I had an excellent experience at The UPS Store in San Fernando, and I especially want to recognize Arsen for his kindness and outstanding customer service. I was returning some large, heavy packages, and Arsen noticed me walking toward the store. Without me even having to ask, he came outside to my car and immediately offered to help. He could see that carrying the packages might be difficult for me, and he genuinely would not let me struggle with them. That small act of kindness meant a lot to me. He was respectful, attentive, and went above and beyond what I would normally expect. Arsen is a great example of what excellent customer service looks like--helpful, observant, and genuinely considerate of the customer. Please recognize him for the way he treats people. Experiences like this are why customers remember and return to a business. Thank you, Arsen. I really appreciated your help today. read more

I have been using this ups location for a long time and today i find out mailbox prices and got an amazing deal. I got a mailbox at a much better price than other places were offering in the area. I'm glad I checked this UPS. They had amazing customer service. Definitely recommend it Thanks again to management and team to talking a time explain everything to me read more

I called the store to ask a simple question and the guy who answered was very rude to me over the phone. And I still received no answer to my question. I don't know if all UPS stores are this way, but the guy who I spoke to was at 6:40 and I am surprised at how rude he was. I cannot work hard over 50 hours a week and have someone berate me over the phone. Nope, not happening. I believe The UPS store can do better. (Atl least I hope so) read more

Have come in to this store several times . Arsen and staff always provide top tier customer service. Store is always clean and smells nice . Never have I had to wait more the 2-3 minutes to be assisted . Highly recommended read more

Came to drop off some Amazon returns because I was in the area. I easily found street parking and went inside. The layout is perfect you enter and can quickly be in line. They have a nice supply wall for sale and they have allot of mailboxes too. While I was in line the employee alerted us that the machine in the back can be used for Amazon returns so I went to stand in line for that machine. I wish they had more than one because the man in front of me took a long time and when i looked back at the regular line they had already helped 3 people who were behind me. Anyway after that man finally finished and it was my turn it was simple, scan the bar code from Amazon and then put your item in a plastic bag and seal it with the return slip. The pile of returns isn't secure though so I did worry what happens if someone steals them? I guess at least I have my return slip proof that I dropped it off. Overall an easy experience but they should consider having more than just one return machine. read more

The UPS Store - Supplies - Shipping Centers Near Me - San Fernando, California

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I went to The UPS Store to return a package. I left it untaped because they sometimes have packages opened, untaped, or tape them themselves, so I was unsure how this particular return would be handled. I was told I needed to tape it myself. I asked if I could borrow some tape, but was told no. On a previous visit, I had seen them allow another customer to use their tape. When I asked a question, the employee paused and seemed to ignore me, which I didn't appreciate. The inconsistent treatment and lack of customer service were disappointing. read more

Only time this place runs smoothly is when the Boss is in. As far as his young employees, poor customer service. When in 3times in the span of 24hrs to pickup the package and was told inconsistency each time. First that we needed physical ID (I've picked up mail/packeves w/o physical ID from here before), second that the package was returned (contacted USPS, denied receiving the return), lastly go back to UPS in person the next day and the package is confirmed to be on-site but cannot be released due to not having a mailbox registered. Poor communication from the on-site employees on 7/25 & 7/26, to be specific Alex. Package was not provided to us. Appreciate the owner and conveniance of this location but the young employees need to do better in communicating. read more

Arsen is the GOAT every time I come in he takes care of all our shipping needs and is extremely helpful. As busy as a store gets, he always keeps it running very smoothly read more

Quick and easy place to return your amazon packages. Employees are fairly nice. I've never had an issue with this place of business. Thank you. read more

Beware!!! The older man with short hair and greenish light brown hair is a Firecracker with his attitude!!! My husband told me about his experience with him , months ago. I have never had trouble. Then I saw and heard it for myself recently. Oh my Goodness! I wanted to say something but didn't want to ruin my day. The way he spoke to an older Asian man then a young girl was Not necessary at all . read more

I went to UPS store to return an item had my box. To return the item they charge me for the tape to tape the box up, talking about cheapskates pennypinching. I had gone to FedEx and didn't charge me for taping up a box. read more

This location is horrible. I truly only go here because its close to home, today I went in for both a return & a pick up. The uneducated kid Alex who assisted me first almost hit me in the face with the tape, second he was on the phone the whole time while "helping" me. I said I was also there for a pick up & he whispered " i need your id" so i asked if a photo was okay, he continued to talk on the phone. Then few moments after, he raises his tone & states he needs a physical id, with the most disgusting attitude might I add. I will no longer be coming to this location because every single time i do its an issue. If its not with the staff its with the rude manager/owner, who doesn't give an ounce about the customers read more

always greeted with a smile, no matter how busy they get. I just hate it when I can't use them on my returns lol

Dont choose this store there is so many negative reviews about the same manager cant be a coincidence !!!! Probably the worst customer service you could have. The manager is a very unhelpful and is a powertripper had to consistently say don't raise your voice at me.Very poor communication skills Ups should highly reconsider this guy's position read more

Would leave 0 starts if I could. Owner is rude af. Came in to do multiple returns. Email clearly states no box necessary and he insist on him "not caring what the email said and that we needed a box because it was from macys" email clearly stated no box needed just location to drop off. But its the way he address u and doesnt even bother or care to look at what ur showing him that makes the whole thing just unacceptable. Well he was met with the same damn energy he gave and insisted we were all adults. Well sir. Learn how to treat customers because with them u wouldn't have a business to run. After reading multiple reviews with the same issues, clearly ur the problem. read more

Avoid this location! Arsen who works here will make you purchase all new packaging claiming that he cannot accept what you have it in. I name him specifically because I've been to this location before and had no problem. If you just need tape he will tell you to go home and tape it. He's super rude and treats you like something is wrong with you. I will never come back again! He literally ruined my day. read more

Every time I spoke with someone from this UPS store the service was terrible. No ones been trained in proper customer service standards because the Slum Lord Franchise Owner Arsen. He's an awful representative for UPS. He has an issues controlling his anger, intimidates his employees, and looks for any reason to deny services but then points blame. I don't write much reviews but this miscreant earned it. read more

The UPS Store - A man and a car - Shipping Centers Near Me - San Fernando, California

I've been to this store at least once a month for the past year and for some rather large and intricate items. I have always had a great experience. They actually take care of my items as I would and help immensely with random things outside the interactions at hand. I can't recommend these folks enough and thank you guys for all you do!!! My observations are as follows: Value - none higher, want it done right with the correct hands GO HERE Service - incredible. Every time no matter what, busy / rushing around / empty they are always giving the same smile and wonderful easy way Quality - I deal with collectibles and they are very condition sensitive. Not a single one in the 10s of 1000s they have handled with me has proven mismanaged. Thank you guys again and see you soon! read more

I've seen so many negative comments about customer service and was skeptical about walking into this store. I needed to return a Amazon package (a quick in and out) and I was greeted by Javier who was nice and polite and handled my order and questions very fast. read more

The owner has always been very helpful and efficient. I'm always on the go so I like how fast the service is. They have been changing staff so sometimes service isn't over the top friendly but I don't care for that just do the job efficiently and effectively and we good. Price value is good and requested services like returns and even printing labels is great. read more

Comepletely unprofessional and don't think we should be supporting businesses that don't respect us or see the value in their customers. Forget about the employees, it was the owner Arsen who took my package, was very dismissive and snarky and when I replied with the same snark he completely lost it and started berating me in front of the other customers saying things like "you can't read", I stopped replying and was waiting to pay and he kept going "if you don't like the policy you can leave" at this point I asked him why I had to keep hearing him if I was done with the conversation he told me that because he was the owner he could act however he liked. I left the store and thought I had left my keys and when I came back in he was still talking about me with the customers, I asked him if he was still talking about me and he said he was because it wasn't his fault that I can't read. read more

This store has the worst customer service by owner. My husband and I went to this UPS store to get something notarized. Arsen, the owner, notarized this for us. We drove to the Secretary of State in downtown LA where we were submitting our paperwork. When we were submitting they did not accept our notarized document because Arsen's handwriting was illegible. We had to pay for another notarized document since we couldn't drive back to the valley. We called Arsen to let him know and he offered us a credit in his store. I came back to the store to claim the credit while purchasing something else and he told me he needed to see the document he notarized to give us the credit because he did not remember ever telling us that. Today I went back and brought all the documents with me and tried to get our credit once again. Before he spoke with me he was yelling at another customer so by the time I started speaking with him he was already really upset. I explained my situation and asked for our credit. He began yelling at me and asking me to stop talking. At this point there was a huge line and all the people in line could hear what Arsen was yelling at me. He kept telling me "this is my store". I advised him he should stop notarizing documents by handwriting and start typing on the computer because his handwriting is not good. He refused to give me the credit. I asked him to please not yell at me because the conversation should be between us two only and that not everyone at the store needed to hear my business and he started yelling even more. He continued to not allow me to speak. At this point I just left because he said he would not be giving us a credit and that this was his store. Please save yourself some money and do not get any documents notarized here. They will not accept Arsen's hand writing because it is illegible. He is also very rude to his employees, he yells at them and treats them like they are dumb or slow. It's very sad to see someone like Arsen in a position of power where he owns this store and manages people but is mistreating his employees and his customers. I really hope UPS corporate looks into this because we do not need someone like this in our community. Mistreating the Latino community and repeatedly stating that this is his store and he is the owner. read more

Came to this ups store last week and my experience was good. Today I walked in and asked if I could get one strip of tape for my box. The owner went off on me about how he's the owner and he doesn't get paid by Amazon or anywhere else to use his tape! Be prepared to pay $2 for a strip of tape or buy a whole packaging tape! Ridiculous! It's about customer service and nowhere else have I ever been asked to pay to tape something which the service has already been paid for. Never going back. Don't recommend it either. read more

I went here to do a return for Fabletics and had a good experience. It's a nice and clean store. I loved that it's close me. Parking is ok. There's not much in front or behind but if you walk across the street from first st there's a free public parking lot. It was a smooth service and the customer service rep was nice. I would 10/10 come here again. read more

Idk about the negative reviews because I've ALWAYS had positive experiences and received friendly service here. The owner is ALWAYS nice to me-same with my daughter when she's came. I've seen awful customers who I wish would get kicked out but instead the owner try's to still help them-even with a bad attitude. I am SO happy we have such a close UPS store in San Fernando because it's much needed for all of our Amazon returns and other shipping needs. If you're having a bad day-please don't ruin everyone else's... don't return until you turn that frownupside down! read more

Arsan owner ? Manager? Who knows, who cares.. absolutely the rudest person I've ever come in contact with my entire life. There's no taking to him without him interrupting you & making you feel belittled & downright stupid. It would be an absolute nightmare to work for someone like this man, he was conducting a job interview at the time I arrived & I overheard the entire interaction which in itself is completely unprofessional.. he was rude, condescending and outright mean to the poor young college kid just looking for employment. His employee looked absolutely petrified to have to interrupt him for one second to ask a question. Worst experience ever, people on here who experienced the same attitude are NOT OVERREACTING! read more

I'm here to update my previous negative review. Despite what's happened in the past the service here has gotten so much better. Personally the owner is sweet and has great customer service and he's hired new staff that are nice and attentive. read more

I walked into this store through the back door by Accident. As soon as I realized, I had walked into the back door. I said. Oh crap I came in the back door didn't I to the employee standing there. And she in her grand display of an attitude obviously not happy there responds with '" next time go around and There's a sign on the door" and I responded by saying, obviously I missed it. She response with an eloquent mmm hmm... it's obvious that this young uneducated twit has no manners and lacks customer service skills. UPS needs to train these reps better. Newsflash..... you are in a customer service industry. If you don't like dealing with people, get a different job. It's also apparent from the yelp reviews that this store has many customer service complaints. Perhaps Amazon should re evaluate using this store. I was in the customer service industry for 30 years, this would never have been acceptable behavior. read more

Arson and his team Anahit, Javier and Angel were amazing! Most friendly team I've dealt with in many different locations I've gone to. Arson is really running this location so smoothly, with a great atmosphere and so much respect and patience for the customers. They make doing things we dread, (returns) son much more enjoyable. Keep up the great work team! read more

The owner of the store is a complete as*****. You never see this same two employees when you go in there his turnover rate is so high. Even the drivers say the store's owner is a complete idiot. The only thing good about this location is that you can show up late 6:00 6:30 and the UPS truck will be out back and a good thing is you can give your packages direct to the UPS truck driver and bypass the store all together which is my strategy from now on. read more

I have now been to this UPS store several times. Every time I have gone there, the owner (the man with the pretty blue eyes) has been so helpful and courteous. I am always astounded how he tries so hard to do his job well. Today he was very busy and apologized to the young lady working there as she was missing some time from her lunch. He thoroughly explained to me about the item I was returning to AT&T. I cannot compliment this store enough. I simply do not understand the bad reviews. read more

Elsa is the BEST!!!! I had the wrong packaging and she helped me out. I ended up cutting myself to take off the initial label I had on the other box and she was very responsive and attentive to my "bloody" needs. Ready with the bandages and all. As someone who works in the medical field, she did amazing. Anyways, she had everything in order for me to deliver after the dilemma. This is my go to spot where I live and with Elsa being there, it will always be!!! read more

One stop shop! Best in San Fernando. Great printing job, very inexpensive and great customer service. Arsen is very helpful and funny. He helped us with fixing up the menu. read more

The UPS Store - Menu - Shipping Centers Near Me - San Fernando, California

Nice location and easy dropoff. There's a loading zone infront of the store and convenient if the spot is available.

Always have great service and get the job done quick. Always very kind and understanding of needs. Very patient.This will continue to be my go to UPS store! read more

This is the worst UPS store I've ever been to in the valley. God forbid you have a question about returning an item because they are rude and offer no help. The owner Arsen is rude and disrespectful, telling me I don't know how to read. Who does that? This place is unprofessional, go else where and save yourself a headache. Stay away from this place. read more

As a business owner, I've sent many packages over time, and I've found that this location tends to be on the pricier side. After comparing prices, I found that FedEx offered the same service for about half the price. I just wanted to share this feedback in case it helps in reviewing your pricing or offering more competitive options in the future. read more

Store manager here is so rude and loud so everyone can hear how he yells at you. He really believes he can yell at you and you have to put up with him as if there's no other UPS stores around. He yells out your business for everyone to hear and acts so unprofessional. No one should be coming here for any Notary service or any other service. He's so rude. read more

Bummed because the main UPS terminal (at the end of Arroyo St.) shut down, I had to now visit this UPS store in Sylmar to handle my parcel shipping needs. Quite friendly at first, and THEY recommended bringing in my multiple packages through the back door entrance. Parking is usually horrible and quite treacherous to access when jamming down Maclay Ave. when you (rarely) see an open spot to park anywhere near this UPS store. Very inconvenient if you have multiple packages to bring in. So, I entered through the back door (didn't notice any sign prohibiting me to do so) and immediately got some lip from some employee and the alleged franchise owner, stating that he'll "let it go this time". When I reminded him that it was him suggesting I use the back entrance he had a convenient memory lapse and denied he ever said this, all with an unnecessarily cocky attitude. Really made a simple run-of-the-mill experience something unpleasant and enough for me to take my business elsewhere (highly recommend others do the same). Don't know where this guy got his chops when it comes to running a business, but he better read up on what "customer service" is, why it matters and why it's important. It's customers like me that keep this business going. This blame likewise goes for his sorry employees. Find another UPS franchise that truly understands the meaning of customer service. read more

Quick, easy Amazon return. No line, Thankfully found street parking up front. Smooth transaction.