Friendly and hard working. It's great that they have a notary on site on certain days.

One of the greatest UPS locations in the L.A Always so gentle so attentive to each customer, every time getting impressed by their approach and professionalism read more

To the old fucking man that was working here today on August 4th at 6:00, you're an old miserable fucking loser. Went in to ship some shoes out I sold on an app. My mistake I didn't see it was a shipping QR code for usps on my phone, and not ups. He says he can't ship it looking at me and speaking to me like I'm an idiot. I said oh I thought you guys could ship it, again tells me the same thing with even more attitude and disrespect. Absolutely disgusting. Wish I could give this god damn place ZERO stars read more

"This store (#5626) runs a deliberate delay tactic to scam customers out of guaranteed refunds. I paid $179 for a premium, next-day 'early bird' service (Tracking: 1z1x090w1519946064). The package arrived late, violating the service window. When I tried to claim the refund, both Corporate and this franchise trapped me in a looping automated phone system designed to dodge customers. When I finally reached an employee on May 29th, I was told the manager would be 'absent' until after the strict 15-day refund deadline expired. They then completely ghosted my calls. The owner later promised a mailed check through a BBB dispute but never sent it, and now ducks my calls by dumping me into voicemail. They tack on hidden fees, hide pricing, and actively lie to avoid paying their debts. Avoid this crooked Sun Valley location." read more

Giovanna exceeded my expectations and delivered the best customer service I've ever experienced at a UPS Store. She was patient and very helpful with my shipping needs. She packed up my item with care. Will definitely be returning to this UPS store from now on. Thanks Giovanna read more

The UPS Store - My package - Shipping Centers Near Me - Sun Valley, California

Amazing owner & all staffs all go above and beyond! They are fabulous . Great parking Great clean spot Visit them read more

Amazon return. The young lady, I didn't get her name was so helpful and made me relax as I stuck all the wrong labels everywhere

BEWARE!! I brought in a package that was a return to COACH it had two coach purses I hand the package to the lady at the counter and she asked me what was in the box I answered that it was 2 purses and that I need a receipt. She hand a receipt that I assumed it was correct and when COACH didn't get their return I found out that she had give me a receipt that belong to someone else. At the time I spoked to the store #5626 about it and they treated me as I was lying even though I had the receipt that she had give me. They told me the Owen was on vacation and to wait. I ended up losing time to be able to file a claim and I was out of $250. This store is NOT TRUSTWORTHY BEWARE! read more

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I've been coming to this UPS for over 20 years and they always have the best customer service. Always friendly and making sure they get you in and out of there quickly (: Also very accommodating when it comes to needing a notary. read more

This store is amazing. Gio over here helped us ship a bench to North Carolina and helped us pack and guided us throughout!! Very professional and helpful store!!! provided great value! never get customer service like this these days :) read more

This UPS store is an excellent resource to handle all your shopping needs the staff is amazing very knowledgeable and helpful super fast service and friendly environment will definitely be coming back to this store .thank you so much for helping me Gio she is amazing read more

This store refused service I could not drop off labeled boxes in the evening of 9/25/24 This store refused service This store refused service This store refused service read more

Customer service was bad. Worker looked like he didn't want to be there. Didn't greet me or say a word.

Giovanna was so helpful, she helpf with all the printing , sizing and quality of pictures for my mothers day!! Thank you you are the best!! read more

Oh man, let me tell you about my experience at the UPS store. I walked in there with some USPS packages, feeling all confident because I had googled beforehand and saw on their website that they could ship USPS packages. But let me tell you, it was like I was asking for a Big Mac at a KFC - they looked at me like I was speaking a whole different language. I was all like, "Can you ship these USPS packages for me?" And they were like, "Nah, man, we can't do that. It could get lost, and it'll cost you an extra 20 bucks." I was like, "What? But your website said you could do it!" And they just shrugged their shoulders like, "Sorry, bro, not our problem." I mean, come on, UPS store, get your act together. Don't be advertising that you can ship USPS packages on your website if you can't actually do it. It's like false advertising, or as we say in real life, a straight-up lie. But you know what, I ain't even mad. I just had to laugh at the situation. It was like a scene straight out of a comedy sketch. I could almost hear the laugh track playing in the background. So, in conclusion, I gotta give the UPS store website a 1-star review for lying to me, but I gotta give the actual store a big deuce-star review for giving me a good laugh by acting like they saw a ghost. It's like they say, you can't make this stuff up.I read more

Great customer service! Gio and Ethan were delightful and very helpful. They went above and beyond to get my items packed and ready to ship. Thank you so much! read more

Doing my returns from Amazon has always been a breeze at this store. Claudia has always helped me and she is always so kind and attentive. She makes the transactions so easy and I am in and out within minutes. Thank you Claudia! read more

Claudia is always helpful and with a great attitude. At times when the store is hectic and super busy, she remains calm, provides excellent customer service with a smile all the time. read more

This place is a joke there is a young lady in there refused to take my Amazon drop off saying it's full. She noticed I was carrying a big box and was not willing to help instead she said the store is full when I can clearly see they have room. She made me carry the box back to my car that was definitely not cool. Why stay open when u can't take packages that's what ups does. It was 1/25/2025 at 5:10. I rushed it over there to get there before 5:30 and the refused to help. read more

The UPS Store - Shipping Centers Near Me - Sun Valley, California

Claudia (female, longer brown hair, white / fair skin, late 20's..?) helped me today and provided a friendly and efficient level of customer service. She was also patient with me as I didn't really know how to ship stuff but was happy to help. Would definitely recommend the Canyon Plaza UPS in Sun Valley ! read more

I went here today to have stuff shipped out to my grandma, I didn't know how to do any of it but Vanessa was there to help and guide me, she was so patient and made me feel like I wasn't bothering at all :) read more

This is my go-to UPS store ! I've been coming here for years and Claudia is always so nice, helpful, and knowledgeable. I came in today to do my fingerprints for my job clearance and I received the best customer service from Vanessa and Claudia . I was having a very hard time with the machine and with the positioning of my hand and they were both very patient and helped me reposition my fingers when I needed to. I was able to finish successfully thanks to them. Keep up the good work ladies ! read more

I needed an emergency print job for a meeting in the next hour. Giovanna was courteous and helpful. It was a busy morning, but she served everyone expeditiously. 10 out of 10 for Giovanna read more

Terrible! Super slow, there's only one guy and he takes forever better off at a different location

Anif and Cloudia were remarkable worth complimenting. Thank you so much for your courteous help.

Claudia was amazing as always. Great customer service. Highly recommend this location.

Giovanna was very helpful. I had an Amazon return that required printing the label and she was more happy to assist me in getting that done.and Great customer service! read more

We're AMAZING!!!! The store was very busy, it was only 2 of them there. Giovanna and Edgar was brand new, only been there 1 day. The line kept growing and growing. Giovanna and Edgar remained calm, explained to customers that it was only 2, and 1 was new. Many customers were very patient. 1 customer was very rude and impatient. She felt she can go before any of us and entitled. When actually I was the first one here and waited calmly. Edgar started to help me package, Giovanna continued. Giovanna wrapped my son's package with love. She also helped a customer wrap and ship a huge package. She made sure it was wrapped securely. Please give acknowledgement to Giovanna and Edgar. read more

This location was so helpful. Very accommodating helped taping boxes with no extra charge.

I wish I could leave ZERO stars. Ethan and Gio were rude and snappy. I came in with a package that needed to be sent out. I even called ahead to make sure they would be open later. I walked in with several minutes to spare, carrying my package, and IMMEDIATELY, Gio (young girl with long black hair) told me my box was too big to be shipped. There's no way! I do this all the time at UPS stores. Then Ethan chimed in to tell me the store was closed and to leave. It wasn't even 5:30 yet! I stayed calm, asked for their names and turned to leave. I was so mad!! Not only were they completely inappropriately rude but they completely lacked customer service skills. Another woman came in after me, hearing them try to argue with me and spoke up for me. Thank you to the kind lady. I will never go to the UPS store again and you shouldn't either!! I will be following up with their manager wondering why Gio or Ethan were hired or not taught how to be calm and respectful to a customer! read more

Claudia was awesome, quick, and kind! She sets a great example for UPS with integrity and care. Thank you Claudia!!

Hanif was exceptional in assisting me with the Notary + PDF. Definitely recommended. Fast and reliable. Thank you.

This is my favorite Sun Valley store. I really admired people like Teresa that takes her job very responsible like an owner. Teresa, always have the most beautiful smile and ready to help. Thank you so much Teresa for the most warmed welcome every time I'm there. Take care, Karla K. read more

Maria was super helpful with my Amazon returns! I have been coming to this store for years and usually there isn't much of a wait which is great. read more

Maria and Teresa helped me out a TON when i had Amazon returns. Super grateful for all their hard work and help!

Absolutely horrible service drove an hour to get packages on time and they said they could not receive boxes because the mess they kept is all over. Instead of doing there job and keeping it clean. Very unprofessional do not waste your time at this location. read more

Quick and easy process on dropping off my Amazon return order. This is the closest UPS store to my house and I been here a number of times already so it's my ideal location to go to. Parking situation is great here since it's in a plaza with a lot of parking spots. They have a sign on the door that says only 2 customers are allowed inside but some people don't read that so I don't know if it's enforce. There was only 1 person ahead of me when I went in but the process went quick. I drop my Amazon order on the counter and the lady working the front give me a receipt. She was polite, wore a mask and gloves during these covid times. read more

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I've been coming here for a couple of times now. Workers seem out of it, no energy but so far have been nice. Came in 1/28/25 . There was a line to the door. A lady (worked) comes in and went straight to raising her voice asking "so who's here for drop off!?" Had such a sarcastic voice treating all in line as if we were kids learning how to use the self drop off. Telling us "come around and pay attention so you wont let us see a line!" "All you need to do is come and go" . Would just snatch stuff out of my hand to scan and what not. Basically.. that tone, the attitude, the sarcasm, the body language was not professional. I didn't even want to look at her, all I can remember was MAYBE kinda long wavy hair.. light color, skinny, don't remember if she had glasses , again it was so uncomfortable and unprofessional I didn't even want to look at her I just looked down. I understand working in customer service can be stressful (I've done it for very long time before) but if you can't keep frustrating to the side and give the customer service you should give, find another job. If you're not happy where you're at, quit! Leave it for people who can give a smile as not seem annoyed for people coming in, because that's all it seemed like she did. read more

Excellent Service The guy that works for Notary is fast reliable and very helpful. This is my go to place !:) read more

Good spot they help out as fast as possible so that's a good thing parking is tough but it's not a store issue that lot just sucks on that side lol read more