The customer support here is amazingly good. I started coming here during the holidays when I had a bunch of returns via the UPS Happy Returns program (no packaging required; just drop off the product). There are two regular employees: an Asian man and an Asian woman. They're so fast and efficient that I've barely had a chance to chat with them. Today, I returned a pair of boots. I was assuming it was through Happy Returns, so I just put them in a random box without sealing it. It wasn't. But, the Asian woman kindly told me she'd seal the box for me and take care of the rest even though I offered to do it myself, which I should've done anyway. I was having a very bad day, so her kindness really made a difference. Thank you! read more

I asked for some tape to seal my open box. She said YES, YOU CAN BUY TAPE FROM THE SELECTION ON THE WALL. WTH !!!! Your a package shipping/receiving store!!!! CUSTOMER SERVICE??? She eventually gave me some tape from in back of the counter ‍. THANK YOU!!! read more

Went there for to make some copies and notarized a document. The guy is really nice but the lady is really rude after we make the copy. The guy said fill it up and sign on the bottom so we did and said it's complete then the lady came and she said you are not supposed to sign you should wait for me so I can see so I told her the guy told us to sign but we can make another copy and sign in front of you and she said no need it's OK for next time. We usually go there sometimes but I think it's time to find a new location or when we get there we should ask the guy to help us. Everyone please avoid the rude lady. read more

UPS as a whole is great. The store on Artesia in Torrance is my local store. I come here often to print, do Amazon returns, and mail out packages. Elizabeth P is ALWAYS rude and not friendly. She doesn't smile, she acts like anything you ask for is a burden. She is so unhelpful and miserable. Everyone else is super friendly and kind. Elizabeth really needs to work on her people skills. read more

Great customer service! The front lady at the front counter was very patient with me. I thought I had everything ready just to drop off but I thought wrong. She didn't make me feel like I had to rush, she didn't sound annoyed or anything and helped me out. Store is very clean and as it got a little busy she was still provided great customer service to everyone behind me as well. read more

Just a regular UPS store, I was happy to so easily come here and return my Spectrum equipment, but I was annoyed Spectrum didn't take back my equipment in their own store more easily. I guess it's still a convenient partnership, but Spectrum could make it more convenient. The staff was fine and helped me return my equipment quickly. read more

I frequently come here to make my Amazon returns. The service is great, but the problem is their cellphone service area has a weak signal, so make sure you have the QR code handy BEFORE entering the business. They are otherwise quick and efficient. read more

I got an Amazon order that didn't work out and had to return. I walked in. Got my QR code scanned. I was out. It really was that easy! I don't think I was in there for more than a minute. I felt like something was missing, but... nope! All done! Although I was lucky - there was only one other customer who was already being helped by another worker. I guess timing is everything. Keeping them on my radar for shipping services! read more

The UPS Store - Shipping Centers Near Me - Torrance, California

Printed my passport photos here. Came in with no appointment and they were able to help me. It was quick and they printed it within a few minutes. Such an easy process. We also come here for our amazon returns and dropping off our packages. Easy process and super quick. Never had any issues here. read more

Years later I'm still using this UPS store location. The staff is friendly and helpful as I make a lot of shipments from this location and never had an issues. They've also helped me pack and ship large pieces of equipment. Also convenient is that it's next to a acai bowl place, a Japanese takeout, sushi takeout, chinese takeout, Curryfornia, hair cutters, gidr shop, and starbucks. read more

Always so easy whenever I need to do anything there! People are very friendly and knowledgeable. It's also very clean.

The staff is very friendly and always helpful. I'm in here often as my company requires me to ship items.

I come here to do Amazon returns all the time. The staff is very courteous and helpful. No cost for Amazon returns. Sending packages are a reasonable price. read more

Seems like they're getting a bad rap. Been using them for awhile now and always willing to go the extra mile for me. I recomend them.

This place is closer to me but I still go to the one in Gardena, on Normandie. I decided to give this spot a try a couple of times. I only do drop offs, nothing else. Everything has been okay until one day I just happened to notice that the weight indicated on my receipt was off. It wasn't a big deal, but as a seller I wanted to make sure this wasn't the weight recorded on their end. My package weighed less than 3 pounds, the receipt indicated 10 pounds. Although I already had a prepaid label, I wanted to make sure so I called the store. The owner picked up. He just said to pay no mind to what the label says and just bypass it. He tried to explain that the scale weight is what they use in-house when customers pay there. Since mine was prepaid, I didn't have to worry about it. He said if any issues arise, to just reach back in the case of an overage or surcharges. I know sometimes the other stores just scan packages on top of the scale or other items that may touch the scale can add weight to it. But I've never really had issues with other stores, meaning the weight indicated on my receipts were always correct. Although the owner was nonchalant and just unbothered with it, my biggest concern is that if their scale is wrong--then what are they charging their customers? Beware of purchasing labels here. Note to customers, perhaps weigh your own items (including the packaging weight) prior to dropping off here or purchasing shipping labels. Even though their scale may have been tampered somehow by mistake, they may need to fix that or make sure it's correct every time. read more

Rude, Pretty bad customer service!! Took about 14boxes and he just wanted to scan them, a made me move them one by one, didnt me help at all!! Just asking for a little bit of customer service read more

I would leave zero if possible. This location really is the reason why I avoid UPS. There's a lady who always has the worse attitude towards customers. Literally rejects everything. I was trying to return an Amazon package and since it was heavy for me, the tape ripped a little. She saw me struggle, I really needed just one little piece of tape and she tried making me pay for a whole new tape. The package was still packed, literally just a piece of tape less than an inch and she didn't bother to help. It's always the same attitude and I notice so many people leave dissatisfied in this location. If you have to go to UPS, avoid this one read more

The UPS Store - Shipping Centers Near Me - Torrance, California

I love coming to this UPS store. First, it's bright and clean Most importantly, the associates here are so nice & kind. They help me with carting my boxes in and always friendly with "thank you" as you walk out. Best experiences ever! read more

I had a few returns for purchases that I made on TikTok. The process was very fast and easy. The employees are super friendly.

I was super stoked when I found out I was getting a local UPS store, and been coming to this location since they opened. I've shipped packages, return Amazon orders and even taken my passport photo here. The service is always top tier, quick and easy! They are legit quick and on it, and always give me a receipt with tracking. Tip: you can ask for a receipt for returned packages. 10/10 best UPS location. read more

This is the closest UPS store to my home so I have used them several times. The notary service is excellent, very thorough and helpful. I used their document shredding service, which is actually provided by Iron Mountain by way of a sealed, secure container. I needed to feed my documents into the container through a small slot. The service is charged by the weight of the papers to be shredded and I had two large bags of docs. Dropping off packages to be shipped is a breeze. Lots of parking in front so it's ideal for a quick in and out. read more

Loved the convenience of this store and how friendly everyone was until very recently. To the management, the new woman in her 20s you hired is rude, condescending and inflexible. $2 packing charge for a strip of tape to return something from Amazon? I'm here every single week giving you my business. Super disappointed. Everyone else here is great, but you should consider coaching her on customer service and how to interact with customers. read more

The older asian lady is very rude and unhelpful but there was a young man and ended up helping us out because we had already printed out a label and that's all that it said that was needed and she just dumped the work on him and went to sit and stare at her phone super rude as well! read more

I have Amazon returns at least once a week and this UPS store was on my way so thought I'd stop by and NEVER have I had to put tape on my boxes. The UPS off redondo and normandie never charged me and the one off Albertoni and Main never charged me but here the lady told me there's a fee or I can buy tape. If this is the standard policy then I can follow but because the other locations have wonderful customer service and never charged I guess I expected other locations to be the same. Never going back to this location again ! read more

Located off Artesia Blvd in Torrance parking is small and shares with the other businesses in the plaza. Came here to drop off a phone trade in it was all packed up with shipping labels. It was an easy process just handed the package to the person she scanned it and gave me my receipt was in and out in secs. I tried to take pics of the main area inside and the guy came out and said I couldn't take pics of that area so I deleted it in respects to the business. I'm sure others have taken pics and posted it. So I only got one pic of the inside. Overall great experience here if you need to send something UPS and you have all the labels and bar codes on the package. read more

The UPS Store - Shipping Centers Near Me - Torrance, California

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This awesome new UPS store location offers great weekday AND weekend hours! Most UPS stores are closed on Sundays, but a trusty Yelp search yielded this new location in Torrance to drop off online returns. Well, I was in and out in RECORD TIME! Walking in, the store was bright and clean, the two staff members cheerfully greeted me, there was no line (my lucky day!), AND the staff member helping me scanned my packages quickly, made sure to give me a receipt, and even offered to throw away the excess packaging. Super nice service with a smile! Services offered include: -Packing & shipping -Professional printing -Notary -Mailbox services -Document shredding -Passport photos -Package acceptance -Faxing & scanning -Office & mailing supplies Hours (per the local store website): Sunday 11:00 AM - 4:00 PM Monday 8:30 AM - 7:00 PM Tuesday 8:30 AM - 7:00 PM Wednesday 8:30 AM - 7:00 PM Thursday 8:30 AM - 7:00 PM Friday 8:30 AM - 7:00 PM Saturday 9:00 AM - 5:00 PM read more

I came in and got helped by an employee Xochitl, she was very helpful and took care of everything I needed, plus she spoke Spanish which is very important to me and helped a lot, I will always use this store from now on. read more

I have been to this location twice and both times I have left frustrated and unable to accomplish what I sought out to do. All I got were excuses as to why they couldn't return a package or place a piece of tape on a box before I shipped it out. Unless, as others have noted, I bought a whole roll. The UPS store on Redondo Beach in Gardena has amazing customer service that goes above and beyond. read more

Had to return an item from Amazon. Plenty of parking, quick service, and no issues. Glad the location is there. Really convenient.

I've been coming here since day one and it's always clean, friendly and very convenient distance from my house but lately the younger employees are so rude and unfriendly. And what's this new $2 tape packing charge for one strip on top of an Amazon box, that's ridiculous!! Definitely lost a customer today. read more

Ahhhmazing, thank you so much Vivian you are truly appreciated your patience and help with my multiple packages!! The best customer service and attitude.. Thank you!!!! read more

So happy they made a UPS Store here as it's down the street from my house and Amazon is my crack so I always ALWAYS have a ton of returns. Easy parking. Friendly clerks, clean store, and I never have issues with my returns. My only gripe is that scanning docs gets pretty pricey especially when you have over 20+ pages but I won't dock em for it. Then I get my caffeine (Starbucks) or açaí (Beach Bowl) fix after. read more

Excellent Service! I've been a customer for several years and have a mailbox here. The staff have always been helpful and courteous. They graciously help me if I can't carry a large box to my car. The store is clean and organized well. Overall great customer service and an excellent store! read more

Have been using this specific ups store for a while now. Picture is from last week but came today. Needed help searching for a delivery 3 months ago. They went above and beyond to help me verify it and the address so I can ship with comfort. 10000% recommend read more

The UPS Store - Few of my deliveries - Shipping Centers Near Me - Torrance, California

If owners are there, all is okay. But, I tried to get a package in the door with a walker and no one bothered to help ne open the door. If there were other customers, I would understand but no one was there and they just watched me struggle. Another customer and a guy who was picking up boxes to transport, helped me. Parking and distance are so much better but as a former business management professional, I would rather go 1 mile more to get better service. The Redondo Beach/Normandie store is excellent. The inly "con" is parking. The customer service at that location is beyond. Too bad Artesia store can't match. , read more

Probably the worst shipping store I've been to. They refused to tape an Amazon return package. (One small box) I was forced to buy tape for $6. Bear in mind that the same roll of tape I can get for $2-3 on Amazon. I was baffled by the whole situation. Their response was "every UPS store is different". I strongly recommend everyone to avoid this UPS branch. They will try to nickel and dime you. I was planning on getting notary services from this branch, but I won't be coming back. This is a perfect example of how to not run a business. read more

This is literally the worst UPS store I have ever been to. I had an Amazon return with a code. I had two items that I wasn't sure if Amazon wanted me to ship together so I didn't tape an outer box because I had two separate taped boxes inside. The lady was refusing to tape my box and refusing to take my return because it wasn't taped. I explained that the outer box wasn't taped because I didn't know if Amazon was going to put two separate labels on the two separate orders I had inside the box. My husband had this exact same issue with a different order last year. I will never come to this place again. read more

This location is super clean and the staff is always friendly! I return items here frequently and was also recently able to use them for their notary and printing services. I booked an appointment online for their notary services on a Sunday (for Monday) and John was ready to go on time. He got me all set up and even helped me print the form out I needed. I definitely recommend this location! read more

The place is amazing! You won't be disappointed! There is nothing better than the customer service provided by the staff. The staff at the office are always very helpful. This is a great location. Having everything you need at your fingertips is a major plus. The PO Box at this location is accessible 24 hours a day, 7 days a week. It is a pleasure to meet Jennifer and John. They are awesome people. This is a business I highly recommend to you. It is something you will not regret at all. Jennifer and John, I would like to thank you for the excellent service you provided. read more

I've been here several times and the Asian woman who seems to be management is rude and will charge for the smallest amount of tape and just isn't helpful at all. Amazon return policy says that UPS will pack and ship as long as in the manufacturing package and that's what I did and she gave me the hardest time and didn't want to accept the package. read more

The UPS Store - Shipping Centers Near Me - Torrance, California