The year was 2025 and I was feeling finer than 20 mother flowering dimes. Just kidding. I called…read moreand asked if they were able to cash a settlement check that I had received because I was disrespected at Walmart. A class action one so I thought this place was going to be packed because everybody gets disrespected at Walmart, you feel me? Anyway, they close around 8:00 p.m. if I remember correctly. I called at 7:30 or so and asked if they would be able to help me out with my big baller check. They said sure and asked how much it was. That's when I got nervous. A lot of people and or check cashing spots aren't used to people that handle this amount of money like myself. I let her know that it was about $21 and change and she said oh okay yeah come on in. The relief I felt was similar to the time I left the Jerry Springer show studio after finding out that the baby was my best friends instead of mine. That is probably one of the best moments of my life. Anyway, going back to the phone call. I was greeted with the angelic welcoming warm voice of a young lady named Maria. She told me her name and I thought it was talking to Aaliyah. She really rocked the boat when she told me that the check amount wasn't anything but a number I'm just kidding none of that happened but she was very professional and welcoming over the phone. So I showed up 45 seconds later drunk as hell jk again but yeah it was the smoothest a check cashing transaction has ever went. She was fast friendly and professional. I would say more but I'll just say that the customer service was exceptional. Maria was the best and she's a dodger fan so extra brownie points for her. I love you, Maria!

I had an emergencency where I needed a quick loan that day . Maria was incredibly helpful and made…read morethe whole process quick and stress-free. She was kind, professional, and efficient. Great customer service!

Horrible location. No A/C in office with only 1 employee at the their station. Especially on a…read moreFriday there should be more than 1 peron until closing. The process is time consuming for every customer, which makes everyone else impatient and upset. The A/C need to be fixed and there needs to be more employees. Never go to this location if you can help it.

I've been going to this place for a few years now, back when Sandra was working at this location…read more Now it's Diana and Juanita helping me out and they are very pleasant to work with and process my items quickly. Keep up the good work ladies!

This is a great credit union! I came to Southland to open up my first ever auto loan, I shopped…read morearound for a bit, as I was looking for the best rate. They were giving me a rate I couldn't refuse, I was told over the phone to do it online, but since this was my first ever loan I truly wanted to go in person so I can ask questions, and make sure I'm doing everything correctly! The person who helped me over the phone, informed me about a service they had which was CarScouts! I told her I already had a car, but I would love to hear from them since this car might get sold at any moment! John from CarScouts then called me and was giving me all the information about them, at this point I still didn't start the loan process, but I knew that I wanted to go with Southland! He told me to stop by this location in Downey and to speak with Edgar, he said he would be there and could answer all the questions I had. So I went in and immediately I sat down with Edgar and we instantly clicked! He made the process extremely quick and painless! I am very appreciative of him for helping me with all the questions I had! The car that I planned on getting was sold, so I picked up the phone and called John from CarScouts, and in the matter of a couple of hours we had a car ready to go for the next day! I purchased the vehicle on Jan 21, and I'm extremely thankful for both Edgar and John, and especially thankful to Southland Credit Union for helping me in this chapter of my life. I as a customer would truly recommend this Credit Union. Based on the customer service. Based on the experience. And based on rates!

CarScouts and Chuck came through for us with an even better truck than we expected!! Chuck was…read morevery personable, knowledgeable and very easy to work with. I asked lots of questions but he was always very patient and took time to answer them. We love our beautiful truck. All thanks to Chuck and CarScouts. Happy Trucker!

First-time visitor to this ATM…read more This was one of the quickest working ATMs I have ever used. I made a withdrawal from one account and deposited it into a separate credit union account in less than 45 seconds. Conveniently located just off of very busy Whittier Blvd. Sorry, no pictures, as I do not take them in or around financial institutions.

Every time I call or go in, I always have a great experience. Whether I needed help finding a car,…read morewanted to switch over payments or just needed help in anyway, the staff here are always kind and helpful. I am so glad I switched over to this bank and I will recommend them to anyone with ears that will listen to me.

Looking for student-friendly loan options? GreenFuture Initiative offers low-interest loans with…read moreloan forgiveness options for students. Their initiative aims to support students in managing education costs. Check out GreenFuture Initiative for more details on how to apply and benefit from their student loan options. You can contact them at +1 310-707-1871

I was looking for a loan i search online and found this place. I call just to ask for simple…read morequestion the lady put me on hold for 15min i was hearing all her conversations with the customers and seems she forgot i was on the phone. Since i was in the area i decided to stop by The Lady by the Name "GABRILA" that's what she said was her name was outside cleaning and i was still on the phone on hold. I walk in and told her that she had me on hold and show her that phone. She said she had alot of people to help but she forgot about me smh. I also told her that i would put this on yelp since they had a big sign on the window. Im very disappointed of the type of service this place provides to the Customers. I definitely don't recommend a place that will waist peoples time with no care in the world.

We got a quick loan to catch up on some bills during covid! The customer service was on point! We…read morehad the pleasure to speak to Fernando. This guy needs to win the patient award!! Between my husband and I, three way call this guy took time to help us submit via online every document needed. He was informative, and super helpful, and friendly! Good customer service This company makes it easy to get a small loan. And has great payment options.

I am very please and surprise that customer service has improve tremendously . Casandra helped us…read moreand was very polite. Had a great personality and very friendly she's a keeper. That's what a lot of places need people just like her.

I always had a bank called Chase. I did not know anything about how banks work and anything about…read moreTerms and so on. Monica was the person who has gone above and beyond for me since I first went in to see what they were about. She helped me in so many ways, in knowledge and in my money. She is always there for me when I need her and does not ever reject me but instead goes above and beyond. Now because of her I have received very great deals and all my banking is with them now. I took the time to do this because she deserves to be acknowledged for this. Thanks Very Much. Keep it up Monica!!!!!! Jose

it was 2 weeks and I couldn't get a return call from anyone. The answering service were always the…read moreonly persons to respond to my calls. I decided to drive to the Downey Branch where there were 2 employees with no customers sitting there. They told me that they never received any messages and they couldn't help me with removing them as lien holders from my vehicles title. USELESS.

George and his staff are always there incase I run into a financial emergency and the best part…read moreit's all done thru ACH DEPOSIT And you can also repay back that way to avoid late payments. If you're ever in need or in the area give them a try I personally avoid other payday stores since I feel most comfortable with BCY FINANCIAL

Special Thanks to the East Los Angeles Region site office for their outstanding service... Truly…read moreVIP class service The staff is professional, curious, friendly, and they go the extra mile for customers ... Customer Satisfaction indeed ! In reference to Ms Marisol Zapata (Sr Loan Manager) ELA branch office Thank you for your valuable service and client satisfaction ! Valued Customer since 2016 Best Regards, Enrique Ramirez

Absolutely ridiculous. I am writing on behalf of my staffing company and our employees. We have…read morenever had an issue verifying our employees checks. And for those in need of a cashing place we have always referred ACE. But that is all going to end starting today. We will be telling our 300 person roll call to go somewhere else. The customer service was awful when trying to verify and when they refused to help our employee stating "His name wasn't verified" when that is the first thing I said over the phone. Now this reflects poorly on us and I would really like to see a resolve for this issue.

If I could give a "0" I would. Company fails to screen and…read morethen properly train employees on how to attain proper customer service skills as it is evident by my interaction this morning with some LOUT named "luis ", at the facility located in the corner of pioneer boulevard and imperial highway in Norwalk CA. This LOSER hasn't grasped yet that in order to keep employed, people need to be willing to come into his business and -if he had any grey matter-he would understand that he needs to make this HIS BUSINESS. . He hasn't learned that when someone POLITELY asks a question, he needs to POLITELY ANSWER IT, even if it you perceive it as being put in an uncomfortable position and when said question is merely to get clarification on same shady company policy. No need to get angry. No need to try to talk over people or interrupt when someone is trying to explain. NO NEED TO TAKE IT PERSONAL. Oh wait!!!!...perhaps he was just trying to impress the girl he was training???!!!! IMBECILE!!!!!!