This is the best Fedex location I've been to so far. They are friendly, REALLY knowledgeable, and helpful. Usually, if you want to deliver a package overnight to the East Coast, any fedex has a cut-off time of 5:45, no exceptions. If you come here, though...they'll make an exception. The reason that this place is awesome...they take your packages if you're a little late. The Fedex in downtown is pretty awesome, too, they'll try to help you if you call in and need help. It really just depends on the employees, but I find that all of the people here are really helpful and not snotty. They have the latest pick-up time as well...anywhere else is around 5:15-5:30. This may not be a big deal for you..if you're not overnighting stuff everyday. But since I'm always rushing here, breathly, with a bunch of boxes like a nutty woman, trying to get here by 6 pm...it is a life-saver. Otherwise I have to drive to the airport Fedex. p.s. Shipping here only, no kinkos. read more

Order a package for my child Christmas gift it was supposed to arrive on 12/23 and was in FedEx Oscar vehicle but never moved once in his possession.Safe to say Oscar is thief and FedEx are crooks that don't help a bit!They just throw the blame around and have you all a foreign country for customers service.Worst service from these crooks thief's! read more

FedEx Office Ship Center - OSCAR THE THIEF!!! - Shipping Centers Near Me - Commerce, California

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Drove through horrible weather to try to ship and was told they don't take cash 30 minutes before closing and sent me away,the lady at counter was rude and un helpful!! read more

First of all the chew bacca girl in the pink glasses is just a terrible person. My goodness I couldn't leave fast enough to not have to deal with her condescending attitude. She was all over the FedEx guys picking up shipment, did not answer any single one of my help questions, and literally said it was my fault my files weren't printing, which I knew and was the reason I was asking for her help. She then told her own manager to help me and she ran out to where the drivers were hanging out. Then, the girl with all the holes in her face and the not-so-pleasant large pink-glasses girl (the one we are talking about) just would not stop talking about work drama in front of Teresa (manager?) and I. It was VERY UNCOMFORTABLE. Talking smack and how they think these guys are all over them both. Yeah right. They need to get a couple of girls who offer value here. What a loss. My company will avoid this location when possible. Teresa was also trying to charge me extra for helping me when one of these distracted girls loaded the wrong type of paper in the paper tray. Only half of my image came out because they loaded Letter size in the Legal tray. Besides all that, there was only one station to work at when I see multiple at other locations. read more

FedEx Office Ship Center - Multiple printer issues. The employees here were too distracted to understand what happened - Shipping Centers Near Me - Commerce, California

The service from the dark girl with glasses is terrible. I don't know her name but she's rude and arrogant. You're selling a service and shouldn't be rude when a question is asked. If a package is dropped and a week later there's no movement something is up. This location never shipped out my package after they received it. Customer service thinks I created a shipping label without bring it here. Someone in that location doesn't know how to work a scanner and do logistics. They need to train those girls to be nice and customer oriented. Not grouchy and arrogant!!! read more

The Worst Customer Service The woman who attended to me was very arrogant and rude. Poor service, I do not recommend this place. read more

Great service, thank you! I got my package shipped and the staff was very helpful. Easy parking at this location

Went in for them to ship out a heavy Amazon box they was ok to greet you but made me work double unloading the heavy box from the dolly because they wanted the weight of it and the weight was on the damn pre-paid label smh. Also if It wasn't because I brought a dolly I would've struggle because I didn't see them have one. And to make things worse they are lazy when it comes to heavy boxes because one of the employees was "uh no I ain't moving that" like it's your damn job I ask if their is no men working today and they say happily yea no men don't work here. WELL THEIR SHOULD BE MEN WORKING THERE SINCE YOU OBVIOUSLY DO NOT WANT TO MOVE BOXES. read more

If you need live scan services, do not come here. They offer print and shipping services but not live scan fingerprinting. read more

Breanna was very helpful setting up a new account and shipping out my package! thank you for the patience.

The experience with them was a nightmare. I had mailed a paper that was really important to Mexico and I paid $75.50 12/13/21. To this day I have no idea where the paper is, I made a report and they sent me to the post office of Bell Gardens CA they told me that they couldn't do anything and too call FedEx. FedEx told me that they couldn't help me and that issue was for the post office and the post office told me it was an issue of FedEx. Nobody wants to give me a refund for my money and nobody wants to help, and they discriminate me and nobody is helping me. I have all of the documents that they gave me. ..FedEx is a fraud read more

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Went here today to ship out a vacuum to be returned to the company for repairs. They were supposed to send a a box for shipping but it never arrived. Good thing the fedex worker was super helpful finding a box that would actually fit the my item. She was also super friendly. Great customer service Her name was Yadira, I think I'm spelling it right :) Thank you again! read more

Amazing experience at this location. Teresa was an absolute rock star. She helped me package my shipment and was extremely helpful and insightful. Made an awkward situation into a rewarding one. read more

If I would be able to rate this place below 1 start I would of, your worker by the name of Yadira was an absolutely terrible person, I walk up trying to return 3 boxes and I was a bit confused and she begun to raise her voice at me and had a terrible attitude, not only towers me but when I walk in another fedex employee had a an accident with some boxes and she begun to laugh and him and make Fun of him, this type of team member like Yadira should not be working with people if she doesn't have the skills. read more

Good service. Definitely reliable, the girls working there are funny. They offer printing services as well

I hate this place !!?? Took forever just to not get in any help & overpriced shipping is the obvious goal !! They couldn't even give me my account number? read more

Always very helpful. Love this place very convenient and so close to home. Staff is helpful and attentive.

My 1st time here. Good service, I was 2nd customer there when they opened. Yami helped me with my package/delivery. I needed additional information and she was patient to wait for me. read more

Great experience with a print job for a presentation I have to give. Martha called me a couple times to make sure what was being printed was how I wanted it. Will use this center again read more

Twice now I've driven across town to ship express and had them fail to provide advertised services. The time advertised on the website is 6 pm for express going to the east coast. The 2nd time I went, the website slashed the 6pm to say 5:45. I showed up at 5:21. There was a sign on the back wall that said last east coast express at 5:20. I questioned management and asked if they could throw my envelope on the truck real quick. I was told no and the driver was gone. This is unacceptable. If you're going to run a franchise and advertise a service you're expected to try to honor it. Where's the trust in such lack of courtesy and/or organization?! Or is this just a rogue branch that decides their own pick up times without communicating with corporate. There is no other FedEx in this area "advertising" a late pickup. read more

carina and miguel are two of the laziest employees i have ever seen working anywhere. i brought in a computer monitor in it's box, but miguel asked carina and they won't accept it. (Reason was it had to have an outer box - sure thing!!!) they will only accept it if you pay a bribe of $25 to buy postage. they will not accept a prepaid fedex label because they are not getting paid into their pockets. remember carina and miguel, two very dishonest and lazy employees who won't accept your prepaid package unless they sell you a label or an outer box. i returned and put it in an outer shipping box and they still won't accept it because they are not profiting from a prepaid fedex label or selling their own box. (Reason was my outer box was not good enough). fedex should fire these two lazy employees, especially carina since she seems to call all the shots. if you see carina, ignore her at all costs. just because she can't sell you a shipping label or an outer box she will not take your package. she will only send it in the box you provide if she sells you a $25 shipping label and an outer box. i had no trouble with fedex before. just these two lazy employees who won't do their job unless you buy something from them. Carina suggested i drive to another Fedex location or pay for Fedex to pickup because no money is coming into her pockets or Miguel's pockets. carina and miguel. remember those names. at FEDEX Office Ship Center 4900 s eastern ave commerce, ca 90040 read more

FedEx Office Ship Center - Carina will not take your package unless you pay her postage fee of $25 and discard your own prepaid label. Miguel in the background. - Shipping Centers Near Me - Commerce, California

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Don't waste your time coming here. I always get a hard time from the manager whenever i set foot in here. Literally everytime i been here they always say your box is unacceptable and will offer to repack it for a fee of the box and packing. They also always ask whats in your package even though they need to know only if you declare a value of $500 or above. If you try to argue about that your packaging is fine they'll tell you to "go to the Express or Ground station" instead. According to the other reviews here, the employee who refused to help me and many many others is the manager. So here is some information in case anyone wants to file a complaint against her. I know i will for sure. CENTER BUSINESS MANAGER: EVELYN FIGUEROA, EMPLOYEE# 2264505 And here is her boss' info: DISTRICT MANAGER: JOHN SHINN, Phone# 310-503-5412 That being said I will never set foot in here again even if my life depended on it. read more

We have billable stamp boxes that are prepaid for our business. Everytime we send it to this fedex they say oh you have to use a different box where at other stores they accept it no problems. They try to charge you for a box that even corporate says that they shouldn't be charging especially since it's prepaid. Telling my team not to go here any longer especially after having one of my associates was charged a box even though it was sealed packages. Unacceptable. read more

The only good thing about this spot is there is parking right out front. As you can see from my previous posts, I am all about parking. I dislike to walk far to get where I need to go. The lady here had a serious attitude problem and tried to charge me $3 to pack the inside of my box because there was mild movement. I know my Yelp review will not hurt FedEx but this spot is terrible. read more

I don't know what these other people are complaining about. I come here all the time for business and personal shipments and while sometimes the boxes I'm returning are damaged, Evelyn, the manager, and Carina are always willing to work with me to get things sent off. I guess people don't understand that there are transportation rules that define how packages can be prepared and shipped. I've never been asked to pay for the white Fedex express boxes. If I have had to use a brown box, there is a change but you can also use them for ground shipment. Let me say that another way. The white boxes are free, only if you're shipping express (next day or second day). If you're going to ship using ground, you need to buy the brown boxes. read more

really I have 37 min waiting the store suppose to be open at 9 am and here it's a lot of people waiting and they are no open,yesterday I tried to pick up my Paquette an same thing happens bull shit fedex try to hire more profecional and responsible people read more

FedEx Office Ship Center - there said they open at 9 and it's 9.41 an they still close - Shipping Centers Near Me - Commerce, California

BE CAREFUL WITH THE HIDDEN FEES & UNNECESSARY ITEMS THEY ALWAYS TRY TO MAKE YOU BUY. I will never come back to this place , they always use stupid excuses to make you spend more money , all the workers there do the same thing, I guess the owner asked them to make people spend as much as possible , specially when you already bought a prepaid label online , they want to repackage and then charge you for all the supplies they used to repackage. read more

Today I went to send a document package. The service was really pleasant and fast. I honestly recommend to anyone

Staff was sincerely cordial, but more importantly they were extremely helpful. Just needed to print up a cruise itinerary. The problem was a formating issue caused by the cruise lines email. Staff recognized the problem and walked us through the solution. read more

Was my first time coming here at the Monterey Park location need it to send a package to my fiancé who's working out of state and before coming here I done some searching because I always enjoy awesome service I got little bit lost because is my first time coming here but as I walk inside I had the pleasure meeting Steve the store manager at the Monterey Park location and right away he help me take care of my package and explained how's my delivery will be safe and on time and help me signed the right forms and showed me how to place the labels on the package because I had no idea how to place the labels especially because I had four different labels for the same package but I'm thankful for meeting the store manager beautiful smile and best customer service ever next time in the future need any service with this fed express office I'm coming back thank you again to Steve the store manager for making me welcome to his business and store super clean read more

I wanted to post a review for this office because i have had an incredible experience with its employees. Carina Miguel And Evelyn have provided me with excellent customer service and hospitality. I have never had such an experience in any other shipping centers. I just wanted to make sure the manager at this location did the right thing in hiring such friendly humble and very proffesional people. i will definately be recommending fedex office in commerce to all ny friends and family. -KEVIN R. read more

I used to swear by FedEx over UPS. This place is making switch teams! I had a box attempted delivery three times. Only the last time did a door tag get left. I signed and left it on my door. They never came back. I call FedEx. Even though everyone else can deliver to me, they can't unless I'm home (apparently I need to take a day off to be able to use FedEx). Now I have to wait another couple days for them to take my box to another (closer) location so I can do their job and pick up my box. WTF?! Never using them again!!!!! read more

Always giving our office a hard time. If there is ANY movement inside the box being shipped, they will refuse to ship it - of course unless you purchase shipping materials from them directly. Unless it's electronics I totally understand. But garments? They'll refuse to ship it even if it's paper shaking inside the box for goodness sake. I do not recommend this location. read more

I wish there was an option for 0 stars. Clearly this location has a policy to make every customer buy their own packaging. Worst Fedex office. They make up lies about why you can't ship your package in the way you packaged it and force you to buy their supplies. I called the company that provided the prepay label and they said that however I want to package it is fine and that every other customer ships it back with no problem. It's clearly this location that is trying to scam people out of a dollar! Do not use this location. It's poorly mismanaged and is a horrible representation to FedEx. UPS is much better. read more

Be really careful with the HIDDEN FEES: I took a small 4.9lbs box (15x10x6) to Fedex and it was 90% filled in so the girl nicely stacked it with brown paper, to fill it in completely. When I was ready to pay my total was $18.00! Which I was a little surprise about, since I selected ground service and it was a small, light box but I said "oh well I guess that's how much it costs to send a small box." However, I noticed "3.99 merchandise subtotal" on the receipt & I asked the girl what that was for (since I had not purchased any merchandise) and she told me it was the fee for the brown paper she used to fill my box!!! I had NO clue I was being charged for that, she never mentioned anything about it, she just started adding the paper in the box without saying a word. As a matter of fact, I even thought to myself, "that's nice of her," and I verbally thanked her! Not knowing she was adding $4.00 to my total! I'm not upset at the price I paid , I'm upset at the fact that Fedex Staff does not tell you, they are adding additional, UNNECESSARY fees to your total. They should at least offer the option of letting the customer fill it themselves. Now, I regret not driving the extra 1/2 mile to the post office. More than anything I REGRET trusting FedEx with my boxes. This is a lesson to be well learned: I will NEVER go back to Fedex in my life. read more

Horrible service no help Jesse was no help my 11 year Can help better!!!!!!!!!!!!!!!!!'nnnnnnmmmmm

The worst FED EX location , they sell their own package material and upsell to add more in your shipment . They will push down on your box and say , nope it needs more material . We can add more in for you but at an additional charge . They always ask what is in your shipment, I have never been asked this at any other location before. read more

I always come to this location to ship on our business account, all employees are very nice and very helpful.. except for the manager Evelyn, she is has an attitude and is very rude. I have been packing the shipments the same ways for years, now according to Evelyn it's unacceptable. We never ship anything fragile or expensive I don't understand why all of a sudden it's a problem. When I asked her to explain why it is now an issue she gave me an attitude. I would say come to this location if the rude manager is not in. read more

Great parking, great hours and great customer service. Employees are knowledgeable and friendly. I love dropping off my packages here on Saturdays. read more

Waited all day at home for a delivery and the irresponsible driver didn't make my delivery NEVER USING FEDEX AGAIN