04/22/21 I infrequently must mail legal documents for work and have no issues w this store. They are very quick, courteous and efficient. I have been there when there are longer lines, but the staff here are quick and mindful and keep the line moving. Thank you UPS STORE Downey CA. read more

This is my go-to business for all my shipping needs! They have helped me with a myriad of services including: help with dropping off Amazon packages, faxing, printing, scanning, packaging items I needed to ship and super fast, reliable shipping. Friendly & reliable service. Recommend 100% read more

Customer service is poor. Waiting in line and seeing how they respond to customers is horrible! Also, no one with direction and ensuring that people stay 6ft apart during covid. read more

This is the closest UPS store to me and they do notary which is amazing. You can almost count on all UPS store to provide this service.

My absolute favorite store when it comes to dropping off packages!! The staff here is always super helpful, friendly, and trustworthy. Happy to call this store my local UPS store! read more

I'm coming to these location for the past 5 years. Service is great and I'm in and out in few minutes. Staff amazing. Thank you for everything you do for the costumers. I'll be back. read more

This place can easily be passed as it's between a Panda Express and chipotle. Lots of parking around it

When a business is well managed. Customer's receive great customer service. No hassle, in and out. Prices are okay as well. I will continue to give this place my business. read more

There's nothing better than going to a place where you are appreciated and given impeccable service. I appreciate you all more than you know! Thank you! read more

This UPS store is by far the nicest and friendliest one I've been to. The staff working that day was nice and welcoming. I will only be coming to this UPS store from now on. Fast and great service! read more

Excellent service and friendly staff. People only complain about the parking; however, there's plenty of parking on the side. Don't be a lazy lol. Just park on the side and walk the few steps needed. However, if you're ADA, there are ADA spaces right in the front. read more

I come here to send back textbook rentals, send out large envelopes & just did a Live Scan fingerprinting. Service here is so quick & smooth! Alejandra and an Asian man helped me today. Both were polite and quick, they know what they are doing. My fingerprint was $25 plus the state fee so it totaled to $74 and some change so be prepared to have enough when you come in! State fee is pricey! They have a quality system to do the prints and it doesn't error out a lot like ones I have experienced before. She was helpful and patient with me while I got my things together. Overall, I was surprised at the price for the whole live scan but in glad I chose to stay and do it here. Took under 10 minutes to be rung up and everything. She even provided me with nice copies for my records. I will definitely return if I'm not at my local post office. read more

I'm a customer at the UPS Store. I have a box here and come here on a regular basis. I walked in and they were very busy. As soon as I walked in, the pulled me to the side and gave me my package. I just think the customer service was fantastic. I can't say it's like this all the time. read more

The service is great and they have anything and everything you need. Boxes of different sizes and peanuts to fill your boxes with. Their prices are reasonable and there are plenty of parking spaces so it's convenient. read more

I love this place. I love the people that work there. They are very friendly. I don't do business with them per se as I only go there to drop boxes because I have my own UPS account but they are always helpful when you have questions or need something. Some of the reviewer had issue with the parking but there are plenty of parking spaces on the left of the building when you are facing the building. I have never had issue printing my address labels there as somebody said that they charge. Sometime when my printer is broken, I go there and print the labels and they have not charged me. I don't know if they are being nice to me. read more

I come to this Firestone Downey, CA location due to its distance from my family's home. So far their staff has been very helpful in regards to making copies, printing from my mobile email and taking packages to be shipped. Their two staff members do stand out as far as up to par customer service. I hope they are still there. I didn't get their names down, but them two have been very helpful and professional. Hire more people like them that enjoy their jobs not because they are working there and money, but because they have excellent customer service skills being a people person to help people and professionalism in dealing with people. It sure makes a difference. read more

They offer great service. I have a mail box at this location and I am very happy with their service.

The place is okay, there is one hiccup. For years the same homeless guy stands in front of the door and refuses to let you open it yourself, and then asks for a tip on the way out. Every time. A good business would address this issue and have the offending party (who is indeed loitering within a 1/4 miles of the local police department) removed so the customers who are inclined to visit this location a sense of security and patronage. Obviously a franchise for UPS, if they knew what was going on they probably wouldn't like it either. Use FedEx they always deliver on time. read more

Customer service reps have been relatively friendly and courteous however be warned this location will charge you $1.50 to print a UPS return label. read more

Wonderful service. Never had a bad experience and I have been using their services for 7+ years. Random bonus fact: They have the cutest selection of 'made while you wait' house keys here. Every sports team and other fun motifs. read more

Over priced!!!! Honestly guys, I recommend public storage for Downey residents. Box's are waaaaay less expensive than what you will pay here. read more

I came in to ship something I sold on eBay and the customer service here was lacking. The employees here are not helpful at all. The owner or maybe the manager is an Asian older gentlemen who seems annoyed by anything you ask him. I payed for the label I printed and decided to ship my package elsewhere. This store is located in a convenient location but I'd much rather support a business who has better customer service. read more

Went to drop of a box that I needed to send to Florida. He staff was really good. Alejandra help me a lot. She gave all the information that I need it. I would definitely go again when I need to ship more boxes. Price was good compare to other shipping companies. Thank you UPS STORE!! read more

I had great service at this UPS store very friendly service. Will be doing business with this sto

This by far was the worst experience I've ever had I try to ship something back to a company and they claimed that the server wasn't connecting to the company which was a fat lie why because I drove to a different UPS store and all they had to do is put things manually . This store on Firestone didn't want to do it the beginning because it would take about five minutes and a long line was growing so they lie to you and they tell you that something is wrong when there isn't nothing wrong but it just takes a long Time to do which they didn't want to go through the trouble read more

Fast and easy ups small store. Though a couple things to touch upon. Its located in a plaza smack dab in between a Panda Express and Chipotle. This means that during lunch time, there is no parking close by to drop off your package. There is of course the Wells Fargo parking in the same lot, but for convince they need to make some kind of drop off zone for people. I myself deliver large heavy packages sometimes and don't like lugging it accross the parking lot. read more

I love this ups store!!! They are so nice and helpful, and after having a bad experience with the ups on rosecrans and Lakewood I was very pleased with the way I was treated at this location. I got documents notarized and since I work in the area it was very convenient!!! Thank you guys!!! read more

I came across this UPS store while searching for a place that does finger print screening. As require by the CSLB I had to get a background check. I came to this UPS store and I was helped by Vanessa, I think that was her name. She was very quick and friendly. I was in and out of there in 20 minutes. read more

It was crowded when I went and the parking was horrible. I waited to get a parking spot about ten minutes. I had three packages and had to hold all three for awhile because the line was long and the service was slow. read more

The people working here are very friendly and efficient! The only problem is the parking, but the business itself is great

Came here to get fingerprinted twice and both times the female worker (started with an M) seemed so lifeless and bored. I know life can be tough but I felt like my soul was also in the process of slipping away from me the longer I was in there. read more

Great mail store had no problem dropping off 10 big boxes via ups. Staff was helpful on the phone and in person. Definitely coming back for any shipping I have. read more

If you need something notarized - don't come here! Careless and unprofessional for a time sensitive type of service. Go to AAA!

I went here to get a notarized affidavit of loss to get a passport replacement because my purse was stolen together with all my IDs and passport. Apparently, The UPS Store can't help me because I needed to provide two IDs! I have a police report from the Downey PD and digitized copy of the IDs that were stolen from me. I even offered to show my original birth and marriage certificate, and still, I was not accommodated. Don't get me wrong, the girl I talked to was nice but she's just following the management's policies. I am just so disappointed. read more

ups management should look onto this lousy service these ups store had.............ups store#5461 if there's half star or any lowest rating ,...i will give to this store, for they lost my package that is going to canada meant my sister niece & nephew as their christmas gift. i can't understand how the package was lost for aside from it has the address written all over the box. i don't understand the excuse they provided to me that it was not "scan" by the driver who pick up all the package from the store don't know whose fault it is, the fact that i trusted them, and paid for the shipping/delivery, they should be also doing their part . what kind of policy this store or the ups management have, it is a scam. they got interest on my package so it was declared lost. that"s it!!!!! they don't considered they inconvenience, hassle , frustration they caused me...... they don't value their customer at all.... for us who put all our savings and efforts to collect all the items we can sent to our love ones, and just for a second, they have this guts telling to my face "that my packaged was lost." i need a truthful answer.not promises....,and i deserve to be updated, not me who always following it up, because you guys failed on what are you supposed to do to your clients. read more

I send a package for next day shipment. Four days later my package has not arrived. They lost it. All they said we will refund you your money in 8-10 business days. That's not the point I said. I went to a different UPS store and mailed a similar package that did arrive the next day. The workers at this location are incompetent and don't care. read more

This place charges $1.20 to use their computer to print out a stinkin' UPS label. Talk about gouging. I ship packages with UPS all the time and have NEVER been charged for this service. STAY AWAY!! read more

Young lady helped me with my livescan finger print scan even though I was 15 minutes before walk in time she set expectation told me she would need to help other customers if they came in while she did my livescan finger print scan and she even went the extra mile to have me email the store and print the flyer that gave me this service at no cost due to company having an a Citrix account thank you I'll refer all my friends and family here she helped me feel taken care of as a customer 15 minutes earlier I was upset due to a place in Norwalk Ca named Imperial Mailbox Notary Services rejecting me and trying to charge me $25 for this when my flyer that said it was free that "manager" told me it machine was "down" stay away from that place come to this ups store instead! read more

This store is awesome!!! I needed a paper notarized and I got to their door at 4:01 they closed at 4!! They not only let me in but they helped get that paper notarized!!! You don't find customer service like this very often!! Check them out next time you need notary or ups stuff done!! read more

Paid hefty OVERNIGHT shipping premium to get my Mom her birthday gift in her hand by 10 am next day (Downey to DC). Driver in DC does not attempt to call my Mom when he got to her building but instead leaves a note on the intercom that my Mom noticed while going out to run an errand. I reached out to my Downey location because that's who I am dealing with plus their receipt reads to contact them for any concerns. I explained my situation. They contact their UPS office. I get a call back telling me that the driver will return same day. That never happened. I called again next day. I'm told a manger will contact me. That never happened, even though he claimed to have done so, however I have no messages from said mgr. Three days later we are told that my Mom, who does not drive,figure out how to go to a UPS access point where her package is held to retrieve it. I asked the mgr here in Downey for a refund and to please send me an email documenting this blunder. He gave me his word this email is forthcoming. To date...crickets!!! read more