Often, you only read bad reviews about delivery companies however I was pretty impressed by what the staff at this location did for me. I had purchased an item on EBay to use in a project that I was scheduled to install on the following weekend. The seller missed their guaranteed delivery date and the package was scheduled to be delivered on a day when the electric was due to be off the day for for maintenance by So Cal Edison. I thought I would fix this by using my Fedex account Manage Delivery feature to have the package delivered to a local Fedex office. The package arrived in CA from FL on Thursday for its original scheduled delivery on Friday however when Fedex processed the re-delivery request, the delivery date was moved to Monday (too late). I called Fedex and they confirmed that I could not change the delivery address again or pick the package up from the Branford location (where I could see it had arrived on Friday morning from City of Industry). Throwing caution to the wind, I decided to take a 55 mile trip out to see if I could get the item. This location is basically a series of large warehouse buildings where Fedex packages are sorted for local distribution. I checked in at security and gave them my tracking number and they called it through to another department to check the package was there. After confirming this, they asked me to wait in a small office by security and about 15 minutes later, an employee showed up with my Fedex Ground package. Given that I was told that I couldn't collect the package from this location, and their warehouses span about 3 football fields, I was astonished that they were able to find my package and hand it over. I give Fedex 5 stars for going the extra mile so that I was able to get the project completed on schedule on Saturday (no thanks to the clown EBay seller!). read more

Fedex sucks and gets worse every year! This year they hit all time new low. They are completely useless. They literally do nothing right!!! Website sucks, customer service is nonexistent and sucks, literally nothing works. Even when you try to give the morons business they suck. That's how you know company about to go out of business!!! Wouldn't surprise me at all if they went under tomorrow!!! read more

My package was due for delivery on a Wednesday out of this location, but by mid-afternoon that day the tracking said it was delayed due to "Weather". There was not bad weather. The next day, the tracking said "Held at Customer Request", and I made no such request, so I contacted fedex.com to complain and was told: "that location is short-staffed, and Fedex Ground packages are due for delivery in 5-7 days". Amazon promised me it would be 1 day, Wednesday. Another day passed, and the package is still "On Hold due to customer instructions", which is simply false and despite my conversation with Fedex to the contrary. I intend to refuse delivery if the package ever does arrive and have re-ordered a similar item for delivery tomorrow. read more

My package disappeared into a FEDEX building in Pacoima in L.A. for 3 days. No updates and no way to talk to a live person who knew any more than I did. I actually got "updates" that the package was "out for delivery " all 3 days. A little research turned up the HORRIBLE public relations of that facility in Pacoima. Also, when I dropped the package off, I told the girl in the office I wanted the package left with no signature. I gave an insurance value of @$2500 which I found out later MUST have a signature. She didn't tell me this! My client waited 3 DAYS to sign for it! This was a $650 shipment. NOT CHEAP for such questionable service. read more

This FedEx location is a complete joke. Online on Google, Yelp, and their own website they show pictures of friendly staff, customers holding boxes, shipping supplies, and a welcoming walk-in lobby--but it's all fake. None of that exists here. They even have a sign for customer parking, but when you go inside there's no lobby, no office, no directions, no signs, and no real customer assistance. Just a huge warehouse where they redirect you into a tiny room that feels like walking into a courtroom or even jail, complete with detectors and a cold, unwelcoming process. This is not customer service. It's embarrassing. FedEx management and the owners should be ashamed. Without us, the paying customers, you wouldn't even have a business. We pay your bills, so the least you could do is provide basic courtesy and an actual office for customer service instead of running a setup that makes people feel like criminals. Everybody reading this: go somewhere else where they treat customers with respect and appreciation. read more

FedEx - Shipping Centers Near Me - Los Angeles, California

I ordered some paper towels and the FedEx drver left the package at the community mailbox instead of my front door. Someone took the package. I was never notified of the delivery. The driver was too lazy to drop the paper towels at my front door. I am very unhappy with the poor service from FedEx. I wouldn't recommend FedEx to anyone.​ read more

FedEx - Shipping Centers Near Me - Los Angeles, California

My Mother's Day flowers were ordered from an online flower shop which I will refrain from using their name in my Fedex review. My daughter ordered the flowers to be delivered on Saturday, May 9, 2025 for myself and my mother. I intentionally went to my mothers house to be there when her arrangement arrived. She is 86-years old and unable to get around. I arrived early (10 a.m.) and planned to be there all day until the flowers arrived. The flowers never arrived on 05/09/2025. On Sunday my daughter received a message from the 1-800 Flowers sharing a status update from the delivery company stating "we attempted to deliever your gift but we were unable to do so." My issue with this update is they never called my daughter, who ordered the flowers or leave a delivery attempt notice on the door. My mother and I along with other family members there ALL DAY! Never left the house. I contacted customer service and spoke to "Edward" in an attempt to obtain the attempted delivery time. I wanted to check the "ring"camera. He was unable to be exact. My belief is because it never happened! My mothers flowers finally arrived late Sunday afternoon, May 10th. My flower delivery date was changed from the original date, May 9, 2025 to Tuesday, May 13 before 8 p.m. Integrity and character used to mean everything! . Both of these ethical and moral traits count!!! Especially in business!!! Your intentions don't mean much if you don't stand behind your words! We will use local florist in the future. read more

I came here because my package appears stuck at this location. I was not home the day they delivered it and I got a text stating they would try again the next day. I waited at home for it, but nothing ever happened. The next day I called and requested to pick it up at a FedEx about half a mile from me. It seemed like it got stuck in Pacoima so I drove up here to get it. I also called FedEx but they were not helpful. When I pulled up I realized this place is by far the largest FedEx location I have ever seen. There were at least 100 trucks there and it was hard to find out where to park and enter. It seemed overwhelmingly large. The parking lot entrance is on the north side and there is a small building on the north east side of the parking lot. Walk around the doors that say "not an entrance" and you will see a door with a black bench next to it. This is where you can enter. I was greeted by a very nice lady who wrote down my tracking number and called someone to ask for it. The guy she spoke with said the package was on a truck and he offered to call her back in 20 minutes to update her. We waited for 20 minutes, but he never called. We left empty handed and wondered if the package was there hiding in the sea of trucks. Very disappointing....hopefully the shipper can reship via USPS or UPS instead.... read more

FedEx - Shipping Centers Near Me - Los Angeles, California

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Absolutely worst delivery service. Drivers are nice, but shipments are almost always delayed when shipped through them. When I pay for 2 day shipping, getting a package 5 days after it was shipped is ridiculous. I could have driven and picked the damn thing up myself faster. It's not a one time issue, it's constant. I am at the point that if a company only ships by FedEx, I won't order from them. read more

only because there is not a 0..worse delivery service in the entire world i could have walked to ohio and back for the time its taking i have to pick it up myself from hub 1 hr away ohh and worse public relations THEY SUCK read more

This center has lost my packages twice !!! They constantly deliver to the wrong locations & then no one communicates . A complete joke

The worst Fed Ex service ever. The delivery drivers never deliver on the date of delivery. I have waited all day for a signatures required package that never arrived and the app will say that the attempt was made and no one was home to sing for it. We should be able to give negative stars cuz one star isn't enough. read more

Worst customer service ever! They never get anything right, loose packages, cannot follow simple instructions, mess up vacation holds and now have employees stealing packages. You can try calling any number and you always end up in the Philippines who has zero knowledge of anything and is setup for total failure. Don't even bother asking to be transferred, they cannot do it! And don't bother to ask any other questions for that matter as it is always the same response "I am sorry, I don't have that information"! Well can you get it, "no I don't have access to it"...well can you transfer me to someone who can help, "no, I cannot transfer"! Corporate is aware of all these issues and does nothing about it!!! Save yourself a lot of headaches and don't use FedEx! read more

The worst customer service ever!!! Been waiting for a package which shows on truck for delivery for the last 7 days! I call up and they tell me "rest assured your package will be delivered today". Well this has been going on for 7 days straight now! And again today. Your packywill be there byb2:10pm. Well it's now 2:35 and no package and FedEx refuses to do anything. HORRIBLE!!! read more

Packages get stalled at this location too often. It is currently 5 days that one of my packages has been delayed at this location. If I don't get it soon, I will lose money. It is not the first time this has happened this year. FedEx USED to be reliable. It no longer is. read more

if I could give 0 stars I would, lazy drivers always messing up my packages always state no one is home to receive when I have been home all day. My packages are always late, Fedex has yet to be the worst delivery service. read more

It's not for the weak...I can tell you that much. I didn't like it cause the trailer was extremely hot but if you can work it...go for it. The benefits are good. read more

Your drivers are a joke just like your business Never on time and the one day it's on time they damage the package! When this company folds no one will question why or how #fedmex read more

FedEx - Shipping Centers Near Me - Los Angeles, California

FedEx should go out of business, packages are always late or "lost" . This is the 3rd time one of my packages gets "lost" at this specific facility, after calling customer service several times this package was found but it still has not been put on a truck for delivery. read more

I had packages delivery date on Monday 4/01 They didn't deliver it on time It's Wednesday morning and my package is not even inside the delivery car When I called and asked if I can pick it up they said no I need to wait 2 more days They will deliver it before end of Thursday... I'm sorry I ordered it on Friday It's been almost a week and I can't even pick it up earlier because they don't even know where the package is If I could give you 0 stars I would even -1 read more

The driver/carrier for the Ventura Blvd. section between Laurel Canyon and Whitsett apparently doesn't know how to enter office buildings without someone holding his hand. I've missed about 10 deliveries because he just doesn't know how to get into an office building. I've contacted FedEx multiple times in order for them to provide the Pacoima distribution center the code to get into our building, but for some reason, FedEx can't manage to get their heads out of their a**es. Literally *no* other delivery service has this issue. Only FedEx. What a shitshow. read more

FedEx, said my package was damaged and could not deliver after it had made its way from Cleveland to half an hour from my home in Los Angeles. I asked if I could pick it up they said no. read more

The ABSOLUTE WORST customer service!!! Which is surprising because they treat their drivers so well. :-( Left door tag on outer gate but never rang to reach the house. I requested to have the package held at one of their designated holding spots. Received notice that it was being held. Called the holding place and they say they don't have it. Now, I'm receiving notices that it's out for delivery and is scheduled by the end of day? WHEN IS THAT?! Should I just wait outside for 6 hours and hope they drive by? It's freaking absurd that you can't contact them and actually speak to someone, but I guess that's their way of telling you to drop dead, you aren't important to them. read more

Another negative review... Lazy, incompetent, drivers, that drop off packages anywhere just to say that they are delivered. Just sad that nothing is ever done read more

add another negative review to the list. i consistently have problems with deliveries from Pacoima, particularly packages leaving for delivery and coming right back. forget about calling customer service as they are less than worthless. my advice is to carefully inspect shipping options and reject any seller that chooses FedEx ground. read more

The worst FedEx Distribution center I have ever encountered .... they don't even deserve 1 Star. Their tracking info is always inaccurate , poor management...not acceptable. read more

this place is absolute trash. they've held my package for a week. they claim no one was available to receive the package. my package does not require a signature!!!!!! read more

My rating is negative 5 stars but I have to leave at least 1 star with this rating system. Fedex refuses to deliver my parcels to my apartment door. They deliver them to the address at my apartment complex and leave the parcels outside the gate and they get stolen. Where they leave the parcels there is an intercom with my last name. You dial 2 digits and my phone rings, I answer and come get my parcel at the gate. Fedex refuses to do this and my parcels have been stolen going on almost 7 years since living at this address. I would not use Fedex to deliver anything. They are by far the worse delivery company on the planet. I can't even get my mail how stressful is that. Los Angeles 90042 read more

FedEx - Fedex refusing to use intercom leaving parcels outside to be stolen. - Shipping Centers Near Me - Los Angeles, California

I wouldn't blame it only on the delivery drivers they let them out late sometimes as late as 10 am then you have the drivers speeding down Laurel Cyn or San Fernando road trying to get to their first stop. As a online shopper myself I would like my packages on time . No one knows how much I track all my packages when I see it says package is out for delivery . To then have them use a code 82 and send it bk to the Fedex warehouse. These complaints should go straight to the corporate office . I do want to tell these drivers please be a little careful with our packages please .Because we would like our packages some time before Christmas Thank you to all delivery drivers Merry Christmas read more

henryB Fedex ground drivers refuse to ring the intercom. I live in a security building and it requires a code to enter the building. Fedex drivers do not bother to ring the intercom. I have been waiting for th package and they claimed twice I wasn't available. Hey dummies: RING THE NAME AND NUMBER ON THE INTERCOM and I will be right down. I would pick up the package myself but they do not give you an address where the package was returned to. TERRIBLE SERVICE!!!!!!!!!!!!!!! read more

I will give this place a zero. They are unprofessional they lie they keep your hold my package on purpose. Package it's been sitting their approximately three weeks. Never was attempted to be delivered nor dropped off to the nearest FedEx location. Lied about address correction. I called the 800 number multiple times. There's never a manager available. they're disrespectful, rude. Fed simply don't care they about their customers. read more

My package was moved from the van and the reason is because they have multiple deliveries is what they told me. Confused just like you 'be now as to what that statements means. I tried to get a better answer but that was it. Horrible customer service. 800 number completely clueless. read more

Your employee was rude, nasty and inconsiderate. The driver licenses I think I got it 45719MJ . I was not able to find an email address to make a complaint. The 800 # was useless. How can make a official complaint on your driver. read more

These are the laziest, rudest, most incompetent people I've dealt with in a very long time. They called me saying my work address, which is literally right next door to them, doesn't exist. I explain to them that I am right out the window, I'm confirming their address with one of their drivers in their parking lot to the dispatcher in the building, they still refuse to deliver the package they were paid to deliver. They're going to return it to TN unless I go over there. Do not patronize this business. read more

FedEx - The package was in the fedex bldg next door to 9675. Seriously, you can't figure out where to deliver it?!* - Shipping Centers Near Me - Los Angeles, California

Lazy rude drivers. Leaving boxes on the side of the road when it's supposed to be delivered to the front door is rich. Efffff this company they are the worst. read more

They claimed they made a delivery attempt at 3pm to my business. My business has an all glass front store, a giant open sign, 7 people working directly in front of the windows. We get packages all day long but apparently somehow he was unable to deliver it. I called Wayfair because it's a holiday weekend and now it's pushed my delivery pack 4 days further in advance. Fedex pretty much told Wayfair that my driver didn't know if he was at the right place when he drove up so he just left instead of coming inside. So now my packages are just sitting in their warehouse for an additional 4 days and I've had to cancel the help I hired to help me put the packages all together. And push my grand opening back another 2 weeks, simply because the fedex guy didn't feel like walking in to my business. The packages are now sitting at the warehouse 20 minuets from my business but they won't fit in my small vehicle. read more

This particular FedEx location is unfortunately well known for its reputation to delay shipments... I suppose to receive my items last Friday, but they delayed it till today (Wednesday), mentioning that they have some issues with the label stickers on the boxes. Which doesn't make sense according to the sales manager from the store that sold me the items. I think this FedEx location at Pacoima, CA is just too busy and packed with large numbers of shipment they have to do in a day. Causing them to delay shipments because they don't have enough drivers/employees to do it??? Whatever the reasons they have, they're just making everybody look bad, the sender and recipient of the item... I paid for express shipping from the company that I bought my items from, but because of this location, they had to refund me and I feel bad about it for me being a regular costumer. I hope FedEx can improve this location's performance by a lot! read more

Terrible service. I can never get my packages on time with FedEx. I call and ask for help and they always say the same thing. "There is nothing I can do sir." Well, I already knew that. I tell my parts dealers to stop using fedex but hot damn, their ears don't work. I'm so fed up with this service. All they have to do is be nice and leave it with one of my neighbors but they refuse to do it. And I've tried having it delivered to a hold point but they refused that as well. I don't know what else to do. Sick and tired of FedEx!!!!! read more

didn't deliver my package to the correct address. damn near impossible to contact them and talk to someone. Made me drive all the way to the location just to tell me I can't pick up my item. I suggest if you can avoid using fedex for all your packages please do so... read more

Packages that come out of our normal hub in Van Nuys never seem to have a problem. Packages from this hub cannot be delivered on time for whatever reason. We don't have a gate, Construction, obstructions, a dog, or anything else that would prevent the driver from delivering packages. But the lazy driver on Friday, September 10, 2021 could not figure out how to walk a package up to our door. He made some kind a lame exclusive excuse and now we still can't seem to get it delivered. FedEx customer service is no help either. Give me a UPS any day. Their drivers are friendly, conscientious, and reliable. I cringe almost every time when I see a package is being delivered by FedEx, because it rarely goes well. read more