5/5 Stars - Quick, Stress-Free, and Convenient! I stopped by…read morethis USPS location on a Thursday morning and was so pleasantly surprised! There was zero line when I walked in, and plenty of parking available right outside--a absolute luxury in the San Fernando Valley. Even with only two employees working the front, I was not greeted as I walked in but I was helped pretty quickly. I was mailing out two packages, and the process was seamless. If you need a label printed, they can easily scan your QR codes at the counter. On top of shipping, they have a great setup with an inside ATM, post office boxes, birthday cards, mailing boxes, and pretty much every shipping supply you could need in one spot. The lady who helped me was incredibly sweet, but had a very thick accent so I had a hard time understanding her. Overall, it was a smooth, easy, and delightful visit. Compared to the crowded Sherman Way location, this post office is night and day--so much quieter and faster. If you're in the Valley and want to skip the usual hassle, I highly recommend coming here instead! I'll definitely be back~~~

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

The lines here suck. I have been here several times and there is always a line. I think that it may…read morebe the fault of the staff talking to the patrons more than needed. Dont get me wrong they are very nice and helpful, but man can they talk. One of the ladies working there today was showing stamps to a guy even though he already purchased all the stamps he needed. She was talking about the history and so on about the stamps, which I can appreciate but the line was like 7 -10ppl deep. Time to get the line moving, not share ideas and thoughts about stamps and their beauty. The building looks like it was redone, but the inside is still extremely dated. Parking is tough and the lot is tight. Overall, its a post office and I do not even know why I put this on Yelp. :o

I literally have had to shut down my side hustle because USPS keeps misplacing my packages. I've…read morenever lived next to such an incompetent USPS location in my whole life. Post office gotta be one of the chillest jobs too. These people don't care about you and will loose your stuff over and over again. Use Fedex if you're running a small business. You have been warned.

Burbank's main post office, located in downtown Burbank. Ample parking available, handicap…read moreaccessibility, provides all postal needs. Friendly service.

Friendly people here, not too busy. Drop off is a breeze if the packages are prepaid. Plenty of…read moreeasy parking.

Huge PO , but parking lot is not large. During busy times, there are no parking spots. So if…read moreyou need to go inside. (Likely) might be a struggle. Line is always long, busy area. But typically moves quickly Never had an issue. Though I try to avoid going inside for the parking issue.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

I needed to get my passport application processed. I came to this location via their walk-in hours…read moreon a Saturday. Let me tell you, plan for the day it is a long wait. In total I waited 4 almost 5 hours outside. Once your inside, it goes by quickly. They have seats inside. The people inside are friendly and very helpful. The young man that helped me when it was my turn, was very friendly and helped explain everything!

I was told to go to this office for passport services. I called and their phone lines are a mess…read more You press one for passport service and there is a constant beep, beep. Then you call back and the woman says stay on line and like the passport service, it's a loud constant beep, beep. Maybe they should get some more attendants for their phone service. Now I have to drive 32 Miles RT to even speak with someone and this is Monday and maybe they are close. Not surprising with how the PO is always asking for more $$$ for services. What a joke.

Easy mail drop-off to the USPS. Excellent, fast service from Lyric--she truly deserves special…read morerecognition and an award for providing me with great value and knowledge. The environment was clean with a calm, welcoming atmosphere during my visit. Thank you, and God bless.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the…read morecustomer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy.

received a very nice customer service from Paul. No struggle with parking.. I will come back again…read moresince it's only two minutes away from my house

I love this neighborhood Post Office. They closed the original one down the street by the Van Nuys…read moreCourt House several years ago and landed here. The postal workers are always friendly and helpful. You can drop off your prepaid USPS packages inside in the carts and avoid the line. *Mailboxes are available for rent. *Open Monday through Friday 10am - 5pm Saturday 10am - 3pm *Meter parking *Located on the corner of Haynes & Van Nuys Blvd

Parking lot is a bit challenging and limited but post office staff at this location are wonderful…read more They are patient, efficient, respectful and very helpful. I have had great interaction and experiences with them every time.

Returned a missed call from an unrecognized number, when I googled it, I figured out it was this…read moreUSPS location. I was transferred to a supervisor who yelled at me for putting my mail on hold, and accused me of being a criminal because I didn't live there anymore and was holding the mail for the entire address, which she said is a "criminal offense" and "I'm not honoring this request". THEN SHE HUNG UP ON ME! How was I supposed to know holds were by address, instead of by name?! I was just holding it until I got a permanent address. Moving is stressful enough to be yelled at over a friggin' mail hold! I immediately called her back and asked her why she abruptly hung up, and she changed her tone and said she didn't know I had anything else to say. Really? How about asking, like you're supposed to, and stop being a drama queen by implying that someone is a criminal for putting THEIR mail on hold! I asked her if I needed to do anything else, and she said no she already cancelled the hold request and I should forward my mail. She gave me a general delivery address (which I had no idea existed) to forward my mail to until I got a permanent address. Which is what she should've done during the first call instead of abruptly hanging up! I return her missed call as a courtesey and she gets an attitude with me! THIS IS UNACCEPTABLE! USPS needs to change mail holds to be by NAME, instead of address, like a logical person would expect it to be!

I was lucky enough to encounter the sweetest staff working here. It doesn't really matter how the…read morereviews for these kinds of business go (I hope), but in case they do I wanted to just highlight the service here. These workers are efficient and want to get you the help you need. I have been coming here to pickup some packages that missed me, and I have never had a real issue here. I have yet to use their services in terms of sending mail, but I do see that they have a very straightforward system in place for people who are sending mail out. I did have difficulty using the USPS website to reschedule sending a package to my address, but honestly it was much better just going in person to pick up. That is why I don't think technology will ever truly replace us. A person will always be valuable to a company.

Our mail carrier informed us that there was a vacation hold on our mail which we did not request…read more He told me to call the post office. I tried to call 9 times and was never able to reach a human being. The phone would ring and ring and then go to a fast busy. Nobody was ever answering the phone!! Unacceptable!

I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Beware of packages that are delivered with a tracking number will vanish. I had a $200 package…read moredelivered to this business with a tracking number and proof of delivery to the front desk on July 26th, 2026. I came in on August 3rd to retrieve my package. The gentleman at the front desk could not locate the package and told me that he would call me when he found it. I did not recieve a call from him, so I called him on August 4th and asked if he had located my package. He said he did not and that he would call me in 10 minutes. It is now August 6th and he has not called me which shows that he has not looked for the package, or he has not found it. Either way, he has not called me with an update. Also be aware that the business hours posted on the door say 9:30am - 5pm. The store was closed an entire day with a sign that says will be back at 9:30am. I paid for a service that this business claims to provide, yet has proven not to provide. When I walked in and saw that other customer packages are sprawled all over the little store in arms reach of any patron who walks in, it tells me that they do not secure packages that do not fit in the mailbox, and anyone can walk in and take your package. I am currently auditing other mailbox services in the area who are more secure and actually provide customer service. This business is not secure and the service is limited.