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    The UPS Store

    4.3 (102 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

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    Reviews With Photos

    Lost after Label Created at UPS Manhattan Beach Store
    Ozan K.

    I know there are a lot of positive comments below around the customer service when things have gone well at this store, but I believe, as an operator myself, this experience is important because when things go wrong, the true integrity of a business shines. I was in Mexico on vacation when my brother tragically died. As a result, I had to fly immediately to Myrtle Beach and drive to Cincinnati for the funeral and had my neighbor in Manhattan Beach ship an expensive suit, shoes, belts tie, shirts, medicine and contacts urgently (~$5k of value) from my apartment. He took the package to this UPS store in Manhattan Beach on Friday, May 20th and paid $155 for 2-day air given the urgency even though this rate is crazy for a 10lb package (see Shipment Receipt). By Sunday, May 22nd the status on the package was still "Label Created", which was weird ("see other attachment"). On Monday, May 23rd, my executive assistant ("EA") called the store to inquire the whereabouts and a female employee disclosed that 2 other packages were "lost" on Friday as well at this store! The UPS employee took down her number, and Mike worked with my EA over the course of a week to try to find the package. I totally get that packages can get damaged in transit, but when a package is "lost" and / or "stolen" (and there are 2 other packages with this same outcome) at the UPS Store, you would think Mike would have empathy and live UPS customer values for his store to make this right (while fixing their internal operational deficiency for future customers). On the contrary, he was very resistant to do the right thing for his store's deficiency and communicated that he will only reimburse $100 for their operational deficiency at the store that forced me to not only lose $5k of personal belongings but forced me to buy a new suit in Cincinnati for the funeral. Buyer beware for the service you will get when things go wrong with this UPS store, notably in the context of a terrible situation.

    See you on Friday!!

    See all

    6 days ago

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    Local

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    7 months ago

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    5 months ago

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    6 months ago

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    3 months ago

    Outstanding customer service. Very helpful and super nice. The attendant was very helpful and attentive.

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    2 years ago

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    1 year ago

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    1 year ago

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    10 months ago

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    7 months ago

    Best service of any UPS store! Very fast and assisted with notary services very professionally. High recommend.

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    2 years ago

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    6 months ago

    worst customer service possible. all employees seem to hate their job and take it on all the clients

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    4 years ago

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    Artin O.

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    4 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    7 years ago

    Was in and out in a jiffy for printing service. So much easier than I anticipated. (:

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    4 years ago

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    12 years ago

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    12 years ago

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    6 years ago

    Great service. My only issue was the tight parking spot. But then again the parking in this area is terrible.

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    6 years ago

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    6 years ago

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    9 years ago

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    4 years ago

    Always takes care of me always does a good job u c a long line at first u get discouraged but the line goes by fast

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    4 years ago

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    4 years ago

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    7 years ago

    Guys here are super nice. Art the manager is super helpful and accommodating and patient.

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    5 years ago

    Great, friendly service. Lots of parking. Knowledgeable and sweet staff. Highly recommend

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    7 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - The UPS Store

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    Review Highlights - The UPS Store

    Mike and his team are exceptionally efficient and their customer service is always above and beyond.

    Mentioned in 22 reviews

    Read more highlights

    The Mailbox - Mailbox Rental Services

    The Mailbox

    (30 reviews)

    Please go to the UPS Store (they are awesome!), FedEx, or USPS for any shipping or mailbox needs. I…read moretried to support a local business, and it failed me miserably. They refuse to own up to their mistakes. I am extremely disappointed in Alberto and The Mailbox. They are changing the facts after the fact. Please do not believe any response they post here. I tried multiple times to get them to do the right thing. Mistakes happen, but it is what a business does when that happens that matters. I needed to get a notarized document by Friday at 3 PM. I was in their office on Wednesday and knew the cutoff was probably around 4 or 5 PM. We looked at 2-day options to make sure it got there before Friday at 3 PM. I decided not to risk it and paid extra to have the package arrive Thursday night by 8 PM, based on the understanding that it would be sent out Wednesday. I have their receipt that says Thursday at 8 PM, not Friday at 8 PM. I was never told it would miss the Wednesday cutoff. If I had known, I would have paid extra for FedEx Overnight Priority to get it there Friday morning or gone to FedEx myself where the cutoff is 5 PM. The package did not arrive on time and caused major issues. When I contacted them, they told me to file a claim with FedEx even though they knew it was dated Thursday and not eligible for a refund. I spent an hour on the phone with FedEx on multiple calls, a total wild goose chase. After I found out the package missed the cutoff, they changed their story and said I had been told about it and that they were doing me a favor trying to make the cutoff. That is not true. If they had said the cutoff might be missed, I would have made different choices including a 5 minute drive to Fedex store to get it there by 5 PM or again, sent it Overnight Priority to get there by Friday by 11:30 AM. I thought I was supporting a local business, but they do not deserve support. I am disappointed they refuse to make this right. They may reply claiming I was told otherwise, but that is not true. If something goes wrong, you will be out of luck. Go to the UPS Store (they are great) or FedEx Office instead. This was my first and last time going there.

    Excellent service with a smile!! Very personal and competent. They have everything Notary on site,…read morecopies, printing, scanning, flyers and MORE!! Everything you need in one stop shop.

    The UPS Store - copyshops - Updated May 2026

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