Albert has very bad customer service. He was very rude. If he is working, I will not be served by him please get him training on better customer service. He will scare all the clients away if not. read more

All The guys who work here are like a neighborhood family. They're very gracious and eager to help. Jackie is like the manager and he's been there a long time. He knows a lot of things about the area, the people and of course he's very good at his job. He's friendly, kind & caring. You hear people all the time saying Thanks Jackie and they look forward to seeing him and sincerely wishing him good things. Plus you know that he feels the same. read more

Excellent service. Employees are nice and go out of their way to be helpful. It is a pleasure to go there.

I have sent important documents via priority mail at this location twice on two different occasions. Both times it got lost. I guess I need a new post office. read more

This location is in a small shopping center but I can usually find parking because people are always coming and going. Everyone here is kind and this is always my go to post office. Never a line and whoever helps me is always friendly and helpful which is nice. If you take the bus you would get off at Balboa and look for the Dunkin Donuts! read more

This is one of the most efficiently run post offices I have ever been too. Everyone there knows what they're doing and is willing to help. No attitudes or eye rolls. It truly is always a pleasant visit. Kudos to Jackie and his coworkers. Keep up the great work! read more

US Post Office - The happiest post office on earth!!! - Post Offices Near Me - Encino, California

Horrible experience today!!!! Only one person working (maybe the second worker was on break). The older man working with glasses was already stressed out at the line of customers that was building up. The lady in front of me was in a hurry and became rude to the worker. I patiently waited and was ok with the wait. By the time it was my turn he had had it and began yelling at me for not having the address readily available. I understand the stress he was feeling but under no circumstance is it okay to yell at a customer because your job put you in this position. He put his anger towards after dealing with the rude person in front of me. I am shocked at the customer service at this facility. It is nobody's fault you are understaffed, but do not take it out on anyone. As a postpartum mom already not having time to even leave the house and to have this experience is horrible read more

One of the better post office locations I've been to. Usually you hear post office and think long lines, lost mail, and horrible stoner service. But I experienced none of that here. I have been here on 2 separate occasions and have found it to have great customer service. I don't think it is a full post office service location as this was the closest location to my house yet my package pick up location would be the post office on white oak. Most recently I came here to ship a package and I was in and out in less than 5 min, and that was with 3 people in front of me as soon I stepped in line. There were 3 cashiers working and they moved efficiently. I needed to send my package through media mail with a tracking number and it cost me a little over $5. I know other people would go to a 3rd party to avoid the post office, but I don't mind and would gladly come to this location again. The parking can be a bit difficult at time with dunkin donuts in the same lot, but I parking in a 15 min space and had no issues. read more

US Post Office - Cute forever stamps!! - Post Offices Near Me - Encino, California

John and his associates are all amazing...warm, friendly, and helpful. Coming to the post office is a super pleasant experience thanks to all of them! read more

I have been to this post office fairly frequently pre-COVID pandemic and the staff are always very helpful. Today was no different in that the woman helping me was nice and assisted me effectively behind the counter. However, I felt extremely unsafe due to the actions of one employee who was closing up the right side of the post office area (near line), talking on the phone, and not wearing a mask! I would expect better from USPS staff and now I am worried for my own health. Please be weary when you are entering this office. Mask up & stay safe! read more

This is the worst USPS branch. Everytime I drop a package off that is already prepaid & ready to go, all this location has to do is simply scan the item & get it in route to its destination. We pay for postage + Tracking Fees (so I know this isn't too much to ask when asking for a package to be scanned so it can be tracked & delivered properly)... Dropped a First Class & Priority package off on Friday & STILL Encino USPS has yet to scan the package when it's been in their possession for over 72 hours. This is getting old & this location needs to be evaluated by our Government. This happens everytime. read more

I live closer the white oak branch but prefer coming here. The employees and are so incredibly nice and helpful. They don't just hand you what you need and tell you to step aside confused. They actually take the time to help you which I usually need. And they get through the line extremely fast!!! read more

No no no. The people who work here aren't just poor at customer service, they're downright cold. I came in yesterday to mail a care package to my boyfriend who's deployed overseas. There used to be a discount for all packages being shipped to military abroad but now it's much stricter and more expensive. The man I spoke to was aggressive and harsh while the lady was much softer, but still only mildly helpful. I only had cash and was a dollar short, i get it, I'll be back tomorrow. Today I went in to again to ship it off, wallet in hand also intending to buy stamps. Asked for the shipping tape, cool, putting my package together on the side table. The male employee came over and barked, "International?!" Huh? He leans over my shipping label, "International?!" Before I reply he sees it's an APO (for military) and says, still really loudly, "APO, okay okay!" So I continue filling out my customs form, it's detailed and again a new policy so I've never done it before and I guess took longer then expected when then they CLOSE THE GATE OVER THE WINDOW. Without a word. No warning, or even acknowledging that I was a person, they shut me out. I didn't even realize it had hit 5p, I would've asked for help! There's another customer grabbing a box to go and I'm stunned. I asked if I missed something, if they really just shut it without saying anything and she said it's always pretty bad, there's a better one on Sherman Way. These are people who knew that for two days I'm trying to send a goddamn care package to the person I love who is deployed overseas. They couldn't be bothered to treat me with dignity or even acknowledgement! The tape they had personally handed me was still right beside me. They knew I was there and shut me out without a word. Not even about customer service, they're just heartless here. I'll never be back. read more

Anyone who complains about the Post Office, has never dealt with the Encino Post Office. I have had a box there for years, and it has the most friendly and caring staff. In a big city like Los Angeles, sometimes finding this kind of public entity is hard to find. They always make me feel like I live in a small town. read more

Without a doubt the best post office experience I have ever had. All of the employees were helpful and understanding, and acted like actual people. I'm thinking about driving an extra 20 minutes to come to this specific post office whenever I need postal services. read more

I love this post office the staff is helpful and I have been going here for years and never had a terrible experience, yes there is an line from time to time but no matter the business you will always have that! But over all this post office is clean and has a better parking lot than most read more

This USPS has very helpful and accommodating staff. Most of the times they have long lines I think just because a lot of people really go here because of the good location and not the inefficient staff. It has a great parking in the same complex as Smart and Final, Dunkin Donuts, newly opened Robeks, Japanese Restaurant, a corner lot at Ventura and Balboa. So it's really a good location! I've done a lot of different businesses at these locations, tons of amazon returns, mailing of tons of party invitations, holiday gifts and heavy packages. All those times, the staff were really nice and even gave recommendations on which packaging will be cheaper. read more

I love this post office location. Everyone who works there is so nice, always greets you with a smile, Plus, they all know how to multi-task. Each one will chat and be friendly with the customer, all while moving the line along swiftly. This post office is a well-oiled machine but with genuinely kind workers! read more

I go to the post office at least once a week to mail packages and have been doing so for the last 10 years or so. I've been to so many post offices across LA and I'm incredibly grateful that this one is now the most convenient one for me to go to. It has BY FAR the kindest and most helpful staff of any PO that I've been to in LA and the lines are rarely longer than a few people deep. Thanks to this post office, mailing my packages is now an enjoyable errand rather than a dreaded chore. read more

Wonderful customer service and friendly staff. I had gone to a post office closer to my place in Northridge but they wanted to charge me for tape and were rude! I came to my old neighborhood post office in Encino thinking that I would likely get better service and I was right. Thank you Encino, USPS for making my day! read more