Always so fast and friendly and fair with prices! I go to them for all my shipping needs!read more

Everyone who works at mail America is always so kind and helpful I always drop off packages and am…read morealways treated well thank you

Came in today with help from Tammy. She was amazing and do patient. I felt so bad all the work she…read morewas helping me with, but she made it fun and said she loved helping. Can't say enough but she deserves a raise!

As an eBay seller for the past 19 years with over 2,000 individual sales, I know a thing or 2 about…read moreshipping. I'll give you the cliff notes. USPS is cheapest, then UPS, then FedEx being the most expensive. There is a reason for this: FedEx takes that absolute best care of your packages during shipment. I never offer FedEx as a shipping option for any of my sales, because most buyers are too cheap to factor shipping price as an expense. In this one-off occasion, I sold a rather large item & at a high price. The buyer needed specific (& rare item) by a very specific date. Luckily, he was smart enough to spare no expense to make sure to cover any fees for a timely + safe delivery. For such a specific occasion, I did offer to ship via the pricey FedEx, but he was smart enough to know that investing in shipping costs would guarantee that he would get his prized & highly valuable item in perfect condition before his expected date. Just a friendly heads-up: FedEx has an "East Coast Cut-Off" deadline. Meaning, if your item is registered to be shipped (past 4:30pm PST), it ships next day, so you mind as well have shipped it as late as 4:29pm PST the following day. Ken was a rockstar. Granted, it was obvious that he had his hands full doing many tasks that are evident of needing to be done by multiple people, he didn't hesitate to take care of me at 4:22pm & had my package checked-in by 4:28pm - 2 minutes before the cut-off. If you need to guarantee that your item arrives safely, I recommend shelving out the extra cash for FedEx. Especially for those larger packages.

Great service!! Everyone there is super helpful. I've been there a number of times and I've always…read morehad a great experience. This time I went in to get some information about shipping something UPS and explained that it was table that was still in the box, and heavy. I asked if it can be shipped there, and if so, would someonebe able to help me bring it in and the young man said yes. Upon returning, I was helped by Alejandro, I asked if he would get the item out of my car and he was happy to do so. The staff make it easy to ship something, they are helpful, and quick. Alejandro also asked if there's anything else he could help me with and if there was anything else I needed.

We've recently started using Box City for our business, and it's been a great experience. Their…read morecustomer service has been outstanding everyone is friendly, knowledgeable, and always willing to help us find the right shipping supplies. Their pricing is very competitive, and they have a huge selection of products in stock, including bubble mailers, bubble wrap, packing tape, thermal labels, shipping boxes, and much more. It's nice to have a reliable local supplier instead of waiting for online orders. Everything we've needed has been available, and the quality has been excellent. If you're looking for a one-stop shop for shipping and packaging supplies, I highly recommend Box City. We'll definitely be continuing to do business with them.

Outstanding service!! Had to return several items today . Needed to print out a QCode mailing label…read morefor USPS to a retail store . The young man printed the label an adhere it to package . Also needed label printed from an email it was printed and adhere to package . All at no charge. I have mobility issues walk with a walker he was very helpful. US post office picks up from this location. Far better than going to the Post Office on Lyons . They provide a large variety of services . I will now regularly use their services now that I discovered them!!!

Does this business know that their address is being represented in a the tens of thousands of spam…read moreemails that hit my inbox? literally they all seem to be using your office as a front for physical, in-person mailing address.

I would like to say they staff there is top notched. They are always going far and beyond fir me…read moreand my business. Anna and Tyler took care of me and helped me with all my questions and package updates. Thxs

I would not recommend this particular branch. We called ahead of time to see when a notary would be…read moreavailable. I was told Saturday from 10:30 am - 5 pm. They said don't come at 1 because they take their lunch then. I asked if I could make an appointment, they said no, just walk in. Will they be there all day? Yes. My husband and I arrived at 4:15 with our paperwork and we were told that the notary had gone home. We began to question the staff member there and they were cold, rude and didn't care about the issue at all and told us to leave the store. We didn't raise our voices, we were not rude we were simply trying to find out why this notary went home early. The staff person didn't apologize, offer to call them and see if they could come back to the store or anything. They just didn't care. I was so disappointed! We called Brian's mobile notary and we had a notary at our house within 40 minutes. We should have called them first!

The employees at this location have a lot of patience. I…read moredidn't have my return label printed out, nor could I locate it. The girl who assisted me allowed me to gather my thoughts, and I was able to locate my label. I was having a very bad day, but the employees made me feel much better. I also like the store's new look, it's giving youthful and energetic.

Aw, I was really hoping to have a good experience here. But the reviews are right. The gal who…read more"helped" me couldn't have been more apathetic, or any less reassuring that my package would be taken care of properly. I brought my own tape, box, & label for a private UPS shipment. She wanted to treat it like an Amazon return to just toss and leave open on a counter. I insisted on taping it closed, and she totally dropped me and did other things essentially still leaving my package unattended on the customer counter. Even when I told her how important it was to me, she was wholly unresponsive and apathetic. No reassurances here. Hopefully the tracking pulls through and it does get to where it's supposed to be going. The receipt I received said my package weighed almost 30 pounds... when in reality it had to have weighed closer to 1 pound. So even my receipt doesn't give me reassurance.

Very simple and easy! Printed out the return page, taped up the box and brought it in…read more I love the sliding glass doors so I can walk in easily, with 2 hands on boxes!! Easy to found, large parking lot next to AT&T and behind Yamatos. You can package here, print etc. they will help, workers are friendly! I was in and out of there in a few minutes.

I am writing this to provide feedback regarding a negative customer service experience, I had today…read moreat the Stevenson Ranch, FedEx Store. Upon entering the store, I approached an employee at the counter to inform them I was there to pick up an order. The employee, an older female, did not greet me. Instead, she asked abruptly, "What do you need?" When I stated that I was, "Picking up," her response was to repeatedly say, "Picking up what," with a very negative and dismissive tone. She did not ask for my name or the order number, which prolonged the interaction and made me feel unwelcome and disrespected. I believe this employee's attitude does not align with the standard of customer service your company strives to provide. The interaction was brief, but the lack of basic politeness and professionalism was surprising and disappointing. I trust that you will address this matter to ensure that all customers receive a more positive and respectful experience. I did want to mention my order was done to a high standard, however the customer service could use some help.

Always courteous & quick with Amazon returns, package mailings and notary services. Thank You!read more

Extremely frustrating experience. I brought in two correctly packaged and pre-labeled returns, and…read morethe employee mixed them up and sent each package to the wrong company. I'm currently out more than $150 because of their mistake and have spent hours contacting the retailers and trying to get this resolved. I even returned to the store and spent another 45 minutes there, only to leave without a resolution. They wanted me to pay $40 to correct their mistakes. Mistakes happen, but I expected the store to take responsibility and promptly correct theirs.

Long review, but worth the read! I actually go out of my way to come to this location. If you've…read moreever been to the one on Copper Hill Drive, you'll understand why. That branch stresses me out every single time. The energy is tense, the staff is rude, and I DREAD walking in. This place? Complete opposite. The team here is joyful, warm, and genuinely kind. They're talkative in the best way- joking with customers, laughing with each other, and making you feel totally at ease even when you're walking in with a mountain of packages like I did yesterday. The vibe is positive, team-oriented, and it shows. You can just tell these people actually like their jobs and like each other. The woman I believe is the manager deserves a special shoutout. She's so pleasant, and it's clear her team genuinely enjoys working for her. That kind of culture doesn't happen by accident. She creates it! Seriously, if Copper Hill is your default, do yourself a favor and make the drive to this location instead.10/10, will always come here.

These guys are always so helpful so nice and professional and fast! Highly recommend them!read more

I usually drop off packages at other locations since this one has the longest lines I've ever seen…read more The self service drop off thing never works so you have to use the self service kiosk and then talk to a worker who is just as frustrated or tired as you. At least the self service kiosk works and some workers will be nice and have a good attitude but not all.

Won't be going back to this location. The lady at the counter Lauren was very rude. I asked for a…read morefragile stamp and she got very upset with me because she misplaced it.. She threw a fit instead of just looking for it.. finally her coworker found it for her underneath the register. PROBLEM SOLVED! That's not worst part tho the parking lot is under construction and you can't enter from the McBean entrance.