I don't often leave Yelp reviews, but when something is really great, I like to acknowledge it--and when it's really terrible, I think that deserves to be shared too. Unfortunately, my experience at this UPS Store fell into the latter category. From the moment I walked in, the customer service I received was unnecessarily rude. The employee I interacted with just generally spoke to me like I was stupid. When I tried to ask a simple clarifying question, instead of helping, she responded with noticeable attitude and impatience. I understand that retail and shipping environments can get busy and stressful, but professionalism and basic courtesy should still be the standard. Customers shouldn't feel talked down to for asking questions. I hope management takes this feedback seriously, because this kind of interaction reflects poorly on the entire location. I would think twice before returning. read more

The service provided here was friendly. I came in with a USPS label thinking they can still send it out. I was mistaken about that and they nicely explained I was wrong, lol. read more

I normally do not leave negative reviews but this customer service was very rude. I called to make sure if I can mail a check via UPS. First thing I do is call a woman answers and just says hello and then stays silence, I say ok good afternoon I was wondering If I am able to mail a check via UPS, lady said "yea we are UPS" ina. Condescending tone. I then state yes but I just want to make sure it can be mailed and expedited, the woman then proceeds to say " yea we do everything here its UPS". I say ok hang up and go to the store. I walk in I say hello there's no greeting from either of the two women at the front. I asked where I can get a small envelope, I proceed to write on the small envelope and they ask where to send it, I give them the address which was a PO Box and they stated we don't do that here. So now I pay for the small envelope I wrote on that I'm not even going to use. Not everyone knows if UPS mails to PO BOX. Because I didnt, but instead of being rude on the phone and saying yes we do everything we're ups, then I would assume you do everything or could have taken the time to ask what I was mailing(the store was empty when o came in it wasn't busy) Point being customer service was rude and condescending and made me waste my time and 2$ . You work with ppl which means you have to have customer service skills especially when asking about YOUR SERVICES. I wouldn't even have been bothered about not being able to mail it but just having your employees be kind would have sufficed read more

Very fast and efficient thank you ladies. My package's got there safely and no issues. Very friendly young lady.

Went here due to many great reviews. Unfortunately they lied to me. Was told wrong information on when package would arrive and that I couldn't get one signature for the 3 boxes I shipped. I laid 3 tines for a signature when it was not needed. Package showed late and I had to pay UPS corporate more money to deliver at a convenient time on 3 boxes separately. Corporate was who told be I got lied to twice. Horrible read more

I live in Lawndale and would love to support my local businesses. It's unfortunate that every single time I need a notary, no notary is available. I've been there numerous times. Why advertise this service if you can't provide this service. Off to another location I go. Bye Lawndale UPS. You can do better!!!! read more

Fast, friendly, and super helpful. This is my go to spot whenever I need to ship gifts or return items from Amazon. Highly recommend!

Excelente servicio muy amables y muy profesionales Me encanta que son bilingüe para la necesidad de la población read more

Great service, fast and reliable shipping and friendly workers. I have a wonderful experience every time I come here.

Good customer service. They do get busy but seem to staff effectively and work efficiently to keep the line moving. However, I have never felt dismissed. I have been there for shipping and handling and prices are good. I prefer to bring my business here. read more

UPS refused to let me initiate an Amazon return here and also, for some reason, refused to let me buy a box to re-pack the return? Weird... Good thing there's so many UPS stores around other than this one. Edit (not even five minutes after posting this review): The owner of the UPS store just came out to harass a homeless man who was just minding his business OUTSIDE of his store. Soon as I left and he caught me staring at him, he backed off and left the poor man alone. Geez... I'm not even giving this place a second chance. I'm appalled at how they treated me and someone else who wasn't bothering him or his store the tiniest bit. If you see a man wearing a Dodge Racing shirt, show him some extra kindness today. God knows he'll need it after that interaction with the inconsiderate owner of the store. read more

I came here to send a package out of state with Christmas presents in it. Belen was so helpful and she has such great customer service. My package was suppose to arrive the day after Christmas. I was so surprised to hear it arrive two days early. Belen helped me with a great price. She is an outstanding employee and was comforting me knowing I was a little sad the package was going to arrive on the 26 instead. What a great surprise that it arrived earlier. The other employees were courteous as well. This place is very clean too. This is where I will go for all my shipping needs. read more

They don't follow their store hours. They have their store hours posted outside and online but they don't follow them.

Ever since they took the feedback online- I am glad to say they def have improve with just a simple hi and small open ended questions. I work in cservice myself and I totally understand we have more harder days than most ppl esp in this specific industry. i think at least acknowledgement is the biggest thing that people can do in this field- even its small! So I am glad they took the feeback! read more

Ups is horrible since it's a franchise. Fax isn't working... Last time system was down Blah blah blah... It's always somthing. I'll choose fed ex. read more

Came a couple of days ago to get a last minute notarized legal form done. Took care of me to the max. Highly recommend!! Thank you

I stopped by this new UPS Store yesterday and found their staff really friendly and nice. They also helped me to offload my packages from my car and tapped them for free! I highly recommend this location. read more

The UPS Store - Front door - Shipping Centers Near Me - Lawndale, California

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I was pleased with the fast and friendly service at this location. Special thanks to their manager Iman for helping me. Will make this my UPS store to always go to. read more

So glad there is finally a UPS store closer to my house. The location just opened so no lines, and staff is super friendly. I was in and out quick and got a chance to finish my other errands. read more

Such a helpful store! Answered all my questions and helped me with the many boxes I had to get out. Friendly and quick. So lucky to have found this place! read more

Great customer service. Very convenient location. There are 2 assigned parking spots right in front of the store.

This ups store is very organized and clean. All team is doing a very good job. I really appreciate the hard work of all the team members. Good job guys you are really doing excellent work. read more

Friendly, professional and helpful. All the things you are looking for in a shipping store. Thanks Iman!

Excellent customer service, friendly staff and organized store. So happy to have UPS store in my neighborhood and I don't need to drive miles for drop my parcels off. read more