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    Recommended Reviews - FedEx

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    This FedEx location is a complete joke. Online on Google, Yelp, and their own website they show pictures of friendly staff, customers holding boxes, shipping supplies, and a welcoming walk-in lobby--but it's all fake. None of that exists here. They even have a sign for customer parking, but when you go inside there's no lobby, no office, no directions, no signs, and no real customer assistance. Just a huge warehouse where they redirect you into a tiny room that feels like walking into a courtroom or even jail, complete with detectors and a cold, unwelcoming process. This is not customer service. It's embarrassing. FedEx management and the owners should be ashamed. Without us, the paying customers, you wouldn't even have a business. We pay your bills, so the least you could do is provide basic courtesy and an actual office for customer service instead of running a setup that makes people feel like criminals. Everybody reading this: go somewhere else where they treat customers with respect and appreciation.

    Robert G.

    I ordered some paper towels and the FedEx drver left the package at the community mailbox instead of my front door. Someone took the package. I was never notified of the delivery. The driver was too lazy to drop the paper towels at my front door. I am very unhappy with the poor service from FedEx. I wouldn't recommend FedEx to anyone.​

    Jenny T.

    I came here because my package appears stuck at this location. I was not home the day they delivered it and I got a text stating they would try again the next day. I waited at home for it, but nothing ever happened. The next day I called and requested to pick it up at a FedEx about half a mile from me. It seemed like it got stuck in Pacoima so I drove up here to get it. I also called FedEx but they were not helpful. When I pulled up I realized this place is by far the largest FedEx location I have ever seen. There were at least 100 trucks there and it was hard to find out where to park and enter. It seemed overwhelmingly large. The parking lot entrance is on the north side and there is a small building on the north east side of the parking lot. Walk around the doors that say "not an entrance" and you will see a door with a black bench next to it. This is where you can enter. I was greeted by a very nice lady who wrote down my tracking number and called someone to ask for it. The guy she spoke with said the package was on a truck and he offered to call her back in 20 minutes to update her. We waited for 20 minutes, but he never called. We left empty handed and wondered if the package was there hiding in the sea of trucks. Very disappointing....hopefully the shipper can reship via USPS or UPS instead....

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    7 years ago

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    7 months ago

    This center has lost my packages twice !!! They constantly deliver to the wrong locations & then no one communicates . A complete joke

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    Page 1 of 3

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    Review Highlights - FedEx

    The package arrived in CA from FL on Thursday for its original scheduled delivery on Friday however when Fedex processed the re-delivery request, the delivery date was moved to Monday (too late).

    Mentioned in 2 reviews

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    Fedex - Check out the red warning mark when it's out for delivery lol, like a check engine light on your car  It's almost like they know they suck

    Fedex

    (35 reviews)

    Sun Valley

    took less time to pick up our package than it took to find the entrance for parking…read more Go during the day if you can. Its not well lit & the signs can be confusing because its very industrial looking unlike the usual drop off/pick up office. The staff was friendly & helpful. Easy. Sign in, wait, leave.

    Aside from the delivery problems mentioned by so many others so I won't repeat them, the LATEST bad…read moreexperience is that - no matter WHAT "key words" you use, you will NOT get a customer service representative on the phone. NEVER! I missed a delivery on Monday, because my steps had some work done and were not dry, so FEDEX had no access. Fair enough. I drove to FEDEX to pick it up. Not there. Why? No answer. Tuesday morning, I went to FEDEX.com and entered the door tag number. It showed the package status as "out for delivery," from the same location I went to, in person. Go figure. Fine. I stayed home. When no package arrived by 6pm, I went to FEDEX.com again. This time, "invalid door tag number." What? At 6:15pm, I went to FEDEX.com again, and this time the door tag number yielded the message that the package was delivered on Monday!! Time to call FEDEX. THREE TIMES!! Each time, I tried a different word combination that included the word "representative." Each time, the robo voice told me that I WILL NOT be connected to a representative. And then disconnected the call. This is customer service??? What about people who don't know how to use the online system? What about the elderly? Those who don't own a computer? Or, someone like me, who DOES know how to use the system, but is getting contradictory answers, each time? I HATE FEDEX!!

    FedEx - shipping_centers - Updated May 2026

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