These people are lovely. It's my favorite Post Office anywhere…read more The delivery guy is super. 10 years solid without a single fail or complaint. I have lived all over and never had such good service from USPS as here. By comparison UPS drives by and throws packages out the door without even stopping. They roll down the hill into the street. This happened several times. They left packages out in the rain with no cover. Amazon delivery is even worse, they broke my gate twice to leave packages inside the fence, for my neighbor??? And of course left the gate open when they left.

This is the post office I have always wanted: local, friendly staff (they know your name), during…read morethis covid crisis they are always there, I don't recall them ever losing anything, and they are doing a job that many of us would not want to do under the circumstances. Will you 'glass half full' people wake up and realize what you are getting?

Usually very little to no wait at this quaint location. Friendly staff ~ knowledgeable and to the…read morepoint. In and out just like I want!!! Thank you

I'm a Malibu resident and I used to go to the post office across the street from my house and Maria…read morewas always nice and wonderful. Now they have this new lady who's always rude with customers and always on her earphones talking while we are waiting to be attendant. Now I rather drive 10 minutes to other locations in Malibu then deal with her.

One of the better post office locations I've been to. Usually you hear post office and think long…read morelines, lost mail, and horrible stoner service. But I experienced none of that here. I have been here on 2 separate occasions and have found it to have great customer service. I don't think it is a full post office service location as this was the closest location to my house yet my package pick up location would be the post office on white oak. Most recently I came here to ship a package and I was in and out in less than 5 min, and that was with 3 people in front of me as soon I stepped in line. There were 3 cashiers working and they moved efficiently. I needed to send my package through media mail with a tracking number and it cost me a little over $5. I know other people would go to a 3rd party to avoid the post office, but I don't mind and would gladly come to this location again. The parking can be a bit difficult at time with dunkin donuts in the same lot, but I parking in a 15 min space and had no issues.

Service here is great and my local mail carrier does a great job…read more While the PEOPLE who work here are outstanding...5 stars the rating is 3 cuz The lack of Air conditioning makes the place pretty rough on a hot day waiting in line. Thankful the staff keep the line moving by their excellent work. They deserve A/C !!

I go here all the time: great service, lines aren't horrible, plenty of free priority mail USPS…read moremailing supplies; they also sell greeting cards and have a very good selection. The postal employees are helpful and nice. The parking sucks, but just park at Ralph's and walk over.

The parking is a nightmare. Makes me want to cry every time I need to go here but gotta do what you…read moregotta do . The people in line are just old and grouchy and it's a miserable experience I feel bad for the customer service people who have to deal with the entitled people that come in here

I went to the UPS Store a few weeks ago to print invites for my nephew's 2nd birthday. The quality…read morewas great nice, thick paper and the staff didn't mind adjusting the size a few times until we got it just right. The price was very affordable for the quality I received, which I really appreciated. The only reason this isn't a full five-star review is because it took about 20 minutes before anyone was able to help me. Once I was helped though, the service was smooth and friendly. Overall, I'd still recommend this location and will be back for future printing needs.

I went in with some QR codes for returns that were listed as no box needed. The associate first…read moretried to tell me I would need to pay for shipping materials. Another associate came over to correct the first associate that I did not need to pay for packaging materials but due to the items initially being delivered vacuum packed, the next time they would be unable to package it for me. That was not stated anywhere when I put in for the return and not something I've experienced at any other UPS location I've done returns at before. The attitude from both of these employees was unnecessary.

Extremely efficient service for passport processing. The office was quiet and not crowded, which…read moremade for a stress-free experience. The staff were professional, patient, and had a great attitude. Everything went very smoothly--definitely the easiest time I've ever had getting a passport processed.

Oh no another bad experience at my local Post Offfce! My mail was stolen at this post office!…read moreSomeone stole my mail with a check payable to me. This happened before the Palisades Fire and now I am sorting out this mess. On top of all the missing mail that was never forwarded to me after the Fire. Very frustrated and disappointed with the Post Office.

The latest in the long saga of USPS miseries... I sent a…read moresmall mailer to Oregon that weighed a mere 3 ounces. Price to mail? $8.17. But that's not where it ends. I actually paid $2.17 but when the postal worker on the other end delivered it, they collected $6.00 from the recipient after being told "the sender screwed up." THANKS A F**KING LOT. Your stupid kiosk in Tarzana, CA tells me $2.17 and then you want some money for lunch? Not that 6 bucks buys anything anymore.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the…read morecustomer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy.

Absolutely the rudest post service man with attitude, I've tried for years to give him the benefit…read moreof the doubt but sadly believe this is the wrong profession for him. He sucks at commutation and is degrading and unprofessional in his comments. So done!!! He's also on lunch closed before it says it is so who even knows when you can ship a thing?!?

Extremely rude employees. They make me feel horrible every time I have to drop a package off.read more

I have been a customer here for the last 5 or 6 years, all of which have been excellent. Working…read morewith Lonnie has been a great experience, and I am a happy customer. The owner is a good guy, and runs a great business. If you need a notary, passport photos, mailbox, anything shipped or mailed, this is the place you're looking for. Highly recommended.

This place is great! If you wanna open a PO Box go here. I did this for my family as a content…read morecreator and they are always on time. They definitely have a cute little gift shop. They're very helpful and supportive! I would definitely go here to this post office before anywhere else!

I've been a satisfied customer of Highlands Postal Center for decades. Juan is very accommodating…read morein packing boxes to be shipped, advising as to which carrier is the best choice for a given purpose, and convenient to drop FedEx/UPS returns. It is well worth a bit extra to send via USPS and save myself the trip into town. I've used every service other than PO Box. From copying to binding to shredding to laminating to shipping and all else. Has a fun array of greeting cards and office supplies, too. Fr

Great customer service from both the brothers - always there to help…read more..............................................