I have been coming here for a while now and have always been treated with a friendly greeting. Not sure why there are so many bad reviews but everyone has their own energy and experience. It's very easy to return Amazon items here as well as dropping off UPS packages. I find it easier to prepay online, label my package and then drop it off. Saves time, $$$, and aggravation. This is an "all service" facility. Shipping supplies are for sale along with mailboxes for rent if you are in need. Check with the sales people for rates. *Plenty of parking in the lot *Open until 8:00pm which is great if you have a late drop off. read more

The UPS Store - Outside - Mailbox Centers Near Me - North Hollywood, California

Arrived at this UPS Store at 7:55 PM (posted closing time is 8:00 PM) and the doors were already locked, even though lights were on and staff were inside. At the time, there was no sign indicating any early cutoff for service. After I raised the issue, a new notice appeared stating a 7:45 PM check-in cutoff. Closing early without clearly posted policies is misleading for customers who rely on posted business hours. If there's a cutoff time, it should be clearly communicated in advance--not added after the fact. Would appreciate more consistency and transparency moving forward. You can see clearly this was not there April 15 , 2026. But it's on April 16 only after I left a note read more

The UPS Store - Mailbox Centers Near Me - North Hollywood, California

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The lines here to get quite long, but the staff is very friendly and helpful. Plenty of parking, though the parking lot also does get quite busy. Amazon returns our breeze here, I've never had an issue. read more

Very unprofessional bad service. The workers extremly unhappy and act like its customers fault that they stand there feeling miserable. The spanish worker thinks shes there to serve only spanish speakers. Its right by my house but after trying so many times no more. read more

Scam don't come here $3 dollar scam to use pc. Very bad service unprofessional Scam don't come here $3 dollar scam to use pc. Very bad service unprofessional read more

I've been here a few times now and each time has been wonderful! Friendly, helpful, excellent customer service. Convenient and seamless each time. Adriana is so helpful and genuine. Ali the manager is humble and helpful. This is my go to from now on. Thank you! read more

I've never been to a worse UPS location in my life. I usually have amazing experiences with UPS. This location is truly sad and miserable. I try to avoid it at all costs but have had to come here a couple of times. They are extremely rude & like bratty children who are mad at you for needing their assistance. Do not want to help. Do not want to answer questions. Very snappy. They need all new staff. If I could give 0 stars, I would. read more

One of the worst, most greedy ups locations I have been to. Not only did they charge me $3 to use the computer AND pay to print a label but they charged me $1 to put one piece of tape on my box.... I've never seen such greed, I will not be returning to this location, especially when there's so many others who will print labels and tape things up for you FOR FREE. read more

Sherri & Ali are very rude and unhelpful, they just wasted my time. Ali just talks before he listens to the actually issue and is very dismissive. read more

Had a pickup and delivery again and was in and out again, quicker than two shakes of a lamb's tail. It's also attached to a nice plaza. You have a little bit of everything - CVS, Vallarta, a Poke spot, Pizza, shoes, nail salon, LA Fitness, and a bank. Such a great convenience to have this UPS store here! #rilakkuma #mortimerthebear #upsvictory #upsnoho #ups #mail #upsstore read more

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This location customer service really went down hill. I came today to return some Amazon packages. The lady told me to use the machine to scan and get the label. Then she helps the guy behind me with his Amazon return. I even said, you didn't want to help me. She was like, ok I will help you. At that point, no I'm good. Later I went again to return something from Amazon again. I walked in. Another lady yells from then back to use the machine. 3 people working there and no one wants to give customer service. read more

I've been coming here for many years and only use them for Amazon returns, but I've had zero issues with any employee. Super quick and easy to get in and out. read more

I have used this UPS Store for years and have never been disappointed. Also, as a bonus for regular customers, they have me and my family's info saved in their computer so I don't even have to tell them every time. Always friendly, always professional, it costs a little more than doing it yourself but I think the convenience is worth it. Just be sure to get there early during the Christmas season because they do tend to have long lines in mid-to-late December, the only negative I can think of with this store. If you're looking for great old-fashioned service look no further, this is the place! read more

I want to leave a negative review; they are scamming people out of money there. I came to process my return; the return was supposed to be free, the item was in the original box, but I didn't have time to tape it shut at home. The employee started asking me for $1 to tape it shut with scotch tape. This has never happened before, no other branch has ever asked for money for this, never!! I don't mind the money, but imagine how much money they collect from people like this throughout the day, just $1 at a time! I don't recommend this place to anyone, and yes, I just processed my return and they didn't ask for money for taping it shut this time. read more

This is an excellent all around shop for shipping and supplies. I go there regularly for business and have never been disappointed by their service. Highly Recommended!! read more

I needed some notary services done and I got helped by a very amazing and kind person at this location. I called before arriving to see if I needed an appointment and he told me to just stop by. There was no wait time and the whole process was very fast and easy. read more

Came in on 8/9/23 in alittle after 8am to get a passport photo. The lady was very nice to start and make it easy to take the pic. At checkout I presented a coupon I received online at UPS store. Right away she deny it and said they don't accept it, a-little rude , but I ask if there's anything she could do to help I did receive it online. She took the taxes off witch is great wasn't the 15% off the coupon presented, But she did what she can to make it right. That all that counts in my book. Thank you for your help and services. read more

Needed to get fingerprinting done and chose this UPS store. Had the QR code on my phone; but I also brought in a printed copy of the directions and the QR code. The older man that assisted me took my phone and entered the QR code into a device that looked like it was for self service. Then he used my phone to enter the QR code again on his computer. I had to lean over to briefly look at his screen to make sure that he was entering my information in what appeared to be an official website. He also asked for my ID and entered some information from it on the same website--I think. He then directed me through the steps for the fingerprinting and completed it. I am giving two stars because I think everything was completed as required as he did gesture like it was all complete. When I was getting my personal items together to leave out of the store, he then mentioned that he needed the printed copy, quickly took it from me, asked for my phone number, and wrote it down on the paper. He then asked for my drivers license number again and said that they are required to keep the printed copy. When he asked for the drivers license, I didn't give it to him and took the paper back and tried to find where it said that I was required to leave the paperwork. Nowhere in the directions does it say that I am required to leave a printed copy with the operator. He wanted to argue with me over this and then pulled out a small stack of similar papers from a drawer. When he saw that I was hesitant in giving the paper back to him, he said, "That's fine. Take your paper. You'll get an email." My concern is that this company is taking people's information and doing other things with it. He would have had my cell phone number and my driver's license number, if I had given it to him. Not sure what other additional information he would have asked me for. I should also say that this fingerprinting process was free; no cost to me. However, I am concerned about the employees of UPS at this store and their intentions with customer information. I will be checking to see if I get the email verifying that the fingerprinting was done. If I do not, this incident will be reported to the Better Business Bureau. read more

I went in to have a passport photo and application mailed. They were very busy but were super quick and professional. Would recommend!

Ali and Sherry are awesome! Helpful and professional! Such a great story! We are grateful!

I rarely post bad reviews however due to my recent experience at this specific UPS store, I feel obligated to inform the local community. The staff here is rude and unprofessional. The customer service is horrendous. One staff member handed me tape in order for me to tape up my own shipment and less than a minute later, a female staff worker yanks the tape from me stating we are not allowed to tape in store. If this is the policy, that is fine however all staff should know this ahead of giving me tape. Moreover, the female staff member should not aggressively take the tape from me. That is unprofessional in the truest form. Perhaps she should have communicated to me in a polite and professional manner. I do not recommend this UPS store. read more

The store is always busy, but despite that the service is pretty quick. They accept Amazon returns and if the item is small enough, you can use the self service kiosk. Open late, so I don't have to worry about rushing there after work. read more

Quick and professional notary service. Walked in to get a doc notarized, there was someone ahead of me with a large file so the notary worked on mine while the other gentleman was signing his papers. Would recommend for notary services read more

Beyond terrible and livid as hell right now. I contacted this location because I needed a third party to verify my identification for an I-9 since my employer does not have a local office. All they needed to do was see both me and my IDs in person and verify it through a link sent by email. Really - it's that easy. You don't even have to be a notary; just a person over 18 years of age who sees both the person and their IDs in person. I explained my situation over the phone and was told by the notary they would be able to accommodate me. After arriving to the location, I was told I needed to print out my IDs for notarization for a signature. After explaining the process to them again and that it didn't require a signature (or notarization), just a confirmation through a link sent by email, the notary said they wouldn't be able to help me. The notary here is terrible - very curt, rude, and completely unhelpful. I'd be understanding if he had told me over the phone that they wouldn't be able to do this, but that's not what happened. Thanks a bunch for wasting my time and gas. And to the response below: You can keep your self-serving, backpedalling, damage control, PR bullshit reply to yourself. If you were genuinely concerned about my experience, you would have messaged me on yelp directly as opposed to publicly displaying it as ostensible PR. I've already found a competent notary who was ready, willing, and able to perform the verification without the cavalier and dismissive attitude and she was a pleasure to deal with. Plus, I've worked in customer service for over 20 years and never treated a customer like this. If you were committed to providing "world-class service" you would have done so in the first place; this establishment has already demonstrated the opposite. You want ME to contact YOU? Who the hell are you!? And what are you going to do? Reimburse me for the time and mileage I spent? In vain? I highly doubt it, let alone a penny from you. No, I won't be contacting you or visiting this location again. And I hope nobody else does, either. read more

Ali was great. Super quick and was patient with my big boxes. UPS overall is just super expensive right now :/ read more

Great parking, fast service, awesome and helpful employees ! Super easy, I print my label made online and drop it off with no lines. They scan and give you a receipt and you're good to go! read more

Goodness ... PLEASE DON'T use this store!!! They must be successful and wealthy because they are lazy and apparently DON'T NEED YOUR BUSINESS!!! 3 PEOPLE WORKING behind the counter and 3 PEOPLE WAITING for service.. And the dude in the back is TAKING A FRICKEN LUNCH BREAK.. (at 2:30pm no less) I ask how long it will take to notoraze a document and they can't tell me!!! And the dude in the back is STILL EATING HIS LUNCH.. We have to wait for Homie to finish his lunch!!! WOW -- WORST CUSTOMER SERVICE EVER!!.. My only question is did they include Grey Poupon Mustard for his Majesty's Uber Eats order? read more

Never come here to print things; they charge you just $5 to use their computer no matter if you print anything or not. I was having trouble with my USB stick not being able to be read so I asked them "oh can you just cancel this session so I don't get charged?" and they said no, there's no way to cancel it. That's pretty fucking dumb especially when customers are bound to make mistakes or bring the wrong file, They asked me if I could email it and I said sure, but I clarified asking if they could refund me for the $5 charge since I didn't actually print anything and they said they wouldn't charge me for this print. Seems like a pretty shitty business model that color prints are less than a buck but using their computer costs $5 read more

Sherry was very helpful with my return, explaining the new method of receiving Amazon returns. Thank you. read more

I have to start this review by WOW! I have been here multiple times over the last few years, and today the "gangster latina" they have working at the front desk was so RUDE! I simply asked if she could tape my box in front of me and she responded "i am not here for a show"! Wow! Really i just wanted to make sure my package was secure before shipment! To boot, Charging $1 for one 12" strip is highway robbery! read more

Adriana gave me a great service at this UPS store I will definitely come back this UPS store was so organized and polite great customer service great job for this UPS team read more

The UPS Store - Mailbox Centers Near Me - North Hollywood, California

The owner or manager here a man is a piece of shit. They stole my usb drive. I left it on the printer came right back to get it and it was gone I asked the latina worker and he pulled a box full of drives but he stopped her from allowing me to look for my drive. He was so rude I had personal information there. After losing this drive my bank account has had many fraudulent charges. Do not go here. If you accidentally leave anything here they will not give it back they will keep it. Dishonest people there do mot trust them! I also return baseball gloves to a Amazon seller they scanned my code there and Amazon never received the item. DO NOT TRUST this location!!! Answer to the owner who posted a comment: It not the wrong location. And I was jot allowed to look for my USB and Im not removing the comment. Thank you for understanding maybe next time you will do better for your customers. read more

I forgot my CADL there and one of the employees went above and beyond to return it to my address! I didn't even think to call them cuz I was so sure I forgot it at Costco. Either way I was beyond shocked that it was returned and bc of that I am leaving this review! Excellent excellent service thank u guys so much!!! read more

Amazing service, nice and helpful staff. Easy Amazon returns !! Oh, they open till 8 pm.. :)

This UPS Store is a life saver! I wanted to send out a package and didn't have the chance to do it throughout the week. I learned that not all UPS Stores are open on Sunday, but this location is! It was the first time visiting and although it is not the closest location to me, it is the closest location that is open on Sundays. (I cannot express that enough) My experience was great and very informative. The person that assisted me helped me promptly and answered all my questions. That made me feel very comfortable to a return on another Sunday. Parking: Huge private lot sharing other local businesses VERDICT: Rinse and repeat read more

Came here to get a document notarized. Ali was so quick and efficient helping me. Very easy, thank you!

I like that they're open later than most stores and even when they're busy the staff is always so nice and fast

Ali was quick and friendly. I came for a live scan appointment and it was the fastest and easiest process.

Ali was very helpful and had me in and out the store in no time. I'm not used to such quick service when shipping a package.

I've been a frequent customer at this UPS Store due to its longer hours, but the consistent poor customer service has left me thoroughly disappointed. They nickel and dime customers for basic services such as forwarding the pre-paid label to their email address from my phone ($3.00) or applying a small piece of tape (they make you buy tape or charge for it) once in a blue moon. All of them also lack basic customer service skills and are extremely rude. This nickel-and-diming approach is frustrating and has made my experience the absolute worst. I would advise others to steer clear of this UPS Store. Disappointing service is not worth the convenience of extra 30 minutes. Go to The UPS Stores on Ventura Blvd. in Sherman Oaks (by Woodman or Sepulveda) where the associates are friendly, professional and are willing to help. Avoid this one at all costs! UPS should audit this location and terminate the agreement with this location. UPS stands for Ultimate Poor Service at this location. Additional note to the business owner: Please stop copying and pasting the same reply to all. Your location doesn't even meet the most basic standards. read more