After reading all the great reviews on both Google & Yelp, I knew I'd reserve my cargo van here…read more Immediately upon entering the business, I received a warm welcome with a smile. Service was quick yet thorough & very friendly! Thank you again for ensuring a smooth process.

This is a GREAT mail center, located in the heart of North Hollywood. I have had a box here for…read moremany years. The owners are fantastic at their job and super sweet. They send you an email to notify you when you get packages, so you know exactly when something is coming in. They also have U-Haul trucks available.

I come here often (and have been for years) and it's always a pleasure! The employees are…read moreincredibly helpful and kind. They do a great job to take care of anyone coming in, and take great care with all of the packages.

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

Went to FOUR different listed notary publics that are listed to be open along Ventura Blvd between…read moreYolanda and Louise and they were all closed, despite the listed business hours on the internet. The last of the four happen to be located a couple of addresses next to A1 Copy Service. So glad I happen to look over and saw the word "notary" at the front. And the door was open. Very cheap and fast notary service. Friendly. No line. I cannot emphasize enough that this place is OPEN during the posted hours. Very important when you're trying to get papers notarized -- It would certainly save you an hour or two of trying to find a notary CLAIMING to be open. BTW, they also have shipping and packing and mailing services.

These people are the worst! When I signed up they were a 24 hour access spot but then half way…read morethrough it they stated due to security and safety, needed to make it regular biz hours . When my year was up, I went to turn in my key and took in the paperwork for them to forward my mail for 6 months (which is their obligation per postal code at my expense ) and the rude guy which works there basicly told me to f myself. "It's not our policy" he stated. Buddy it's the law, it's youur obligation , "sue me" he said. I'm too busy to go file a formal complaint with the post master but I would strongly recommend to steer clear of these guys.

Don't trust this place…read more I went in Friday a.m. asking for same day delivery. Explained how important delivery was for same day or next day for documents. (Sat). Was told no same day, but could send next day. Paid almost $100. Checked tracking # the next morning and saw they scheduled delivery for Monday am. Frantic, I called the store, 9am sat. A woman answered and when I explained the situation, she laughed and said "everyone knows Friday am "next day" means next business day. Last time I'll use the services here.

I would not give any star to this place, it's ridiculous how pricey the lady charge for service fee…read moreon passport application. I went there to get my passport replacement, and already told the lady I filled out the application myself the other day, but she answered that's okay and still fill out the application again and charge me 98 bucks. That's insane for what she done this and won't refund me back. Horrible experience and terrible customer service. Would NOT recommend this private service anymore.

Great selection and great customer service! They helped load my car and they give you a refund on…read moreunused boxes

I won almost 40 statues from an auction site, who chose to use The Box Stop Reseda Store to ship…read morethese fragile items. Four boxes later, I receive EXACTLY HALF of my statues broken and/or in pieces. 50%? Unless they were in their original box, they were wrapped with bubble-wrap and expected to make the journey. They did not. I was told that the refund process would take about 5 weeks, and today I am on 2 MONTHS. Paid for this sad experience with a credit card, and look forward to getting back every penny I spent. Then I can throw out the trash I have been hanging onto. See pics below.... DISASTER from the beginning....

I love the friendly atmosphere and helpful peeps (Jill and Pedro are do bomb). The service rates…read moreare very reasonable. They sell stamps and are happy to help ship packages. I highly recommend their package receipt service; I get an e-mail when a package is received and don't have to worry about "porch pirates" at my home. While larger package pick-up is limited to their open hours, you can get 24x7 access to your mail and small packages that fit inside your box. Reviewed by a happy long-time customer, Mike

Lesson learned, ask the price first. I went in to mail a card. I decided to buy a book of stamps…read more I was charged $16 for a book of 20 Forever stamps. I asked how much stamps were up to and the woman told me 60 cents. I haven't bought stamps in a while, so presumed she was right. Wrong! She overcharged me $5. Oh, she threw in one stamp free. I dislike dishonesty!! Don't go here, go around the corner to the mail place next to Starbucks!

Definitely not doing business with them. very unprofessional, rude, and they told me they charge…read morefor receiving over 5 packages? I looked around and they are priced 15% over the normal rate in this area. WOW!!!!

I need a notary and called over and they were able to take me immediately. The notary was quick and…read moreefficient, and got everything done and I was out the door in a few minutes.

Very good I have a P.O. Box there and get packages there frequently and box always great condition…read moreand never a problem and love having a key to get access to my po box during close hours but love it definetLy

No good. No satisfied with the service at all. I had a PO…read morebox for 6 months and my packages arrived in bad condition, Cero Stars.