trying to reach Raman. We had a box there. I understand the place is no longer there, but I need to get my mail. The post office on Exposition says you are having it forwarded somewhere but they cant tell me where. I need to cancel my account so it can be forwarded elsewhere. Thank you read more

I was sending some paintings to my mother in law and one of them was framed with glass already. Ramen took the time to make sure the package and the box are secure and safe to send to VA. He made adjustments to the box and asked me to come back later to pay so he can work on the shipment. I was really impressed with his work ethics. Also the packaging was so good- it came to VA without any broken glass. Thank you Ramen! You're the best! read more

Amazing customer service. Raman really went above and beyond to help me today. Really rare to find that level of care and customer service. Best experience. Thank you Raman! read more

Do not bother coming here. Rude, slow service. If there was another fed ex location I would have walked closer or I would have shipped via ups. Will not return. read more

Attendant was rude, gave a lot of attitude for me daring to ask for a receipt for a simple fedex dropoff. He made sure to be intentionally slow printing a receipt and also insisted on me give him my name first (even though all the info was of course already in the pre-printed scannable fedex labels). Next time I'll be sure to go to a real fedex location. read more

Seriously. I had to sit outside of this business and write this. I went to ship a package he needed a 12x12x12 box. The woman was extremely kin and got me one and we packed my things and taped it up. She then told me that all she needs to charge me for was the box as I was using my own account number. $14.00 FOR ONE 12" box!! I understand we are in the palisades... but are you serious? Unfortunately, this definitely left a "rip off" taste to me..... I can understand $5-6. But $14.00??? read more

Stephanie was beyond helpful and kind in packaging and sending a huge chair back to a vendor for me. She is all about helping the customer and being super efficient at the same time. I cannot speak highly enough about Stephanie! read more

I only go to InstaMail since they opened. (I did not enjoy giving business to the UPS store nearby - unfriendly manager who doesn't even let the kids paint on his windows for the adorable village Halloween painting contest every year.) Super friendly, fast service, easy going. I've sent packages and also had special items printed (block party banners, big Father's Day cut-outs of the kids, etc ...). Never a problem. Always timely. :) read more

The owner will go out of his way to upsell you and "guarantee" that your shipment will arrive on time, even within the state of CA. With a loud voice, he announces this to many customers, one by one. Then, when the item doesn't arrive on time after you paid significantly more, he isn't interested in resolving the matter. I mailed a package May 4th, followed up with him when the package didn't arrive on time. He said that he would research, file a claim and get back to me. Never once received a call back, however I finally was able to reach him after calling the store numerous times (they do not have a working voicemail). He argued with me on the phone, and now tells me on 5/25 that FEDEX isn't guaranteeing anything due to COVID! This business is awful! read more

Excellent location and very happy with the service I have always received . I get all my shipping done at this location . The only reason I go out of my way to this location is because I get a personal attention and the main guy Raman always makes it very easy to get my shipping done fast and hassle free . Highly recommend this place . 5 star service. read more

This is a poor excuse for a business. I will never darken the door of InstaMail Palisades ever again. I have a Fedex account and have used this place on several occasions to package and ship via Fedex. On each and every occasion, the owner/manager of Instamail has screwed up a packaging or print order or, promised a service he was unable to deliver on. I'm now fed up! Go across the street to the UPS store in the Palisades where there is a very pleasant "can do" "how may I help you" attitude coupled with capable trustworthy service. While there is a UPS sign on the place, they also handle Fedex and all manner of packaging and shipping. read more

They always go out of their way to make every transaction perfect. They have sent faxes for me, printed programs, made copies and this week printed our custom 4th of July invitations! Thank you for your attention to detail - so happy to support a local business! read more

These guys are great! Since they have opened here in the Palisades,their services they have become my "one stop copying, business services and shipping" destination. Friendly and courteous, will do whatever it takes to get your order "finished " in a timely and friendly fashion. I am so disappointed in the place on Palisades Drive, the gentleman is arrogant and copies or quoted at $.25 a page, which is a lot more than anybody else. His attitude is "if you don't like it, leave". And I did. read more

A fantastic option when you need a notary in the Palisades. The UPS Store is the usual go-to and, yes, it's a lil cheaper for notary services. However, the UPS Store's service is awful and notary hours erratic. This is not so with Instamail. Their service is great and it's easy to know when the notary will be available. This is my new go-to for notary services in the Palisades. read more

First to Review Do NOT do business with these greedy horrible people. For years, we've been doing business with the UPS store virtually across the street from this Instamail franchise. We thought we would spread the wealth around. Give a local family a chance to make it in our town. The UPS store makes it so easy to mail packages. If you have the label, you can just call from your car and they will run out to pick up your package/box and happily tape it shut and send it on its way for you. The customer service is great over there. They recognize that parking is an issue and if your package just needs a few pieces of tape, they will accommodate you -- even though they are not making money from this transaction. Last week, I went out of my way, parked, got my two packages and brought them into this Instamail store. The jerk behind the counter proceeded to question me. "You don't have tape? I'll let it slide this time but next time I will charge you." I said, "what? For a few pieces of tape! The UPS store never charges for tape." (Gesturing to the two tape guns he had sitting next to him.). -- He made up some lie about the UPS store charging for all kinds of things. He actually had the balls to say, "we don't make any money from this and tape costs money." I started to get angry, he again said that it was no problem this time. I left the store. I sat in my car with a horrible taste in my mouth from greedy little man's crap. I decided I would take my packages and bring them across the street to the UPS store where I knew they would be safely sent to their destination. I grabbed 4 quarters, put them on the counter, (my 2 boxes were still right there with 3 pieces of tape on each one). I put the dollar down and let him know that I will be taking my business elsewhere. He said something like "you don't need to do that." I then let him know that he is nothing but a greedy jerk. (It's not about the tape of course, it's about the mere idea that he is RIPPING neighbors and friends OFF by even insinuating that it's normal for a mail store to charge for tape. There is NO EXCUSE for this rude behavior. He is nothing but a greedy and condescending jerk. He actually had the balls to first act as if he was doing me some big favor by putting a few pieces of tape on my packages. He then proceeded to ask me why I was so upset about some tape. What a horrible man. When I did take my 2 packages to the UPS store across the street, they howled with laughter at his attempt to steal from his customers. They also informed me that they have heard other similar horror stories from this so-called business. Do NOT support this horrible family and their attempts to steal and humiliate the people of Pacific Palisades. NEVER again will I step foot in there and all my friends, family and neighbors have and will continue to hear of their shady practices. In fact, this review is only the beginning of the exposing of truth that will happen around this encounter. They should be out of business very soon. It will be my pleasure to make sure this type of human waste is not in my neighborhood, around our children or taking up prime retail space on via de la Paz. If I could, they would receive negative stars. read more

Carlos was courteous and knowledgeable. They did a great job packing a difficult item and the price was right. Don't hesitate to trust with your packing and shipping needs. read more

The youg guy that helped me here was awsome...Very efficient, kind and helpful...and FAST...He was going away for school...Hope you are happy~sorry to see you go....Thanx!!! read more

Instamail office in the Palisades is the best. Super fast. No lines. Knowledgable. Ramen always keeps my info in the computer to keep the paperwork I have to fill out to a minimum. I NEVER GO anywhere else to mail stuff, get copies, copy keys, buy birthday cards. Great place!!! read more

Quick and efficient notary service which I found after three visits and two calls to the nearby UPS store in a attempt to track down their notary and find out if he could provide a certified copy for me. Never got to the bottom of it with UPS, but sorted within 20 mins of calling Ramanjeet at InstaMail. read more

Great service! Thank you Raman!

I am a local business person and utilize the services of InstaMail on a regular basis. I have always found them to be helpful, friendly and professional. I would recommend their services as convenient and expeditious for notary, printing & binding, shipping & mailing, among many other services they provide. Go in and say hello and let them help you! read more

InstaMail Office in Pacific Palisades, and its owner Raman, are simply THE BEST! I have been doing my business there for the past year and have always walked out happy. From creating petitions to designing and printing my business cards, I have always be satisfied with a job well done. They are also very dog friendly!!! Thank you. read more

Ramen and his team are awesome. They are phenomenally helpful for shipping and even have taken packages from me outside their regular business hours. They also helped me with a complicated notary issue that two other notaries couldn't solve!!! read more

Ramen and his team at InstaMail Office in Pacific Palisades have done multiple jobs for me ranging from Shipping Fine China to providing scanning and printing services. His work has been done on time and all the china items that I have shipped have arrived in perfect condition. read more

They are fantastic to work with, super efficient always greet me with a positive and helpful attitude. They are a delight to work with and I highly recommend you check out their multitude of available services. read more

I've had nothing but gracious service here. The 1-star review seems harsh - human waste? C'mon.

Sooooo glad Raman brought InstaMAIL Office to the Palisades. All my office needs have been met with efficiency and quality....AND Raman and Francisco are really good guys! Thank you... read more