Kind , calm and accommodating. No fuss! These ladies provided me quick fast service with a smile.read more

Horrible customer service they leave you on a waiting call for like about five minutes when you get…read morethere they can't give you the right information and they always their system is down. Their email is not working so I recommend not coming to this place.

The year was 2025 and I was feeling finer than 20 mother flowering dimes. Just kidding. I called…read moreand asked if they were able to cash a settlement check that I had received because I was disrespected at Walmart. A class action one so I thought this place was going to be packed because everybody gets disrespected at Walmart, you feel me? Anyway, they close around 8:00 p.m. if I remember correctly. I called at 7:30 or so and asked if they would be able to help me out with my big baller check. They said sure and asked how much it was. That's when I got nervous. A lot of people and or check cashing spots aren't used to people that handle this amount of money like myself. I let her know that it was about $21 and change and she said oh okay yeah come on in. The relief I felt was similar to the time I left the Jerry Springer show studio after finding out that the baby was my best friends instead of mine. That is probably one of the best moments of my life. Anyway, going back to the phone call. I was greeted with the angelic welcoming warm voice of a young lady named Maria. She told me her name and I thought it was talking to Aaliyah. She really rocked the boat when she told me that the check amount wasn't anything but a number I'm just kidding none of that happened but she was very professional and welcoming over the phone. So I showed up 45 seconds later drunk as hell jk again but yeah it was the smoothest a check cashing transaction has ever went. She was fast friendly and professional. I would say more but I'll just say that the customer service was exceptional. Maria was the best and she's a dodger fan so extra brownie points for her. I love you, Maria!

I had an emergencency where I needed a quick loan that day . Maria was incredibly helpful and made…read morethe whole process quick and stress-free. She was kind, professional, and efficient. Great customer service!

We got a quick loan to catch up on some bills during covid! The customer service was on point! We…read morehad the pleasure to speak to Fernando. This guy needs to win the patient award!! Between my husband and I, three way call this guy took time to help us submit via online every document needed. He was informative, and super helpful, and friendly! Good customer service This company makes it easy to get a small loan. And has great payment options.

I am very please and surprise that customer service has improve tremendously . Casandra helped us…read moreand was very polite. Had a great personality and very friendly she's a keeper. That's what a lot of places need people just like her.

Horrible location. No A/C in office with only 1 employee at the their station. Especially on a…read moreFriday there should be more than 1 peron until closing. The process is time consuming for every customer, which makes everyone else impatient and upset. The A/C need to be fixed and there needs to be more employees. Never go to this location if you can help it.

I've been going to this place for a few years now, back when Sandra was working at this location…read more Now it's Diana and Juanita helping me out and they are very pleasant to work with and process my items quickly. Keep up the good work ladies!

Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

I borrowed on a 2006 Toyota Tundra, blue. Fast Money Loan…read moreloaned me money that I used on a down payment on my family dream home. So long as you contact them by phone, text, or email you will be okay. If you fail to answer things won't go your way. If you set up payment or payment arrangement(s) they will work with you. And yes things can get difficult for people as job losses, COVID-19, other family events happen. Barely finished paying my loan in December of 2020. Got my pink slip today January 14, 2021. My name starts with E and ends with E. My email starts with My.....@hotmail.com Thanks again to Fast Money Loan.

Can't get the title to my husband's car after his loan was paid in full and he is now deceased,…read moreapparently Fast Money Loan was sold to another company who has no copies of previous loans, any suggestions

Easy access. No appt needed but recommended at finance. Tellers very friendly & efficient…read more Managers cordial, too.

Came here to open an account due to a monthly promotion and the ladies here are very cordial and…read moreprofessional. They know what they are doing and very meticulous, but just beware that the internet is slow! Thus, if you're opening an account and need to sit down it'll take awhile (took me an hour). However for the teller, I saw many customers go in and out. There was barely any line throughout the hour. They have 1 ATM outside.

Great service! Very nice and helpful tellers. Glad to have switched credit unions. Great location…read moreand convenient to me.

Horrible experience trying to execute a simple wire transfer at LBS…read more I went into the Los Altos branch in person to initiate a time-sensitive and critical wire transfer to secure an out of state property that I was purchasing. I needed to send earnest money to a title company in Tennessee. Keep in mind that I was physically present at their brick and mortar facility, with all personal identification in hand, and my account has sufficient funds for the transfer. In addition to the regular recipient information, they wanted an escrow number, the name and phone number of the title agent servicing my account, and insisted that they be able to call them, despite the title company being closed due to being in a different time zone. I did not have the escrow number so they initially refused my wire request. I was livid and insisted that a manager get involved. After the teller went to consult with his manager, he relented and agreed to do his job. So then he needed to call the "main branch" to "confirm" the details and verify that the wire could be sent. And I got ANOTHER round of stupid questions from the OTHER agent at the main branch, who AGAIN refused to authorize the wire. Unbelievable! After escalating to another manager at the main branch, I was told that the wire request was approved but would not be sent unless I answered a phone call the next day to AGAIN go through their security gauntlet. Since like most people, I have my phone set to ring for only recognized callers, I had to enter three different LBS phone numbers into my phone to be sure I would get the call. After over an HOUR struggling to perform a simple wire transfer, I was able to leave their facility unsure if the wire was even going to be sent. Not a good feeling to go through the evening thinking I may lose a prime property because of LBS and their "security" requirements. Next morning my phone rings. I answer and another round of stupidity began. The girl on the telephone wanted me to ask a series of questions to "verify" my identity ONE MORE TIME. But she was having "computer problems" so she put me on hold while she dealt with her computer problem. Finally she came back on the call and posed a half-dozen "multiple choice" questions that I "had to answer" or the wire WOULD NOT BE SENT. The questions included information that I NEVER gave them when I opened the LBS account. Things like where I lived twenty years ago, roommate names from the same period, what year I opened an old credit card, what job I had in the 1990's, etc. It was clear that they were using AI or another intrusive computer program to dig this information up and "quiz" me about it. I understand the need for security but this was ridiculous. What more do they need when I was there IN PERSON and it was MY MONEY that I wanted to transfer? It felt like I was being treated not like a valued customer, but like a criminal. I am not happy with the treatment and will move my business elsewhere.