This review is long overdue. Marc has been helping me for nearly 8 years now and he has never let…read moreme down. From endless packages, to keys and notaries, he has always delivered. Thank you Marc!

The guy was professional and helpful. We had a cool talk about the state of affairs of notary…read morebusinesses after Covid and I learned a lot. Also, the price is pretty good. $15 per signature.

I've been working with Gary for many years now and couldn't be happier!! Gary is the most honest…read moreand reliable guy I've had the pleasure of working with, he's always willing to help with anything I need and his pricing is super reasonable... Totally recommend mail box international for all your shipping needs or mail deliveries

Great service! The staff is always friendly, helpful, and professional. I really like this Store…read moreand always have a good experience here. Highly recommend!

I come here often (and have been for years) and it's always a pleasure! The employees are…read moreincredibly helpful and kind. They do a great job to take care of anyone coming in, and take great care with all of the packages.

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

The team here is AMAZING! Cece is always so helpful and awesome! Quick easy and kind!read more

I've been coming to this UPS Store about twice a week, and they are consistently outstanding. The…read morecustomer service is top notch. They're always generous with complimentary tape and labels. Always offer you a receipt as well. I've never had anything lost. They never nickel-and-dime customers. Even when the store gets really busy, the staff pulls out an iPad to help people waiting in line, which keeps everything moving efficiently. There's also a self-service option, but they never make you feel pressured to use it if you'd rather have assistance. Another thoughtful touch is the dolly available for customers with lots of packages, making it much easier to unload from your car. The entire team is and friendly, professional. The owner is especially kind, personable, and always takes the time to chat with customers. This is my favorite UPS Store and I save my packages to go to the Tarzana location. Highly recommend!

Went to FOUR different listed notary publics that are listed to be open along Ventura Blvd between…read moreYolanda and Louise and they were all closed, despite the listed business hours on the internet. The last of the four happen to be located a couple of addresses next to A1 Copy Service. So glad I happen to look over and saw the word "notary" at the front. And the door was open. Very cheap and fast notary service. Friendly. No line. I cannot emphasize enough that this place is OPEN during the posted hours. Very important when you're trying to get papers notarized -- It would certainly save you an hour or two of trying to find a notary CLAIMING to be open. BTW, they also have shipping and packing and mailing services.

These people are the worst! When I signed up they were a 24 hour access spot but then half way…read morethrough it they stated due to security and safety, needed to make it regular biz hours . When my year was up, I went to turn in my key and took in the paperwork for them to forward my mail for 6 months (which is their obligation per postal code at my expense ) and the rude guy which works there basicly told me to f myself. "It's not our policy" he stated. Buddy it's the law, it's youur obligation , "sue me" he said. I'm too busy to go file a formal complaint with the post master but I would strongly recommend to steer clear of these guys.

Convenient location. Easy parking in the center. Friendly…read moreservice. Was great for dropping off a return.

It's a full service ups store. It have all the supplies for preparing a shipment. It's in the back…read moreif the strip mall. Kind of a weird parking situation. It has an under me management sign but that signs been up over 6 months. Nothing special, nothing bad. It's a place I'll use regularly. I recommend this UPS store.

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

As long as you don't need to pick something up on a Saturday it's ok. The Saturday hours need to be…read morelonger.

I had a wonderful experience at this passport photo studio. The service was fast, precise, and very…read moreclean. The charming lady who works there is exceptionally kind and professional--I've visited twice, once for my mom and once for myself, and both experiences were excellent. I initially made a mistake regarding the photo size, even though she had correctly advised me. When I returned the next day, she kindly redid everything without charging me again, even though she absolutely could have. Her kindness, patience, and professionalism truly stood out. Highly recommended!

The photographer working with me was very helpful. She (and the business as a whole entity)…read moreguaranteed that they would produce a photo that would be accepted for my school ID card. Well, thank goodness they have their guarantee because I ended up having an issue with my first photo, which had to do with the color of my shirt being too light and perhaps blending in with the white background. The team at Instant Passport Photo offered to let me retake my photo as many times as needed, or they could refund me. I retook the photo, and this second one was accepted and became my school ID. Given this brief but critical experience, I find Instant Passport Photo to seriously be an honest business with a friendly team. I am always thankful to be able to support upstanding local businesses!

I was directed here by another big name shipper, since as they said Mail Hub can get you the best…read morerates on a package of documents that needed to be shipped across the pacific. ( lower then what they we're offering- 280$+) I went strait over and had the joy of meeting with Kayla, who was kind, professional and knowledgeable on every shipper available. We were able to get the same carrier I was originally quoted, for about 130$! And it would arrive sooner. I was never rushed and thanks to following specific instructions in labeling my package, it made it to the receiver just perfect. This will be my only destination and future recommendation for all shipping and mail needs. Thank you Kayla and Emily!​

Went here to have some documents shipped to the Philippines through DHL. The staff was very helpful…read moreand efficient which made the process very smooth.

5/5 Stars - Quick, Stress-Free, and Convenient! I stopped by…read morethis USPS location on a Thursday morning and was so pleasantly surprised! There was zero line when I walked in, and plenty of parking available right outside--a absolute luxury in the San Fernando Valley. Even with only two employees working the front, I was not greeted as I walked in but I was helped pretty quickly. I was mailing out two packages, and the process was seamless. If you need a label printed, they can easily scan your QR codes at the counter. On top of shipping, they have a great setup with an inside ATM, post office boxes, birthday cards, mailing boxes, and pretty much every shipping supply you could need in one spot. The lady who helped me was incredibly sweet, but had a very thick accent so I had a hard time understanding her. Overall, it was a smooth, easy, and delightful visit. Compared to the crowded Sherman Way location, this post office is night and day--so much quieter and faster. If you're in the Valley and want to skip the usual hassle, I highly recommend coming here instead! I'll definitely be back~~~

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.