Great customer service from both the brothers - always there to help ..............................................

I've been a satisfied customer of Highlands Postal Center for decades. Juan is very accommodating in packing boxes to be shipped, advising as to which carrier is the best choice for a given purpose, and convenient to drop FedEx/UPS returns. It is well worth a bit extra to send via USPS and save myself the trip into town. I've used every service other than PO Box. From copying to binding to shredding to laminating to shipping and all else. Has a fun array of greeting cards and office supplies, too. Fr read more

Highland Postal Center - Entry - Notaries Near Me - Pacific Palisades, California

Highly recommended. A top notch service, Juan is the best- always helpful, informs you about various options when shipping packages, takes the address on a piece of paper, then packs it and fills out all the forms himself. The best service ever. The negative reviews come from pushy, rude and entitled customers whom I have witnessed on several occasions. I will happily pay a little extra for this white glove service. This place rocks and everyone in the area should support this business. read more

Excellent pack-ship-print-mailbox store they always have top notch customer service and go above and beyond. Thank you everyone their. I always enjoy doing business with you folks. Please don't listen to the bad reviews as their liars. read more

5 stars all around, I'm baffled to see any negative reviews here at all! Friendly greeting, clean space, so many services, nice gift shop, efficient communication by phone and in person, and best of all - they have a free parking lot :) I've been here a few times over the years and it's always a positive experience. The owner knows his regular customers by name and you can see by their interactions that this postal center is a neighborhood gem. I've just signed up for a mailbox and am looking forward to many more years of great service and friendly faces. Thank you Juan! read more

GAVE GREAT HELP WITH A cellphone problem, and it is a business that has many items to offer to customers.. The proprietor was polite, helpful, and kind... read more

I drop by last Saturday and they are very kind. I highly recommend this place for your business need read more

Last time I send anyone there. Again, a poor experience. So close and convenient, what a pity.

Be aware they charge $5.95 to print 1-3 pages for a label. I decided to leave and use the other FedEx shipper service in the palisades that charges 50cents a page. read more

Always great service! Juan is always helpful and thorough. So nice to have a neighborhood business!!

Very nice, courteous people and had everything I needed including a pencil eraser. Hard to find these days.

I can't say enough about this place! This is my GO TO for shipping packages. Easy to park in front, everyone in the store so helpful and efficient and also very friendly. Love Juan! 5 stars 100%. read more

Really god service and Juan is such an amazing person don't let the 1 negative review

This place is amazing!! So helpful! Juan and his assistant truly work with me to get my packages out. He gives me good advice on pricing. I got a PO Box also and love the convenience. Parking is great and can pick up my Starbucks as well. They enforce the mask wearing. This helps MY safety. I totally recommend Highlands Postal. They have notary service also!rj read more

Highland Postal Center - Convenient!!! - Notaries Near Me - Pacific Palisades, California

Inaccurate information given to me when I asked. And honestly kinda rude.

For those who live in the Highlands the location of Highlands Postal Center is simply perfect. Sadly, their customer service is anything but. My most recent problem is with the head guy in the store who literally REFUSES to accept my FedEx packages because he has decided (not a problem with FedEx) to accept my street address which is a UPS Store but a real address with someone there to accept a package during business hours. In the past six months, they lost the tags for two broken toilets that came smashed in the box from Amazon. He wrote me a note stating that he wanted to charge me for storage. I wouldn't allow that. I worked with Amazon and ultimately got rid of them within hours of finding out there was a problem. I thought they had been returned. Yesterday, he had a rude comment to me about coming into his store to drop off FedEx. It was a $3,200 Apple Mac Book Pro that was being returned. It pains me to have to write a 1-star review but people need to know what this one person is doing to make shipping so difficult in the Palisades. Yes, you can go into the Village and there are other options but they aren't as close with as good of parking. read more

Owner/operators could care less about customer service or ensuring delivery integrity. You could see delays in shipping, "lost packages" or other issues and not even know about it. Terrible experience. They also charge $3.99 for a drop receipt. Further, when asked about the shipping delays and the people waiting for packages... the response was "who cares." Says it all. read more

It's 9:17am and they're still not open. This happens EVERY. SINGLE. DAY. I have no idea how the guy that runs this place still has a job!! His excuse every time is "traffic". There's a lighted neon sign that say "24 hour mailboxes", but they do not have that service here otherwise I wouldn't be writing this review. Corporate or the regional manager really needs to do something about this disaster of an employee they have... read more

I need you all to know that Juan and this store does it's best given the uptight and entitled clientele. I have seen pushy people talk down to those who work here - and a needless disrespect for what ends up being not as important as the self importance delivered. It is what it is you say , but it isn't, just treat people as would be treated and leave working people to do their job. Lucky to have one right now and nobody knows another's capacity. Thank you for all you guys do - I have nothing but excellent service and help from you always. read more

I would give ZERO STARS, IF POSSIBLE The lion's share of reviews on this site are negative, and I can attest to having similar negative experiences with the owner, Juan, over the four years that I maintained a box there. I avoided interaction with him as much as I could because he is very confrontational, flying into fits of rage over seemingly the smallest things. I have witnessed him swear at customers (myself included). He is untruthful when he insists he is not the owner, when the State of California SOS site clearly indicates otherwise; He is untrustworthy in that he has opened packages and then claimed they were damaged in transit; He demonstrates little or no integrity when he issues a renewal invoice and, when paid within two days - insists on assessing higher fees than originally invoiced; He is emotionally disturbed when he screams at customers and chases them throughout the parking lot in an attempt to intimidate them. In short, Juan is not emotionally stable and deliberately attempts to create chaos and disorder in the lives of present and past customers. One past customer, an accountant, has reported on another independent site that important mail from governmental agencies has been 'refused' or discarded. Another reports that the counter person attempted to steal a check that was delivered there. BEWARE: THIS BUSINESS IS NOT A USPS REGISTERED MAIL COLLECTION SITE AND DOES NOT ADHERE TO THE HIGH STANDARDS OF THE USPS/POSTMASTER GENERAL. An Example: USPS Registered collection sites are required to forward your mail for 6 months after box closure. Juan takes advantage of the fact that his business is NOT a registered site and, therefore, he is not required to forward mail. In fact, as in my case, he deliberately marks mail received as 'REFUSED' and returns it to the sender or discards it. The few positive reviews from people as far away as San Francisco are, perhaps, from family members. When a business gets as many negative reviews from such a wide variety of customers as this business, clearly, the is a serious problem. read more

Just a bad business in our neighborhood, what a shame. Really bad print rates (mine was nearing $45 for 18 colored 11x17 pages). I agreed to pay their already expensive price for the convince, then was hit with a 5 dollar fee of "internet fee and printer" wherever the hell that means. My prints also had printer marks as well (attached). I really want businesses in my area to succeed of course, however, I wasn't even treated with respect form the employees. When I made a comment about the 5 dollar printer fee, he remarked "In my neighborhood it's $9. I keep telling the owner he needs to raise the price". Sorry but what bullshit. read more

Highland Postal Center - Not a good place to print. - Notaries Near Me - Pacific Palisades, California

I love this place because I can drop my packages off to be picked up by Fed Ex and UPS and not worry. Also, they do an excellent job packing things up for me. I do not have to fill out tons of paperwork and it goes very fast. I was inspired to write this review because this morning I sent a gift to my friend in Italy and I had not even packaged it and they made it happen in less than 3 minutes. I love this place because it takes the stress out of mailing things (and there is rarely a line and there is great parking in the mall) read more

SCAM stay far away !!! On Wednesday 1/9/19 I dropped off a package to be delivered via EXPRESS I was charged $68. I was very clear I needed it delivered by Friday or Saturday. Both the manager and the assistant were behind the desk as I dropped off. It wasn't busy of course. He gave me a receipt with no tracking number anything not even itemized it just showed I paid $68. It felt odd at the time not to get a detailed receipt but I was in such a hurry. The package never arrived Saturday as I needed and they sent it PRIORITY mail instead after I spoke with the distribution center that had my package ! They only paid $8 for regular priority instead to pocket the rest of my money. And the package wouldn't be arriving till Monday !!! THEY ARE SCAMMING EVERYONE and most people wouldn't notice since it's common for packages to arrive late. Be very cautious if you request fast shipping and they pull this fast scam on you. If you decide to go there anyway ALWAYS ask for an itemized receipt because they will go out of their way to alter the order to make a bigger profit without you noticing. I went back in 1/14/19 to get my money back, and he gave me cash back. I voiced my concerns about feeling scammed and he was covering his basis since I caught him and claimed his assistant made a mistake, and if he was scamming me he wouldn't give my money back. Well sometimes thieves have todo the right thing to cover their bases. This WASN'T a mistake it was very intentional as I said since most people wouldn't notice. The other yelp reviews speak for themselves. read more

Don't go here. They rip people off with highly inflated shipping costs over and above what the actual cost is. I'm pretty sure that the stole my UPS package. Absolute disgrace to have in the Palisades. Go to the Palisades village UPS instead read more

Went into the Highland Postal Center at 12:30pm today, March 29, with a padded envelop with a prepaid UPS label taped on top. No one else was in the store. I was told that the label needed to be taped all the way around the perimeter. I needed 4" of tape. I asked to use the tape dispenser on the counter. Response was: "No, you have to purchase a roll of tape." Really??? read more

Every time I go into this business, I'm met by rude angry employees. You cannot even understand them when they answer the telephone! I called them to get a price on a smaPO box. The US postal service charges $67 a year for this service. They charge $408! UPDATE: for this business owner to reply in the manner he did, exemplifies my comments above. First, he's implying that I was rude, when that couldn't be farther from the truth for anyone who knows me. Second, he's lying about his rates. Don't take my word for it. Call yourself or read the other reviews about this business. We couldn't all me wrong! read more

RUDE, UNPROFESSIONAL and UNSAFE MAILING PRACTICES: They claim that they are a UPS drop off center, but do NOT be fooled, as UPS has no registered location as such. They rudely ask you to drop your package on the floor in the middle of the store out in the open. Warning: You are doing this at your own risk and there is no guarantee if UPS would ever come to pick up your package or someone else would, you might as well leave your package out at on the street and hope for a pick up!!! Their answer to the safety issue was actually a sarcastic question, "Do you have a million dollar in the package?" I opened my mailbox at the awesome UPS store in town, instead where they treat all my packages as if each one is one precious cargo worth over s million dollars! Even though I need to drive longer I prefer to see happy, professional people 3-4 times per week and know that my packages are in safe hands. Lastly their prices are outrageous, but I understand that this is a free market and I hope the overpricing issue does not take away from my main point of their misrepresentation and rudeness. PS, Their rather late response to my factual comments verified by several independent reviewers is a clear indication of their company culture and their poor customer service. See below, their response! read more

I have only had terrible experiences with this place. I've tried to mail items from this place a few times and all of times their service was awful. The first time I brought in a pre-labeled package to ship and the guy charged me $7.50 for 1 piece of tape. This time I needed one stamp and they don't sell those. Additionally, they chose to help the lady in line behind me before telling me they couldn't sell me a stamp instead of helping customers in the order in which they arrived. Awful. read more

Fast and efficient- so much better than the post office! The guy who works here is super friendly and always willing to help. They sell the typical basic post office items plus a little more (cards, pens, random knick nacks / gifts). But let's face it, who buys anything here? I just like it because it's homey, there's hardly much of a wait and they aren't grumpy and yelling at you like you're at the DMV (if you know what I mean...) that's all I need from a postal center. read more

I'm surprised at all the negative reviews. Luckily I've not encountered any reason to say something negative about this business. I've often dropped off open packages that are being returned to Amazon or need to be shipped elsewhere and he assures me he'll tape them up and get them sent. I've never had an issue with the items getting to where they are going. As far as pricing goes, I paid $16 for 2 day delivery of a birthday gift in a box, that seems pretty normal to me. read more

I have written very few yelp reviews its my experience that, we shouldn't rely on the opinion of another to gauge whether or nowet will patronize any establishment...... its a bit more unique when we have a non biased organic experience,yes? having said that, Im reviewing Juan and palisades postal, Juan and his staff are very kind ,reliable, and efficient commodities that are rare these days, Juan and his team are old school, I love this about palisades postal quite frankly, I miss the old neighborhood feel, where stability and consistency and a familiar face are honored and meant something perhaps some of the reviewers caught Juan on an off day, we all have them...... think about it, dispensing hundreds of postal letters, packages, daily? in a bratty neighborhood ( I speak for myself) ....and btw I've gone a few rounds with Juan turns out he's usually right ....... I adore him, he really does an outstanding job I trust this business and the peeps within stellar Job guys! cheers read more

For months now, not getting mail, late late bills, packages delivered to my neighbors more than once, postal carrier backing up to put "forgotten" mail in my box. Lost a wonderful lady just after COVID hit and miss her greatly. The new guy just doesn't measure up!! As for the PO experience, Shannon and personnel at the actual PO....they are wonderful! (friendly, pleasant, and very helpful) DO NOT LIKE who replaced Joann!! read more

Don't drop off packages with prepaid return labels here! I tried to drop off FedEx package and asked for a receipt (really important to have when you are shipping anything in case the recipient claims they didn't get it) and they said there was a charge to get a receipt ($3) - total ripoff, who charges for a tiny slip of paper? So I was supposed to just hand off a package with an expensive item in it and trust that they would ship it without any proof that I handed it over to them? Stay away - I have never paid for a receipt anyplace else I dropped off a prepaid package - very strange policy. read more

Set up a FedEx envelope on my account and it showed this place as a recognized drop-off place. It's Friday. The website and the sign on the door state that this place should be open until 6pm. I arrived at 5:20pm and a man with a little boy helping him carry a big box was also there. The door was locked, the lights were off and the sign still stated the business was "OPEN". We knocked, we hollered and no one answered. This is not the first time I've had an unpleasant experience at this place. I thought I'd give it another chance and should've listened to my gut. I left as the dad tried calling anyone associated with the business to get information. Never again. read more

I like to support local businesses, and have been buying little things here and there as I routinely dropped off UPS and USPS packages with my pre-paid labels. Fast forward to today, where they not only didn't want to even hear about a package that was lost, they also claimed I could only drop off a maximum of 3 packages for USPS. Is this a new policy? I'm now limited to how many packages I can drop off? Isn't this part of the services offered when you have a USPS sign on the door? The manager was not helpful, and just don't seem to care. read more

Avoid this place at all costs. Surly employee who demanded $1.95 for a receipt showing I dropped off my prepaid UPS package. He would not scan it in unless I paid--no proof I had left the package with them. I called UPS and they told me the location "was not supposed to charge for a receipt" but offered no remedy other than taking the package to the UPS service center. This place (and UPS) are a waste of your time and money. read more

This is a terrible, disgustingly, overpriced establishment with rude (Juan) employees. I have had terrible experience after terrible experience and today will be the last time that I step foot in these doors. Juan is rude, ignorant and angry. We deserve better as a community and I plan on not only taking this to the homeowners, but to the better business bureau! read more

The worst experience I've ever had. The Hispanic guy behind the counter tried stealing money from me and was snooping around my mail in the middle of the transaction. DO NOT do business here and especially nothing that has to do with mail etc. criminals read more

I've been at this location for over 5 years, business was good until i started receiving other people mail, i even had my own mail/ packages opened and re taped!!! saying it was damaged on delivery.... The man behind the counter is nothing but rude and rushes everything even forgetting to give me boxes i have a "yellow" slip for... needless to say stay FARRRR away from this nightmare not worth the headache... wish i could leave .5 star read more

Absolutely the worst. Didn't renew so they refused to forward mail & instead of sending back the mail they just threw it away!!! All the lost mail has cost my company thousands of dollars!! STAY AWAY!! read more