The guy was professional and helpful. We had a cool talk about the state of affairs of notary…read morebusinesses after Covid and I learned a lot. Also, the price is pretty good. $15 per signature.

This review is long overdue. Marc has been helping me for nearly 8 years now and he has never let…read moreme down. From endless packages, to keys and notaries, he has always delivered. Thank you Marc!

I've been working with Gary for many years now and couldn't be happier!! Gary is the most honest…read moreand reliable guy I've had the pleasure of working with, he's always willing to help with anything I need and his pricing is super reasonable... Totally recommend mail box international for all your shipping needs or mail deliveries

My new shipping store. Owner Gary very helpful. This is the second time with my shipping needs, and…read morewill use the business from now on. And Gary very friendly

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

Best place always and helpful people here also owner is very nice person !…read moreThis is my second time and I love it

I've been coming to this UPS Store about twice a week, and they are consistently outstanding. The…read morecustomer service is top notch. They're always generous with complimentary tape and labels. Always offer you a receipt as well. I've never had anything lost. They never nickel-and-dime customers. Even when the store gets really busy, the staff pulls out an iPad to help people waiting in line, which keeps everything moving efficiently. There's also a self-service option, but they never make you feel pressured to use it if you'd rather have assistance. Another thoughtful touch is the dolly available for customers with lots of packages, making it much easier to unload from your car. The entire team is and friendly, professional. The owner is especially kind, personable, and always takes the time to chat with customers. This is my favorite UPS Store and I save my packages to go to the Tarzana location. Highly recommend!

I've been coming to this UPS Store regularly for quite a while, and every visit has been a positive…read moreexperience. Today, though, their customer service really stood out. I had two very heavy Amazon return boxes that I couldn't get out of my car by myself. The owner, Rajeet, immediately came outside to help me without hesitation. Although I've seen him there many times, today was my first personal interaction with him, and I was genuinely impressed. He was patient, kind, and took the time to walk me through an issue I was having with my return, guiding me step by step until everything was resolved. I also want to recognize David, who was incredibly helpful as well. He helped move the heavy boxes to and from my car, making what could have been a very stressful situation so much easier. It's rare to find a business where the owner and staff consistently go above and beyond for their customers. Rajeet and David provided exceptional customer service, and it's one of the many reasons I'll continue coming back. Highly recommend this UPS Store!

Went to FOUR different listed notary publics that are listed to be open along Ventura Blvd between…read moreYolanda and Louise and they were all closed, despite the listed business hours on the internet. The last of the four happen to be located a couple of addresses next to A1 Copy Service. So glad I happen to look over and saw the word "notary" at the front. And the door was open. Very cheap and fast notary service. Friendly. No line. I cannot emphasize enough that this place is OPEN during the posted hours. Very important when you're trying to get papers notarized -- It would certainly save you an hour or two of trying to find a notary CLAIMING to be open. BTW, they also have shipping and packing and mailing services.

I had an unusually-shaped item I needed shipped to NYC. Aaron, behind the counter, put on his…read morethinking cap and McGyvered a perfectly sized and sturdy package. Plus we discussed guitar GOATs -- Jimi or Prince? I am a repeat customer!

Convenient location. Easy parking in the center. Friendly…read moreservice. Was great for dropping off a return.

People toss around the phrase "useless clowns" around a lot but that's almost too generous for this…read morelocation. Even for Encino lazy and clueless, thoroughly unhelpful employees. Head to another UPS store, there are far too many in the area to deal with a terrible one

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown

I had a wonderful experience at this passport photo studio. The service was fast, precise, and very…read moreclean. The charming lady who works there is exceptionally kind and professional--I've visited twice, once for my mom and once for myself, and both experiences were excellent. I initially made a mistake regarding the photo size, even though she had correctly advised me. When I returned the next day, she kindly redid everything without charging me again, even though she absolutely could have. Her kindness, patience, and professionalism truly stood out. Highly recommended!

Excellent customer service. Picture turned out great and was accepted by the passport office…read more Location owner is very nice and friendly. 5 stars.

I was directed here by another big name shipper, since as they said Mail Hub can get you the best…read morerates on a package of documents that needed to be shipped across the pacific. ( lower then what they we're offering- 280$+) I went strait over and had the joy of meeting with Kayla, who was kind, professional and knowledgeable on every shipper available. We were able to get the same carrier I was originally quoted, for about 130$! And it would arrive sooner. I was never rushed and thanks to following specific instructions in labeling my package, it made it to the receiver just perfect. This will be my only destination and future recommendation for all shipping and mail needs. Thank you Kayla and Emily!​

Love this shipping spot!! I come here all the time. The prices are insane and so reasonable…read morecompared to other shipping companies!!! I come all the time! They have notary here too!! The quality is good and they pack for you! They have every size box you need! With extremely low prices. They do pretty much all USPS services! Also, they customer service has always been the absolute best!!! They help you do everything and very kind! Good personalities and fast!!! I highly recommend here!! This is my go to when I do my side hustle for eBay! -Marshay D.

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

I have to say it is not just this branch but all the post offices in Los Angeles are an…read moreembarrassment. Outmoded, tragic sterile places where you are forced to stand in ridiculous lines because they are so underemployed. And now you cannot even mail something to another country without paying a fortune. I was trying to send a 56 page book in a flat envelope to Sri Lanka. The value of the book is $23 max. Postage would've been $38 minimum. Epic fail. I remember the post offices in South Africa and in France , are these lovely colorful bright and shiny places that resemble stationery and paper stores where you can buy gifts and snacks and have an all round pleasurable experience before you mail your goodies off. America, do something about your post offices . It is a darn shame!