I always get great service here. Every employee is always helpful and willing to find answers to my questions.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the customer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy. read more

USPS : Subject: Urgent: Package Stuck at Los Angeles International Service Center Since August 29 - No Response from Yolanda Post Office Message: Dear USPS Customer Service, I am writing to formally report a serious service issue concerning my international package from Ukraine. Tracking Number: CV061827869UA The parcel was shipped on August 21 and arrived at the Los Angeles International Service Center (USPS) on August 29. Since that date, there has been no movement or update whatsoever. The tracking continues to show "In Transit," with no further progress for over two months. I have made multiple attempts to start a "Missing Mail Search," but the USPS website consistently freezes during the submission process, making it impossible to file the request. Over the past three weeks, I personally visited the Yolanda Avenue Post Office several times to speak with the Postmaster Monica. She never came out -- always reported as "in a meeting" or "at lunch." The supervisor, Maria, took all the details and stated the package was "at customs." However, I later received official confirmation from customs that they never received this package. Since then, my follow-up visits have led nowhere. The supervisor is often "off," "in meetings," or "unavailable." The staff simply avoid communication and offer no assistance. This has now been ongoing for over two months, and I am unable to file an investigation, obtain an update, or reach anyone who can help. I kindly ask you to initiate a Missing Mail Search on my behalf and provide any possible update or escalation contact. I also request a formal case number so that I can follow up properly. Thank you for your attention to this matter. I appreciate your time and professionalism and hope to receive a prompt response. Sincerely, Albert Los Angeles, CA read more

US Post Office - The USPS site not working when you try to fill the missing package - Post Offices Near Me - Tarzana, California

The latest in the long saga of USPS miseries... I sent a small mailer to Oregon that weighed a mere 3 ounces. Price to mail? $8.17. But that's not where it ends. I actually paid $2.17 but when the postal worker on the other end delivered it, they collected $6.00 from the recipient after being told "the sender screwed up." THANKS A F**KING LOT. Your stupid kiosk in Tarzana, CA tells me $2.17 and then you want some money for lunch? Not that 6 bucks buys anything anymore. read more

This is the post office I usually go to because it's the closest one to where I work. The staff are always nice and friendly, and they answer any questions you might have about sending or receiving mail. There's plenty of parking at this location, and they have some self-serve machines that help you avoid waiting in line if you don't need assistance. When you do have to wait, the time depends on how many people are in line and how many staff are working the counter that day. It's always a pleasant experience using USPS. See you next time for the next letter or package! read more

5 stars and shout out to Angel Soto for providing great customer service! I have never been to this location, but I have spoken to Angel over the phone to figure out an issue with my mail and he was very helpful and kind. Thank you, Angel!!! read more

The supervisor "Marvin" (spelling?) is very rude and inconsiderate. I recently called about a package that was too large to enter my P.O. Box. He had no problem checking to verify. The second time I spoke to him about a separate package that arrived after I already left the post office he rudely said that is not a service they provide. He said that cannot go back and forth to check that. I understand what he said however the delivery of the message was very rude and unprofessional. If they don't provide services like that , why not say that the FIRST time I called? I just started using a PO BOX and will not keep it after the 90 day period. How can a supervisor be so rude and lack basic communication skills?! I've heard lots of negative things about this "supervisor" before and now I see why. read more

This gotta be the worst post office I've ever dealt with... my packages are never delivered to the address instead these illiterates mark my packages delivered to an individual fraudulently!!! I don't know what's wrong with them I do believe they are stealing ppl mail and packages on purpose!!! U can call they just act slow read more

Subject: Urgent: Package Stuck at Los Angeles International Service Center Since August 29 - No Response from Yolanda Post Office Message: Dear USPS Customer Service, I am writing to formally report a serious service issue concerning my international package from Ukraine. Tracking Number: CV061827869UA The parcel was shipped on August 21 and arrived at the Los Angeles International Service Center (USPS) on August 29. Since that date, there has been no movement or update whatsoever. The tracking continues to show "In Transit," with no further progress for over two months. I have made multiple attempts to start a "Missing Mail Search," but the USPS website consistently freezes during the submission process, making it impossible to file the request. Over the past three weeks, I personally visited the Yolanda Avenue Post Office several times to speak with the Postmaster Monica. She never came out -- always reported as "in a meeting" or "at lunch." The supervisor, Maria, took all the details and stated the package was "at customs." However, I later received official confirmation from customs that they never received this package. Since then, my follow-up visits have led nowhere. The supervisor is often "off," "in meetings," or "unavailable." The staff simply avoid communication and offer no assistance. This has now been ongoing for over two months, and I am unable to file an investigation, obtain an update, or reach anyone who can help. I kindly ask you to initiate a Missing Mail Search on my behalf and provide any possible update or escalation contact. I also request a formal case number so that I can follow up properly. Thank you for your attention to this matter. I appreciate your time and professionalism and hope to receive a prompt response. Sincerely, Albert read more

I had a wonderful experience at this Post Office today. Lauran was incredibly kind, patient, and helpful--she went out of her way to make sure I understood everything and got exactly what I needed. Her professionalism and positive attitude made the whole process smooth and stress-free. I really felt like a valued customer, and the service I received was excellent and worth every minute. I highly recommend this location, especially if you get to be assisted by Lauran! read more

I guess it was nearing the end of the day. She was tired; I was tired. She seemed very annoyed with work. Another coworker tried to help me and talk to her. But ultimately, I left without getting everything I needed. Incident not large enough for me to file a complaint on the USPS website. read more

What horrible horrible customer service by the white lady working there today on Jan 11, 2025 at 1pm. She was the only white woman and a black woman was helping someone else. I wish I got her name. I went in to see if I could have a package tracked that was shipped from that location last night and she didn't want to help in any way. I wasn't rude or anything. All I said was a package was brought to this location yesterday and it's still not tracking for me. What a B!$CH she was. Disgusting! Horrible! I've never experienced this type of customer service from a post office worker in my life! And I go to the post office a lot because I ship packages out often. She was being difficult for no apparent reason at all. The post office wasn't even busy. There was no lines nothing! read more

Horrible customer service especially by the lady who works by the counter Laura. I came to drop off my direct mailing campaign postcards which I had went through the process online. I made sure to follow the directions to a tee and divided the stacks into bundles of 100, even filling out all the documentation per stack. Laura sees this, scoffs and makes a rude remark that I wasn't supposed to do it that way. I told her I followed the official USPS website directions and she's like well you should have known we only take bundles of 50, how would the carrier take that. Then she goes off at me over how I should have had a plastic bin from USPS which doesn't make sense cause isn't that why I'm there in the first place. I came in with a smile but felt like crying at the end. I'm sorry but they need to fire her- this is unacceptable. read more

Ron is a mailman at the USPS. A few months ago this guy called me a racist even though it was the first time I ever laid eyes on him, and I was offering him drink of water. A couple of months after, Ron told me that I looked like a terrorist the way I was carrying a box to hand it to him as an outgoing mail. I complained to his supervisor Joe Gomes, only to receive a pre written letter indicating that " resolved " on Saturday this gentleman tried to pick a fight with me, RESOLVED my ass. Ron knows that his job is protected and therefore his free to call people racists and terrorists and nobody dares to even mention it to him. I never expected much from this god forsaken company, but this is not normal. Welcome to the USPS of Afghanistan read more

I knew about this USPS because I used to bring my client here. I came here to get a money order. There was a line but it was fast. The old lady who helped me is nice. She greeted me with a smile (her eyes are pretty). Inside is big, lots of PO Box station. They have enough parking spaces. Masks are required and social distancing is enforced. read more

See all

Saturday was an exciting day for me as I made my first International shipment at the Post Office with Lyric. I've been hesitant to do International shipping but Lyric (the usps associate) changed my mind. She helped me find an affordable way to ship to Canada and knew exactly how to fill out the customs form. The Canadian address was extremely confusing to me as it's quite different than the US format. But she made it simple. She helped select the right size box. Was very friendly. Employees like this make the difference in getting business. Based on my experience I would definitely ship internationally again and am not as intimidated. read more

I went there first time to get the stamps for my passport. I have no idea how do they sell the stamps then I ask her she explain what she understand but it's not clear and I got wrong stamps !!! . she is the one old lady has a blond hair when she look at me her face so attitude to me even I asked how are you ??? when I ask her for my stamps she spoke back so badly it seems I did something wrong to her and when I asked her question she seem angry to me and what I can tell she is so discriminate . Please keep in mind old lady this is USA do not discriminate people !! just do your job . be happy on your job . read more

Completely incompetent. Today I went in to verify an address change. I was told I had to go to another post office. It felt lazy. When I arrived at the Reseda post office I was told the paperwork indicated it was already verified and no further action was needed. I mentioned the incident in tarzana and she immediately told me that person clearly doesn't know what she doing. Yet, she was rude and arrogant and wasted my time. What a piece of work. For lack of more appropriate words. read more

Post office was very accommodating for me when my package from Reseda Post Office was mishandled and sent to this location, I called in and Marlon? assisted me by locating the package and holding for me to pick up so I can avoid any other delays. Thank you for your help sir! read more

Been my post office since 2018 and to be honest, I don't think I could go anywhere else. Love these guys too much Shoutouts ! Laura, Luis, Tanya and the rest the staff. You guys are the best for real. Especially And when at times you guys would check for me at times when I can't make it saving me time, money, GAS!!! Seriously can't thank y'all enough. Love to love y'all! read more

Nevaeh is great! She is so nice and helpful! Thank you so much for making my return easy! :) I don't come to the post office that often because it's usually a bit of a hassle but she made the process so easy! Thank you! read more

This is not my usual post office, reseda Blvd is, but I decided to come here because it opened a little earlier. The first woman I encountered was very helpful, tried to help me figure out how to get a return label,she had blue scrunchies in her hair(didn't catch her name). She then explained how she couldn't help me with this particular label and that I would have to print it myself and then bring it back with no problems. So I did. Upon my return I encountered the woman next to her(also didn't get her name-sleek top bun) but she was very monotone, not helpful,almost rude in the way she spoke. And so after that experience I have to rate this place a 1. I am so disappointed seeing as it was my first time returning anything here with all the running back and forth. She didn't even say have a nice day. read more

Summary: this is my local post office and it's more of a museum! Great service by all the employees here! Ambiance: talk about Tarzan memorabilia! Why? We duh, Tarzana was named after burroughs' Tarzan character (and Burroughs has his ranch here too!).... you can learn all this stuff a the post office while waiting in line....and the premises are always clean!!! Parking: large lot ... I never have issues finding a parking spot here! So big with a few spots that have shade... Service: some of the best postal employees you'll ever see! All of them are nice as heck and very patient with customers.... Amenities: lots of post office boxes as well with reasonable rates! I used to have a box here and it's very convenient. Hours: open til 5 pm but make good with the employees and you can dump packages in the back... read more

US Post Office - Post Offices Near Me - Tarzana, California

See all

Laura who works at the front is terrible and rude. Who has this non helpful mean vibe during the holidays. She literally got so rude in front of a whole line of people and talked to me like I was mentally slow . I get that just because you've worked here your whole life that you understand the rules and the steps that need to be taken but I don't ever go to the post office and i don't know that I'm supposed to do this first or do that first but to make me feel incompetent and look at me and have the tone like I'm a bother and stupid is not ok. People like her should find another job of your not happy helping customers. read more

Love this post office, been going here past 23 yrs, before that i used the one in Woodland Hills but they closed it up and I also have used the one on Reseda Blvd but I found best and quickest service at this branch. Everyone is very kind and helpful, they all work very hard and put up w alot of none sense that i have witnessed w my own eyes... i have never waited more than 5 min in the line and that was around Christmas time... all i can say is thank you and keep up great job:)) read more

So I just got back from mailing my crappy eBay 14 kt gold earnings back, as they were defective. Luckily I had only had two people ahead of me. I needed to purchase a small padded envelope to mail them back in. I came with the eBay label ready to have the lady affix it for me. She tells me, "Oh, we do not provide tape but you can buy it for 3.79" WTF??? I am purchasing the envelope and you cant put a piece of friggin tape on it for me??? I was about to go postal in the damn post office. Lucky for me, and them, a nice lady packing her box told me I could use hers. This post office already has the shittiest customer service. Id rather go wait in long lines at Sherman Way and Haskell, then deal with their unprofessional-ism. Not coming back here, even though its right around the corner from me. They can kick rocks!!!! read more

Very consistent. If you are dropping packages off in the back and ring the service bell and wait for more than ten minutes, it's probably because Laura can't handle the physical activity it takes to get to the dock. But don't worry, she'll refuse to help you at the front too. read more

I just shipped a package here and they gonna act like they left a notice on the door but never left anything! one of the workers somehow was able to say it was signed for a day later! one of their coworkers have a creative way of stealing packages read more

Great service. Glad to have them right near me. There is always great service and mostly all the time really quick. Yes sometimes you have to wait in line for a long time, but that's every post office. People there are friendly and so their job efficiently. read more

Just had a horrendous experience. I live in a big apt complex and they NEVER leave a pick-up slip. This was the second time it's happened and I tracked my package to confirm it's at this location. I went over there this morning and this woman (who I believe is named Diana) was VERY rude and insisted that she, "didn't want to hear" that they don't leave slips. She made a scene over her own employees not doing their job, AND blamed me for it??? What the hell??? When I went back in to ask for her name to complain, the bald guy mumbled something incoherent so I asked that he write her name down because I needed to file a complaint. He said, "I can't do that. NEXT!" and took the next customer in line. Wow, what the fuck??? So, I called customer service, they gave me the number and I spoke to Diane again, because apparently she's the manager... haha. Again, she wouldn't take responsibility for her horrible customer service skills and raised her voice on the phone, interrupting me with, "I SAID I DIDN'T WANT TO HEAR about them not leaving you slips!" so I said, "What am I supposed to do, it's the truth-" and she HUNG UP ON ME. Definitely taking this up to consumer affairs and possibly the postal general. Unacceptable. read more

Great USPS with a great parking lot and drive through area to drop off your mail! Great location as well and is my go-to post office!

Great customer service and package was received in a timely manner. Not too busy. The staff was great and it's only 2 minutes from my apartment! read more

I love this post office because no matter how extremely busy they always seem to be, everyone working there is always kind and patient and really seems to care about their jobs and customers. Something in my slot was lost, I spoke with the manager Miriam I believe her name was, she took my number and actually followed up with me and found my package. I just find the customer service excellent. Wardell always goes the extra mile as does everyone. read more

Laura is a special kind of arrogant and condescending. When i was in like she was so rude to the guy in front of me i was praying that I wouldn't have to deal with her, unfortunately I did. If you see her, run and trust me you will know who she is when you are in line and see how she is talking to the person in front of you . read more

Pure nepotism as its best. I had a package being delivered when i was on vacation and I had to pay USPS to hold it at our local post office which is 1.5 miles away from my home. I processed the request online, it showed me the address and location of where the package would be delivered, there was even a fee that I gladly paid since I was worried about porch pirates. When I showed up to pick it up, the rude woman working the counter told me that I did not live in Tarzan and thus should not be there. My license says Tarzana, my car registration, my utility bills everything says Tarzan! She told me that I should try Reseda since it seemed that this would probably be where I belong. My package would absolutely not be in Tarzana as it is impossible for my stuff to go there. I told her that I selected the Tarzana post office since the USPS website showed that was the closes to my home and even took payment. I tried to show her the receipt, email confirmation from USPS saying it had been delivered there and she refused to even look up the tracking information. She pointed out that both the DMV and California where wrong about where I lived as she seemed to know where I should belong. Flat out refused to look at anything outside my ID, even though its shows Tarzana right on it. I drove to the Reseda post office that is over 7 miles away from my home. The agent there told me that the package had been returned by the Tarzana post office to the sender. Not only did I have to pay, but the way I was treated by the woman at the Tarzana location was unwarranted. All she had to do was check the tracking number and see the information, instead she saw me and didn't believe that I would live in this neighborhood. Is it too hard to just do your job and look things up, don't judge people by what they look like. If someone has multiple sources showing the information how hard is it to check. read more

I don't know what to expect from a USPS, but this location is just as lousy as others. Not the worst I've been to, mind you, but still pretty bad. Whenever I come in, the people up front always act like they're doing you a favor when they are just doing their job, and they come across as being quite patronizing and rude all the time. You can tell they hate their job, but they don't have to take it off on the customers. The only nice thing about this location is the vast amount of Tarzan memorabilia in the glass cabinet next to the line. Makes waiting a little more tolerable. read more

Easily the worst post office I've ever been to. Expect to stand in line for at least 30 minutes every time you're there - doesn't matter how short the line is. All the cashiers either have terrible attitudes or can barely speak English, or both. They've destroyed some of my packages, they're constantly are out of first class boxes in their bins, and they treat you like shit. Also BEWARE: they will make you wait in like a whole other 30 minutes if you even have one thing that isn't already written down in terms of return address, delivery address, etc. Place is a circus. read more

The worst US post office ever !!! They extremely rude and unprofessional! I asked few questions regarding international shipping and they ignored me !!!! read more

I have to give this post office 2 stars and not because I've had bad customer service from inside but over Christmas they lost 2 packages which I filed a claim for and yesterday I called the Passport office just to find out my passport made it to the post office but they never scanned it and now have to get a passport re-issued. The mailman also dropped off 5 packages from Oct-Jan at the wrong door. Thank god I have honest neighbors and they returned my package. They really need to be more careful! read more

Been kept waiting for 10+ mins on a Thursday morning, employees kept letting people who weren't ready just cut in line basically and they helped someone that just walked up and spoke to them over me. I have never waited this long to get help at any post office this place sucks read more