This review is in response to the review by Raymond H below. I'm here at this location probably three times a week and I've never received anything short of stellar customer service from this family ran business. Raymond's review is outright false and distorted. The gentleman walked in and was upset because they misplaced an important letter. He was unreasonable, yelling, heckling the staff, and even trying to get other customers to go elsewhere. Unprofessional, out of line, and deserved to be detained. Thank you UPS for always taking care of me. read more

I had one of the worst customer service experiences of my life at this location. The worker was extremely unprofessional and rude while I was trying to return several Amazon packages. I came alone with a few heavy boxes and received no patience or courtesy. When he asked if I knew the code for each package, I explained that I had already checked and ensured all items were properly packed, expecting he would simply scan the return labels as usual. Instead, he was dismissive, impatient, and clearly irritated. To make matters worse, as I walked out carrying the remaining packages back to my car, he made a rude comment as I opened the door. That was completely unnecessary and uncalled for. I will never return to this UPS location again. Truly one of the worst customer service experiences I've ever had. ***I ended up going to the UPS in Downey at : 8504 Firestone Blvd Downey, CA 90241 United States And they were more professional and very kind when it came to assisting me with my returns . No rude attitudes and it was a pretty smooth and pleasant experience. read more

Well I tried again. The little Man at the service desk has the personality of a.... Anyway, I only came to this location because it's the one closest to my office. Do you know they wanted to charge me $1 to use their tape?!! The one on Robertson in Beverly Hills (nearest my home )...the one on Slauson and Fairfax don't charge and they look wayyyy better than this location and the people have customer service attitudes. I would never recommend this location without a briefing . Like, make sure you have a dollar for tape and thick skin to help you ignore the attitude. Thank goodness a customer said "I have tape in my car" and gave me (12in) as much as I needed. Because I I would've left and I needed to return an item. This location needs to reevaluate their policies especially their cost on such things! read more

No stars. I HAD TO GIVE ONE STAR BECAUSE THIS PLATFORM DICTATES IT, but this business deserved none based on this man's non reputable practices. Unfortunately, the tiny Filipino man was rude. He left us waiting for a long time. Didn't type in the right email address making things take even longer and after he notarized the application wrong, he refused to redo it unless, we paid him the fee again. He also stole cash from the register when he had me pay in cash. He gave me an old carbon copy bill of sale so he didn't have to enter the money legitimately in the computer. I needed the service so I left it alone but when my son was told we'd have to pay AGAIN I was livid. Don't go there. read more

Some of the worst customer service I have ever experienced in my life. Came in on a Friday at 9:45am and the 3 staff on duty were some of the rudest and most incompetent people I've met. The manager had no idea what he was doing, the younger gentleman seemed like he was in La La land and the 3rd guy, don't even get me started on he was absolutely the worst human being I have met, no social skills, no customer service skills. UPS really needs to investigate this store cause wow that was an awful experience. Responding to the answer I was given by the local customer support. Obviously no better than my review above. Still horrible customer service as they take no responsibility and accountability for their actions. There was no confirmation when asked about the print out and they made me pay before I even saw what was printed. 2 dollars to print 1 single page. Make that make sense. Regarding the boxes also there was no explanation to what was happening. The 3rd person who was horrible was very rude and not giving information correctly and when the manager came he had no idea what I was saying. Genuinely one of the worst customer service experiences. read more

Zero stars. I live close to this location and always try to give them another chance. No more! I'll go to the Firestone location instead. Despite having so many employees, only one person assisting and the line is always out the door. Not to mention the short older Filipino gentleman is always so rude and all employees lack proper customer service skills. So disappointing! read more

They are always rude!! I've been there maybe 4 times and they've been rude every time with the exception of once. When you return items from TikTok it clearly says no box or bag needed. Anywhere else you go honors this, but not this place. And then they give YOU attitude when you question their policies. This is the nearest UPS for me but I try to use other locations not to deal with them. They need some serious customer service training. Lastly, there's always a line outside at 9am when they are supposed to to open at 9am read more

My wife went in to pick up a Nike online order that was placed on 5/27/26 with the free shipping/pickup at UPS location for any $50 or more purchase option that I selected at time of order. I was not charged, nor did I give prior authorization for any additional shipping charges upon completing that online transaction. Upon attempting to pickup the package, my wife was told by one of the UPS Store reps that she would have to pay an extra "$5 pick up fee" for a package in my order to be released. Evidently Nike shipped my SINGLE order which had a SINGLE ORDER NUMBER in 2 separate shipments. Even with me on the phone and my wife in person explaining ourselves, the representatives WOULD NOT RELEASE MY PAID FOR PROPERTY to her. I as the customer should have had no additional charges incurred when I did not previously authorize any such "$5 pick up fee". On principle alone, I asked my wife to refuse to pay the arbitrary and non-authorized "$5 pick up fee". I contacted Nike to refund this portion of my order. Items that my child needed for upcoming sports. Needless to say I will never step foot into this UPS Franchised store. Extremely Unprofessional and arbitrary in their treatment of paying customers simply attempting to pick up my PAID FOR PROPERTY. I will be contacting UPS Corporate to file a complaint about this matter as well. read more

worst customer service ever, had an attitude, both guys at the front the one with the blonde hair was being lazy didn't want to help us, the other guy was so rude worst experience ever read more

I have used this place in two separate occasions. I got charged $20 for a small box that weigh basically anything to be shipped someone local. I should have realized that was a red flag, but I went with it. Today, I went there to get an Amazon shipped and the cashier tried to charge me to tape to close the lid. That's the first time I ever went to a UPS store and tried to get charge tape. I simply walked out. It's ironic they are an independently owned UPS, but price gouge more than corporate. read more

USPS is horrible. They had my package in Santa Fe. For a day and there drivers are too lazy to pick it up and drive 10 miles to give my package. Horrible I hate you usps. read more

I walked in to drop off a package and no staff acknowledged me. I was standing there for 3 minutes. No one was helping any customers. I'm waiting line when finally they say put the package on the counter. This store lacks customer service skills. I will never use this store any longer. read more

BE AWARE of them. We called with dimensions to get quote on packing an item to be shipped and we had the prepaid label. They told us $20.00. I sent my Daughter and they told her they would pack it later. My daughter gave them the shipping label and my credit card. When she got home, I saw that UPS charged my card $26.74. I called and talked to the manager. I said not only is unethical, it is illegal to quote one price and charge another. The manager said he didn't see anything wrong with that. These people are liars, do not trust them. read more

Always come here and never had such an awful experience. Luis raised his voice at me and his manager Francis didn't help situation. Horrible customer service. Very unprofessional. Definitely lost my business. Can't give 0 stars but that's what they deserve read more

Love that this location is family owned. The team is friendly and always quick. My go to location for all my packaging and shipping needs. read more

The UPS Store - Shipping Centers Near Me - Bellflower, California

1st time customer @ this location and I've experienced some of the worst customer service EVER! The manager's name was Nate, so he says he was the manager; however, I did not know he's product or services with regards to printing out labels from there computer system. Moreover, he was very RUDE and EXTREMELY threatening his actions, impatient and non-behaviors, suggest the possibility of harm... read more

This place wants to charge $1 for one piece of tape ! Not a roll one scrap of tape . They guy was really rude and said it would get lost if I didn't put it on . He had such an attitude. read more

I was told by the customer service rep for ups that my package was dropped off at the location at 5:20pm yesterday and I arrived here after 5:30pn, waited in line for 10 mins and was told by the person who was too lazy to look for my package that it was not dropped off yet. He referenced a note pad that he had in front of him and never bothered to check the pile of packages that were sitting behind him or me. This person is lazy and I will update this post with his name later. I will be sure to call and make an official complaint on you as well!!! Wow, what a professional response!!! I gave you guys the tracking number when I was there. The rep wrote it down. This isn't my first time picking up a package from UPS but apparently this is your first time working as a customer service representative. read more

The UPS Store - Proof that you received it before I arrived you jerk!!! Thanks for wasting my time so now I have to go back again!!!! - Shipping Centers Near Me - Bellflower, California

Outrageously expensive seriously made me pay a two dollar taping fee just to tape my Amazon return box and the one dollar printing fee never coming here again read more

I'll start by saying I'd love a response from "Owner". This review isn't for the mail services part but the notary working here who wouldn't accept an expired ID that was issued last year, when up to 5 years from issue date is permitted. Here's Secretary of State of California's official handbook for notary: https://notary.cdn.sos.ca.gov/forms/notary-handbook-current.pdf (see attached picture) It clearly states it should be current OR have been issued in past 5 years. And it can be from another state or even Canada or Mexico. My friend went in with ID that was expired by two months. The regulation states that the ID can be expired for 5 years from ISSUE date and still be ok. Note: the man did not dispute this caveat. He said he knows math implying we don't and it's more than 5 years from issue date (not even close, it was issued last year) and would do it but he's not comfortable, but my friend kept saying how it should be ok she looked it up and called ahead, and then he's like, "if you're gonna argue I'm not doing it." To be clear he agreed and seemed to be aware of the 5 year stipulation but apparently was saying it's been more than 5 years which is just flat out wrong. It was issued last year. I wish I could go back and ask him wtf he was talking about and to explain his math but we didn't want to yell or be nasty. Friend even wished him well and we left. Going from "I'll do it" to "no you want to argue I won't." Lol like what. She didn't yell or hurl insults, wasn't disrespectful, just stated she looked it up and called ahead and even flew with her id and tried explaining it hasn't even been 5 years since issue date and asking him what he's talking about by saying it's been more than 5 years. She came to ups I believe to allow her mother to make healthcare decisions for her disabled daughter. I was upset at my friend and told her she should have just ate shit and gotten her job done and ignored him, but now I'm upset at this man. It absolutely wasn't doubt about her identity that prevented him or the ID being old, it was his fragile ego that got in the way of his professional obligation. I even attested I've known her over 8 years she was my neighbor and I have ID. He went from "I'll do it" to "i can't do it" just cause she was stating the rules and regulations of his own field that he should know. What a sad tiny pathetic little man who couldn't dare be dictated to by a young woman and telling us we don't know math. The math of an ID that was issued last year but is over 5 years? I would love to hear this donkey's math. Absolute misogynist unprofessional clown notary. I should be making complaint with secretary of state's office for this ignoramus. read more

The UPS Store - Shipping Centers Near Me - Bellflower, California

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Still one star. This is in response to the UPS store's counter to my review. Yes I dismissed your options because they were ridiculous. #1, Drop off half of the packages I was trying to return #2 Ask amazon for a second label? I already selected return two items, they shipped it in two boxes, amazon knew what was headed their way. And guess what, when I went to another UPS store they printed the label twice and BOOM! Returned and refunded. So you were just being difficult. #3 I magically fuse two boxes together ? #4 A shipping store that has 1000 rolls of packing tape that cost pennies, charges the customer 75 cents to tape the two boxes together. You can look through other reviews people and see that they do this to all their customers. I'm not sure what threats you are talking about, I made a promise that I would leave a bad yelp review and complain to Amazon... and here we are, me fulfilling my promise. I also reached out to Amazon customer service and let them know my poor experience with your location. Regarding the other patron who did not want his photo taken... he said that while getting in front of me taking pictures, so I respectfully told him I was not taking his picture, and everyone in my photos has been blacked out. I'm also not sure what you are talking about by saying you stand for what is "True and Just." is charging your customers .75¢ to tape a box closed true and just? You did that to the person in front of me returning an amazon package as well. Is providing poor customer service "True and Just?" It is certainly true, not sure about being "just." read more

This is the only store that I've been to that they make you pay for tape. I have frequented many UPS stores and as long as you have the original package there's no charge. So yeah, they won't get my business read more

I went this morning to return Amazon product. 40 minute wait. I'm 38 weeks pregnant and we were left outside. They only had one member of staff. Also I was charge 75 cents just to use their sellotape. I've never closed the box before because they have to put a label inside. It just makes me question the world we live in when we have to charge for the use of some sellotape. With everything happening in the world surely that can be a business expense. I have never been charge my UPS before. The guy was rude. read more

The UPS Store - Receipt - Shipping Centers Near Me - Bellflower, California

I love the UPS store. Service is fast and customer service is good. I use them to return my unwanted Amazon items. A definite place I can trust. read more

Edit: Word by Word " why complaint, you don't like it here, then go somewhere else" that is exactly what you said. No word from you telling me that you are taking the lady before me for a drop off. so what if other costumers witnessed? You can say anything you want to make yourself look good. I am take nothing from this rude, blunt, uncivilized, no manners owner who commented every constructive criticism comments on here just to make yourself look good. Make sure to take a look at other reviews and it's not just me facing this problem. If asking for what is supposed to be the right things and do the right thing by waiting in line for my turn by you're saying its a complaint and its wrong, than there's nothing else to say. Rude and bad attitude. Came for Notary service I was waiting in line. The old asian man take someone else in me and when i ask why? He yelled at me Why complain and told me if I dont like it here go somewhere else. Horrible service. I think this is so rude and He is not a nice person read more

Beware deceptive prices. I have submitted a complaint with LA County. Their prices for services are not what they have down.

I came to this ups store many times and they always provide good service and the staffs are very friendly. I came to drop off 2 packages today and didn't pay attention already pass their business hours at 7:30pm. they still offer to pack the package for me and taking care of my issues. Give them a thumbs up! read more

I used UPS often to ship packages . A couple of weeks ago I walked into this UPS store that I like very much because the service is good and it's fast you don't have to wait very long. I went to drop off a package to return to Amazon I had the boxes I had the receipts. I was beyond myself when they asked me to pay for taping the boxes. Horrible service read more

I arrived at this place I only needed to make a return with QR code UPS scan and that's it, but when I got in line (1st in line), they had 2 cashiers and the one on the left was serving a customer and the one on the right was ,instead of greeting and asking how he could help me, he started shouting obnoxiously loud "Oh yeeah ohh yeeah" repeatedly and he never asked me if he could help and continued ignoring me. I asked him if he was messing with me and he said that he wasn't talking to me which was rude, he told me if "I had a problem with that" instead of apologizing for purposely ignoring me until another employee who was behind listened and he helped me. Worst of all, just at the moment that I was leaving that location, the mocking cashier made a very loud sound as if he were vomiting. That was totally disgusting and extremely disrespectful. Im returned I told him very angry that what is his problem, that what he did is very disrespectful and instead of apologizing. He started arguing with me, this man has no respect or manners when dealing with customers. UPS should fire him! read more

Closes 20 min before their actual closing time. Lazy staff. Don't set store hours if you're not going to follow them! Response to your comment: The unprofessionalism to tell other customers about this is outstanding, Yes I was in the store when you said that. Instead of setting your hours as 5:00pm maybe you should have it at 4:30. Thats why you had so many people trying to come in because your business hours are until 5:00 on google and yelp. Fix your hours instead of blaming the customers being "late". Ive seen other ups stores stay open later to accommodate the customer who came in DURING STORE HOURS. read more

I have always used UPS for different things for years. But never have a ever had such a terrible experience as i did today with the owner ILDE he wanted to over charge me to ship something out . I had called earlier and the price had been different. But its not the price that upset me it was his delivery . What a terrible way to rep ups with this owner ILDE. I hope that if you decide to visit this ups you dont encounter this miserable little man. And make sure you bring your own tape he tripled the price for "labor" . Ridiculous! Just an update- Im not going to respond to the owner & im not surprised he had the audacity to comment. But anyways, i ended up at Ups in the city of Lakewood and attached my receipt. The customer service was AMAZING:) no one calling me names in a different language or rushing to go home and making you your business isnt appreciated! Its only 5 minutes away from the Bellflower location and the prices are apprently different for a box and "labor" . I would love to add its not the 3$ difference its the customer service . Thank you ups at Lakewood-Hardwick location turned everything around , amd saved me $$$. :) read more

The UPS Store - Shipping Centers Near Me - Bellflower, California

Clean, friendly, fast service. I'd definitely come again. They do all throes of packaging, shipping, amazon returns, you can rent a computer station, purchase little shipping and office knickknacks, and shredding. Among other things. Location is clean and parking is available right out front. Grab lunch next door!! read more

I've come here multiple times to ship or have things notarized and both gentleman working the counter, help me greatly each time.

Previously, I rated their service is Great! But their Social Distancing practice beyond poor! I returned to the store... Social Distancing still poor! This time their Service was also terrible. They verbally lied about next day shipping!!! We paid extra and the guy verbally told us "your packet will be there by 10am, maybe even earlier". Packet was delivered after 830pm!!! Cost me extra fees. I called UPS and they told me I had to file a claim with local store. I returned to the store to find out they lied! Did not even bother to apologize or stand behind their commitment. Instead the same guy replied, you should have read the shipping agreement" Due to Covid they can't guarantee shipments. Why did they not say that when I first placed the shipment? I would have considered other options like FedEx, which I have used several times in the past even during Covid. Never a problem with them. Beware don't trust them! Shame on them!!! read more

The UPS Store - Their so call guarantee! - Shipping Centers Near Me - Bellflower, California

My experience here was great, actually the BEST. I walked in asking if they do live scan fingerprinting and the gentlemen in the front said yes, to give him a minute he was with another client. He helped me process my live scan fingerprint information, took the time and made sure everything was correct. I believe his name is Idle. I'm sorry if I got that wrong but he was very helpful and made my experience here very comfortable. Also he helped me do copies that I needed and asked me to check if he didn't miss anything...which he didn't, he got them all! I thought it was going to be a hassle but thanks to Idle, everything went smoothly. Thank you again for being a great help. I will definitely come back to this UPS again! :) read more

This is by far the worst UPS location anyone can ever go too. The owner is by far the most rude, inappropriate, and uneducated person. He has no customer service skills and he thinks because he's the franchise owner he can ignore UPS standard policies. I've spoken to him twice before in person and again today over the phone, and it's disheartening to assume based on his communication that he lacks proper manners and human empathy. Rather than offering good service, he yelled at me over the phone and then hung up after I made him aware that I dropped off a package to be returned to sender, that was once again dropped off to me. I understand that he's not solely responsible for the driver's mistakes or their lack of understanding and communication, but it was the UPS franchise owners response and actions towards me that upset me. He had no concern that I took that 12 pound package back and it was once again on my doorsteps. Had his customer service been helpful, or kind I would not be complaining. I also spoke to one of his employees after I had to call back, since I was hung up on. It's quite evident that his employees are also dismissive about his actions and I understand that he is in a position of authority. Had the owners customer service been helpful, or kind I would not be complaining. His employees also make excuses for him all the time. I went ahead and filed a complaint with corporate and they let me know his behavior is unacceptable, and that they followed the wrong Return To Sender procedures. Response To UPS Owner's Follow Up on Yelp: I'm sorry you don't understand and refuse to accept responsibility for your disgusting actions. You didn't follow UPS' Return To Sender policies and their costumer service policies. The issue was not the Return To Sender procedures, but how you handled the matter. Had you done your job right, I wouldn't have needed to file my complaint against you with corporate. I've made corporate fully aware of your rude and unprofessional yelling, and the responses you have provided me and other customers both in person and on Yelp. I advise you don't continue to response to me because I will continue to air out how your employee apologized over the phone for your actions, because he could hear you yelling at me and how you hung up. All I asked for was some common decency and since you failed to provide me with that, I've set out to make it a mission to make sure ALL customers who come across you don't have to endure your wrath. It's summer, I have all the time to respond if needed and to continue to make sure you don't keep getting away with mistreating customers. The Downey UPS locations is also fully aware of all the complaints your non-returning customers are making in regards to you and your store. If you have any questions, I suggest you follow up with corporate and their emails. read more

I don't understand all the bad reviews ... it's a ups store. Do you expect to get treated like royalty ? Sure they aren't the most greeting group of employees with a huge smile on their face but I've never had an issue dropping off my packages here.. no issues so far ! read more

I went to this location for a passport photo and the service was great!! Thank you so much for your professionalism and speediness :)

Absolutely the worse!!!! They make up charges as they go along. I went in there last week to drop off a package for the UPS- and the short Asian man who claimed to be the owner threw my package on the counter after he picked up to evaluate the weight. He also said there was a three dollar charge because it wasn't taped properly. I said that I hadn't had to pay for taping at other UPS stores. He replied in a harsh tone"My store, my policy!!" He was the rudest person and it's a shame if he's the owner because he gives UPS a bad name. When I said I would never come back- he replied" You think I care?" Well, maybe he doesn't but someone in the higher echelon of UPS wi Here's an update to his comment- the owner is delusional and trying to conceal the rudeness of character by presenting viscous slander. Well, if he has to sink this low and create this "lie" to protect the reputation of his business - so be it. I will be the bigger person and let this rest- I already found another UPS locale that treats their customers with respect. I already filed a complaint with the Better Business Bureau. Additionally, there are other customers with the same issue about their pricing inconsistencies if you read some of the other reviews. I can't believe how the owner replied with such venomous untruths. Well, he lost quite a bit of business today so maybe he can reflect on learning to obtain professionalism. Maybe the BBB can help with that. read more

This place tried to charge us a dollar for every item for Amazon drop off. They are not suppose to charge for this service.