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    Navis Pack & Ship

    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    OnTrac - My package.

    OnTrac

    (3.9k reviews)

    They are only getting 2 stars because there is still time for me to get my package. I checked my…read moretracking today and it said it was out for delivery - the problem was that the location it was noted as out for deliver in was located in a different state than the address I had it shipped to. I started a chat to get some information and went on a nightmare loop with their bot. I could request a person, but in order to actually GET a person I had to pick from options that didn't fit what I was contacting them about. I eventually got frustrated and just picked whatever to get a person. That person verified the address the package is SUPPOSED to go to, but couldn't explain why it was listed as being out for deliver in another state. They kept assuring me it would get delivered, but when I asked what their policy/process was if it DIDN'T get delivered, they basically ignored me and repeated the "it will get delivered" rhetoric. I called them out on not answering my question on what would happen if it didn't get delivered. Then I got three messages within 1-2 seconds (one of which was a paragraph long) then the chat was immediately shut down with no time for me to even read the responses they sent and it did not give me an option to save a copy of the chat for myself. Their customer service is absolute garbage and designed to make you get frustrated and give up.

    constantly lose packages, i've been waiting for my levi's jeans since march. give you bs text…read moremessages that say they need an access code when there is no access code to be given, and there never was in the first place! constantly say "delivery exception" because they're too lazy to actually deliver your package!! and when they do they throw it like a football from across the street hitting your door so it's just sitting on your front porch waiting to be stolen because they're too lazy to walk up the stairs, ring the doorbell and hide it behind the plant like the delivery instructions say to do. hire illegals that don't speak english and can't read directions or follow rules. complaining and submitting negative feedback or chatting with one of their robots is useless so don't even try. you're just wasting your time. stop ordering from companies that use ontrac!! go into the physical store or order from somewhere else that uses ups, usps, or fedex, or amazon. never had these problems with them. i just lost over $130 worth of levi's jeans because of their stupidity & incompetence!! and yet levi's continues to use them when they know better!! ontrac should be permanently out of business!!!!!!!!!!!!!!!!!

    Navis Pack & Ship - shipping_centers - Updated May 2026

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