Oh no another bad experience at my local Post Offfce! My mail was stolen at this post office! Someone stole my mail with a check payable to me. This happened before the Palisades Fire and now I am sorting out this mess. On top of all the missing mail that was never forwarded to me after the Fire. Very frustrated and disappointed with the Post Office. read more

Not sure where the bad reviews of this post office come from. I have been a customer for 30 years and have never had a bad experience. Sometimes the lines are long when everyone shows up in the early afternoon at the same time, but you can't blame the staff for that. Some of my mail has been stolen from my mailbox from time to time, but that stopped when I started bringing everything into the post office vs. leaving it in a mailbox. The staff have always been professional and friendly, particularly Michelle and our letter carrier, Paul. We have really missed them after the fire. read more

And the winner for the category of "Rudest U.S. Post Office in Southern California" is... Right here! What ever happened to customer service? What ever happened to being public servants? Trying to mail A package from this location is like being George Castanza trying to buy soup from the Soup Nazi! It is way past time for management to clean house. read more

Made an appointment since mid July.. this was the earliest appointment for my passport & the nearest location. Finally here after a long wait for today! I was about 20 minutes late for my appointment. My GPS was losing signal around the hills and took me somewhere else. I was lucky there was no line of other passport applicants waiting. I was worried about that after reading other pretty bad reviews. The lady; Michelle, who helped me with my passport was nice and patience enough with my application. I had to refill a new application since i didn't print mine out from the online one (my fault), I also only brought certified copy of my document.. She didn't give me hard time & patient enough to instruct me to redo the form etc. She did everything in a not-rushing-kinda-way and made sure everything was done correctly. I appreciate her efforts & patient.. Her knowledgr and detailed oriented work. I don't mind a bit slow process behind the counter if need be. The place was clean, well maintained and not looking old like need a paint job like quite a lot of other post offices in SFV. The only problem is there weren't many parking spaces & they were metered (i was only here once and parked at the front) so.. maybe the local residents know more parking area/s? I'm not sure. This alone took away one of the stars. I'm very particular in parking! Other than that, I received a professional service here. read more

US Post Office - Post Offices Near Me - Pacific Palisades, California

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Iffy service every time. The most recent, I had a printed label (for USPS) from selling things online. The woman working tells me I can't use their boxes because my label doesn't match. I tried to tell her I've always done this with this company because it's a USPS label too. She wouldn't hear me out. She reprimanded me like I was a kid and I ended up leaving. Treat people how you wanna be treated. read more

I made an appointment for passport services for 1pm today. I have been here since 12:50pm and was just notified that the person who is supposed to help us it out to lunch and we will NOT be helped until 1:40pm. How is this possible? I had an appointment scheduled for 1pm today, took time off of work, took my child out of school for this 1pm appointment yet the employees here are telling me I have to wait 40 minutes because the passport person decided she wanted to go to lunch!! How does that work? What's the point in making an appointment?? I would give this place zero stars for passport services if I were able to. read more

I had an appointment for passport services on the 22nd. I waited more than half an hour to be seen. They kept taking people in line and just kept me waiting behind a sign that said appointments. When I finally went up and gave the gentlemen at the counter my passport documents, he didn't seem to know what he was doing. Of course now my passport processing is at a standstill because I needed to submit further documentation. I am very upset because he asked the supervisor if The documents I had to send to the passport office was all I needed to submit and she said that copies were fine and not the originals. I had a good feeling that it wasn't right, but I went with it and of course now I'm paying the price.(literally). I wouldn't recommend this location for any passport related services unless you're desperate like I was. Well at least don't expect to get accurate information. read more

I just love the wonderful women running this place. They're so sweet and helpful and friendly. Always being playful and kind to the kids who come in with their parents. I just appreciate their positive vibes. read more

Leanne at the pacific palisades branch was super helpful, informative and patient with not only me the the others she helped before and after me. Leanne is an amazing employee. read more

It's been a month that I use this facility to send a package to Brasil, and for some reason still says is there! I contacted them twice and they keep saying isn't there. But there isn't any track after they received (and I paid $40) for the shipment, and if I try to use the tracking number at the Brazilian post office, nothing there matches. Where is my package Palisades post office? read more

Absolutely not! I had to renew my passport and had a couple of questions. I called & was told by the person on the phone I didn't need an appointment to renew & they'd help me just to come in I went in.. they went out of their way to be nasty to me ' claimed they didn't have a stapler & yelled at me itll be OK like that. The three ladies working here or not only like this nasty sloth witches of the east but, could use a lesson in matters and I to sit there bad talking customers while they're standing there The one lady made it seem like a task to breathe let alone do her job. The guy was useless there. I think these ladies are definitely out of their element for sure Never again. I really hope that they accept my passport the way it is and they don't return it and take my fee read more

I want to give 5 stars solely because this location accepts walk in passport applications (they don't allow appointments) but there is no public parking. While there are a lot of one-hour parking meters, can't the post office spare a few spots for the public in their large reserved parking area? The inside is really small and clean. It was not busy when I went. The employee who helped me was friendly, good natured and patient (when I found out my passport photo was no good and decided to get one there, I asked him to wait while I put on more make up). And since I think this was my first time stopping in this "downtown" area of Pacific Palisades, it was pleasant to see the beautiful Spanish style architecture. I felt like I had magically traveled to La Jolla. Do not need to come here again but my visit was great. read more

We needed to get our 8 year old her first passport which was a daunting process to gather everything and find time we could both be there. Michelle helped us and made the process easy and stress free. She was sweet and did not rush us. She answered all our questions and was very clear on next steps. She deserves a 5 star on customer service. read more

I can understand all the bad reviews for pretty much ANY post office as they have cut back on staff, services, and hours. I have a PO Box there which comes in handy when I can't be home to receive a package. Yes, sometimes they forget to put a notice in my box -- but I have the internet and eBay to tell me my package has arrived. I received many 100's of packages over the years and to their credit they have not lost one (yet). One major complaint -- the pickup hours for packages that won't fit in your box is limited -- they should match the post office's hours so you can pick up anytime. read more

I had certified mail to pick up at this location. I waited in line for my turn, and I was only RUDELY redirected to this unmarked door outside (my photo). How could anyone know or even guess that's where you have to go to pick up the mail? It's always closed and it's not even marked. Please at least put up a sign if you get frustrated by customers like me. read more

US Post Office - THE door. If you have mail to pick up, come to the door, push and hold down the bell for 3 seconds for service. - Post Offices Near Me - Pacific Palisades, California

Brandon at the Palisades Post Office is organized, professional, hardworking, answers calls on the first ring, and goes the extra mile to help customers. He is a treasure and should be promoted to Postmaster. read more

I feel for anyone who has to deal with the public all day. But that's the job. I always go in with a smile, with polite intentions. I intend to be there for a few minutes. I don't expect those few minutes to sour my morning. There is a woman there who acts like it's a burden to be alive. She has a dour expression and looks like she'd like to bite your head off. I asked a question and because of the mask, did not hear her answer too well. She was extremely rude to me. She said, "What did I just say?" No one should speak to another adult like that. I was stunned at her lack of civility. On the other hand, there is a man there, I believe his name is Ruben, who is sweet and helpful. What a combination. I hope he can share some of his attitude and have it rub off on her. You never know what you are going to get when you go into a post office. It used to be just another errand, now I go in with caution. Ratings? I can't give it a zero, and they did get the job done. So, one star for her, but I need to add another for him. read more

Lots of love for this USPS. Need a passport? This is one place that you can go. You gotta have an appointment ahead of time, but they were most accommodating when I called them up. Not all USPS can help process Passports, and after calling several, I was grateful to get ahold of them. Once there, and after filling out all the forms needed online (and checking and rechecking all the specifics), they found a couple minor but mandatory omissions on my part. Granted, there were multiple passports I was getting done, with various needs and expediences. So, I didn't feel too bad that I needed to make a fresh copy of one thing, and get wholly different pictures (with total white background, ahem). Those resources were within walking distance, and the clerk assure me that since we were at our appointment on time, we would be welcomed back after fulfilling the last bits. Upon return, there were things to sign, serious money to fork over (yes, debit cards or individual checks only), and we were good to go. Hassle? Yeah. But they made it upbeat and low-key, and nobody got flustered or exhausted by it all. Gotta say, I was very happy with the treatment here, and am grateful to have run across this Branch. read more

Horrible service , super lazy employee. we came to renew our kids passports. The only person who is responsible for the passport application disappeared for over twenty minutes when our turn came. been here over 45 minutes and the lady helped only 2 prople and went to the back for over 20 minutes without even telling us anything. I just don't understand how a government employee can get away with such a laziness. read more

Bad attitude from the employees. Seems like they enjoy having people wait around for them so they feel powerful.

Arrived at 9am to apply for a passport with nobody in the post office except 4 employees having breakfast in the back after one of them left the office to get meals for everyone yet they refused to process our passport application until 10am. First customer walks in at 9:30 so we sit in the post office while the employees are in the back having breakfast. There is also a self imposed sign that passport applications will not be processed daily at lunch because they just feel like that, no rhyme or reason. Our government money at work. Will make an official complaint to DC. read more

US Post Office - Post Offices Near Me - Pacific Palisades, California

This is probably the worst USPS I went. We are just waiting waiting waiting and the clerk is extremely rude when we asked questions and the supervisor is not helpful. They are the worst in terms of customer service among all USPS I've been to. read more

This is the absolute best post office I've been to. The one I usually go to, the workers are horrible and have the worst attitude and are just so unhelpful. This post office is the absolute best. I can't thank Sharnell enough for everything. She was so kind and made me laugh too! I was dreading going to the post office but honestly she put a smile on my face and was so kind. Thank you again! read more

Honestly they are so rude here! Someone needs to check the staff give them some lessons about manners. I called in to ask a question about the passport fair, I called because to cause less of a hassle on the day off , pretty much make their life's a little easier . When I was just asking my questions this person with the worst attitude tells me where did you hear about the passport fair I told them and he said well then all the information is there and kept going so rude!!!! I wish they would fire them. If you hate your job so much to be rude over a simple question then don't work there and if you are working there because It pays good at least be nice even if its stupid questions which I don't think mine were. I just wanted to see if they accepted cards and if they would take the picture there. read more

I have always found this post office to be exceptional! They are knowledgeable, kind and efficient! I have always done my passport renewals here and they are very helpful. They are the only post office that always answers the phones. I highly recommend them ! read more

Customer service is -10. And the passport staff don't care that you are unhappy. There should be a lack of management that they feel so powerful towards customers.I was there today after 90 minutes of staying in the line. Someone who the passport employee knew, walked in and she took care of her passport while 4 people were in the line for more than an hour. And when we asked why she is not standing in the line. She said I am processing her form now and if you complain I can go for lunch. This shows there is no supervisor and unlike what they say on the phone that our feedback is important there is no one to control these rude unhappy employees. read more

I made a mistake on how a piece of mail was supposed to go out and Mr. Johnson and Sharnell helped me out when they didn't need to. I appreciate both of your help on a difficult situation. read more

Turned into the lot right past building only to see signs saying American Legion Post and employee parking only. So decided to move the car, the lot around the corner is CVS only. What post office doesn't have parking? Or a sign on the door telling people not to park in the lot. It was a short line, we were there to see Angela to get passport forms signed. She had to call someone out to help the other customers in line - nice of her to do that. We had to add something to the form and started to write with the available pen (blue) and I stopped and ask if blue ink was okay - she said black ink and had to look for a pen. Seems like a place that has forms requiring black ink would have them at the counter. The whole passport thing was a little confusing, I left my spouse to finish and went to move the car so can't really speak of j the whole process. read more

They took extra time to decorate for the holidays and it makes the wait a bit cheerier. Angela is great!

Horrible customer service!!! Returning my mail undeliverable even though I have a box there with my company name on it. Horrible service!!!! read more

How is it possible to have only one open passport processing post office on Saturday in 25 miles radius yet you only have 1 person catering to a long line of people while the rest of the employees sit in the back? Would it be too hard for the manager to request that employees should wear clean uniforms? read more

The worst service ever. Passport service opens at 10a, we showed up at 10:05 and are informed the one staff member who does passports is going on lunch break- but the staff members won't look us in the eye or say anything other than it is going to be a while, sometime after 11a. We return at 11a and are treated extremely rudely again, and told the person doing passports are at lunch and it maybe over an hour but again not told anything specific and told to wait. Almost an hour later, lunch break is finally over and we are processed within 2 minutes. Wish they had treated us with some humanity and respected as we rearranged our work to be there on time and had been spoken to like humans . read more

I know. I know. It's the post office. However, I can't say enough good things about Yavonne! I recently moved to the area and was having some trouble with my mailbox and consequently not able to receive mail. Yavonne helped me get everything straightened out and was so lovely to work with. CANNOT THANK YOU ENOUGH YAVONNE! read more

The worst. Staffed by surly unhelpful people who do the bare minimum if anything at all. The passport line is at least a two hour wait no matter what. Also for vacation hold, I fill out the forms online with the dates, etc and am sent a confirmation number so I'm thinking all good, right? Wrong. They sometimes hold your mail and sometimes deliver it while you're gone even though you've filled out the vacation hold. They just do what they want based on how they feel. There's no supervision and no one the employees have to answer to. There's a reason why the post office is going bankrupt. read more

Worst ever. They have lost/misplaced 3 of my packages I sent out for shipping! They don't have answer to wear my packages are! Bad communication, bad customer service, and Bad system they're running here. Avoid at all times! You've been warned! read more

I wish I could give a zero. Do not go to this place for passports! went to this location to process my passport renewal. The woman was absolutely incompetent. She couldn't do a simple math. She kept insisting that I need to fill out a particular form and I kept disagreeing with her and kept telling her that she was wrong! She finally asked another agent who agreed with my opinion. Then she started asking me for information that again was wrong and irrelevant. I said goodbye and told them I shall process it in Santa Monica. She should not be trusted with dispensing stamps let alone passports! And I think she was a supervisor! So scary that she is in charge people's mail. is funny that they advertise they can process passports when they don't know the basics! I compare them to the NYC usps where I have processed passports before. I felt like the palisade rep was horrific in terms of knowledge. read more

I was really worried because the reviews are really bad. We were there for the renewal of a my child's passport. The woman named Janel was very nice, funny and attentive. Everything went great. There was only one family before us so we hardly needed to wait. I totally recommend this post office for passport services. My husband bought stamps and had an agreeable experience too. read more

The service is terrible! Same grumpy clerk who always yells at everyone. There was no tape for boxes so I used priority tape. She yelled at me and said to bring my own tape ! I live so close so it's convenient but will now go out of my way to Santa Monica to avoid this place. Unreal. read more

Truly an awful place to do business. I print out my shipping labels online and try to avoid spending any time here. But still I leave frustrated. The package shoot is usually jammed with employees standing next it clueless. Questions are usually answered with dull looks or confusion. Its amazing the same people have been working here for years and havent been fired. read more

I can't describe the level of unprofessional customer service this postal service has. I called to ask about passport applications. The gentleman who answered the call asked me where I live in a very strong tone. I answered that I reside in an area outside of the city of Pacific Palisades, he then proceeded to misinform me that the regulations stated that I was not permitted to go to that postal office for passport services and that he gave priority to Palisades residents. I told him that the postal office in my city did not provide passport services and he then called me a liar. I could not believe what I was hearing, I asked for his name and he refused to provide his name then had a complete meltdown on me (classical postal service behavior). Then he hung up on me. read more