The year was 2025 and I was feeling finer than 20 mother flowering dimes. Just kidding. I called…read moreand asked if they were able to cash a settlement check that I had received because I was disrespected at Walmart. A class action one so I thought this place was going to be packed because everybody gets disrespected at Walmart, you feel me? Anyway, they close around 8:00 p.m. if I remember correctly. I called at 7:30 or so and asked if they would be able to help me out with my big baller check. They said sure and asked how much it was. That's when I got nervous. A lot of people and or check cashing spots aren't used to people that handle this amount of money like myself. I let her know that it was about $21 and change and she said oh okay yeah come on in. The relief I felt was similar to the time I left the Jerry Springer show studio after finding out that the baby was my best friends instead of mine. That is probably one of the best moments of my life. Anyway, going back to the phone call. I was greeted with the angelic welcoming warm voice of a young lady named Maria. She told me her name and I thought it was talking to Aaliyah. She really rocked the boat when she told me that the check amount wasn't anything but a number I'm just kidding none of that happened but she was very professional and welcoming over the phone. So I showed up 45 seconds later drunk as hell jk again but yeah it was the smoothest a check cashing transaction has ever went. She was fast friendly and professional. I would say more but I'll just say that the customer service was exceptional. Maria was the best and she's a dodger fan so extra brownie points for her. I love you, Maria!

Maria and Karyna were very helpful, friendly and professional. They were very knowledgeable and…read moreanswered any questions I had. I will definitely be returning, thank you ladies for helping me!

Don't go here. Apply somewhere else. I clearly remember asking my loan agent that I need…read moreinsurance on the loan in case I ever get let go or hurt on the job. Well, I got hurt on my job twice one from a previous loan and one from my current loan. Both times I was told that I didn't take out the insurance when my insurance agent told me "he hooked it up". I got changed the insurance fees but it was not for that specific plan. Don't believe them and always read over what you're signing.

My boyfriend called in regarding changing a payment date and had questions over their fresh start…read moreprogram and they have and without neither mine or my boyfriend's approval they ran our credits. If I could rate 0 stars I would. I also have confirmation from the OMF in my area that says we denied the credit check.

Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

I went today for a private auto loan almost around closing time and I got the best customer…read moreservice, I been a member for so many years and i always got several auto loans always really good customer service with anything I need help with but today it was 10/10 best bank I ever bank with thank you Marcos for all your help you did amazing

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

Amazing, even after I got a schools first account, they have always done well. I do miss their…read morepartnership with Allstate for the credit checks and all, had to go independently for them now since they got me hooked on it. Otherwise very happy with this great lot.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

I needed to use the ATM to thin out my wallet of the small bills. Too many ones and fives! Who knew…read morethat these machines or the credit union themselves were so picky! The machine rejected some of the bills. Unsure why. Possibly the scanner couldn't read an imperfect bill. A bit annoyed to say the least. I didn't have the time to iron these bills flat and perfect so the machine can recognize the denomination. I was able to deposit most of the wad of the 30 small bills. It's a nice location in the Westridge shopping center next to Wescom Credit Union and Lane Bryant.

Yesterday, Nathan was very kind, patient, & professional…read more My wallet was stolen. So, he helped me with my accounts and provided a lot of helpful information. Thankful that he made a difficult situation smooth and easy by providing excellent customer service! Another reason to love SFFCU!

This is the worst bank there is always only one teller. It used to be good but now i avoid it…read morealtogether

I've been banking there for many years. I'll never go to another bank. They're very friendly very…read moreknowledgeable very professional.

Let's put it this way low overhead that is probably why they have this type of setup and I was not…read moreimpressed.

1st time stepping into an actual branch since becoming a member and i walked out completely…read moresatisfied. I had lost my pin # for my card, and the teller Ivan was super helpful. Provided helpful information in regard to how i can withdrawal, the hours of operation and informed me about the live teller... the live teller helped me with me with my needs and was super friendly, amazing to be able to still see a friendly face in these times. i walked out of there 100% satisfied with my visit!