I've only ever had to come to this location to drop off a package as it's my closest UPS store. But even in the handful of short stops, I've always had a great experience. Even when busy, the employee(s) on duty will stop to greet me and when they see me with a package, they say that if it's good go to, they can scan it in for me. I love that even if they're working on something, they take a break to help me out. It speeds things along. And since I am the type of person who wants visual confirmation that things were properly handed off, I appreciate that they always stop to scan things & hand me a tracking number receipt right away. Like I said, I've never had to be in here for longer than a couple of minutes, but even in those short timespans, I am able to walk away feeling like I got great customer service and that my package is in good hands. read more

Place is very professional and the hours are great. Never a long wait. I would Highly recommend this place read more

I stopped by to return multiple packages and Phil was so helpful! He helped me figure out all the QR codes and packaging, great service and clean establishment. Such quick service thank you! read more

The UPS Store - Printing Services Near Me - Northridge, California

Great service! Had two large framed family pictures sent without issue or breaks. Definitely will continue to support this team/store. read more

I stopped by this UPS store to drop off a package that contain a cell phone to return back to T-Mobile. The shipping label was done for me so all I had to do was tape it to the box. I found parking easily at the plaza this store is in. When I walked inside, there was only 1 guest in front of dropping off her package. I looked around the store and there are printers here and lockers as well. My interaction with the employee was simple and quick. They scanned the barcode of the package and handed me my receipt. read more

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I needed a live scan for my IHSS application. The DPSS recommends UPS Stores. This came up on my searches. Upon arrival, there was a line already to the door. I came in when 2 customers came out. The line went away fast. And It was my turn in no time. Shout out to Moe who helped me out. He was patient and calm when my fingers were not giving a good one. I was getting jittery but he console me by saying 'relax your fingers and let me do the job'. And before I knew it, I am done. Live scan for IHSS costs $52. Located in a plaza where Albertsons and CVS are. read more

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This place is the best. I feel lucky to live so close by. I use them for all my shipping and Amazon returns.

I had a really good experience when I went this afternoon to return a package I was out of there in two minutes clerks are really nice and helpful ! They scanned my label placed on the box taped the box! And done! Thanks guys read more

UPS Store 9018 Balboa Blvd. Northridge CA 91325 Good customer service from AJ. He was friendly, and happy in answering my questions, ensured that my package was properly packed and labeled. I'll definitely be returning for all my packing and shipping needs! Thumbs up to AJ and amazing team at the UPS Store! Thank you. read more

My wife & I went here last Thursday with a large package of documents for a real estate transaction. Although there was a list of pages requiring a notary. The Owner, Moe, did not take the time to determine which pages needed our signature nor the Notary stamp. We left to find another notary. Totally unsatisfactory! I have used this location for mailbox services for over 10 years. I have never felt like a "valued" customer. read more

This is my favorite UPS store. The staff here is always ready to help. If I ever encounter a line the staff is working expeditiously and it makes waiting not so bad. This location stays open until the last minute before closing time, and greet you with a smile as if you were the first customer of the day. read more

Please Is great and fast service . They have plenty of parking and their prices are pretty good to

I've never really used a UPS store prior to this visit, but I was glad that I made this trip. I needed to have a document notarized, an Amazon item returned, and something shipped. The customer service employee, I believe his name was Phillip, was amazing! The notarization was easy and straight forward. The Amazon was just a scan of the return label and handing over the item, nothing else to it! Great! The small package I had to ship out, I didn't have to do anything. He took it wrapped it, etc., and done! This is definitely a must use place! read more

The UPS Store - Printing Services Near Me - Northridge, California

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Wow... the older guy who I assume is the owner/manager in this location is very rude. I brought 3 items that Amazon said the UPS store will package and ship for free, and he had an issue with it. One of the items was a full body pillow that he didn't want to take. He said I need to put it in a bag of some sort to make it smaller. I'm sorry but is this not the UPS store that HAS bags and boxes? According to Amazon, they said for me to simply bring the product to the UPS store and they will handle the rest, which is what I did. He proceeds to cop an attitude while taking the item, and then starts to scan the other 2 small items and aggressively slaps the tracking info on them right in front of me as some sort of intimidation tactic. Great customer service dude! read more

I came here to get my passport photo taken. I did not have an appointment, and the entire process took only 10 minutes. It was so easy and painless. Highly recommend this place. Passport photo comes in set of 2 for 14$. read more

I came in for Live Scan fingerprinting and to print two documents. I was the first Live Scan customer they ever had, and there were a couple problems, but other mobile live scan services were trying to charge me nearly $250 and UPS only charged $89 for it, so I am not unhappy. The "problems" were simply that they had to rescan a couple of my fingers multiple times because the computer didn't like the scan. Maybe like 30 tries. It was actually comical, but I was not in a rush and I was grateful to have had the service done for far less than $250. read more

I order a LOT of things online, which means I also have a fair amount of returns. All of the young guys working here are always so nice, helpful, and never seem irritated, even when there's a long holiday line. read more

Easy to get passport photos here without appointment needed. They give you two good quality photos for $12.99 plus tax. In and out in 10-15 minutes if there is no line ahead of you. read more

Went in for Live Scan and dealt with a little jerk called "dillon", who was incredibly rude, unprofessional and raised his voice at me in the middle of the store. dillon clearly had issues and kept speaking over me and cutting me off when I was trying to explain what I needed. I also relayed information I was told by another coworker previously and he argued with me that wasn't true and accused me of lying! I was shocked at my treatment as I was about to spend some money there on a number of services. I used to go there all the time for my needs. I will go somewhere that respects their patrons and with employees who are professional. I don't need to deal with that level of disrespect. read more

This location has the nicest workers ever. They helped me ship out a package and took the perfect passport photos for me! The older gentleman has been here for over 15 years, and the newer employees have great service! read more

This is by far the best, cleanest and most professional UPS store that I've ever been to. Staff is very helpful and the owner is a great leader read more

This has to be the most pathetic representation of a UPS store. Moe charges $1.12 to print you a UPS label from their computer, Ive attached a receipt. Honestly a total joke - if I wasn't there already as "amazon" says UPS will print your label for free in store. Then I go to hand him my card and says he charges 75 cents for transactions under $5 I hope charging me to print a UPS was worth it because you just lost a customer over a DOLLAR. Thanks Moe! read more

The UPS Store - Printing Services Near Me - Northridge, California

Horrible customer service! Trying to charge me a reprint fee because his machine scanner wasn't working and was too lazy to input manually.

This store is absolutely the worst. They lost the package I sent to my daughter in Illinois was never updated. When I called I got the run around then was asked to send an email of the items I sent it and was told I would only receive $168 dollars and change. When I had over $500 dollars worth of clothes, shoes, medication for her. I have called and emailed and I have yet to have a representative call me and fix the refund. This was the 1st time going to UPS I would always go to Fedex and this is the reason why. I had to go and purchase these items again paying double because of their mistake. I don't understand how a big box gets lost?! So extremely upsetting. read more

Better to have this ups store, then not. However, far from effective/efficient with its management practices. Moe may be the owner, then no chance for improvement. Maddening in how slow, sleepy process can be. There are 3 counter workers. When a pkg cannot be found 2 of the three customer service reps disappear to look for the box, meaning throughput capacity cut by 67% in search of one pkg even though long line of waiting customers. How many ups store workers required to install a lightbulb? I guess two of the three. Que sera. It is what it is. Far from perfect but good enough. Will avoid when possible, use when not. A necessary evil. read more

Dropped a bunch of boxes off for paper shredding. The staff was helpful and friendly.

This is a very convenient location and the staff is really nice. However, you ALWAYS need to check your receipt when you leave. On more than one occasion, I had to request they re-weigh my package for accuracy. When a package weighs more than you state when you purchase a label online, you get billed. I am not saying his scales are funny, I am just saying you should always verify the weight listed on your receipt. Unless you like surprise UPS bills. read more

Very very good customer service and very helpful. I really appreciate the help that I received at the store would definitely recommend.

ABSOLUTELY AVOID THIS PLACE. Manager Mo decided to act like an asshole. Just a straight up jerk, we had to come back a second time and it was even worse. Please do yourself a favor and go elsewhere. read more

The absolute worst UPS store that I've ever been to. They only have two people working at a molasses slow pace...the line is all the way out of the door. Babies and kids crying at the top of their lungs...I'd leave but I've been second in line for the past 30 min. Smh read more

Super bad service i sent shoes out to someone and i was charged 50 bucks to ship out and when i tried to cancel owner said he couldn't anymore and would not hold them to be able to void i am going to call the company to see what is up with this read more

The Manager at this store is still requiring you to wear face masks. Wouldn't touch my packages, I had to put the packages on the scale one by one because I wasn't wearing a mask and had a bad attitude. When asked if he knew about the mask mandates being no longer, replied with I don't care it's my store. This store enforces their own mask mandate. I will be reporting this to the main UPS branch along with his horrible customer service. These kind of people shouldn't be helping the public. read more

I am only writing this review to balance those that are one star, and ridiculous. Nearly all of the bad reviewers complain that the store didn't bend over backward for them. People complaining about a $1 ($1!!) fee to use a computer AND printer? A fee for packing? Returning a package that they had no knowledge of? Yeeesh! I drop off packages at least once a week. There is rarely much of a wait. They are courteous, efficient, and knowledgeable. And so am I. I come prepared and don't expect to use their computers or have them perform any services for free. It's a small business, folks. They do their best. read more

Great service, nice people. Fast & easy!! They helped me with printing my email and sent it away.

Went in to get a notarized letter and was helped by "moe" and I should start by saying if you really hate your job to the point where you're completely rude to the customers it's time to quit. This guy kept walking away during my questions. Couldn't ask anything because all I would get is "I don't know you put whatever you want!" Aren't they suppose to know what their job is?! Not only was he completely rude to me but to his own coworkers! They asked a simple question and he yelled "I don't know! I've been sitting stuck in this stupid chair all day!" Probably THE WORST service I've received at UPS. read more

Excellent service , if you have AAA gets you a discount. It was helpful they were open Sunday.

Very efficient. Really love having this place nearby. The staff was very helpful the few times I asked for help.

I've been coming to this UPS Store for the past few years. I've never had any issues, the people working here are friendly and the prices are okay. I usually drop off packages and when I do they arrive on time. They ask if I want a receipt or not and usually I don't because they are reliable and send my packages to the right place. They also sell variety of cards, personalized keys, mailboxes for rent, mailing supplies ie bubble wrap, boxes, tape, etc and other keepsakes. All in all no complaints its located next to the Jamba Juice in the Albertsons parking lot. Parking is usually easy to find but sometimes it can get busy depending on the time of day. All in all good place no complaints. read more

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Unacceptable service on behalf of Alex. Who in the world hires employees to scream at customers? I'm here thinking to myself , "is she really screaming at me" ? I act kind of course, because I am always in a good mood unlike your UPS store Northridge employees. Who in the world insults customers while we are still inside your store in Spanish? Really ? Insulting me in Spanish with the UPS driver ? Pues que crees Alex ? Hablo Español también! Smh- Please be more professional. If management doesn't consider her attitude unprofessional at all then let me tell you that you are completely wrong. Management may think of her attitude as not violent at all, but as a business owner myself I find her actions towards customers unacceptable, and unapologetic and unprofessional. Please improve. read more

Really good customer service here I was amazed at how they took initiative of getting the super long line in and out the door in no time so yeah I have to give them 5 stars!! read more