This is one of the better USPS locations I've visited. Tons of parking! There are plenty of PO boxes available, multiple active counters open, and a good selection of shipping supplies on hand. The staff was friendly, personable, and genuinely helpful. They worked efficiently to keep the line moving, which made the whole process quick and painless. Overall, a well-run post office and a reliable spot for mailing and shipping needs. Standard USPS pricing for all mailing and shipping supplies. Fun fact they also carry a nice selection of cards. I visited in December and January and they had a large variety of holiday cards for those last minute holiday card needs. read more

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I've been coming to this Post Office for 20+ years. I am always greeted with a smile and professional Customer Service especially from Miss Angie! Great Job Sylmar Post Office. read more

I live close by and often walk here for mail services. Typical service, somewhat friendly, tons of parking if I ever drive, close to other shopping and restaurants. Always pretty fast. It's definitely nicer than most post offices in the area. read more

On April 17 there was a notice in my POBox that there was too much mail in my box, which I found unusual , since I did pick up mail a few days earlier. When I gave the clerk my notice she had another clerk to collect it, it was in a large carrier tray. the clerk that had collected it gave the clerk a disgusted look, I thought that there was something wrong with my mail. she gave it to the clerk I was dealing with, I started to put it in my bag bit she asked if I wanted someone to help me to the car (does that tell you how much mail was there?) another clerk took it to my car. I am elderly and walk with cane, but am not in any way senile. that clerk asked if I had gone on vacation and for got to stop mail, inferring that I must be senile. I looked at the mail when I returned home, wondering how much mail had accumulated in a few days. There was a newspaper from JANUARY also several from FEBRUARY, and March. I do get a lot of requests for donations, which added to the load. I ALSO got BILLS that are now PAST DUE due to their incompetence. I do not like that the clerks treated me as someone who was not competent, when in reality they were the ones who were incompetent. It took me over TWO hours to go through the mail. Do you hire people who read and understand English? Do you train your clerks in customer service? I have used that Post Office for over 40n years and have had trouble before. the clerks are less than friendly. Fortunately I mostly just drop my mail off and pick up from my box. I'm hoping that the person? reading this understands English. read more

They are terrible in everything they do. Horrible customer service; especially Angie at the service desk and all the supervisors care about is their survey scores, but do not provide a permanent solution to the problems of the mail carriers not delivering your mail or leaving the proper notices. read more

Every time I come to this location these un-happy ladies that work here seem so miserable they forsure hate their jobs cus that's the type of attitude they give. USPS do better and please hire people that don't mind helping the public can't even ask a simple question without getting a nasty attitude/ rude response read more

Came to drop off a return , the lady with black long hair and ugly make up has a nasty attitude. Just nods her head at you when it's your turn in line and threw the receipt at me LOL. read more

came in this past monday to check if my packages had gotten here because last time i came one of the workers said it will and to come by monday but this time when i had came the worker who had attended me was really rude and just blaming me for my packages arriving there instead of my house because i accidentally did not put my apartment number accidents happen and instead of helping she put me down by blaming me and not being helpful until the lady who attended me last time and overheard and helped the situation bad service be more kind people. read more

US Post Office - seen other reviews and this is the lady wow !!!! - A woman with long dark hair is holding a large document or folder in front of her face, sitting at a desk with various papers and forms. - Post Offices Near Me - Sylmar, California

Grateful for the quick thinking and efficiency of the staff at the Sylmar Post Office. To make a long story short, my package was stuck in a frustrating loop between the Santa Clarita Distribution Center and Sylmar USPS for over a month due to an issue with the barcode. After filing several "missing package" forms with no resolution, I decided to take a chance and call the post office directly. I was fortunate to connect with a staff member who assisted me right away. She managed to intercept my package, repackage it, and ensure it was finally shipped to my address in Pasadena. If it weren't for her diligence and resourcefulness, my package would probably still be endlessly circling on the conveyor belt. Thank you so much to the Sylmar Post Office team for going above and beyond to help me out! read more

Beware of this one. The moment I told her I was recording her she changed her attitude real quick. Previous customer was treated very rudely as well. I spoke to consumer affairs and they said "we spoke to her". This lady told me f you without me offending her to begin with. The previous customer had to tell her "no need to be rude". How the post office handled this situation is not okay because the reviews previously show the type of employee she is. No reason should she have said the f word when I didn't offend her to begin with. There's lots of people wanting her position. Give it to someone else. 01/02/2025 at 9:03 am read more

Lately either picking up packages or sending them to Oregon, Riverside, or Florida or just picking up stamps, no complaints here.

I was away on vacation and my mail was taken to post office as my box was full. Went to retrieve my mail and was told it was all sent back to senders. Tell me why my new credit that was suppose to be sent back to sender gets used twice. Thankfully Amex recognized the fraud. Not shocked we have government employees that are theifs. read more

Worst customer service by some lady named HANH . If this is the best employees they can get I can only imagine who's running the show. Manager either isn't doing a good job training them or she absolutely doesn't care about her job. No help from her at all.AT ALL AT ALL. she definitely needs more classes in training and shouldn't be in the front. SYLMAR AREA FOOTHILL. Go to another postal office. read more

Would give one star if that was possible. Mail holds not honored multiple times. Mail is regularly delivered opened or destroyed or to wrong address - I get neighbors mail often enough and they get mine read more

I gotta give it up to Sean. He has been helping me with a dispute I filed with a seller from overseas due to a package not being delivered. The package label was completely damaged upon arrival and therefore, usps could not deliver it to me. After about 11 days of going back and forth with the seller, I asked usps to step in and help me get some form of letter stating that my package will never be delivered. Sean went above and beyond! Called me, wrote an email stating the facts and sent it over to me while I was still on the phone with him so that I can send it to the seller as proof. It's been a whole process and honestly it's been very frustrating but Sean helped me out and lessened the stress. Hopefully this letter will be enough to get my money back from the seller and if not (for whatever reason), I know I can count on Sean at this location to help me as much as he possibly can. Truly grateful to have someone at this location who actually cares about their customers. I appreciate you, Sean! read more

In August I placed a mail hold for the month of September. Received a memo in my mail box confirming the hold. Please tell Me why all my mail was delivered to my mail box. People have one job.. ONE! Very disappointing how people can't complete a task successfully. Smh read more

This location is the closest to me, so this is the one I usually go to. It is a bit outdated, a bit on the messy side,and they rarely have their shelves stocked with envelopes/labels. So I usually stock up when they have supplies placed out so I can have for future use. I'm here about 3 times a month and always same scenario..... under staffed. The girls there are very helpful & have always given me good customer service. So the 3 stars are based on not having supplies available and not having a clean establishment. But, at the end of the day.... My mailings/packages get sent on time. So no complaints there. read more

US Post Office - These look like my dogs, lol - Post Offices Near Me - Sylmar, California

If I could give them 0 stars I would. This location is the worst US post office I have ever been to. The service was beyond disappointing. The worker at the counter had the worst attitude, clearly uninterested in helping customers. When I asked a simple question about postage, I was met with impatience and barely any explanation. It felt like I was a bother for even being there. The lack of professionalism and basic customer service was shocking. If you're looking for helpful and friendly service, do yourself a favor and go somewhere else. This location definitely needs improvement. read more

Self serve kiosk out of service. No supplies for priority mail - Trying to stay out for f lines using the self serve kiosk is important - The slots are full at 0809 - someone needs to empty the bins and fix slots - some drop before work read more

This place is a joke. They have never picked up any inbound calls. Useless! No one seem to know what is going on.

What used to be a very nice location, is now a DUMP! The grounds are filthy, unkept, and the sidewalk is filthy, from all the grease left by the food trucks. The whole place is disgusting , including some, not all, of the employees. read more

Low customer service. They made us pay 28 dollars extra for unnecessary stamps per the pacoima office. Slow lines and no caring employees. Avoid read more

Haven't received my mail. Now I'm homeless and jobless. Thanks a lot. I started this company. You know how much I sacrificed

Honestly f**k your delivery drivers and everyone at this location. POS don't know how to deliver mail properly. Always a f***en hassle getting items delivered because your pos drivers don't know how to read addresses correctly. And when they deliver to the wrong address, THE F**KEN hassle of getting your items and refund back due to their dumb*ss mistakes. F**k yall. Lazy dumb*ss pos employees. Can't even deliver mail correctly. Go work at a fast food joint since yall are sorry af at your job. read more

Great post office! Probably the largest one around with the longest lobby hours and a big parking lot dedicated to the PO. 5 stars rounding up from 4.5 stars! The modern PO is in a business district conveniently located near grocery stories, restaurants and other businesses. It's clean and even has a drive through mailbox drop off area. Visited here today on a Saturday at 10:30am (PO opened at 9:30am) and there was only one person in line. Customer service was outstanding! The postal worker greeted me with a smile and took the time to explain my receipt to me even though I didn't ask. So why 4.5 stars? Two reasons: 1. The office is completely closed on Sunday which doesn't allow for use of the kiosk or bin drop off 2. If you come when it's busy, you could find yourself feeling like you're in the episode of the Seinfield show called the "Soup Nazi" but with mail. In order to get soup, everything one in line had to order perfectly and in a particular manner. If not, some can be a little rough around the edges with instructional delivery. Happened to me once here but I get it. They need to keep the line moving. I'm pretty thick skinned so I don't mind. I learn from my mistakes and accept my mistakes. Lol. The next time I went back, I did everything right and the service was great. Summing it up, great post office. Be prepared when you step up to the counter otherwise you will be asked to step out of line, remedy YOUR error and return once prepared. Don't take it personal. Just own it like I did and you'll love this PO. read more

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This is the post office I frequent most! In such a digital/online/amazon world it's nice to be in an actual place where robots/computers haven't replaced us Customer Service has always been great and it's never crowded! read more

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The post office returned all of my mail despite the fact that I left a forwarding address which they never honored! My regular post office closed and required me to go to this crappy place to receive my mail. I would never have opened a p.o. box here but now I have to trek to a whole different area that is not close to work or home. I had already prepaid for a year so I had no choice but be stuck with this lousy place that is out of my way. read more

zero stars!!! shipped a package to hawaii, package delivered to my home address in sylmar???? goodbye usps i am completely done with you!!

File complaint through gov. Too many people not getting mail/issues fwd mail. Slow service, never pick up phone calls, lily is the only good one.Steve is worst manager, Hermond is just as bad. Both lazy and unprofessional. Should be fired read more

They held my mail for 2 weeks without notice, told me to pick it up and didn't mention it was only during a specific time. I came on the bus with my 2 month old for 45 minutes one way just to be told they can't help me and made no effort to try. read more

Customer service is not the best. They basically do the job because they have to but none of the employees are willing to actually help you out or suggest anything more convenient for you. I suggest if they don't like the job they can look for a new one instead of giving attitude or act annoyed when a customer has a question. read more

Awful service!!! Put a complaint in online. They need to get it together. Sad to say this is our local post office. Embarrassing.

There is always just one person working and then they're rude about how they say stuff to you it's sad especially how much we pay for boxes here , even people behind me are complaining there is only one person, please have at least two staff read more

US Post Office - Post Offices Near Me - Sylmar, California

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If zero stars was an option, that's exactly what I'd give. So sad to see how miserable people are working here. They all have a foot up their asses. Especially that girl with the red L'Oréal dyed hair, looks like she dipped that hair in koolaid. Sorry ass service. Always getting mailed delivered wrong, do they even try? read more

Put in change of address but still not getting all of my mail after over month of change. Have to drive every day to my old address to pick up important correspondence, checks etc. Very frustrating. read more

As far as service and getting the job done, yes, the US Post Office does just that. However the area has been concerning as of late with vagabonds walking in and disrupting the peace for everyone else. There needs to be security in this area to prevent anything dangerous from occurring, both for the sakes of customers and the employees. I go here because it's the closest one to my house but if I had a choice to go further and timing wasn't an issue, I'd go elsewhere. It also doesn't help that my father parked his car in the lot during broad daylight and someone broke in his car and stole his belongings. PARKING Available in their private lot read more

Re: HANH Went to pick up a package, and realized why the reviews for this place are Awful. Her name is HANH. Avoid her, she has the worst attitude problem. I asked to speak to someone other than her, because I didn't like that she was barking at me. Her face was even moody. The next person, was able to help me out no problem. Got my package with no problems. HANH ON THE OTHER, did not was to leave her chair, or do her job. Avoid this USPS center if you can, it will save you a headache. She needs to be retrained on customer service, or an attitude check at least. read more

Very disappointed now they are stealing my mail hope who ever sorted out the mail that gets delivered at a certain location gets fired this happened 11/8/22 employees stealing mail now I can't put the finger on my mail man because my cameras say other wise so he's in the clear by very low for people to be stealing our mail read more

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If I could give this place 0 stars I would. First of all, ever since they switched our mail man the last year or so the woman who has taken his place has been extremely rude and uncooperative. I have parked my car in front of my house which happens to be in front of my mail box for my whole life and it has never been an issue. It's not like it's blocking her at all from being able to put anything inside of it. She is just lazy to get out of the truck and put it in, which is her job. She has honked, left unpleasant notes and just today refrained from giving us our mail because i parked there. It's so unprofessional and lazy for her to act this way and we are beyond frustrated with her actions. Enough is enough. Second, I stopped by the actual post office to send a package that I was selling on Poshmark to someone and they "lost" my package. When I went back to see what may have happened they said I needed to call and were absolutely NO help at all, plus they were extremely rude. This place is unbelievable. read more

I moved to Sylmar eight months ago, I have been at this post office twice since I've moved to this location. The service has been mediocre. The first time I visited my experience was with a gentleman who was helping me out he seemed nice but frustrated, he didn't look like he wanted to be there and please keep in mind the office just had opened up on a Saturday am. Today, being Saturday again , I had to stop by again to send some packages out. The post office was not busy both ladies at the front desk had a bit of an attitude when I asked questions. I am well educated, I'm not a stupid but I had questions about the processes and they seem to be bothered. I understand they deal with a lot of crazy people out there however customer service is a must in this type of business. If you don't like your job please quit. And let someone else do the job well. read more