Absolutely awful customer service. It's like they're actively trying to not help you here. I called…read moreahead to ask if they took gift cards here and the lady on the phone said yes so I drove there to sell my $50 boxlunch gift card. The lady who helped me wouldn't take it and couldn't/wouldn't give me a logical reason why. Part of me thinks it just wasn't entered correctly into their system. Ended up just being a waste of time. I'd recommend going to a different location.

They are very rude. Specially Pricilla. They denied me from sending money. Because i made a mistake…read morewith the amount I was going to send. Worst place ever

Was pretty sketch about cashing a check here but I really needed it. Michael was great when I…read morewalked in. Great service with a smile. Thank you!

Worst Wells Fargo branch I've dealt with. They never answer the phone, and when someone finally…read morepicks up, they refuse to give any information and tell you to come in person for everything. Customer service is terrible, employees act like helping customers is a problem, and deposits take forever. Completely inconvenient and disappointing.

Bad service the lady with the black Gucci glasses she has a really bad attitude didn't have time…read moreto explain why she couldn't send my money to the receiver

New management, new people, new services, extended hours of operation, the place is been remodeled.!read more

Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

They are racist, i went in to get a loan and they wanted to fax something to my job. Why do you…read moreneed to fax anything to my job if i brought in my most recent pay stub? They only offered me $50 i didn't take it! I went to their other office on Wilshire in LA and had NO problem they understood i was a salary employee unlike the office in Norwalk who didn't ask! And i got a loan for $255! It's all about where you go. I don't recommend you go to their Norwalk office though

Convenient, Safe, and Friendly staff. Honest employees, highly recommend this companyread more

JENNY IS AMAZING!! A…read morehuge "Thank you" to Jenny!! My husband Joe went to continental to make a transaction and for whatever reason he was having problems where he went. Jenny was very understanding to his situation and it seemed as if she performed a miracle or something because the next thing you know the he walked out of the place a very happy man! He's taken care of things here before and never had issues but today was different, Jenny went above and beyond and we felt it was only right to publically thank her.

Fast service, the lady that was there answered my questions and was friendly. I was satisfied with…read moremy interaction and glad this place is not far from my home.

I came in to this location once again to buy pesos for my upcoming trip. My experience was great…read morewith Noemi as my cashier and I appreciate her quick and accurate service. She double checked the money I gave her and the pesos she gave me. She was very polite and not once made me feel like she was in a hurry to get the line down behind me. She waited until I had walked away from the window to call the next customer. Employees like Noemi are the reason I continue to make the drive from Whittier to buy pesos and send money abroad.

EDIT 2: I was not a new customer, I had told her I was not told about that the other times I had…read moregone. She could have easily explained the fraud thing, without being rude. And I did not "feel" she ignored me. She straight up saw me in line long before she attended to me, walked away, rolled her eyes, and sat back down. You do not need to lecture your customers who do not break the law, tell them the first time, and deny it. And they will learn. Like I had said, I was not a new customer, she should have just said "It is signed, and we do not accept that, unless you are a previous customer, are you? I can look you up." Not be condescending and disgustingly rude. Now I am starting to see where she learned to not have accountability. EDIT: I went again a few times after my last review, I went to cash a check. I had done so now about four times. And it was only because my Chime card had gotten lost, and I was waiting for my new card that got lost in the mail. TWICE. I'm 32 years old, have cashed checks MANY times. I worked at 7-11, have friends that work at banks. OK ANYWAY - I get there and the lady behind the counter gets up, and sees me, and rolls her eyes. The younger lady was helping someone else. She goes "come" and does a hand motion, like im a dog. I hand her my check and ID and she says to me, "I cant cash it, its already signed." I said, Why was that never an issue the other times Ive been here? Or the billions of times Ive done that at any bank? She says "Because thats how it is here and whoever helped you before Ill find out and report them to the manager. But just this ONCE I will cash it." I said thank you I appreciate it, I really need it. She takes a deep sigh and throws my ID into the slot, throws the money, and walks away to eat or take a shit or whatever her problem was. The younger lady was now alone and saw the look on my face and said sorry. Rudest lady ever! The other ladies are very kind and professional. If it is a policy, I should have been told before. But there was no need for being so rude and nasty, furthermore, in 32 years I have never experienced that rule ANYWHERE. The manager has replied to my comment before, I hope he does so now. Please fire a person who tries to go against her own co workers. Thats just nasty. Thank you.

0 Stars if I could not put any stars I would . This place is terrible. They forge Checks &…read moreSignatures. Do not come to this place. I don't even know why they're in business forgery is a felony.

Will process your check without your authorization and then deny to give you another loan and will…read morehang up on you when you try to explain what happened. Very rude

Thanks for helping me while I was in a bine. The customer service is great!!!!!!!!!!!read more

Great service. They took good care of me. He went above and beyond to verify my check after hours…read more Very impressed.

Hi everyone, just a heads up. This location tried to scam me of $100. I paid for my money order and…read moreit was counted by the employee (and of course myself) the female employee with red or faded red into orange color tried to scam me and said I was short $100 after my money order was printed and handed to me. They have a separate location on Norwalk blvd that has never done that. Anyways just count your moneys fyi the money order was never cancelled. No one reached out to me about anything.

Worse place to do business, they charge to much it's almost extortion, don't know how they get away…read morewith loan sharking, they are a disservice to our community, it's like they targeted our community to shake us down when we're behind or in need. A one star is too much, when I asked for service on my account, they used profanity in Spanish to hide their comments.