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    US Post Office

    2.2 (23 reviews)
    Closed • 9:30 am - 4:00 pm

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    8 years ago

    Excellent service explained everything nice and clear and was very helpful with my mailing needs

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    OnTrac - Delivery person putting package near garbage and taking it.

    OnTrac

    (4.1k reviews)

    Editing: After contacting customer support (telling their AI chat 'speak to representative' a few…read moretimes till it gave me a person), I did receive the medicines today (the following day). They handed it to me at my house. I'll change my rating from 1/5 to 3/5 since they did next-day it on a weekend to make up for the initial no delivery. I think speaking to a person is the way to go, because they can mark it as 'priority' to fix it. I told support it was medicine, so they marked it priority. -------------------- Delivery driver showed up to house, marked undeliverable, and left. My package had important medication. There are no dogs outside, no fence blocking the way, no code. It's literally just a house. Customer service said they'd priority it and try to send it back same-day. Of course it didn't happen. Now I guess time will tell if I was robbed, and have to get the medication from somewhere else quickly. Stressed out and miserable looking this company up and seeing everyone else's horror stories.

    OnTrac is the worst ever! With so many similar experiences there business will be out…read more My first experience was a few months ago when I ordered an air purifier from Target. They used OnTrac to deliver it. I got a message saying it was undeliverable because an access code was needed, which was incorrect. There is a directory they can use to buzz themselves in if they were knowledgeable and trained delivery personnel. I was furious because I was staying at my parents' house because of the Boyle Heights fire and wanted to leave the air purifier running in my apartment for a few days before going back. I made a complaint to an online representative. I didn't get my package until DAYS LATER because these people were too lazy to do their job. Totally unacceptable. Then I ordered boxes recently from Walmart because I was moving. 2nd time I get OnTrac--again, the same note: undeliverable because an access code was needed. WTF! Again, the exact same thing!!! I am moving and needed my boxes. I ended up having to go to the store to get boxes instead. Then, when the package was finally delivered, the box was already opened--the tape had been cut. The delivery driver even confronted me because I had left an angry note about not receiving my package. My apartment number was clearly on the shipping label. He stated my unit number was missing perhaps to cover his ass. There was also tape that had been put over all the loose cardboard and written on it missing unit number . Which makes no sense because it was on the shipping label. Does he not know how to read labels?? Total incompetent useless employees. This whole experience was ridiculous. Bunch of crooks

    US Post Office - postoffices - Updated October 2026

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