Came in twice in the last week since I had a return to do. The first time I came in and realized Amazon had made my return that I needed to have the label already on it. I asked the staff if they could print in which they said yes they can help me with that. What they didn't add was that it was a .75 fee for them to print. I came during my walk in the neighborhood so I didn't have cash on me, so I wish staff would have mentioned that before proceeding to say they can help Came in again and staff did tell me it was a charge to print, which now I knew lol, so I was able to take care of it. Staff is still very friendly and helpful read more

For the ADA accessibility and ease of Amazon returns my #1 go-to location! Staff always friendly in the phone and in person to me. I like getting the sticker receipt I receive. I put it right into my planner so I can refer to it if I ever have any issues with Amazon of their affiliates. **Bonus: if you work they are open till 7pm which is perfect for me. Check Sat-Sun hours posted. read more

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Scheduled an appointment for notary services at 2pm today... Drove 20 mins here, and the person we scheduled with is busy. Why did we not get a call or a notice of cancellation? Wasted 40 minutes, thanks ups. Person at the register wasn't even apologetic. Yall really have a tip jar at this location? LOL read more

This place used to be great sometimes there's an Asian chick with an attitude there,..but the rest of the people are super nice. It's usually pretty busy I get it but have a good attitude or you're gonna get write ups like this. read more

Worst customer service. On the phone and watching tv. I had a questioned and was bothered. Sunday morning at 10:50 am.

The UPS store in Chatsworth is amazing. They were so accommodating and took photos of my toddlers with ease unlike CVS down the street who refuse to take them. The pictures were perfect approved by the government receive my passport within five days five out of five. read more

Excellent excellent excellent service! I was greeted walking in and leaving and I was in and out quickly. My package had began to come undone because of the wrapping and the lady offered to tape it up for me. I was very happy about the offer and the experience in general. When I'm in the area I will always come to this ups for my shipping needs. read more

1. My second time here that they've either temporary closed or closed early like last time. It's super inconvenient when I'm racing there from work to pick up or drop off and they are closed during regular business hours. Hard to count on them when you need something and dont have a lot of time. 2. I have returned and picked up tons of Amazon packages at no charge. Last time they charged me a dollar to drop off an unsealed package and now $5 just to pick up a package? I don't get it? I've never heard of that before. read more

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This place never opens on time especially on the weekends. If you want to come early forget it. If it was not close to my house I would not go here. read more

We got some documents notarized, Dulce was super nice. She was thorough and pricing was very fair at $15 her signature. She was the only UPS notary available on a weekend. read more

Hours on the doors say they're open from eight in the morning till seven at night. I'm at the location at 9 o'clock in the morning. Doors are locked. The sign also says open seven days a week and it's locked would be nice to know that companies like this can be shut down by the people that read more

I was panicking because I needed to get 2 shipments to Nevada, and I was running out of time. No boxes, no bubble-wrap, and no idea if I was going to get the shipments there on time. A nice young lady (Erika) basically took over as soon as walked inside, and after a friendly "Hello!" she went right to work. She boxed up 14 items securely and professionally and eased my fears about the shipping. She reminded me of the way things used to be with customer service- attention to detail, and a genuine interest in my concerns. Fast, friendly, and professional... I walked out with a big sigh of relief. I'm not sure if you're going to read this Erika, but a very BIG thank you! These 5 stars are for you. read more

I came here to ship a package and the process was smooth & easy. The sales associate was very friendly and efficient. Other customers were helped by staff on the floor. What stands out are these sticky notes I bought here. They're a lovely sky blue and read "Out of my mind...back in 5 minutes." They had some other funny (if you're a dork like me) greeting cards and more sticky notes. I love my new sticky notes. read more

The UPS Store - Out of my mind... back in 5 minutes. - Shipping Centers Near Me - Granada Hills, California

This would be a 5 star rating if it wasn't for the pace of the male employee. I went in today for a simple Amazon return, and all I needed was 2 quick QR codes scanned. There were 3 open computers but only 1 employee working behind the counter, while one was assisting one at the computer. I've been coming to this UPS for 2 years now, usually it's a quick scan and go. I understand the business gets busy, but today while I was waiting in line the female staff was running between all 3 different computers as the male stayed at the front computer for a long time with another customer chatting. I'm not sure what service he was doing, it didn't look like much besides conversation- but shame on this business for having one person run 3 computers. I would also like to add I've seen both of these employees before, they're both very nice. But in my experience today, the girl acknowledged me as soon as I walked in the door telling me she'll be right with me, as the boy took his time with the lady he was helping in the front. Not even a hello, goodbye, or telling me to wait. He didn't even turn around once to look at the line, while the nice girl was jumping between every computer. Thank you to the girl who was trying to get everybody out of line efficiently while the male staff was taking his sweet time. read more

I was so happy, when, this place opened! This place makes my Amazon returns, so much easier. Unfortunately, it's not one of those locations where you can return opened items. Also, had my passport photos done here. Very convenient. Don't bother making an appointment. You'll still have to wait In line. Highly recommend this place. Come early in the morning to avoid waiting. read more

Paul gave us excellent service and was a very great help in all aspects of our shipping of a very delicate piece of equipment critical to my job. Thanks for hiring such a great employee. read more

Always quick and easy to get in and out. Parking lot can get full. The store has a few designated spaces just for them. Super helpful. In a strip mall so you can pick up food at the same time. Never crowded. Use this store for Amazon returns. Perfect for me. read more

The UPS Store - Entrance - Shipping Centers Near Me - Granada Hills, California

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An easy drop off experience at this UPS Store. I came to this UPS location since it was on my way back home from work. It's in a small plaza but they have 2 reserved spots for their customers. When I went, there wasn't any other spots available so I parked in the reserved parking spot and went straight inside to drop off my packages. The gentlemen who helped me was very nice and give me my receipt quickly. The store is well organized and looks like they have everything for packaging in stock if you need it last minute. read more

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I went to your store this past Sunday and Jay helped me. He has a great sense of humor and so friendly. I needed a marketing piece for my business and he informed me that Dev could help me and gave me the best times to reach Dev all week. I came back to the store on Monday and Dev was there and he was awesome too. He listened to what I needed and he really delivered. I am really happy. Thanks again for your wonderful customer service. Sherry Diamond read more

Exceptional staff and service!! Always!! Helpful, kind, patient, knowledgeable, and sweet!!! Thank you Xavier and others! Store7248@theupsstore.com read more

This is the WORST UPS Store in the area! They are constantly trying to up-charge you. If you have an Amazon return expect them to try and sell you tape or a new box at a large mark up. There were instances of packages I had dropped off not being sent back to Amazon. When I called this UPS store to inquire they said to just call Amazon and tell them we lost it. So unprofessional and rude. Go to the location on Nordhoff such a nicer store and way more polite. read more

Very good customer service. The owner is very nice and efficient. This is my go to place when I am doing Amazon returns.

The brunette male employee with a beard working on A Monday around 6:40pm was very polite and professional. Customer service 5/5 I like that this store closes two hours later than most UPS stores Hours of operation 5/5 And got a coupon Bonus 5/5 My favorite UPS store by far read more

Sent off a return from this location on 6/25/2021, I had to pay to have the label printed and I also had to purchase a shipping envelope/bag for the return. I use to returns being seamless, however purchasing the items are the least of my concerns. Let me be clear, I'm NOT saying this location or their employees have anything to do with the stolen contents however I've never had this happen before, and because I packed the return in the store (due to needed to purchase the shipping bag) the employees were fully aware of the top of the box on the return reading "DIOR". As of 7/20 I'm being told by Christian Dior that the package they received back contains items not purchased from there, they said it was "paper and something small and fury" NOT THE $700 swimsuit I was returning for my refund. I hadn't even torn the top sticker off of the paper the swimsuit was packaged in. I still have the receipt from the drop off which reads the the weight was 1 pound 4.4 oz, according to the tracking the package received by Christian Dior was only 0.30 lbs.-- someone opened this item took the contents and replaced it with something else. I find this behavior disgusting, and I will be filing a police report as well as reporting this to the postal inspector. When I called the store they refused to help me, and kept referring me to contact who originated the label. This is so disheartening, and scary bc now I have to go through a long drawn out investigation that may not ever produce my refund. Just a heads up to those using this location bc this is the last place I physically seen my package. read more

The UPS Store - Receipt received when package was dropped - Shipping Centers Near Me - Granada Hills, California

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Thank you Erika! I've been coming here for 4 years now and today you helped me when I was in a pickle. I was supposed to take a picture of the label for a PayPal dispute and I realized when I was already home, hours later. I called in and Erika dug through piles of boxes to find mind and personally send me a picture of the label for my claim. I really appreciate your service! Thank you again. read more

Been waiting since 8:00 am for this place to open. Nobody in sight to open the store. I've already watched 2 other customers leave that got tired of waiting. Call the phone number and it's automated saying nobody will be answering your call. I'm going to the FedEx Store. Smh read more

The UPS Store - Customers outside waiting for UPS store to open - Shipping Centers Near Me - Granada Hills, California

I wish i could give this place zero stars. I had an appointment to have a time sensitive document notarized, was given an appt and even emailed a reminder about my appointment the day before but when i arrived i was told the notary wasn't available for a personal matter, understandable, but the notary told their staff not to worry about it cause they had no appointments anyways. I have the confirmation number to prove otherwise. 0/0. If you have notary needs, go elsewhere. Keep in mind i work Monday through Friday 9-5 so i was very happy to find a place willing to take me on the weekend, much to my surprise they forgot about my appointment. Very unprofessional. read more

Amazing service I went tonight around 6pm and was greeted by Candy and Erica they were so sweet and provided the best customer service. I had an error on my package and Erica said that she remembered that a package came in that would be sent back she said to hold off and I came in and she had it for me I am so happy she did not send it back. Please use this store they are the best thank you Erica & Candy!!! read more

I'm not sure why they had a bad attitude right upon walking in. All i did was call to verify that they have a notary, and went in according to the information i was given. This is not a way to provide service. read more

Lots of parking. Come prepared with your box taped otherwise they will charge you $1. Not coming back here!

I'm not sure what the bad reviews are about. Every time I come into the store, it's the same two people working, Ally and George (I have come in before but only these two workers are able to do notaries). George has always stood out. Even with a sea of people going out the door haggling over $1 tape to seal their free Amazon returns and quite frankly harassing the workers over things they can't control such as company policy to charge for tape, George has always been so helpful and kind. Thank you George for your amazing service and for your time with each customer! read more

The UPS Store - They also have an awesome selection of cards :) - Shipping Centers Near Me - Granada Hills, California

Terrible people. I had to send an urgent package with "Next Day Air" with this store but the lady over there forgot to print the label on time and/or called the pick up driver late so my package stayed there for the whole day. long story short I paid $135 to assure and guaranteed that my package will arrive by noon the next day or my money back, but the package was not there until the 6th day after my shipping. The owner promised and guaranteed full refund if the package is not there on time but not that I didn't get my full refund but they sent me back and forth with corporate office and I ended up loosing about $200 just because they screwed up. I am not going back to this store ever. Even the lady is very rude and nasty to few costumers that I personally witnessed. One of the customers didn't close the entrance door and the lady was very rude to her. Another customer accidently put a label trash to a different bin and the lady screamed at her " that is not a trash can" anyways they are not professional nor friendly. long time ago I had to pick up my package from the store at 8 am ( that is the time that they open the store) but the store was closed. I waited there exactly 20 minutes and then I saw the same lady came from the back and opened the door and said " Ooo I am sorry I am late, I am not a morning person" Anyway I would defiantly take my business somewhere else. terrible store, terrible management and customer service. read more

This store is so convenient to do your returns or shipping postal. The employees are very nice and immediately greet you as you walk in, the customer service is great! Dulce was so helpful when processing my return, it was super easy and she was very informative on telling me how my return works. When you do your returns at UPS you get a coupon along with your transaction receipt!! Thank you!! read more

Excellent service on multiple occasions. Quick and easy. Everyone who works here has been great. Highly recommended and I will continue to return read more

Always very helpful and quick with my Amazon returns. Highly recommend if you live in the area.

I just had my second experience with Paul and his customer service is so poor, he truly does not make me want to be a committed customer even though this is the closest location to my house. I came in today hoping he wouldn't be helping me, and if he were, that I'd have a better experience. Unfortunately, he made this experience just as unpleasant as my last. Won't be coming back to this location anymore. read more

Zero stars, actually. The guy who works here is not helpful at all! Horrible customer service and very disrespectful. Don't come here unless you want to be yelled at for asking a simple question about a package. He doesn't care about anything or anyone. read more

Had to come in to renew a passport and the person that helped me, Vicky, was super respectful, patient, and knowledgeable about the whole process and was a joy to work with. Shoutout to the quick and great service! read more

I've been coming here for quite some time now. All of my packages have made it safely anywhere I ship. Lately I've been shipping gifts to family in the east coast and all without an issue. Very helpful staff and attentive to all that walk in the door. Keep up the good work! read more

Worst UPS store in not just US, but the world. Dude working there will get you if you don't ask for prices first. He thinks he's smart, but he's a thief. This location is definitely not a corporate store. It's shady. I ended up paying $38 for what I usually pay $17 for. He overcharged me for the box, charged me for tape used on box, AND service fees to tape the box. I'm not making this up. And of course surprises you with all these numbers after taking two minutes in the back room to tape the heck out of the box (while watching clips loudly on YouTube on his phone btw) so you can't say no. There was tape ALL OVER the box, I couldn't feel the cardboard anymore. Just as unprofessional as it can get. read more