It has EVERYTHING, and the employees have always very helpful and nice. It is even fun to walk the…read moreaisles to see all the stuff they have in there.

I am writing to formally document my experience at your location today and to bring it to the…read moreattention of the owner. I visited your store to return three unused items in exchange for the correct ones. The items were in their original condition and there was no valid reason to refuse the return. Nevertheless, your staff declined and required me to purchase what I needed outright, an unnecessary expense that should never have occurred. Additionally, the conduct of your counter staff was unacceptable. Rather than assisting me, they laughed among themselves and directed a rude comment toward me, a paying customer. I responded calmly. I always do. I am not angry. I am precise. And I will not be returning to that location. These individuals obviously hate themselves and their jobs, get better staff. AŚhe!

I just started coming here to drop off my SpeedX packages. It is a full service center located on…read moreVan Nuys Blvd, on the west side of the street just north of Burbank Blvd. *You must enter from the FRONT if you are a customer. My GPS sent me to the back:( Plenty of free street parking in the front. Both Shirley and the young man who work here greeted me as I stepped inside and helped me get my packages off in a timely manner. I am happy to know that they are in my hood and have already been back several times. ~ and that's all I have to say about that...

The newer owners are wonderful! This place is always so friendly, helpful, scan quixkly, help you…read moreclose items if you need a little extra help, and always with a smile! Conveniently located on Van Nuys blvd (near Burbank blvd), easy parking right in front. I get notified super quickly that my items have are on their way!. My new favorite place! They take, DHL, UPS, USPS, FEDEX, and even speedex too, which is harder to find!

I waited 30 minutes standing at a counter. I was never helped. The place was very busy and they're…read morevery very understaffed. Go to a different location.

Zoey and Amy -- thank you! I'm dealing with some very…read moreimportant matters in my life right now, and I came in with nearly 10 years' worth of documents I've gathered for several major cases. I needed to copy, fax, and mail everything, and after loading $100 into the machine, it suddenly locked me out and prompted me to reload. Zoey came to the rescue! She jumped right in -- copying, sorting, and managing the entire job as if I were a company client. Thanks to her (and Amy, too), I was able to get everything mailed, scan and email my documents, and still make it to dinner with my son that evening. This visit was a completely different experience from my last one -- professional, kind, and efficient. I truly appreciate the help and will definitely be back.

I had such a great experience at UPS thanks to Cam! From the moment I walked in, he was friendly,…read moreprofessional, and incredibly helpful. He made the whole process quick and stress-free, answered all of my questions, and went above and beyond to make sure everything was taken care of. It's not often you come across customer service like this anymore, and Cam definitely deserves the recognition. If you visit this UPS location, you're in great hands. Thank you again for making what could have been a frustrating errand such an easy and pleasant experience!

When I was preparing to move from California back to New York, I had several pieces of framed…read moreartwork that meant a great deal to me but had been left behind by my movers. I was honestly nervous about shipping them because I had previously sent artwork to myself through another carrier, and it arrived damaged. When I brought the artwork into The UPS Store, I explained my concerns to Reggie. He immediately put me at ease, telling me that he regularly packs and ships artwork for a nearby gallery and that he would take special care of mine. He absolutely delivered on that promise. The care that Reggie and Cam took in packing my artwork was extraordinary. Every piece was wrapped as though it were irreplaceable. The glass was protected with a special film to prevent damage to the artwork if it were ever to break, each piece was expertly cushioned and secured, and everything was packed so thoughtfully that I honestly don't think it could have shifted during shipping if someone had tried. The shipment actually arrived a day earlier than expected, but what impressed me most was opening the box and seeing the level of craftsmanship and care that had gone into the packing itself. It was immediately obvious that they had treated my artwork with the same attention they would have given their own. In a world where it's easy to overpromise and underdeliver, Reggie and Cam did exactly the opposite. They promised they would take exceptional care of my artwork, and they exceeded every expectation. If you have anything valuable, fragile, or simply meaningful that needs to be packed and shipped, I recommend The UPS Store on Ventura Boulevard without hesitation. Thank you, Reggie and Cam, for treating something that meant so much to me with such professionalism and care.

The person working, Mike, over charged me by $100. $25 for…read morea cleaning fee that he said he wouldn't charge me if I came and got the bag which I did. But still charged me. Then charged me $75 for gas fee and 6 gallons of gas. Mike said I did not return the truck with a quarter tank BUT I DID NOT RENT THE TRUCK WITH A QUARTER TANK. I have the photos to prove it. I showed him the photo of the gas tank clearly under the quarter tank mark and the photo is time stamped. He said it's not valid because HE CANNOT SEE THE QUARTER TANK LINE IN MY PHOTO. it was taken at the wrong angle. You be the judge. I will be contacting his supervisor in hopes to be reimbursed for this fraud.

I've always had a pleasant experience when returning packages via UPS. I've never had a lost or…read morepackage damaged and the owner is very friendly and helpful.

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Many services offered. Very convenient. Knowledgeable, professional, and friendly. A very good…read moresmall business to support.

So nice to come into a business and be welcomed and given superb customer service these days and…read morethat is why I just love this place to ship out my boxes. Eric, the nice gentleman who helped me gave me some options as to which company to use for my box to be shipped. Thanks again Eric for saving me some money and being so kind and helpful.

Love this shipping spot!! I come here all the time. The prices are insane and so reasonable…read morecompared to other shipping companies!!! I come all the time! They have notary here too!! The quality is good and they pack for you! They have every size box you need! With extremely low prices. They do pretty much all USPS services! Also, they customer service has always been the absolute best!!! They help you do everything and very kind! Good personalities and fast!!! I highly recommend here!! This is my go to when I do my side hustle for eBay! -Marshay D.

The UPS customer service here sucks. The fellow I was speaking to didn't understand what was…read morehappening so he put me on a 5 minute hold and all of a sudden a female supervisor picks up. As soon as she picks up she threatens to hang up if I don't listen to her! I'm just trying to figure out where my package went. The supervisor claims that somebody called UPS to reroute my package for pick up. Excuse Me?! Nobody called. Worst customer service and experience ever. The drivers are nice, but the customer service needs to be retrained.

This UPS hub is a dumpster fire. Anytime any of my items have to pass through here, it is a shit…read moreshow. The items either get "lost" or the drivers mark the item delivered when it's not delivered, or just recently, they marked the item as "met with Customer in Sylmar", when I did no such thing and the package is now lost. I think they just get rid of the packages that they can't deliver in a timely manner and it is absolutely ridiculous. I don't understand how this has been going on for years and nothing changes. UPS needs to do better.

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown

For the ADA accessibility and ease of Amazon returns my #1 go-to location!…read more Staff always friendly in the phone and in person to me. I like getting the sticker receipt I receive. I put it right into my planner so I can refer to it if I ever have any issues with Amazon of their affiliates. **Bonus: if you work they are open till 7pm which is perfect for me. Check Sat-Sun hours posted.

Came in twice in the last week since I had a return to do. The first time I came in and realized…read moreAmazon had made my return that I needed to have the label already on it. I asked the staff if they could print in which they said yes they can help me with that. What they didn't add was that it was a .75 fee for them to print. I came during my walk in the neighborhood so I didn't have cash on me, so I wish staff would have mentioned that before proceeding to say they can help Came in again and staff did tell me it was a charge to print, which now I knew lol, so I was able to take care of it. Staff is still very friendly and helpful