I love this location. It's very big and has many tellers and staff to assist you. Nice big parking…read morelot and located in the heart of Whittier. They have plenty of services: CDs, loans, etc.

I spoke with a credit union representative on a recorded call about refinancing my newly purchased…read morevehicle. During our lengthy conversation, I specifically asked what criteria I needed to meet to qualify for the advertised rate. At no point was I told that direct deposit was required to receive the lowest rate. This is particularly concerning because I asked about the requirements before authorizing them to run my credit, knowing it would result in a hard inquiry. Had the direct-deposit requirement been disclosed, I would not have proceeded with the application or authorized the credit check. I also clearly told the representative that I am self-employed, which would have been an obvious opportunity to explain any direct-deposit requirement. When I later received a call informing me that I had been approved, the employee initially gave me information for a different loan than the one I had applied for. Several details were incorrect, including the loan type and interest rate. It was during that conversation that I was told, for the first time, that direct deposit was required to qualify for the lowest advertised rate. I explained that this requirement had never been disclosed to me and asked to speak with a manager. I was told a manager would call me on a specific day, but no one did. I ultimately had to call twice myself before reaching supervisor Melanie Martinez. Melanie reviewed the recorded phone conversation and confirmed that I was correct: the direct-deposit requirement had not been disclosed to me. She said she would submit the matter to underwriting with an explanation and determine whether they would honor the lowest rate given the circumstances. She told me she would follow up with me on Tuesday or Wednesday. ----- I never received that call. Since then, I have called the supervisor, Melanie, three times and have not received a response. I am extremely frustrated with how this has been handled. The credit union ran a hard inquiry on my credit after I specifically asked for the qualification requirements and was not given complete information. I relied on what their representative told me when deciding whether to proceed. Had I been properly informed, I would not have authorized the credit inquiry. Now, if I choose to refinance through another institution, I may have to undergo another hard inquiry, despite having excellent credit. What makes this even more frustrating is that a supervisor reviewed the recorded call and acknowledged that the requirement was not disclosed, yet I still cannot get a promised follow-up or even a return phone call. This experience has demonstrated an unacceptable lack of communication, follow-through, and accountability. When a financial institution is handling customers' credit and sensitive personal information, I expect a much higher level of care and professionalism. Based on my experience, I cannot and will never recommend this credit union.

My husband - Jeffrey P. and I visited this Chase Bank location today. The instant we walked in,…read moreI sensed that customer service was one of their priorities. Mind you, I have an account with WF Bank so I was pleased with the response we received at another financial institution. S. Isaac P. and Karsyn S. were professional, knowledgeable and detailed orientated in regards to our requests. Isaac went the extra step to try and problem solve a difficult task that was required for the documents at hand. Also, they both gave us the opportunity to voice our concerns rather than being another Chase account holder(s). Overall, the banking experience was pleasant and productive. Thank you !! #Disclaimer - this is our personal experience and opinions.

There was not enough tellers to help out customers. Seemed like people in line had already been…read morewaiting for a while and no help was sent to relieve the line on the contrary they were sending people on breaks. Wait was long to be helped. They should know it's the first of the month and have plenty of tellers to help with the amount of people coming in to do transactions.

I went today for a private auto loan almost around closing time and I got the best customer…read moreservice, I been a member for so many years and i always got several auto loans always really good customer service with anything I need help with but today it was 10/10 best bank I ever bank with thank you Marcos for all your help you did amazing

We came in on Halloween and at first I thought I had finally lost my mind lol. All the employees…read morewent all out and dressed as pilots. Made the entire place look like an airport. So cool! We were also helped by Ronnie. He as patient, kind and beyond helpful. Long story short- He helped add me onto my husbands account and noticed that there was a returned check from the SchoolsFirst from my work with my name on it. I hadn't been added to my husbands account yet so out of caution the bank returned my direct deposit to my work. Before I had the change to ask about it at all-he noticed and jumped into action to help. I just assumed there was nothing that could be done about it so I hadn't mentioned anything... he fixed the issue without being asked and helped me tremendously. That to me is above and beyond. He didn't have to, but he did. Highly suggest this branch. Thanks so much!

I have been a member of LA Financial Credit Union for 36 years and have always recieved excellent…read moreservice. I have not had to do many in-person transactions due to ATMs and online banking, so when it was time to purchase my daughter's car, I had to go into the branch to navigate something I have not done in many years. The two tellers were busy with customers, so Robert came up to me and said that he could assist me in his office. I assumed he was another teller due to his humble and helpful manner. I explained that I needed to deposit a large check, and he assisted me in getting e-mail verification and phone authorization so that I did not have to come back. I mentioned that we would be purchasing a car for my daughter, and he immediately let me know that he could assist me with financing approval in just a few minutes. My daughter had also lost her Debit card and needed her account changed since she was now 18 years old. Robert assisted me with reporting her card lost, ensuring it was disabled, and getting everything corrected on her account. I walked out of the bank having done more than I thought I could do in that one visit and thinking my experience was complete. However, the next day, which was a weekend, when the car dealership did not have what they needed to complete our transaction, Robert made himself available to provide me with everything I needed to correct the situation!! We now have a great car for my daughter due to Robert going above and beyond for his customer! I did not find out that Robert was the bank manager until I called to find out who I can provide wonderful feedback to about this employee. Robert treated me and my daughter, who wasn't even there, as if we were his own family! LA Financial staff and managers, like Angela and Becky, have always treated me in this manner from the first time I entered in 1987, and 36 years later, there are still people there like Robert. In spite of Robert's title and heavy workload, he took the time to help me just because I was waiting in line too long. I thank LA Financial for hiring amazing people like Robert, who will continue to go far in his career due to his impeccable customer service and the way he carries out a mission and vision that make a true difference in people's lives. THANK YOU, ROBERT, FOR MAKING A DIFFERENCE!!

Came to open my nephews first savings account and was helped by Valerie. Was treated completely…read morevery professionally and kindly.

Jennifer is great really helpful and gets things done. Sometimes I know it could get a little slow…read morebut it's because they put attention to Customer people go there asking a lot of questions and they take their time and answering them so thank you for that.

This Bank of America was nice and big. All the staff were helpful and moved the line quickly, even…read morethough they had only 2 tellers--plenty of parking around the Bank.

They just reopened this Citibank. I went in to open an account and I signed in to be seen. I waited…read more40 minutes and no employee even acknowledged me waiting or asked they will be with me soon. I got up and asked one of the employees if there was anyone else helping. He said not at the moment and said he is booked all day. Which doesn't make sense to have a sign in sheet if no one will be attending walk in's. I understand they get busy but customer service goes a long way. I had 2 employees walk back and forth and not even bother to look at us or notify us on how long was the wait. Also the way the employer told us he was busy is not a proper way to treat a customer. He seemed bothered because we asked and didn't even offer to get someone to assist us. Never again will I bother to come to this bank.

Citi not friendly with customer and don't care if u wait a long time don't recommend this bank to…read moreanyone

Called ahead of time to see if this location was open due to the pandemic as all banks are not…read moreopen. They were open for banking. There customer service here is beyond excellent!!!! Plenty parking , all safety protocols are in place. Only down fall is if there is a line there is no shelter in case weather changes.

I had a very disappointing experience at this Wells Fargo branch today. I came in to get statements…read moreand information for my closed business accounts. Instead of trying to help, the banker I spoke with was dismissive, had an attitude, and told me to come back another day simply because I didn't know the exact date I opened my account--which is exactly why I came to the branch for assistance. What made it more frustrating was that another employee, Astrid, was able to help me almost immediately. She scheduled an appointment, gave me my account numbers, and provided the branch manager's contact information. That showed my request could have been handled from the beginning. I want to thank Astrid for being professional and helpful. Unfortunately, my interaction with the other banker left me feeling dismissed and unwelcome. I hope Wells Fargo addresses how customers are treated because no one should feel like they're being brushed off when they're simply asking for help.

I was here at this location today when a member was told to leave the credit union. I'm going to…read moresay I'm glad this member was told to leave as he was incredibly rude to the teller assisting him. I heard this member tell the teller "to eat sh*t". I was shocked to hear such language used when conducting business. Parents need to do a better job raising their children to be better members of society. All the staff is very helpful and go above and beyond to help their members. As well as maintain a safe space. Good job so cal credit union staff. I hope that member sees this review

I stopped at this credit union today to deposit cash. I am a member of this credit union and I also…read moreuse the credit union as a shared branch location. I was depositing money in my shared branch Farmers insurance group checking account. I was greeted today by a young lady teller today that had RBF. I guess she assumed I wasn't a member or randomly decided to give me attitude. She then asked me for my identification and account number. Generally I give my member number because I don't know my account number by heart! The teller immediately gave me back my ID and told me she couldn't help me. I said I've never had to give my account number. Then the other teller chimed in and they were arguing their case. After wasting 2 minutes of back and forth they said account number or member number. Had we started with that we could have avoided all the uncomfortable back and forth. My voice got louder and the manager came out to see if things were okay, and things deescalated but I did say to the teller, "what ever happened to the customer is always right" I made sure the manager could hear me. Does anyone provide customer service training anymore or teach young people how to problem solve or triage a situation? I have always had great customer service and good experiences at Credit Union of So Cal! It just takes one employee to change their reputation! Take note!

Took forever for my appointment to be over. I went in for a simple account switch and it took over…read more2 hours (not including the waiting we did before we even got into the appointment) the assistant manager was little to no help, on the other hand the main manager was very kind and helpful.

Always so many people in line. When I got here there was 8 customers. Two tellers. They really…read moredon't want us to bother them any more