This team is amazing. They go above and beyond for their customers. They take the time to get know personally. I have a mail box with them for over a year. All I have to do is walk and they are already getting my packages. Gabby runs a great store. I will only use this store. read more

I came to get a notary done. I asked him numerous times if it's gonna take a long time I won't wait he says give me 3 minutes. I'll be done. He made me wait. 15 minutes before he finished then decided to take a phone call like an idiot. And just disappeared on me. Gaby your a moron read more

You guys charge for a simple tape job. Wow unbelievable I needed approximate 32" of tape in a linear position that your team member charged as a line item cartonizing fee. I have my box it just needed tape. "Oh, sure you can take it home and bring it back," is what employee number 262742 employee had no name. Rude and unwilling to take care of customer. Most customers that walk out will never come back. Do your employees know that principle. Ridiculous read more

Initially everything was ok, but I was kind of annoyed about the fact that I am sending a document via UPS out of a UPS Store, that I was told to just grab a regular Manila envelope off their shelf? Hmmm?? Where's the Hard Cardboard UPS envelope that is always provided with my UPS service? Ok, well maybe they ran out of them? Then after he charges me for the shipping, oh yeah you have to pay 2.00 for the envelope? Wha? Ok, yes it's only $2.00 but maybe I should have been informed of this cost prior? Or Maybe have the UPS envelopes available to the customer that have always been provided? Is this a New Thing? does UPS not provide those anymore and I'm out of the loop??? I have never been charged for an Envelope while using a shipping service before? Hopefully my document will arrive safely with NO surprises. Should have gone to FedEx... read more

Chris and Dustin were swift to resolve my issue with UPS and ship my product ASAP. Thank you for your help guys

I stopped by this UPS store to return an Amazon package. I been to this plaza so many time but never to this UPS store so today was the day. I came in the morning so there was tons of parking to choose from. I parked choser to where Target is because I was going to go to Chase bank afterwards. When I walked inside the UPS store, there were a couple of fans on. It seem humid or more warmer than usual so I think that's why. The man working the counter was polite with me. I just showed him the QR code of the return and he took my item. He give me the receipt and wish me a good day which I did the same in return. read more

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First, UPS delivers to this place instead of the address I gave them, then because my DL was lost which was another problem I had to handle I thought luckily I downloaded and received my CA DMV wallet app and can buy alcohol, tabacco, but not pick up my package with the official app. The guy tells me theres no such thing without investigating. Instead though I get to listen his lecture. So I told him to keep the package. In hindsight he wasn't much to blame but to take your job that seriously is a bit frustrating. read more

Always great service, pretty quick and very seamless. They always take care of me and get me in and out real quick

Shoutout to the employee Chris R., helped me ship 30 packages that took 3 hours and was so patient and accommodating throughout the whole process. I wish him well and hopefully the franchise treats him well. read more

I had an amazing experience when I needed to ship my candles via UPS ground. Chris was so helpful and kind to me! Thank you Chris! I usually bring all my Amazon returns here. It's so fast. Easy peasy. I always just bring the same packaging my item came in and I've never had an issue. :) maybe have come here 15 times the last year. read more

If you're someone who's busy and on the run, be sure to not use this location. They have employ incompetent and not trained. Recommend using the Granada Hills UPS store. read more

I went to this location to return an amazon product. The product was a bit bigger than the box it came in because it was not possible to undo it. The employee went ahead an told me they could sell me a box for $12 to return it! I kindly ask if I could just grab a box from the GIANT BIN WITH EMPTY AMAZON BOXES that they had (anyone could see it) and will throw away at the end of the day. They said no because they are supposed to sell me their boxes. How messed up is that? So lame. What a shame. Horrible policy, and customer care from your end. You'd rather throw the reusable boxes away than helping other customer. Over $12? I'd rather lose the $20 for not returning my product. Also, I will ask amazon if UPS stores can sell their products and services to return amazon products. Friendly tip: it's easier to return at Khol's. They will bag or box the product for you at no extra cost, and most likely you'll get a discount to purchase something in store. read more

Overall this UPS is great. But I mainly loved going because of Miranda. I just found out she is no longer there. I am sad about that. She was so nice, and professional and knew her job well. She will be greatly missed. read more

I had an extremely pleasant experience with this particular UPS store. They packaged my antique glass pieces and some non fragile items with care. The total cost for packaging and shipping from California to Pennsylvania was very reasonable. I would gladly use this UPS store again to ship future purchases! read more

It is with much discernment I write this negative review. I attempted to work with the owner to retrieve my ring since June 2023. I write this to save people the headache of dealing with this store. PLEASE GO TO ANOTHER LOCATION! My name is Lucy Carrillo I am an LAUSD Coordinator and have worked in the community of the city of San Fernando for over 25 years, and if I am taking the time to write this review and pursue other avenues to retrieve my ring it is as a result of the way the owner GABBY treated me during this incident and to ensure that this doesn't happen to another. An employee from this office negligently mixed up the address numbers and sent my ring to the wrong location back in June. I didn't realize until a month later when I called EFFY the ring company. It was EFFY who looked up my tracking number and made the discovery. Upon contacting the store I was told that I had sign and approved it so they basically washed their hands from their mistake. However, let me explain what happened the day I came in to the store. The woman that helped me, neglected of explain or offer any insurance or protection guards when she saw the ring ( First time sending anything via UPS on my own accord usually returns with return labels). She neglected to to advise me check that all information she had entered and that she had copied from a Customer Repair Form I handed to her was correct. She quickly dismissed me told me to sign and I didn't even see if the ring had been packaged. I as trusting consumer trusted I was in good hands and all was well and my ring was on it way to get repaired. It has been a nightmare to say the least, I have contacted Gaby the store owner and have either received the runaround or spoken to him and with his condescending demeaner where he explained how it was basically my FAULT for signing off. Not only did his employee proceeded unprofessionally, but how they conducted themselves is appalling and shameful. He basically did not take any responsibility for the loss of my ring of felt that his store should repair the damage. I have been back and forth since June and finally today he advised that I should receive a check for 129 and he would pay me for $100. I firmly felt this was unacceptable, and today I write this review and on Monday I will file a law suit, contact the BBB and escalate this to their corporate office. I'm positive that they would frown on the way this UPS store is representing their name in the way they're conducting business. read more

Location A+ clean and organized A+ Customer Service is horrible very rude not helpful and inpatient minus the deals Company mentioned ups scams the barcode and send it off easy FYI there is a charge to print a return label and another if not using cash UPS store at another location scanned the email sent to me - done Simple took 2 seconds read more

Have a mailbox there. OK in person but remote services, namely mail forwarding, are terrible. Have to call multiple times to get mail sent gives me no faith that things are being taken care of. I'm told, "ok, it's all set", but then nothing comes or I wait on hold forever and get irritated and hang up to try another day. Was super impressed when I lived locally but since I moved, have been much less so. The person who answers when I call to get the mail forwarded never has a clue and I end up waiting for someone to help, or being told to call back another day. This isn't a difficult task. Will not continue my mailbox when the term expires (they won't cancel it early even though they are the problem). Complete waste of money and time. read more

This is a small new ups store in mission hills. They are very friendly, helpful and l very clean place read more

The UPS Store - Shipping Centers Near Me - Mission Hills, California

The Asian lady that works there is so rude and has this biggest attitude. She acts like she hates her job and hates her life. I went in for a letter and she asked for my ID and took down the address on that and then tried looking for the letter, she came back 2 minutes later stating she couldn't find it. I told her it went to a different address not the one on my ID. She then says "why didn't you say that in the first place. You literally wasted my time. What's the address". I gave her the other address and she found the letter. She kept rolling her eyes at me and sulking while I had to sign off on the received paper. Idk what her problem is but I wasn't going to match her low vibes and cause a scene. She literally was being a Karen for no reason. read more

Went there to ship a couple of items. Deny was sooo helpful from picking out shipping boxes to the best way to ship !! Very helpful. Miranda was another associate that was extremely helpful. Such great customer care from both. Super happy great location !!! read more

I've used this location several times for shipping, notary services & copies. They are always very helpful & prompt. Professional & knowledgeable. I'm so happy to have this business in my neighborhood. read more

"Sometimes what you expect from a friend, you get from a stranger." Thank you Gaby for being a genuinely great person. I could have gone to a couple UPS Stores closer to where I live but I chose to return here for the exceptional human experience. Thank you sir. read more

the employees here need serious customer service training. i thought it was common sense to greet customers and say hi but ig common sense aint so common here. yall need to do better read more

This is my go to UPS for any package I have to send. I was in an emergency situation to get a passport picture for my daughter. I called the store to ask if I need appointment or if I could just walk in, the employee advised me that we just walk in. My daughter is a special child, non-verbal however, good at following instructions. He told me that my daughter is not allowed to smile in the photo and not supposed to show her teeth. He took a few shots and gave a recommendation on which 1 we should use. He was pleasant and I asked him if he's sure that the photo is acceptable because she was leaning her head a little bit and he said yes. The next day in our appointment.. I was told the photo is not acceptable! We had to take another one! This is place is clean, staff are wonderful. Lesson learned... when in doubt, don't risk it. read more

Always a speedy and professional service from this UPS site. I totally recommend this location

I had a large bulky item I needed to ship. It was prelabeled and in the back of my car, but I was also 8 months pregnant and had a baby in the car with me. I called ahead and explained what my situation was. The awesome employee came out to the curb when I pulled up and got the oversized box from me so I didn't have to juggle anything trying to get that box into the store myself. I wish I knew his name, but he was really a lifesaver. I would come back for shipping needs anytime read more

They are extremely friendly and very attentive. It's clear that they pay close attention to every detail and take great pride in their work. I will only come here for my shipping needs. read more

Highly recommend this UPS Store. Great, friendly and quick service. Clean and fresh inside. Lots of parking outside. Was in and out in less than 5 minutes. read more

So excited the store just opened! Fabulous service. :-) Would highly recommend doing business here. The customer service is outstanding!

I don't recommend this store I brought my package in a older lady says "I'm gonna charge you for taping the box " no hello nothing this is how the package arrived. then I show her the return label I was given by amazon she said "that's not a shipping label" it's what I was given I said ok never mind I will go somewhere else I gave it one star because I couldn't proceed without a star read more

This store has met every one of my needs this past year. From notary, to digital scanning of paperwork, to shipping. This is the only UPS store I use in the San Fernando Valley. Everyone here works very hard to make sure your business is taken care of. read more

If I can give this ups store a no stars I would but that isn't the case. The manager is so rude and has no customer service what so ever.

Horrible service! The owners clearly don't know what they're doing. I will never be returning to this store and I advice others to do the same! read more

I have dropped off and purchased labels at this location several times. Every time, the staff was helpful, constantly nice, and goes above and beyond other UPS stores I have been to. read more

These guys know what they're doing and even when there's a line, it's usually all Amazon returns and it moves fast. I really appreciate the people who work here and their efficiency. read more

Gaby and his staff are great! I'm a business owner and my experiences with this store has been A-W-E-S-O-M-E!!! They know what they're doing, they take care of business and their customers. I wish all my business contacts were as fast, friendly and knowledgeable as them. I'm in and out. UPS Store in Mission Hills keep up the great work you do! I've told all my friends, business relations, and family about you and Thank you! (word of mouth goes a long ways. you deserve this honor!) read more

I had such a wonderful experience with this store today. The representative that helped me, (I believe his name was Gaby) was incredibly helpful. I was sending a heavy package that needed some adjustments on the packaging, and he was kind enough to assist me with it. He made sure it would be deliverable and was super nice during the entire process. I highly recommend this location. read more