I forget. I told her you should have a sign so she said something that sounded sarcastic. I tell you I work with people and I would never treat any of my customers like her. She needs to learn to speak up and slow down. FedEx needs to send her to customer service school. Even if I am having a bad day I try to be courteous and helpful. Sorry Ali you did a bad job read more

I sent out packages twice and took them two days to be shipped. After calling they said it was still in the office because they were busy. The guy was super rude. read more

My good friend who lives in IL left something in CA while visiting back in May. My wife and I went to FedEx the other day to return it, and we were helped by MJ. MJ explained everything we needed to know in detail and I found him incredibly patient and supportive. We appreciate this FedEx a lot! read more

This review is for this specific location and not the company as a whole. I have been coming here over the span of years, and have been able to see its performance fluctuate between 2 and 3 stars. They have different staff following different procedures, specifically 1 who always tries to charge me extra for things i do not need. She will say I can not use the box I am using to ship a package and I need to purchase one of theirs. She even charged me extra to re-tape a box she made my buy. I avoid her if possible or ask for someone else if she tries to deny my package. I will literally go to anyone else and they won't even blink an eye to take my package and even tape it if necassary without trying to make me pay extra. My most recent issue is the lack of the staffs ability to print a label sent to me buy Asus. Eventually i figured it out after troubleshooting for an hour in my car, but you would think a company the size of fedex would have streamlined this part of the process. I don't blame the staff directly. These issues could be addressed through adapting policies and procedures alongside improved training. read more

There was a bunch of us outside and it shows it is open but when you get to the store it shows a sign temporarily closed , why can't you just put closed ! Instead of people getting to the store ... update your stores hours read more

I am not surprised to see such bad reviews for this location. DO NOT COME HERE! I walked in to do a drop off a package that was ready and all I was missing was a bit more tape to secure my package. I asked one a the staff (Karina) for tape and without even making eye contact she says "what's there is all we have" and points at the wall without checking exactly why I needed it. She was going to make me purchase tape for something that was already paid for. I grabbed the tape because it was only 4$ (no big deal) but it turns out another staff member helped and she tapped my box for free since everything was paid for and good to go. Karina was super rude and unprofessional. I will never use this location again for my companies FedEx needs. read more

Staff is rude and not very helpful. One of the employees walked away from me instead of helping me. Instead I went next door to UPS, they were able to help me and I was out in less than 5 minutes. read more

The staff was really helpful and friendly. I had seen that some people left bad reviews and was cautious and nervous about going here but it was pretty amazing. I mentioned this to a staff member and told them that I appreciated that my experience was really good. I was there to drop off an AT&T router and it was so easy thankfully. Definitely recommend it. read more

Great job! I sent my 9 year old daughter to drop off a package and they treat her like a customer not like a child. Awesome! A bald man helped her out and appreciate him very much! He walked up to her and took the somewhat heavy package and gave her a receipt. Keep up a great work and thanks again Great FedEx! read more

Bought a box from them. I told them at the counter the box is too big for my item. The lady said that's fine just cut it down. I know how to to do that process, so even though the box was big and more expensive I bought it and cut it down. Came back in 10 mins later and Jessica working told me if I'm shipping with them they won't accept it or will say fail inspection no insurance because I cut down the box. Ridiculous. FedEx employees cut down boxes themselves, it's safer than having extra space inside. Photo of my box below. I'll avoid this location. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Downey, California

This place is sad. I literally feel like I'm in a government assistance building for low income families who need subsidies. Energy level is low, team members are ready to go home, just plain sad. They can also be rude. I had a lady just now asked me if I was waiting on shipping. I said no. She then asked me if I was there for some other reason that I don't recall. I said no. Then she says, "why are you here?". I replied, I would like to pick up a package please. I then walked to her counter. She then tells me that she was ending her shift. She then walks away??? No lie. Check the footage (May 8, 2019 at 5:15 ish.) FedEx office in Downey on firestone...do better! read more