I have always received quick and friendly service from the staff at this location. yesterday I was in a bit of a hurry and had some questions about the transactions I was processing. Raul was VERY patient and helpful. I am an older person, and he did not make me feel silly for asking the questions that I did. THAT is TRULY appreciated!! Thank you Raul. read more

If I was given an option to give 0 stars. I would do it. Very Rude Very mean. I would not visit this store at all. leaves a bad image. Never felt so mistreated. Horrible Staff read more

Owner is so, so, rude and lacks basic customer service and transparency skills. The employees do not seem sure of what they are doing regarding differences in shipping or handling of packages. No one greets you upon entrance. The owner made no effort to help or explain to either me or his employee and wouldn't even stop to explain, speaking in passing to his employee as if I was not there. UPS is a chain, go to literally any other one for an experience with any semblance of customer service or transparency in why rates suddenly jump from a quote of $58 to $138 other than "it's a return label" which was what it was when I was quoted $58. DO NOT GO HERE!!! read more

I never really visited the UPS store in Downey until I started doing Amazon returns here. They're super efficient here, very friendly, polite and professional. I walk in and I'm greeted every single time and I never have to wait! They always have a team working quickly. I've never really looked around, but it looks like there's all kinds of supplies here. They also accept other returns from stores and businesses. I don't know why they don't have higher ratings, but I've never had an issue here! The only issues I've had are completely out of this store's control. Sometimes there are people outside asking for money or people in an altered state hanging out outside. It doesn't always feel comfortable or safe but again, it's out of their control! The parking is so so. There's a busy Chipotle and Panda Express so the parking lot is a little chaotic to navigate. Hopefully in the future UPS will upgrade to a large store elsewhere in Downey with better parking! One can hope. read more

Notary service was available on site with no appointment. Cashier let me know I did not need to pay more for any upgraded higher cost level of shipping to get proof of delivery. Everyone was polite and helpful and service was quick without waiting. I'll go here again in a heartbeat next time I need anything. read more

Worst customer service by far of any UPS drop off. Everyone had attitude, no greetings and would rather carry-on conversations with one another than assist customers. The guy in the dodger hat either needs to get fired or sent back to sorting boxes at the warehouse where zero customers are around. read more

I've been charged for two years for returns from Amazon on a 30 day free return purchase. Today I confirmed once more with amazon and I've finally got my email scan for no return fee. Amazon states with no receipt I can't help you. But Amazon sent me there to drop off a return. The receipt I get printed out from ups is a "tracking* receipt with no charges stated but weight ID. Millions of us have returned item how many have noticed this hidden fee???...but I paid cashed so everything was money in there pocket. Is there anyone else whos been charged for this? Scammers in ups as well. But they will change their name and then do another business. Ups is been up for years..... multi million dollar companies fucking ppl by taking little by little... Am real and up front Andrews Lovera. Here is another fkkkddd up business in our great country. As yet I am who I am. Your welcome for the tip ups at Downey No it's not a surprise charge. Amazon states no return fee. It's finalized before every purchase. read more

Very awesome staff, always been reliable and accommodating. I really appreciate their service and dedication. From a long time customer.

Employees are useless, they stare at you but offer no assistance. You are better of doing a drop off elsewhere.

I'm disappointed..I was expecting better customer service from this place and there employees..plus it's in downey.i would expect this kind of service in a store in the ghetto lol not here in downey...I don't know how to scan the qr code or send it to there printer..plus it's 1.50 for 1 single simple copy and no one offerd to help me or anything or even greeted me on entry.. so bad customer service i know I won't change anything or my opinion matters... read more

Had to return an Amazon package. Siri said this was the nearest UPS store. Walked in. Was greeted right away. All staff wearing masks. Scanned my label. Asked me if I wanted a receipt. Said yes. He said he would tape up the box for me. A few hours later got a notification that I received my refund. Nice! Easy peasy. Great service. Parking sucks. Reduced spaces. But I know that has morning to do with the store and more the strip mall. Can't have it all I guess. The question is but why not?!?! I'll be back. read more

Always super helpful. You walk in and immediately are told, "I can help you over here." I've been coming here for years for Amazon returns. No hassle,no label, have your return QR ready, in n out, very friendly. Thank you for the efficiency! read more

Went in today for some returns. Clean store, fast efficient. Worker was very kind today 6/22/23 Thank you read more

I had went in today about 1:30pm to drop off my return for Nike. I was expecting it to be super busy thankfully as soon as I walked in I was able to walk right up to the cashier right away. I wish he had a name badge on because he was so friendly and had me in and out within a couple minutes. The store was very clean and organized and I like how it was not out of my way after going to Michaels at the Downey Landing. read more

They always seek to acknowledge you when you walk through the door, they try to do that even if there are other customers there, the free guy will wave you over and help you and get you out of there fast as possible. They are conscious of keeping the customers moving and I appreciate that. read more

This used to be my go-to drop off location. Now it seems they're desperate to make a dollar and some change off Amazon customers. They literally refuse to accept the return unless you pay Them to repackage the item. I walked in yesterday with an Amazon return and I hadn't noticed it said "Customer Packed or packaged" below the QR code, nothing new here. Since I ship regularly I had slightly oversized shipping bags in my car so I cut one to size, wrapped the item and taped it securely. This was not acceptable to the children working at this location. They demanded they repackage the item otherwise they would reject my Amazon return. I paid the $1.87 because I was far from the next closest UPS store. I'll go somewhere else from now on and you should too. It's not about the amount they charge to repackage, it's the lack of integrity to serve your community not price gouging the customers of a contracted company you fulfill orders for. read more

I dropped off a grow light about 5 days ago, turns out my buyer received the product today and notified me that the cord was pulled out and the plastic was broken blaming me for these things. When I dropped off my light it was in mint condition, no broken cord no broken plastic. This just upsets me because now I look like a liar for selling a broken product and this will affect purchases from future buyers. Shame on you guys for not packaging/ handling my grow light properly. I won't be returning to this location any further. This just beyond sucks. read more

Good: shipment was there on date it was supposed to be delivered. Bad: they have a pick up fee, on top of what you have already paid for to have it shipped. That is Ridiculous!!! read more

Últimamente los que trabajan en ese lugar solo van por su cheque no les importa dar un buen servicio lo ignoran por completo le pide ayuda a una mujer que trabaja ahí de los más arrogante cuando le pide ayuda para conectarme al wife y sacar el label de devolución he ido a otros lugares y me han ayudado a hacer las devoluciones pero aquí no lo recomiendo a mi gente hispana Lately, those who work in that place only go for their check, they don't care about providing good service, they completely ignore it, they ask for help from a most arrogant woman who works there when she asks for help to connect to the wifi and get the return label I have gone to other places and they have helped me to make the returns but here I do not recommend it to my Hispanic people read more

Terrible customer service. I dropped off a package and the guy who took my return didn't say a word to me. Thankfully I don't have to come here too often. read more

They try to screw you here. I brought a box in and they tried to charge me to repackage it. The manager came over and told the employee who was helping me that he had measured my box incorrectly and needed to charge me for a larger box. It made no sense. She was trying to weasel me out of an extra dollar. Forget it, I don't like to be treated like that. So I went to FedEx down the street. They helped me out in minutes, asked zero questions, gave me full coverage and I was on my way. Don't waste your money here. They clearly don't want it. read more

A girl who was at the front desk was rude, I'm not even sure why. She was absolutely not helpful, I would ask a question and she would give me a sharp, rude response and she would glare at me. Her whole demeanor was unnecessary and you could tell she hated working there. I came in last week and a guy at the front desk, probably middle-aged glared at me as well when I walked in. I didn't do anything to either of them but both of their customer service was terrible, the younger men that work there seem nice and helpful, however. read more

Hard working staff. Went on my lunch break like most people but they get you in and out of there in no time. Now I know where to go for my Amazon returns. Great value. Service Requested for sending out was 10/10. read more

Love the quick service at this location. We have done a few Amazon returns there. I'll keep going there.

Came 10 mins before closing, young guy quick to help they all had it going looks very well ran. My issue is the printing out of a label I'm returning something from Amazon QR code works but from Nike I have to have the label? Why? Asked to have it printed they told me no when the label # is on the email on my phone They told me I couldn't email to them that I had to do it myself and pay $1.50 Hilarious why tf would I pay for returning something that I have the label for and you can just print for me? Why y'all gotta be like that I even said $1.50 is a blunt to make y'all laugh and no sense of humor Sad to see for real Why y'all work here if you won't use the resources Talking about email it and print it myself? Like did I come in asking y'all for a job of wtf hahah I'm sure in the OC they would shipped with a freaking smile on their face and said thanks Enjoy your week guys read more

UPS has for me always been an underrated business. This brick and mortar location suuuuuucks with the parking most of the time. And if you're sending a package across the country it can get pricey quick. But... The employees are very friendly, efficient and no nonsense! My kind of people when you are on a time crunch. read more

My first time here. Came here to return books I bought from Amazon. The place is small and the worker was really helpful. Drop was easy. But I got distracted with the sports key chains & house key available. They also do it there for you. Not expensive. I was happy with it. They also do Notary. I will keep that in mind when I need something notarize. Overall, a pleasant experience read more

The UPS Store - House key for my Son. HE LOVES SEAHAWKS!! - Printing Services Near Me - Downey, California

Not sure if they didn't have their coffee this morning or what. But out of the 3 employees there this morning, only one was nice. Employee number 159753 was rude. I forgot to tape my package so I asked if he could. He said he has to help the other two customers behind me ( there were two other employees standing behind him so why not just have one of them help me). I walked out but then walked back in because I just didn't like that. My package was sitting on the counter and it had not been taped even though the other employee was taping other packages and sat another package on top he had just taped. So I asked if I could see my package be taped ( I want to make sure the company receives my order return and give me my money back). The other rude employee let out a big sigh as if I was an inconvenience ( he was literally taping packages). There needs to be customer service training for them. read more

The customer service was almost as if they didn't want my business. Felt really uncomfortable. I asked if I'd be receiving a tracking number and the associate helping me replied yes unless you want me to throw it away.. I really wanted to just grab my items and go. Hope others have a better experience. read more

I went in to drop off a prepaid package but the employee didn't accept it. He said that it had to go to an actual post office, but the thing is, I take my prepaid packages to the ups store all the time and they usually accept it. I'm not sure if it's just the location or the employee but its unfortunate. I wanted this to go out today. read more

How about instead of whispering through your face mask and getting annoyed that your customers can't hear you, speak up? I am so thankful for the essential employees and cannot imagine the stress of having to work during this time. But no one tells you what it provide or what they need from you. I handed over my amazon drop off return and the man asked me a question 5 times because I couldn't hear him through his face mask. Finally, with attitude he said "I said which one is this?" I'm sorry I couldn't hear you but please speak up so you don't have to get annoyed with me saying what five times. read more

Today 6/4/22. I went to ups in Downey the manger was very rude. I really felt uncomfortable because of his attitude he was not nice or a gentleman at all. His name is Rick. Please be aware of this guy. I hope nobody goes through the situation I went through today. I will never go back again. read more

I've had 2 Amazon returns that had to be made here and both times was specially told by Amazon that a box was not needed. Now the first return was a large package so I purchased a box giving the store the benefit of the doubt even though Amazon did state a box was not needed. The second time I had a return here on a separate day I was again told a box was needed. Now this item was not large so I rejected their claim knowing they were just trying to get me to purchase one of their boxes. Avoid this store's scammy business practices. read more

I went in a few days ago to send out a package and I've been to this location many times before for my returns and have NEVER had an issue with anything , or anyone, the staff is always helpful and courteous and I'm in and out. However this last visit on Monday, I went in and dealt with "Eric" who had the worst demeanor from the beginning and you could tell he wasn't going to lift a finger to actually help me. He walked away while I was asking him a question and went to help someone else which was fine but he did it multiple times and never came back to finish helping me, honestly we just plain rude and lazy!!! It's employees like him that make a business look bad. I hate to be a Karen and write about it, but honestly I was so frustrated by it, that I don't even think I want to go back. And I don't even feel confident that after I paid for the label he sent out my package, because I have not received my refund and it's been a week. read more

Been dropping packages here for a month now and they refuse to weigh the boxes. I drop off anywhere from 3-10 boxes and they place one box on the scale and scan the rest. UPS is supposed to weigh each package to make sure the correct weight was entered and for customers receipt should they be overcharged down the line. When i told them i need individual weights for the boxes, they stated they don't do that at THIS location and to go somewhere else. Employees (more than 1, it was 4) actually got into an argument with me stating that even if they weigh it, it holds no value. Not to mention this location is small, you can barely walk inside with your packages & be comfortable. The workers don't look like they want to work there, and offer no help when they see someone trying to carry in 10 boxes by themselves. When you drop off returns, they also take longer to process (example amazon, you drop it off, but it doesn't register that you did til hours later). I'd avoid this location if you can, there's another location in Lakewood that's more friendly and helpful. Although this one is down the street from my house, I'll make the drive. Oh yeah, and parking SUCKS. It's across the street from a high school so if you're dropping off around 2-3PM, there is TONS of traffic inside the small parking lot you can't park, can't leave, or move for over 10 minutes. read more

Always at the Downey ups returning Amazon packages and shipping out items. Workers are always patient and helpful. They are very quick to help people get in and out which is great since I'm always in a hurry. read more

There ok. Small store much confusion when you walk in. Oh and wear shorts, maybe a tank top with flip-flops. The place is steaming hot. I was not sure what was going on with that, possibility air conditioning out. read more

This is my go to UPS Store for the past year since moving to Norwalk. Everyone here is friendly and accommodating! Would recommend this particular UPS store if you need to ship/mail anything within or outside US! Rates are better compared to USPS and Fedex! read more

04/22/21 I infrequently must mail legal documents for work and have no issues w this store. They are very quick, courteous and efficient. I have been there when there are longer lines, but the staff here are quick and mindful and keep the line moving. Thank you UPS STORE Downey CA. read more

This is my go-to business for all my shipping needs! They have helped me with a myriad of services including: help with dropping off Amazon packages, faxing, printing, scanning, packaging items I needed to ship and super fast, reliable shipping. Friendly & reliable service. Recommend 100% read more