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    OnTrac

    1.1 (3.9k reviews)
    Closed 8:00 am - 8:00 pm

    OnTrac Photos

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    Reviews With Photos

    Stedmond P.

    If I know a company uses OnTrac (LaserShip) for shipping, I will immediately request a refund. They have the worst service and Notorius for stealing packages. One of my deliveries never arrived after being "delivered" TWO minutes after it was loaded into the truck. Impossible. I don't understand why companies use them with the negative reviews surrounding this company on the internet (Reddit, google, social media, etc).

    OnTrac's Proof of Delivery

    Rec'd notification that package was delivered ... It was delivered but NOT to the address listed on the package, I provided pictures of my home which in NO way match the proof of delivery pictures your driver provided. OnTrac's response ... Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received and that I need to take it up with my seller ... so whoever mistakenly rec'd my package is now the owner??

    Fernando C.

    Don't know how ontrac is still able to get businesses to deliver their products worst delivery service ever i ordered porto's thats in LA I live in north county San Diego and some how it gets sent to Denver Colorado

    This is what they sent to prove it was delivered to the correct address.  It's a close up of the box.

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    3 months ago

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    13 days ago

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    18 days ago

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    4 months ago

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    7 days ago

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    5 months ago

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    15 days ago

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    4 months ago

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    11 days ago

    I ordered a package from Target and it was delivered to the wrong address. I had to go to the neighbor to get it.

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    16 days ago

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    5 months ago

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    16 days ago

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    2 months ago

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    5 months ago

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    11 months ago

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    2 months ago

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    5 months ago

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    2 months ago

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    5 months ago

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    4 days ago

    ridiculous, never delivered, i live on private street. no attempt was made. this is not the first time or second time or third time

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    3 months ago

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    Page 1 of 99

    OnTrac Reviews in Other Languages

    Ask the Community - OnTrac

    Jacob what is your direct email?

    There are three dots by his message. If you click there you can choose the option to message him. But it's not worth the trouble. He is no help.

    Does their customer service number work for anyone????? I've tried calling and the call doesn't even ring it immediately fails and they don't respond to emails at all

    Hello Andrew! I got their alleged "Customer Service" today, Aug. 17, 2020. But the person who took my call was about as helpful as Tits on a Bull. When inquiring about my much-needed package THAT HAD BEEN IN THE ON-TRAC WAREHOUSE SINCE AUG.… Read more

    Has anyone actually gotten in contact with Jacob? The manager who replies to the messages? He says to contact him but there's literally no way to direct message him unless I'm missing something or does this need to be done via desktop?

    I messaged with Jacob. He did absolutely nothing. Told me exactly what I get from their website, nothing more. No help at all.

    Does anyone know if Amazon stopped using this service?

    No unfortunately they have not, I got Ontrac'd for a package again Friday. Every time I see their tracking number on an Amazon order I want to just cancel it immediately. Absolutely the most horrible courier in the business, even if they are the… Read more

    Don’t See Your Question? Ask Away!

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    Pro Pick Up And Delivery - Interior Designers console pickup and delivery from Los Angeles CA 90016 to 90069.

    Pro Pick Up And Delivery

    (8 reviews)

    Not all heroes wear capes--some drive delivery vans and have a sixth sense for cake-saving…read more I live in Ft. Lauderdale, but I ordered a cake from Susie Cakes in Long Beach, CA, to surprise my sister in Huntington Beach. Sounds simple, right? WRONG. I tried Uber Delivery, DoorDash, and many more other delivery services and even sent a few heartfelt pleas to the universe--nobody was willing to deliver my precious dessert. It was like a sad, cake-less episode of Mission Impossible. In a final act of desperation (and possibly madness), I opened a Yelp project request, and bam--Santos to the rescue! Not only did he respond faster than a pizza delivery guy, but he quoted me an amazing price despite it being a last-minute, urgent cake mission. Like, I could almost hear him say, "Cake? No problem." Then, the real magic happened. Santos sent me photos of him arriving at the bakery, a screenshot of the GPS routing him to my sister's home (he's basically the cake delivery GPS whisperer), and even a shot of the cake safely at my sister's doorstep like a true cake hero. Santos's service was above and beyond anything I could have ever expected--professional, friendly, polite, and seemingly part-time superhero. If you need something delivered with the urgency of a secret agent and the precision of a ninja, look no further. You won't be disappointed with Santos at Pro Pickup and Delivery. Unless you don't like cake... then, maybe. But still, five stars!

    =Pick up and drop off=…read more First time needs help to pick up and drop off. Armando was courteous and patient, very attend to details and very considerate/accommodates of my keep changing schedule situation. When I reached out - He responds right away and listens to all my concerns and requests (with so much patient). I would've give him a 6 stars review if there's room to add one more star cause he really listens and follows through which is really rare these days. He text me when he got to the pick up location, he texted me when he pick up the items (even sent me picture of the things pick up) and promptly get to the destination with my items in perfect condition. And that big smile on his face! And so polite, what a gentleman!! GREAT JOB, Armando, you are now my sole go to guy from now on and I will tell all my church friends to contact you!!

    OnTrac - couriers - Updated May 2026

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