The year was 2025 and I was feeling finer than 20 mother flowering dimes. Just kidding. I called…read moreand asked if they were able to cash a settlement check that I had received because I was disrespected at Walmart. A class action one so I thought this place was going to be packed because everybody gets disrespected at Walmart, you feel me? Anyway, they close around 8:00 p.m. if I remember correctly. I called at 7:30 or so and asked if they would be able to help me out with my big baller check. They said sure and asked how much it was. That's when I got nervous. A lot of people and or check cashing spots aren't used to people that handle this amount of money like myself. I let her know that it was about $21 and change and she said oh okay yeah come on in. The relief I felt was similar to the time I left the Jerry Springer show studio after finding out that the baby was my best friends instead of mine. That is probably one of the best moments of my life. Anyway, going back to the phone call. I was greeted with the angelic welcoming warm voice of a young lady named Maria. She told me her name and I thought it was talking to Aaliyah. She really rocked the boat when she told me that the check amount wasn't anything but a number I'm just kidding none of that happened but she was very professional and welcoming over the phone. So I showed up 45 seconds later drunk as hell jk again but yeah it was the smoothest a check cashing transaction has ever went. She was fast friendly and professional. I would say more but I'll just say that the customer service was exceptional. Maria was the best and she's a dodger fan so extra brownie points for her. I love you, Maria!

I had an emergencency where I needed a quick loan that day . Maria was incredibly helpful and made…read morethe whole process quick and stress-free. She was kind, professional, and efficient. Great customer service!

Don't go here. Apply somewhere else. I clearly remember asking my loan agent that I need…read moreinsurance on the loan in case I ever get let go or hurt on the job. Well, I got hurt on my job twice one from a previous loan and one from my current loan. Both times I was told that I didn't take out the insurance when my insurance agent told me "he hooked it up". I got changed the insurance fees but it was not for that specific plan. Don't believe them and always read over what you're signing.

My boyfriend called in regarding changing a payment date and had questions over their fresh start…read moreprogram and they have and without neither mine or my boyfriend's approval they ran our credits. If I could rate 0 stars I would. I also have confirmation from the OMF in my area that says we denied the credit check.

Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

I am glad I am a member here at this credit union. They are so helpful…read morewith all of my accounting needs. Whenever I have a question or need assistance, someone is always willing and available to assist right away. I like that they are open until six pm on Friday, and they have late hours as well on Saturdays.

I absolutely love this location! There is sometimes a wait, but that's to be expected at a bank,…read moreespecially on certain days. Even though there is sometimes a line, the tellers, Maritsa and Cindy, have always made it such a pleasure to visit. Their customer service is fantastic and they seem to truly care about their patrons. They are both very knowledgeable and have gone out of their way to help me when I was having trouble with my debit card. I have had people whom I've written checks out to tell me they've never been to a bank so friendly and were even considering moving on over to them. Keep up the great work!

I would not recommend the credit union to anyone due to poor customer service at the WHITTIER, CA…read morelocation. The employee/teller that helped me yesterday very short, and actually seemed annoyed. She appeared annoyed when I asked her a question about my account and adding my husband's name to an account that I had there. I also had my 4 year old with me at the time. During the course of our interaction at one point, and did not hear when she requested my account number, as I got distracted by my child for a second. She stated, in a very rude tone, " I have asked you for your account, a few times." which was a LIE. I confirmed my account number to her, and she responded with attitude, restating the account numbers, for confirming. Her tone came across as that of annoying and she did not smile. CSU CALIFORNIA, If you are in a customer service position, please hire courteous employees, that are not disrespectful, and treat the members with appropriate customer service. What is the point of hiring people who obviously do not have good customer service and make the members feel unappreciated. My interaction with her was not pleasant and I can receive proper customer service at another credit union. I will make sure NOT to refer anyone to this credit union, as I would never want others to be treated in this manner. Do better CSU SO CAL. She was short in height, with black hair and tattoos and I hope she is reprimanded for her poor behavior.

I needed to use the ATM to thin out my wallet of the small bills. Too many ones and fives! Who knew…read morethat these machines or the credit union themselves were so picky! The machine rejected some of the bills. Unsure why. Possibly the scanner couldn't read an imperfect bill. A bit annoyed to say the least. I didn't have the time to iron these bills flat and perfect so the machine can recognize the denomination. I was able to deposit most of the wad of the 30 small bills. It's a nice location in the Westridge shopping center next to Wescom Credit Union and Lane Bryant.

Came in today 05/01 and was immediately assisted by Nathan. He checked me in right away and was…read moreable to assist further with modifying my auto loan. He made the process super smooth and was extremely efficient!!! Again, I'm so grateful and blessed! I can't thank you all enough!

This is the worst bank there is always only one teller. It used to be good but now i avoid it…read morealtogether

I've been banking there for many years. I'll never go to another bank. They're very friendly very…read moreknowledgeable very professional.

Let's put it this way low overhead that is probably why they have this type of setup and I was not…read moreimpressed.

1st time stepping into an actual branch since becoming a member and i walked out completely…read moresatisfied. I had lost my pin # for my card, and the teller Ivan was super helpful. Provided helpful information in regard to how i can withdrawal, the hours of operation and informed me about the live teller... the live teller helped me with me with my needs and was super friendly, amazing to be able to still see a friendly face in these times. i walked out of there 100% satisfied with my visit!