Long review, but worth the read! I actually go out of my way to come to this location. If you've ever been to the one on Copper Hill Drive, you'll understand why. That branch stresses me out every single time. The energy is tense, the staff is rude, and I DREAD walking in. This place? Complete opposite. The team here is joyful, warm, and genuinely kind. They're talkative in the best way- joking with customers, laughing with each other, and making you feel totally at ease even when you're walking in with a mountain of packages like I did yesterday. The vibe is positive, team-oriented, and it shows. You can just tell these people actually like their jobs and like each other. The woman I believe is the manager deserves a special shoutout. She's so pleasant, and it's clear her team genuinely enjoys working for her. That kind of culture doesn't happen by accident. She creates it! Seriously, if Copper Hill is your default, do yourself a favor and make the drive to this location instead.10/10, will always come here. read more

These guys are always so helpful so nice and professional and fast! Highly recommend them!

I went to the UPS store on Bouquet canyon this morning. I was dreading my return, but Jillian was so pleasant and made my return so easy. I will definitely be going back because of her. She went above and beyond to help me and she was so kind. read more

Jen and Drew were tremendously helpful packing a hand made children's rocking horse. Drew was especially careful bubble wrapping and boxing this large and bulky item. Jen, while helping other clients, multitasked and took time to ensure my shipping info was correct and completed my transaction in a timely manner. Estimated delivery is the only downside to UPS which can be a real crapshoot. read more

Leadership lacks accountability and sets bad example for her team. I went in during a slow shift on a weekday to inquire about a package I dropped off. Jillian's (the manager - unfortunately) only response was that drop off packages are "out of their hands," and her attitude grew increasingly rude when I tried asking about who I could go to for information. Instead of giving me resources or actually helping, she only seemed interested in acting like stuck up a high school mean girl. GROW UP. Set a better example for your young employees, who no doubt will leave the store and actually pursue a career. I was back the following week and asked an employee, Charlie, for advise and he was able to give me a phone number. I got my refund and found my package thanks to him - stars for him and him only! read more

I've been using this location for years. The people there are always friendly and efficient at processing packages. Remember, they are NOT UPS, but a franchise shipping location, so prices are a bit higher, but well worth it. read more

This UPS location has the best employees. They're friendly, kind and helpful! Luke and Daniel just help me with returns and packages. Both of them friendly, smiles on their faces, very helpful! Thank you both! read more

Employees are friendly and helpful, never had an issue with this location. But it smells like cigarettes inside.

Shipping a package overseas was surprisingly smooth thanks to Jillian's professionalism and attention to detail. She guided the process with ease, ensuring everything from the paperwork to the final steps was handled correctly and efficiently. It's clear she takes pride in her work and leads by example. The whole team reflected the same level of care and organization. Excellent service all around read more

I've used this UPS Store location before without issue, but my most recent visit caused real problems. A staff member labeled my package under the wrong mailbox number despite my mailbox code being clearly on file. read more

I've never been to this store before and came in today needing help with literally everything from packaging to the QR code situation. The store was busy but every employee was kind and so helpful. Top tier customer service. Thank you. read more

Jillian is a horrid excuse for a manager. I've come in a few times in the past few weeks to ship and she is consistently rude and condescending to customers and even her own staff! The kids working there are half her age and have more customer service skills and class than she could ever dream of amounting to. If you're gonna come here, do yourself a favor and make sure she's off. Every question is answered with sass, deflection, and blame on the customer. I've known the owners of this store and their sister store on the East end of town, and its so disappointing to see they're letting her run their business into the ground. read more

This UPS store is a waste of time. The cashier (Aurora) didn't put the complete address on my package, as a result it was delivered to the wrong location. Go back to the UPS store, they are COMPLETELY hands off. Call UPS. Zero accountability. Just get you out of the store so they can take more $ from others. They claim they are not UPS, so they can't do anything to help. Funny, it says UPS Store on your building. Beware of this place, they just want revenue with no responsibility or care. read more

I have been coming here for years and every since this one employee, I believe aurora, left the store everything has been AMAZING. So much faster, smoother, and everyone is so nice and helpful especially Jillian. Whatever she did to train these employees was amazing they are all so efficient, just unfortunate the one worker held them back for so long. read more

Nice people. Reasonable prices. The parking sucks but it's very convenient. In and out quickly every time I show up.

Unreliable and not up to date. Had a note about a missed delivery at 4pm. Said my package would be at the local store. Show up the next day at opening time. Package is not there. Ask the gentleman at the desk about it and the lady I'm assuming is the lead stepped in and blurted out it's not here and doesn't know but will be here later in the morning. I've already missed work this morning for this and now I need to leave work early again because they close at 5. Terrible customer service or tracking system. No timestamp of attempted delivery either. read more

The UPS Store - Printing Services Near Me - Saugus, California

Best UPS in SCV. Fast, friendly and good people work here! I especially appreciate the nice lady open on Sundays, and love that this location is even open Sundays! read more

Small location but the staff is fast and kind. I have faxed and shipped items here. The staff is kind to ask if I want a receipt everything we have been her so far. Parkikg can be difficult on a busy day but please be patient. The staff does their best to help everyone in a reasonable time. They are abiding by social distancing for everyone that comes in with notices on the ground. read more

Leaving this review for Jennifer and the team at this UPS Store. They're all professional and friendly, Jenniffer helped me with a issue I had and took care of all my concerns. I will always use this location, thanks again. read more

We needed to have some documents notarized. They were very nice and accomplished this for us. All of the employees were very accommodating and helpful. read more

I think that if you use this outlet for dropping off packages you might come out with a 3 star review. Make sure you don't need to make a copy or print anything. It gets real pricey now. If they have to use your USB to print anything they charge you a 3.00 charge labeled as an E-Mail printing fee. Strange even though though I didn't email them anything to print. They just put my USB into the copy machine and found the file and pressed print! Copies cost 1.50 so at the end of the day I paid almost 5.00 to send a package which had a return label prepaid. I know we are struggling in these strange times but I don't see the reason for exorbitant fee's or to use that as a reason to waver our business ethics. read more

The UPS Store - Printing Services Near Me - Saugus, California

Got the best service at this location 11/27 mid day. The young man went above and beyond to help me. I didn't have a printed label or packaged box, the young man provided solutions for both and it cost me less than $2. Earlier that morning I waited 15 minutes in line at the copperhill store only to be told I had to have a printed label and prepackaged box so couldn't help me . Thank You Bouquet Canyon UPS - keep up the FANTASTIC customer service! read more

Been here a few times to return Amazon products that don't work for me. Haven't really had any issues before this time around. Walked in and no other customer was in the store. Hailey behind the counter "how can I help you" while looking down and taping something else. No "hi or hello". I had 5 things to return, and she seemed very bothered by it. Even though it didn't appear busy in the store and I had all the QR codes and items ready to do. She prints my receipt and says "here you go" with a very dismissive attitude. She probably wanted to finish her sentence by saying "here you go ... get out of the store now". Just feel sorry for her cause it seems like she's having a bad day! Btw; this is my second time leaving a bad review ever in my life. read more

I want to give a shout out to all the employees of this store, but mostly to Jennifer F. She is knowledgeable, patient and kind. She is efficient and goes the extra mile to make sure your package arrives in pristine condition. I am always greeted and waited on promptly. It's obvious the owner treats her employees well, because they all have a pleasant demeanor. J=joyful E=energetic N=nice N=notices I=informative F=friendly E=efficient R=reliable Thank you, Jennifer! read more

Taking back my last review. Lost my package and apparently also lost good employees that made the trip out there worth it. On top of that, they were unsure of what to do with international shipping and made me wait 30 minutes while they figured out what to do. Won't come back again. read more

The customer service was good and they treated me with respect they were also very helpful with me shipping out a package

I come here all the time to drop off Amazon returns and returns for other online purchases. Quick, efficient, friendly service. Only downside is the parking lot. It's way too tight so I sometimes park on the other side and just walk over. read more

I came in because my wife had previously mailed a package of clothing to Mexico and it was returned to our doorstep. I brought it in to figure out why. The staff member that helped me (I think it was a manager but I totally forgot to get her name) was patient and helpful. I was impressed with the amount of time and effort she put forth to try to get me some answers. As it turns out, there are stupid restrictions for mailing clothing to Mexico, due to Mexican policies, not UPS policies. She looked up all the info online, and when I asked her if I could mail it through USPS instead, she called and waited on hold for almost 30 mins to get an answer for me, even when I told her she didn't have to. In the end, she ended up taking the package back and mailing it through USPS for me, and even though the cost was about $20 more than the original mailing price already paid, she did not charge me the difference. The only reason I didn't give 5 stars is because the whole situation could've been avoided if they told my wife the first time she mailed the package that Mexico doesn't accept packages of used clothing, unless it was left behind by a visitor and you can produce proof of the recent visit, i.e. a plane ticket. No, I'm not making this up. This is the Mexican policy (smh). Anyway, when I came back, I was quite impressed with the service I received, so thank you. I'm sorry I didn't get your name but I believe you went above and beyond to remedy the situation. read more

Today was kind of an emergency for me. I had to mail something out and it was pretty important. When I went into the store I don't with a girl by the name of Jennifer and another girl by the name of Caitlin. Caitlin was the one who helped me the most. Both her and Jennifer were friendly and did business very professionally. In the society that we find ourselves now, it's a pleasure to see that somebody takes their job serious. It's obvious both of these girls do. Well done! It will be a pleasure doing business there again. read more

Love this store. I usually just come here for Amazon returns but they also make copies here and do notary too. The staff are always really friendly and helpful too read more

Very disappointed lady employee did not get my package even though last time they print it for me seems like they do not wanna do their job

We just visited this store for the first time today and this place has the most excellent customer service we have encountered in a long time! Jillian was so kind and helpful and assisted us with shipping a tire. She gave us valuable information and made us feel welcomed there. Thank you Jillian! read more

Absolutely my favorite drop off and shipment location ! All employees are friendly and efficient ! Im always greeted with a smile and recieve possitive happy vibes , while interacting with everyone . The store is always clean and welcoming . They provide many other services : mailbox , notary , usps , print , etc . Prices are great , definitly recommended in my opinion !!! read more

My family has used this UPS over the years and I have never left with a bad experience. They always have what we need and friendly service. Recently, my mother and I were facing an urgent situation and needed an updated Power of Attorney notarized like yesterday. The owner went above and beyond to help us. We are ever so grateful, to Jennifer and her wonderful team for there superior customer service. When the reps behind the counter understood the challenge we were facing they pulled the owner in and she made a miracle happen. We have not had such a great service focused response from a business in years and it shouldn't go unnoticed or unrecognized. We appreciate it more than we can say! Thank you! Thank you! Thank you! read more

Charlie, Drew, and Jillian were all very helpful in ensuring my package was appropriately packed and sent out for a reasonable price. This was my first time, and it certainly won't be my last! Thank you for making this an enjoyable experience read more

I have been coming to this store location for almost 8 years. I loved the fact that the store was close to my house, Julie and Paulina would always remember my name and would go above and beyond to help with whatever services I needed. They were very helpful, kind and made it feel like a mom and pop store. Now, the last few times I have been in, the new staff is horrible. Zero personality, not friendly, rude, not helpful and act like they know it all at the age of 18. They make you feel like you are bothering them when you walk in. I was inside the store and a lady came to the door and they declined her service when the hours are posted open until 6. It was 5. I will probably not be returning to this store and will have to find a different store to go to. I'm usually in there a couple of times a week. Not anymore. Very dissatisfied. Bring back Julie!!! Bring back Julie!!!! She was the person that made that store great!! With her gone, it's gone to hell. read more

They are very professional and polite. They work quickly to get customers in and out. Always a good feeling coming here. Trusted and highly recommended. read more

I have been going to this UPS Store for years. I really liked the service, Julie & Paulina were always kind, fast, friendly and gave correct information every time I went in. Yesterday I went in and was returning items to amazon, I thought I needed a box for one and didn't have one that fit the item. I asked the clerk to look at code amazon gave me to return item see if needed box, she said no. That code is good for them to box item, I asked her if she was sure, she said yes. I said I would come back tomorrow, I did go back and a different clerk said no I need a box, I told her about previous visit, she said they have many new people that aren't trained yet. So I had to make three trips to return item. I will be using a different UPS STORE in the future. read more

We switched to another UPS store after several unpleasant interactions with rude staff members at this location. The first time we went into the store to set up an account, the lady who assisted us (she may have been the owner), was friendly and efficient. Unfortunately, each time we visited the store after that, we found the younger employees to be unprofessional, abrupt for no reason, and disinterested in assisting customers. We wanted to give them a chance, and tried going in with a smile and being very polite, but they didn't greet us and were sullen/rude/lazy each time we had to request something. Over time, we lost confidence in their ability to handle the large amount of personal and business-related shipping we do throughout the year. Since switching to another UPS location on Golden Valley we are much happier. The employees at this location greet us each time we arrive, dress and behave professionally, and jump at the chance to assist their customers. The parking lot is also a lot larger, with more room to load/unload packages, and the store itself is roomy and updated. I would suggest the owner of the Bouquet Canyon store retrain or rehire their support staff, because elevating their professionalism/customer service is a fixable issue, and would make a world of difference to customers who have to go in there frequently. To be fair, we didn't have any issues receiving packages or using their other services at this location, but we couldn't imagine dealing with that consistent rudeness, the cramped parking/store, or worse, having to rely on a frowning/disinterested employee to help us track a lost package. Bottom Line: if a you don't take yourselves seriously as a business, you cannot expect your customers to take you seriously, either. read more

I like that they will box it up for you!!! So helpful and makes the shipping cost more tolerable. They are always nice and work hard to keep the line moving. They ase my "go to" shipping location! read more