The employees at this location have a lot of patience. I didn't have my return label printed out, nor could I locate it. The girl who assisted me allowed me to gather my thoughts, and I was able to locate my label. I was having a very bad day, but the employees made me feel much better. I also like the store's new look, it's giving youthful and energetic. read more

Aw, I was really hoping to have a good experience here. But the reviews are right. The gal who "helped" me couldn't have been more apathetic, or any less reassuring that my package would be taken care of properly. I brought my own tape, box, & label for a private UPS shipment. She wanted to treat it like an Amazon return to just toss and leave open on a counter. I insisted on taping it closed, and she totally dropped me and did other things essentially still leaving my package unattended on the customer counter. Even when I told her how important it was to me, she was wholly unresponsive and apathetic. No reassurances here. Hopefully the tracking pulls through and it does get to where it's supposed to be going. The receipt I received said my package weighed almost 30 pounds... when in reality it had to have weighed closer to 1 pound. So even my receipt doesn't give me reassurance. read more

I came here to do a return and was very rudely told "we are closed" as the doors are open and employees are inside. The website didn't say they are closed and even their yelp doesn't say they are closed. What a waste of my lunch break read more

The UPS Store - The hours clearly state open. - Printing Services Near Me - Stevenson Ranch, California

Scheduled a notary appointment in advanced for a 10:00 AM appointment for time sensitive documents. The staff person looked surprised to have a notary appointment. They claimed they had "forgotten" their notary supplies at a different UPS location and to have me go drive over there where they had forgotten their supplies and to have the manager take care of at the other location. They were laughing about it. They did not offer any apology for the inconvenience of their staff not being prepared for the scheduled appointment or the request to having the customer drive themself to a different location for an unscheduled drop-in. Unprofessional and not courteous of customer's time. read more

I will never go to this location again. The manager is rude and condescending. She rushed me with my returns and ended up putting one of my returns in the wrong package. read more

The person who helped me with mailing out my package was absolutely wonderful. It was such a nice experience.

my favorite ups store love coming here. Elaine was a big help and is great dealing with costumers

If using this location to return Amazon packages, make sure to remove any old shipping labels. Staff dont check whether the box already has shipping labels. So return labels are not going to be placed over any existing label. You'll be left with a headache with the Amazon return if you expect common sense. read more

I stopped by this store today because I happened to to be in this shopping center and had an Amazon package to return. When I got inside I realized that my package needed a box to send it back. I told the clerk at the desk and he said he happened to have a bag that I could use, so not to worry about it. He was super friendly and I really appreciated him doing that. I've been returning packages to UPS stores for years and never have I had one to offer a bag or box when I forgot. I'll definitely go back if I'm nearby. read more

Thank you so much for reaching back to me!!!! But I am still not satisfied with the service!!!! Like I told you, I paid too much for one day's service!!!! At least the UPS cooperation should give me back half the price that I paid for!!!!! read more

What can I say? I'd you want classy customer service.... Please come to this s ups store! Genuine and honest humble individuals! Kayla and Ron are rock stars and deserve a raise!!!! Ups you are so lucky to have these two... as the Universe spits out what it needs to spit... Many souls have the opportunity to be kind and humble... you all have a choice.... Pick the positive side that helps all of us.... Be kind and nice like Kayla and Ron... love your souls!!! Don't listen to the noise and continue being up standers for real genuine kindness... reminder that Nov 4 is approaching do your one bit of kindness and find Charlie from the dream factory on Instagram and let him know what you did for your kindness on Nov 3rd read more

Shadiest UPS ever, the worker, totally gives himself away, I dropped off a package, it never got to the receiver, you could see it in the employees eyes, he was going to steal it, smh, horrible experience, just take your stuff to the us post office, read more

Great customer service always very attentive to our needs. Store has definitely gone through some changes in the last few months. The store seems to be a lot more organized, and clean. read more

my experience with them was not good. Customer service is bad. The store is dark and dirty cause their goal is to extract as much money as they possibly can from you. They use words like will see will try. Expect an up charge for literally everything you do. I'm surprised they don't charge for the air inside the store. read more

The UPS Store - The front of this god-awful UPS store. - Printing Services Near Me - Stevenson Ranch, California

Went to overnight a laptop computer and was advised by Jose that he was too busy to deal with my overnight package and would not send till the following day. When I agreed to that, but asked for it to be packaged in front of me, Jose advised me he would not do that and if I wanted that level of customer service that I should go somewhere else. After asking for Jose to not be so rude, he then told me to F**k off and then proceeded to call me a f' ng C*nt. Based on the yelp reviews, this seems to be an ongoing trend of abusive customer service. I have filed a formal complaint with corporate and suggest if you have also experienced this you do the same. Based on reviews, this seems to be an ongoing trend displayed by not only staff but the manager Casey. UPS store customer relations 800-789-4623 read more

This store has friendly staff, they are always welcoming. The staff provides quick and easy shipment services.

I always get top notch service here! Many people must know this! Because sometimes there's a line of a few folks. But the staff is always very helpful, very efficient, and it even seems THEY CARE! Bring your business here! On occasion I've brought items for return which need to be boxed up and they help and fix whatever packaging needed right away. read more

Came to this location to see if they could help me with a package that couldn't be delivered that I shipped out. They told me I was flat out of luck and that there wasn't anything they could do. These guys seem lazy and unwilling to do what they were simply hired to do. Poor customer service. read more

Update! Ryan called police because he didn't like me started recording him because I caught him lying on my face. Yes, of course I got upset because I was tired for hearing lie after lie. Do not try to cover up! You guys know you made major mistake. I just want our package back! Look at previous review by other people, it's so sad. Whoever manage this store, should really investigate what really happened instead of listening your problem employee's side (obviously you can see from all previous bad reviews) read more

Made an appointment to take passport photos, the male staff with a long face said their machine is broken. Why accept appointment online? Complete waste of time read more

This place is such a delightful errand. In and out very quickly. Everyone that works there is so kind and helpful. I'm always in aw everytime I go in there because I'm so used to the crappy mail places. This one is superb. Good job manager! You have a great team! read more

I have probably dropped off 100 packages at this location over the last three years and I have never, at any time, had the slightest issue whatsoever. I find the staff to be very kind and accommodating. I've also never been in the store when there was an issue taking place with another customer and a member of the staff. read more

Ryan is threatening and raises his voice at customers. Unbelievable that anyone like him is allowed to work in public. Looking through all of the reviews there seems to be a major issue and cycle with Ryan and his attitude. I was informed that there was a $5 holding fee because I didn't pick my package up the day it was delivered. I work until 7:30 which makes it impossible for me to arrive before your store closes. Ryan did raise his voice at me and threatened me. You seem to always never be the problem and it's always the customers fault. You make excuses for your employees when they berate them customers. Whoever is writing the response to this wasn't even there. I asked to speak to the manager and was given an email address. Ryan then stated I should have someone come pick up my package for me. I don't live here or know anyone. When I asked how I was supposed to accomplish that I was told that wasn't their problem. Your employees are the problem and you are as well. The reviews for this store are horrible. You place blame on the customer when your employees did raise their voice at me and threatened me. read more

I know there are many negative reviews for this location, and I realize that experiences will vary, but I go here often for Amazon purposes and I've never had a bad experience with the services and particularly with the workers. Just today there were several customers in line and the two workers helping were friendly and pushing to get people out quickly and keep the line moving. I have to give the workers credit for their positive attitude even when customers are not the easiest. Keep up the good work as many of us notice it and truly appreciate it. read more

They are extremely rude and your packages are likely to be mishandled. Went there to drop off a soda stream cylinder return. A simple process that requires little effort. The guy was angry he had to be bothered , refused to give me a receipt saying he was too busy and find out now that the package wasn't received, now I have to pay sInce I was too trusting. Other neighbors tell me how rude they are. Apparently UPS does not care. I would be very careful dropping off packages At this location as their lack of ethics and integrity will certainly put your important items at risk. read more

I been doing business with this store for many years.. I have 3 boxes here for my personal and businesses.. when Mykel works everything is great.. but the last few times the customer service was horrible.. the young kid with long hair is so rude, gets mad if u ask additional questions.. I'm so disappointed with this place.. if u don't want to work stay home.. we are loyal paying customers and need to be treated with respect. read more

I will NEVER go into this store again. The employees do NOT wear masks and laughed at me when I confronted them. The guy behind the counter said "Just throw it to me", referring to the package I needed to return. This is AFTER I wrote an email to Casey, the "owner". read more

Went there for a notary, and left. Will never use this business again. The notary, Jose Garcia Velasco is one of the rudest people I have ever encountered. I had six signatures. Jose told me he only does 4 and he will do 6 this time but next time go find someone else. I told Jose that information should be displayed on their website. He said "that's not my problem, that's your problem and you need to figure that out". Then Jose messed up the date in his notary book and had to cross it out and start over. So be it, mistakes happen. Then he messed up my name and my ID #. When I pointed it out, he said "don't worry about it, no one looks at this book except me". Then he messed up the date on one of my forms. In a belligerent tone, he told me I could email him a new one. I was done at this point. I asked Jose for the name & phone # of his manager. Jose went to the back and wrote the name "Casey" on a piece of paper. Then he threatened to call the police. Jose is either borderline illiterate of suffers from dyslexia. He has NO business working as a notary. He is creating a false record because of his numerous errors. Jose also has NO business working with the public because he is extremely rude & belligerent. read more

It's a hit and miss with this place. Some employees are mostly friendly and love their job. Others, seem angry to be there and feel powerful with the scanning gun when doing Amazon returns, giving them the annoyed attitude of being inconvenienced when doing their job. read more

The worst costumer service I've ever seen in any store ever. Employees were lazy, incredibly rude, swearing about their jobs and the customers, kept telling people to go to USPS because it's better (clearly too lazy to do their own job). I will never come back to this location and suggest that no one who would like a reasonably timely or pleasant experience go here. read more

It looks like the review I was gonna leave was left already by "Nena B." Same issue, same guy (from the why she describes him), same rude service. Someone needs to talk to this person, because he is making customers feel like crap. Sucks because I live right by this place, but I will go to another location just to avoid this guy. I was in this store at 12/11 - the helper was nice, but the other employee needs some basic lessons in customer service. read more

If I could rate this location a negative star, I would. Casey (Franchisee) should fire his employee, Jose, who hung up on me several times and when I went to the store to complete paperwork for case on my lost package, he called the police (why?). This location has the worst customer service I've ever experienced because of their zero empathy for a long time customer who sent a package that was never received. I finally called UPS Store Corporate to complete my package/contents reimbursement. I would highly recommend not using this store or the Orchard Village location as Jose (the guy with the long hair) works. He is rude, impatient, gets irritated if challenged and has zero empathy. read more

What's with the bad mood all the time? I refuse to continue coming in here when it's obvious they don't want customers there, or hate working there. I have been there a few times and every time I am not received well, what did the guy behind the counter do? Well, he's just rude, gives blunt answers, no greeting, no assistance with shipping, plainly speaking... doesn't make one feel at all welcomed. So, I decided I'm done...until I know for sure it won't be a bad experience when I go in. The first couple times, I thought the guy--30s, dark skin, beard-- was just having a bad day soooo I gave him a chance, hey, we all have tough days, right? I get it! :) We're just human. But toooo many bad days will hurt this business. Anywho, I held off writing a review before, but not today. Just be nice man, that's all. read more

Do people review these places? Idk. I'm new to the area so everything is an experience. I was in and out in about 5 minutes when I had to come here a couple weeks ago. The gentleman staff member that helped me was very helpful because I know a lot about Algebra and Geometry and not a lot about what mailing envelopes I need to send CD's to far away places (thanks a lot, high school). I don't mail out often, but I would definitely come back here if and when I needed to. Awesome pricing, also! read more

I made an appointment for notary. Arrived on time. However, we were told to return later because notary guy had just taken a customer who was inquiring about a shipping issue. There were two employees helping customers, so the employee (not the notary) who was available, offered to take over the shipping issue so that we could get our stuff notarized --however, the Notary guy declined the offer and told us to come back later. We told them that we had made an appointment. They told us they don't honor the appointments . "It's all corporate," they said. The notary guy actually yelled out "go somewhere else!" We do a lot of business here, definitely not returning. read more

Stopped in to get a copy of an email. Took less than 10 min to get 2 pages that I emailed to the store and they printed for me. Cost $1.26. Fast, cheap and nice employees . read more

Don't use the Notary at this office because the Notary that was done by Gabriel was rejected by LA county recorder and the sale of my home delayed for a few days. Gabriel scribbled over the date of notary so the county rejected his sloppy work. Notary people must know that notarizing a legal Deed or any document must be done carefully and properly. This rejected sloppy work caused lots of inconvenience and loss of money and time for buyer and seller and agents involved. This is the second time they screwed my notary. I have notarized lots of documents here but will not be returning. read more

I attempted to come here this morning for an Amazon return. I had 3 and hadn't yet pulled up the emails. I came in and told the raspy cigarette voiced hillbilly woman at the counter that I just needed to pull up the emails before I could figure out which one was which. She got very irritated immediately when I told her I had Amazon returns. Rolling her eyes and scoffing. I have never done a return before so I needed some help. I showed her the scan code and she shook her head and with a nasty tone very rudely started her sentence with "first of all, and let me finish"". I wasn't even talking yet I was looking through my email! She said I can't even scan that and I'm not going to be able to figure which one is which either. I was so put off by this woman's attitude I just left and said don't worry I'll just somewhere else do you seem interested in helping me anyway.This woman shouldn't be working in customer service. Won't be going back there if this is how customers are treated. read more

Again, I wish I could give zero stars.. I did not return to this godforsaken fiasco of a mail store. I just saw that they had something to say about my review. Since they are trying to slander me on my own Yelp page, I will go into more detail about the poor customer service. Not only were the clerks unfriendly, they treated me like I was dumb. I'm sorry I don't know everything about mail? Once they charged me for the packaging, they immediately wanted to move onto the next customer. I understand that, and that's fine, but I did still have a question about the shipping label and I wanted to recycle the extra packaging I didn't need. When I expressed that I still had questions, the clerk got an attitude. The fact that they are trying to claim I needed "extra attention" made me laugh out loud! If you can't answer a simple question for a customer then you shouldn't be in customer service. I also expressed to the clerk that I found his service unhelpful, then left the store calmly and shipped my package through USPS. No scene was made, you can check the tapes ;) read more

I ordered something online and had it delivered to my uncle's house in Stevenson Ranch. Unfortunately, since he wasn't home at time of delivery my package was re-routed here for pick up. It kinda sucks that they close early at 630pm during weekdays. I think they should close later like at 8 or 9pm to accommodate the other working people who leave their jobs at 5 or 6pm. So I had to go there on a Saturday instead. And still they close early. The staff are really helpful here. The place is pretty small. It is located in a Plaza so there is a lot of parking. read more