We got a quick loan to catch up on some bills during covid! The customer service was on point! We…read morehad the pleasure to speak to Fernando. This guy needs to win the patient award!! Between my husband and I, three way call this guy took time to help us submit via online every document needed. He was informative, and super helpful, and friendly! Good customer service This company makes it easy to get a small loan. And has great payment options.

I am very please and surprise that customer service has improve tremendously . Casandra helped us…read moreand was very polite. Had a great personality and very friendly she's a keeper. That's what a lot of places need people just like her.

Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

I went today for a private auto loan almost around closing time and I got the best customer…read moreservice, I been a member for so many years and i always got several auto loans always really good customer service with anything I need help with but today it was 10/10 best bank I ever bank with thank you Marcos for all your help you did amazing

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

I'm a huge fan of Chase Bank, after I had a fraud on my checking/savings account on another major…read morebank I changed to Chase Bank and my experience with this bank has been great. This branch is located very near my home, so it's convenient, efficient, great service If you have a Marriot Rewards Visa card by Chase bank , you can make a payment and the funds will be available on the credit card on the same day!! I love that! If you ever loose your ATM card, just come in to a Chase Bank branch and it will be replace in may 10-15 minutes. Same Day that's is huge! Also, ever near a CVS Drugstore or Arco Gas station both have a withdraw only ATM machine. For all those reasons and more I'm a huge fan of Chase Bank.

I went in as a walk-in and they told me they already had someone scheduled for 12. We agreed that…read moreI'd wait to see if that person showed up, and if they did, they'd make me an appointment for 1 PM instead. The 12 PM person ended up coming, so I left and came back at 1. I waited about 30 minutes, and by then it was already around 1:20. When she finally finished helping the 12 PM appointment, I assumed it was my turn since I had a scheduled appointment and it was 20 past 1 but instead she helped another girl who had walked in after me. I was on a time crunch so I left in disbelief.

Don't go here. Apply somewhere else. I clearly remember asking my loan agent that I need…read moreinsurance on the loan in case I ever get let go or hurt on the job. Well, I got hurt on my job twice one from a previous loan and one from my current loan. Both times I was told that I didn't take out the insurance when my insurance agent told me "he hooked it up". I got changed the insurance fees but it was not for that specific plan. Don't believe them and always read over what you're signing.

My boyfriend called in regarding changing a payment date and had questions over their fresh start…read moreprogram and they have and without neither mine or my boyfriend's approval they ran our credits. If I could rate 0 stars I would. I also have confirmation from the OMF in my area that says we denied the credit check.

I've had serval issues with Veronica and not being helpful to staff mistakes. I called to make a…read morepartial payment on a loan. They agreed it was fine and I paid more than half of the loan. I only had $200 left to pay and they agreed it would be fine to pay off on the 1st. 3 days later they auto charged my card. Veronica refused to correct the mistake and stated there was no note left by the staff member that I would pay it on a later date. My only option was to re take out the loan with the interest. I asked Veronica to have her supervisor call me and I've yet to receive a response. I've tried calling and she will tell me she has customers and will call me back. Refuses to let me wait on hold instead of a call back. Each time she says 20minutes and I never get a call back. When I call again she states another 20minutes She tries to direct me to the portal but I've stated that I cannot access the portal and she states she cannot help me with that issue. She doesn't value her phone customers only her in person customers

Amazing service here from all the staff They offer many…read moreservices like check cashing , loans , and western union and many more. is great!

I love this location. It's very big and has many tellers and staff to assist you. Nice big parking…read morelot and located in the heart of Whittier. They have plenty of services: CDs, loans, etc.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

Amazing, even after I got a schools first account, they have always done well. I do miss their…read morepartnership with Allstate for the credit checks and all, had to go independently for them now since they got me hooked on it. Otherwise very happy with this great lot.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

Absolutely ridiculous. I am writing on behalf of my staffing company and our employees. We have…read morenever had an issue verifying our employees checks. And for those in need of a cashing place we have always referred ACE. But that is all going to end starting today. We will be telling our 300 person roll call to go somewhere else. The customer service was awful when trying to verify and when they refused to help our employee stating "His name wasn't verified" when that is the first thing I said over the phone. Now this reflects poorly on us and I would really like to see a resolve for this issue.

If I could give a "0" I would. Company fails to screen and…read morethen properly train employees on how to attain proper customer service skills as it is evident by my interaction this morning with some LOUT named "luis ", at the facility located in the corner of pioneer boulevard and imperial highway in Norwalk CA. This LOSER hasn't grasped yet that in order to keep employed, people need to be willing to come into his business and -if he had any grey matter-he would understand that he needs to make this HIS BUSINESS. . He hasn't learned that when someone POLITELY asks a question, he needs to POLITELY ANSWER IT, even if it you perceive it as being put in an uncomfortable position and when said question is merely to get clarification on same shady company policy. No need to get angry. No need to try to talk over people or interrupt when someone is trying to explain. NO NEED TO TAKE IT PERSONAL. Oh wait!!!!...perhaps he was just trying to impress the girl he was training???!!!! IMBECILE!!!!!!