Came here yesterday looking to pick up a package that was to be delivered to my house the next day…read more Luckily Samuel was able to help me out. He was able to grab my package from the back and send me on my way very happy!

It's no wonder they have basically no stars at this location. The employees are RUDE and DO NOT…read moreHELP. It's bad enough they don't have customer parking but when you get inside their old ass pdf looking employees don't want to do their job. Instead of offering solutions, shoot UPSELL me tape or a box to ship my package in. NO. Instead they want to be rude and complete jerks. Their postmaster TONY GARCIA IS WORTHLESS.It's obvious they get their attitude and training from their manager. The moment I got on the phone with Tony he was talking over me. I was conforming the location and he kept speaking over me. Terrible service.

Tried getting a po box here since it's the cheapest in the valley and only for my kids pen pals…read moreto write to . They were demanding my kids birth certificates even though the application clearly stated no id required for minors . They said it's not an id but a secondary id . Which still makes no sense and goes against what the application says . With everything going on in the world randomly asking for kids birth certificates to keep copies of is weird . This was even though I was providing 2 id's for myself as the payee and person responsible for the box. After further review another part of the application specifically says birth certificates are not acceptable forms of id !

I have called twice for different issues. I have spoken to the same female. You can hear her rude,…read moredismissive tone. I am very unhappy with the poor attitude. This person needs to be better trained or

Metered parking in front of the building. On one side of the building, free parking…read more Hardly every busy, easy to pick up mail.

I had 71 packages go missing from this location. All E-comm brands stay away. Looking at the google…read morereviews others have been having the same problems. They do not scan packages upon arrival, and they can disappear in transit to the real scanning location.

I have been to post office location couple of times. Sometimes there is a long line, but it moves…read morefast. In the mornings, line is usually not long. For customer service, I would say Rachel is the best. Both times I have been to this location. Rachel helped me and she is such a sweetheart, she is nice, friendly and patient. She takes her time and explain the process and how long it will take for items to be delivered. For parking, I would say it's easy to find a parking spot in the front.

I often visit the Post Office to send out packages. There are times where different locations are…read morejust more convenient for me while I am out. Visiting the Panorama City location isn't the most pleasant experience as their parking lot is off to the side, but at least there is a lot to park in. Sending packages out of country is a slight hassle for me and although I fill out the customs form the same each time. Different locations will tell me there is something missing. During one of my visits to this location I asked the clerk about my odd experiences at a different PO. They gave me the run down of what is correct and helped my experience become a pleasant and friendly one. Although this location isn't the most convenient one for me I would visit again if I am in the area. Parking: large private lot VERDICT: Rinse and repeat

Convenient Post Office almost right off the 210 freeway. It has a large self park parking lot in…read morethe front. Definitely larger parking lot than other Post Offices. The service was a breeze to drop off mail. Located on a busy street, but quick and easy to get in and out of there. Overall, will visit again if needed and in the area.

This is one of the better USPS locations I've visited. Tons of parking! There are plenty of PO…read moreboxes available, multiple active counters open, and a good selection of shipping supplies on hand. The staff was friendly, personable, and genuinely helpful. They worked efficiently to keep the line moving, which made the whole process quick and painless. Overall, a well-run post office and a reliable spot for mailing and shipping needs. Standard USPS pricing for all mailing and shipping supplies. Fun fact they also carry a nice selection of cards. I visited in December and January and they had a large variety of holiday cards for those last minute holiday card needs.

This is my second time stopping by. The first one was not good at all. Probably it is because it's…read morealmost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.

HORRIBLE CUSTOMER SERVICE!!! The employee (a man, heavy set with eye glasses, possibly the same…read moreemployee referred to in the other reviews) that checked me out was ABSOLUTELY RUDE AND HORRIBLE. I was checking out and was not able to hold my toddler who misplaced a couple of boxes there. He rudely told me to watch my child. I told him I cant do that and check out at the same time and I will clean up my child's mess. He kept talking and talking repeatedly and rudely. I asked him for his name and he wouldn't give it to me. I also requested for an email receipt but he cancelled my request. Why be rude to a mom that has a toddler with her? Easy prey to gang up on right? No matter how bad your day is going, this is not excuse for bad behavior. Report this dude and file a complaint if you experienced the same rude attitude. File a complaint with the USPS OIG here: https://hotlineform.uspsoig.gov/en-US/Hotline/. You can also call the USPS Postmaster at Sylmar at 818-364-0286. I formally filed a complaint and they took action. Let us report so that the post office will be aware and will take action. This community deserves better service.

I sent a package through federal express paid over 60.00 to ship, bought the insurance on it and of…read morecourse the item was broken and I had to pay the buyer right back 200.00. I did a clai. On the item and it's been 4 weeks and no check.. I called several time and email with finally them telling me I had to resubmit cause the claim went to another department .. so I did and now they're telling me it will be another 6 weeks before I get my refund ! Mind you the package had glass and very fragile.. and I told the worker if he needed to add anything more since it can break if not handle with care ! He said " I got it" so we left and sure enough it got there broken and I lost money !

Fed Ex is the worst of the delivery service company around. The can't even say when your package…read morewill be delivered and gives you a 24 hours window, which means, you can't do anything but stay home. That's totally un-except able. I have never used Fed Ex or if a company ships Fed Ex, I demand that they ship UPS. Do better like UPS or Amazon. I Richard

I have been using this ups location for a long time and today i find out mailbox prices and got an…read moreamazing deal. I got a mailbox at a much better price than other places were offering in the area. I'm glad I checked this UPS. They had amazing customer service. Definitely recommend it Thanks again to management and team to talking a time explain everything to me

Only time this place runs smoothly is when the Boss is in. As far as his young employees, poor…read morecustomer service. When in 3times in the span of 24hrs to pickup the package and was told inconsistency each time. First that we needed physical ID (I've picked up mail/packeves w/o physical ID from here before), second that the package was returned (contacted USPS, denied receiving the return), lastly go back to UPS in person the next day and the package is confirmed to be on-site but cannot be released due to not having a mailbox registered. Poor communication from the on-site employees on 7/25 & 7/26, to be specific Alex. Package was not provided to us. Appreciate the owner and conveniance of this location but the young employees need to do better in communicating.

For the ADA accessibility and ease of Amazon returns my #1 go-to location!…read more Staff always friendly in the phone and in person to me. I like getting the sticker receipt I receive. I put it right into my planner so I can refer to it if I ever have any issues with Amazon of their affiliates. **Bonus: if you work they are open till 7pm which is perfect for me. Check Sat-Sun hours posted.

Came in twice in the last week since I had a return to do. The first time I came in and realized…read moreAmazon had made my return that I needed to have the label already on it. I asked the staff if they could print in which they said yes they can help me with that. What they didn't add was that it was a .75 fee for them to print. I came during my walk in the neighborhood so I didn't have cash on me, so I wish staff would have mentioned that before proceeding to say they can help Came in again and staff did tell me it was a charge to print, which now I knew lol, so I was able to take care of it. Staff is still very friendly and helpful

Nuevamente use este lugar para enviar una caja a Hidalgo México, el día 11 de Marzo la dejé con…read moreellos, llego a Hidalgo a una dirección mal, se regresó a la compañía con la que trabajan en la frontera y desde hace más de un mes no se a generado algún registro por parte de ellos, no puedo pedir el reembolso de el seguro por $250 por que la caja no está perdida, y cada que llamo la "señorita" no soluciona nada, por razones de seguridad no puede dar información de él nombre de el manager, de la compañía ni nada, y recurrí a sus servicios ya que se movieron de lugar en la misma ciudad. Es una caja con un labor de $250 más alrededor de $200 incluido el seguro por si se pierde el cual no puedo reclamar por qué la caja no está perdida pero tampoco me dicen que ya existe o se activó el número de rastreo.

I use their service in October 2024 and Box arrive to the destination 3 months later. When the box…read morearrived at the destination half of the item where stolen, we proceeded to call and send all the information for warranty claim (insurance was paid). Videos, Pictures and item list were sent, we received a reply to wait 60-90 days. We have waited 5 months with no answer. We paid for insurance, and they don't want to be liable for anything, the insurance won't even cover half of it but at least pay the insurance amount. Customer services reps don't have an answer, no one wants to be responsible for theft. Again at least take ownership and paid insurance