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    US Post Office

    2.4 (58 reviews)
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    Mango 2.

    Made an appointment since mid July.. this was the earliest appointment for my passport & the nearest location. Finally here after a long wait for today! I was about 20 minutes late for my appointment. My GPS was losing signal around the hills and took me somewhere else. I was lucky there was no line of other passport applicants waiting. I was worried about that after reading other pretty bad reviews. The lady; Michelle, who helped me with my passport was nice and patience enough with my application. I had to refill a new application since i didn't print mine out from the online one (my fault), I also only brought certified copy of my document.. She didn't give me hard time & patient enough to instruct me to redo the form etc. She did everything in a not-rushing-kinda-way and made sure everything was done correctly. I appreciate her efforts & patient.. Her knowledgr and detailed oriented work. I don't mind a bit slow process behind the counter if need be. The place was clean, well maintained and not looking old like need a paint job like quite a lot of other post offices in SFV. The only problem is there weren't many parking spaces & they were metered (i was only here once and parked at the front) so.. maybe the local residents know more parking area/s? I'm not sure. This alone took away one of the stars. I'm very particular in parking! Other than that, I received a professional service here.

    THE door. If you have mail to pick up, come to the door, push and hold down the bell for 3 seconds for service.
    Masanori D.

    I had certified mail to pick up at this location. I waited in line for my turn, and I was only RUDELY redirected to this unmarked door outside (my photo). How could anyone know or even guess that's where you have to go to pick up the mail? It's always closed and it's not even marked. Please at least put up a sign if you get frustrated by customers like me.

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    1 year ago

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    5 months ago

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    4 years ago

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    9 years ago

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    6 years ago

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    3 years ago

    Bad attitude from the employees. Seems like they enjoy having people wait around for them so they feel powerful.

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    7 years ago

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    9 years ago

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    7 years ago

    They took extra time to decorate for the holidays and it makes the wait a bit cheerier. Angela is great!

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    8 years ago

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    Johnson and Sharnell helped me out when they didn't need to.

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    The UPS Store

    The UPS Store

    (127 reviews)

    I had a very concerning experience at this UPS Store. I paid to have a valuable package rerouted…read morethere for secure pickup because I was out of town at the time of delivery. When I went to collect it, they refused to release the package because the last name on the shipment did not match my ID. I explained that I was recently married and have not yet received updated identification. I provided multiple forms of supporting documentation, including my order confirmation, email correspondence with the retailer, confirmation of rerouting to this UPS store, and a health insurance card showing the matching name, but staff still refused to release the package or offer any alternative. The retailer also contacted this UPS store directly to authorize release of the package to me, yet staff still refused and would not even return the package to the sender. UPS would not even provide any confirmation that the package was still in their possession. The way I was spoken to throughout this interaction felt incredibly rude and belittling, and I have been left with no way to retrieve my package or have it returned. I am very worried about the safety of my item.

    I had a very disappointing experience at this UPS store. When I first came in, they told me I…read moreneeded to bring a box for Amazon return. He told me any shipping box. I went all the way home, got a plain brown box (with no writing on it), and brought it back. Then they told me they wouldn't accept it just because it was a different kind than the boxes they sell. At that point, it felt like they were just trying to force me to buy one of their boxes instead of helping me. After I complained Then they said the box needed to be taped but refused to provide tape. Very unprofessional and disrespectful. Another customer ended up helping me with tape, and only then did they accept my package. The whole experience was frustrating and unhelpful. For a few dollars on a box, they lost a customer- I won't bring any UPS deliveries to this location again. No wonder they have so many bad reviews. I wonder why the owner doesn't care about the bad reviews. He needs to train his employees and teach them good customer service.

    Santa Monica Mailbox & Shipping

    Santa Monica Mailbox & Shipping

    (22 reviews)

    An actual one-stop shop. We used to walk all the way to Wilshire to FedEx to print, but now I can…read moredo it all here !! There are mailboxes, yes, but they also print, laminate, and I was even able to make an appointment for a notary to meet me there. Excellent !

    When I first stepped into this place I saw that everything was very disorganized there almost like…read morea Hoarders place. The elderly man that was working there looked very disheveled. Normally I don't like to judge people on their appearance but I did get that gut feeling that this place would not be good for me as far as customer service. I felt it deep in my gut. I wish I would have followed my prompting within. I was going to send a package FedEx and I needed to get a copy of something first as far as a Xerox copy. He said that the my electronic copy was too dark a color it would use too much ink and he was close to running out of ink on the copier. I looked at the information that I sent and it was white so I didn't see what the problem was. And I just found it really unprofessional that they don't have extra supplies of ink so they wouldn't be in the predicament of not having enough ink in their copier machine. He showed me that the copy that I wanted was dark on his cell phone. But like I mentioned on my phone it was white. He might have had an ancient phone I don't know. Then he was going to be charging me $5 more than if I went to the FedEx store on Wilshire. And I mentioned to him I usually pay less and he says why don't you go to that store? I reply that if he didn't want my business that I can gather my stuff and go there. Just a really weird interaction. Then he wanted to charge me $1 for me to use my credit card to charge what I was paying. It was just turning into this whole nickel and diming thing. He seemed to be unclear disorganized nothing really made sense. And then he moved to the back of the store and I said aren't you going to help me? He said I could go to fedex. I just promptly took my stuff and left. This was so unnecessarily weird and lots of things that didn't make any sense. Plus he was rude. And strange. And I'm definitely never going to go back.. I noticed that their replies are very rude as well to people who gave their honest opinion here. Very toxic very strange.

    US Post Office - postoffices - Updated May 2026

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