I am extremely disappointed with my experience at Premiere Choice Live Scan (formerly located on Atlantic Ave. in Long Beach, now in Gardena).
I initially visited this business to complete a Live Scan submission for my Physical Therapy licensure application. During the appointment, the Live Scan operator, Valeria, appeared rushed throughout the process. While completing the paperwork, errors were made, including issues with information related to my licensure application. As a customer relying on accurate processing for a professional license, this immediately raised concerns regarding the attention to detail being given to my submission.
Unfortunately, the situation became much more serious when my fingerprints were later rejected. I currently reside outside of California and was forced to purchase a flight costing approximately $700 in order to return and have my fingerprints resubmitted. The financial burden, stress, and inconvenience caused by this situation were significant.
After the resubmission, I learned that there was still an issue associated with the Live Scan submission. I was informed that the rejection involved a quality control-related error connected to information that should have been properly entered by the Live Scan operator. According to the agency handling my licensure application, this type of issue was unusual and created additional delays in my licensing process.
What has been even more frustrating than the original error has been the lack of communication afterward. I spoke with Stacey, who advised me that she would contact me the following morning to assist with resolving the matter. Unfortunately, I never received the promised follow-up communication.
Since then, I have attempted to contact the office repeatedly. I have called more than 25 times over the course of approximately two hours without receiving assistance. I was informed that staff were on break, but as a customer dealing with a time-sensitive licensure issue that has already cost me substantial money and delayed my professional career, the inability to reach anyone for help has been extremely frustrating.
The overall customer service experience has left me feeling ignored and unsupported during a situation that was not caused by me. As someone pursuing professional licensure, accuracy and responsiveness are critical, and I did not receive either. Instead, I experienced repeated errors, significant delays, unexpected travel expenses, and a lack of communication when I attempted to seek assistance.
Based on my personal experience, I would strongly encourage anyone using this business for Physical Therapy licensure or other professional licensing Live Scan services to carefully review every document before leaving the office and verify that all information has been entered correctly. A mistake in this process can result in costly delays and significant inconvenience.
I do not typically leave negative reviews, but the combination of documentation errors, licensing delays, lack of follow-up, and inability to reach staff when assistance was needed compelled me to share my experience. I ultimately had to seek alternative solutions elsewhere while continuing to deal with the consequences of these issues.
I hope management takes this feedback seriously and improves both quality control procedures and customer communication so that future customers do not experience similar problems. read more
