Had a package to mail out and found federal mailbox. John was great to help with taping up my package and giving me options of least to most expensive delivery with and without tracking. He printed me a copy of my tracking info, very friendly and helpful! read more

Been with Federal Mailbox for a few years now and so far they've been great. I had two other PMBs previously that caused me lots of headaches. But I signed up with Federal Mailbox about a year after their move to the current location on Van Nuys Blvd near Burbank Blvd and was very pleased with their service from the very start. And when new management took over in June 2022, things got even better. Isaac Garcia (the new owner) is a really friendly guy and his employees (currently Jack) who are there most of the time are not only friendly but always helpful. Package notifications are prompt and efficient. One problem and minus one star because they advertise---on their website and on their window at the location---that they have notary public service. But they don't. They sent me elsewhere. read more

First off let's start with Adrian. Extremely helpful and goes out of his way for his customers. If he doesn't have the information he will find it. Location is very convenient. Lots of parking in the back and rarely a line. Much faster and way friendlier than the USPS. Ask for Adrian. A plus. read more

Holding my mail and won't give it to me , asking for extra money , FRAUD , BE AWERE , they bought the place out of someone I was registered with , they didn't transferred the information between each other and asked me at first place 230$ cash only , outside the place because of the cameras , today I sent my cousin to pick up my mail and they didn't wanted to give it to him , they decided to send my mail to the main USPS office and now saying my mailbox will get closed ,I am still on the payroll and paid for a whole year , not recommended to deal with them read more

Helpful and great customer service. Only needed some basic printing but very helpful. 5*!

First off the storm moved from Van Nuys and magnolia van nuys and Burbank At that time it was less than a block from my house which is very convenient they were very nice but most the services say they offer they don't do As of one months ago they opened at 9 AM now with zero notice they open at 10 AM so after arriving at 9:15 this morning my bus and sitting around for 45 minuts I get a Very unknowledgeable young man I am when I tell him I need to print for the email to me your barcode is too big and the same email that I showed him and it says have them scan the barcode we're not set up to do that but supposedly they're fed ex locations their sign says they offer all FedEx services obviously not what is this young man excuse away only started a month ago really not OK thanks for wasting 45 minutes of my day read more

Best mailbox center for miles. Every time I come here the service is excellent. I needed to send a fax months ago and he did it for free without thinking twice. Old school style service. Very appreciated. Padded envelopes reasonably priced. Everything you need. I couldn't recommend a better place. A PLUS. read more

I was there yesterday 02/16 4 pm and a guy was welcoming me they have such a nice worker too bad I don't remember his name Sometimes all you Need in a bad day he's a nice person with a good energy read more

I highly recommend this business they are extremely friendly the prices are right and my packages always arrive safe and on time. I also have a mailbox here and the mail delivery service is excellent. If I ever get a package from UPS or FedEx I'll always have a note in my box letting me know to come to the front desk and pick up my package there service is extremely efficient I highly recommend using this business in supporting our community. read more

It use to be the customer was important, now it's the packages that arrive leaving the customer to just wait and wait. Let's not talk about the lost mail, shall we? read more

This place has tons of services and they got this kid Wolf working there who is super helpful and upbeat. Helped my girlfriend ship me some product when I was outta town and gave her top notch service. Sometimes people forget these places dont make any money on drop offs, its a courtesy but either way every customer paying or not get the same great service. There are a lot of these types of these stores, but if you live close by, definetly stop by and say hi! to Wolf read more

I don't know why there are so many bad reviews. So far I had no issues. The guys are nice and try to help you out. I hope I won't get my future packages misplaced. Price is lower then at other nearby places. Got free month by paying for the full year as well. read more

Federal Mailbox Center - Shipping Centers Near Me - sherman oaks, California

Went in just to pick up a package and was very uncomfortable by the fact that the person behind the register and a customer were not wearing any sort of face covering. The man behind the register went to get my package, and when he came back, I asked him to put a mask on, to which I received a definite no on. It's a state law during this pandemic, and I did not feel safe inside this store. read more

I needed a last minute print job. Was in and out in less than 5 mins. These guys know how to help on the fly.

The best place to have a private mailbox. The place is under new ownership and the the owner is making a change for the better. Truly, truly glad that there is finally a personal mailbox store with great service. Thank you Mr. Garcia read more

I've been a customer for many years. Great parking and professional service. Domestic & international shipping prices are better than big box locations. 24 hours access to Mailboxes in lit shopping center with Gelson's Market. Safe feeling at all hours. Often a security guard in parking area. I've used the notary and shipping as well as the packing services. A timesaver always. Especially at holiday times. read more

If I could give zero stars, I would! I went to mail a package for a friend Express Mail and they told me it would be $109. I was shocked, but whatever, I went for it, because it was my friends daughter who is in the military and well, it was important. So I get back to the office and look online (just to see how the price compared) and see that the service is not available online at the Post Office. Hmmmm ?? So I call the post office and am told it can not be done. Now I am confused so I call Federal Mailbox Center and ask them about it. They take my number and say they will call the post office and look into it. A few hours later I get a call back and am told YES, they can mail it. They do this all the time. But it will take 2 days to get there not overnight... YET..... they charged me $109 for overnight. I say fine whatever.. just get it out. Now..... 2 DAYS LATER..... my friend gets a call and the package is STILL there and he is told it can't be done and how much I spent on it (I never told him!). AND.... it took 2 DAYS for them to get back to me. So now 2 more days have passed. I have to go back there and get the difference of my money back.. and quite frankly I am worried that the package might never arrive! I understand people may make a mistake... but I SPECIFICALLY ADDRESSED THIS ISSUE .. and was told it was okay. Then, instead of calling me they call him. when I asked, I was told they didn't have my number. Really?? You called me back 2 days ago to tell me the package was good to ship out! You had my info from my credit card... WTH?? I don't care how long the line is at the Post Office.. I will just deal with it. This is utterly ridiculous. And more time has passed with this package NOT getting to the destination. I am so livid right now!!! Never again. Not sure what happened to this place. I used to go here all the time... never had an issue. Not anymore. read more

Whoa...I'm looking at the other reviews so far, and it's got a grade of a F in everyone's eyes. I must have came at good times for the 3 times I've used this place. The first two times, it was to have items ships to buyers from our ebay listing. The lady behind the counter was helpful in providing options on what size box to use as well as give free peanuts for me to use to pack the goods. Options were also discussed to see what way I wanted to ship the item, ie, with/out confirmation, signature delivery, etc. Just today, since it was past 1pm on a Saturday to ship out an item that needed to be returned from my own purchase, the lady was again helpful. Not sure if I've only caught this place on good days then. read more

The guy who has been putting the mail away for 15 years found my mail. After 2 attempts to get my 3 weeks of mail I finally got it the 3rd time. The guy who puts the mail away always made sure I was fine by display of his great customer service. I could see if it was busy and the other man I encountered didn't have time to find it but it was not busy and that is what irratated me the most, especially since I drove from oakland stright to the mail box to pick up all that mail. Thank you guy who puts the mail away for 15 years for finding my mail. 2.10.17 update I went there twice pleading for you to look and all you did was ignore me not going to the back to look like I requested , secondly it was only a month late I have been getting mail here since 2005. You customer service sucks . Don't worry I will be moving my mail promptly. read more

I've been a customer for a few years and my experience has always been positive. The staff has​ been friendly, especially Wolf & John, and they've done a great job at securely packing and shipping my items. read more

This place is great ! Fast friendly service ! The guy even wrapped my return up for me !

I've used this place to send packages locally and long distance and have been satisfied with the packaging and delivery results. Recently I went to USPS to ship an item Express mail to AZ- and it got to the destination not overnight,but three days later! I will use this place for sending packages,especially overnight. I've no comment on how their mail box system works. read more

I am glad that I finally got a chance to review this business. I used them recently for notary service. It was close to my home and parking was easy. Staff was very friendly and attentive. They charged me standard notary fee and gave me the receipt for my records. I recommend this place for notary service. read more

I've been a customer of FMC for the past 7 years, both at their earlier location and current location. Since the new manager, Tino, has taken over the business has turned over the proverbial new leaf. Store is clean, rates are fair and service is exemplary. I would encourage others to take a second look at a much improved business. read more

My guy wolf took care of me .. he was really fast and on point .. made me feel secure about my package landing with no issues ... probably one of the best places I been .... read more

I love using their Fedex services their rates for FedEx shipping is cheaper than going to Fedex directly it's super convenient and very safe. My packages always arrive on time and I never have a problem. The customer service is excellent I highly recommend using Federal Mailbox Center. read more

I ship packages regularly for a small business, and this is my go to place to drop off packages for UPS, FedEx and DHL. I usually print my labels at home. They are friendly, there is rarely a wait, and they give me a scan receipt for these packages. They will also accept US Postal Service packages, but they cannot offer a scan receipt for those. So I go one block over and wait in line at the post office for these. But for all the other carriers I deal with, I drop off here. It can be a challenge to get out of this parking lot. Both Magnolia and Van Nuys are busy streets. So I just have to allow a little extra time to be patient with the traffic. read more

These bad reviews are from the guy who used to work here! Wolf took care of me today and was super friendly and kind. 5 stars for him!

Have gone there several times to get a notary done and Tino is the man! Always a pleasant experience. I saw the way people, regular customers come in, and they all have a great relationship with Tino. Highly recommend this place. Definitely my go to for notary and shipping needs. Check them out! read more

Amazing service. I had to send a large box to Australia and he totally worked with me in creatively thinking about the box to use and the price. Really personal and delivers!!! Note that any bad review you may have seen before is from previous manager. This guy has been here for 8 months and is ROCKING IT!! read more

Wilf was friendly and helpful from the moment I walked in. Process was quick and easy, no muss, no fuss. Nice to know that this place is reliable and so close by. Sent a FedEx package in half the time it would have taken me anywhere else, and it was service with a smile. read more

These guys are amazing and the best shippers I've ever used. I had 3 days before moving cross country and brought in 5 big boxes I needed shipped with personal belongings and they made sure every box was fortified before sending. They even repackaged the more fragile sentimental stuff that they felt needed extra cushioning and protection! Best place in LA with "The Wolf" of packing and Jonathon! Thanks guys! read more

Federal Mailbox Center - The Wolf and Jonathon packing like champs! - Shipping Centers Near Me - sherman oaks, California

I send mail frequently to one of their customers and am told they never receive it. Never. I don't think this place should even be allowed to operate. read more

Worst customer service I've experienced in a VERY long time. All I wanted was a piece of tape and the guy laughed and said no. Seriously?! Wow. I will never come back and I would hope other who see this would do themselves a favor and find a better mailbox/FedEx/UPs drop off site where the guy working the register isn't such an unprofessional person. read more

I finally gave up on Federal Mailbox Center. I should have gone elsewhere long ago. When they moved from the Gelson's location to the current spot next to AutoZone, it was a sign to me. Instead, I stayed with them. I felt bad for how the landlord at the old location may have treated them. But, they continued to lose mail or send it back instead of putting it in my box. And they were never helpful. The guy usually there now always seems to be in a bad mood. Dealing with customers seems to be an imposition on him. At least, that is how his demeanor made me feel. Not quite as aggressively unkind as rude, but a severe lack of customer service skills. I've since moved to the very pleasant Plost Office further along on Magnolia.It's night and day in terms of service and kindness. read more

I live close by from here. Based on my experience by going to UPS, USPS, FedEx, this mailbox center has the cheapest price. It seems like all my packages that I have been sending from this place, all of them were delivered in a well timing and very well priced. I just sent a birthday card to my dad which is in SouthEast Asia, it cost only $1.70 which if I sent it thru USPS, it could have cost me about $4-$6..I can't remember. I am so glad that this place is really close to my place. The service was great, I have to say, they don't look like the nicest people ever but they are pretty straight forward and ask them questions and they'd answer you with a proper manner, so I don't have complain. The place seems a little bit weird at the first time though. I sent a liquid package to North California , cost me about $13 something, I wrapped my package but the guy told me to put it into the box to be safe. He wrapped it for me w/o complaint. It was a great feeling. So far, I have known 2 guys from there, they are cool dudes. read more

I was in the neighborhood and saw the Notary sign so went in: the notary could be there in 10 minutes, and the single employee made a call. I ran next door to grab a coffee, and came back. No, the notary couldn't be there till noon. Ok, I thought, I'll get my nails done, and come back and I did. No the notary was not available. At this time, although I had brought in some envelopes that needed mailing, and they purport to handle mail there as well, the lovely employee now turned surly, and turned her back to me. So, what do you think? Do they even rate a star? read more

I now drop my fedex packages off at Federal Mailbox Center despite the fact that there is a fedex/kinkos less than 50 feet away. the fedex/kinkos employees are morons who find it incapable of thinking for themselves beyond a script where as every time I go into Federal Mailbox Center I am greated by a smiling, pleasant employee who never fails to empathize with me about my frustration with their competitors 50 feet away. I would gladly continue to patronize this local business rather than give one dime to the national corporation within spitting distance read more

Honestly, I'm thinking anyone can have a bad day or a few of them. I've had a much better experience here recently than before. The staff is much nicer and more helpful! Thanks! read more

Honestly, I was so impressed today by their customer service. They were up front about a small surcharge that they added to the USPS Priority flat rate, after all they need to make a profit to operate. But then they proceeded to suggest a cheaper alternative of shipping my package while getting there at the same amount of time. I was prepared to be annoyed at some point while doing the twenty different errands I needed to get done today, but this made my day. read more