I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Great store I come here for stamps and mailing packages when I'm in the area and the stuff is…read morealways very nice

Updated store hours as of September 7, 2024. It closes at 4pm on Saturday. And is now OPEN on…read moreSunday Noon to 3pm. Great staff and self-service counter is an amazing helpful addition for those of us just dropping off prepaid packages.

Cheap cheap cheap. This store charges you 1.50 to print off a shipping label. The store is a…read moremess and the employees are worthless. Avoid!!!!

This UPS sits in the shopping plaza along with Hugh Baby's and Applebee's, and for the most part is…read moreyour standard UPS Store. Came to drop off a few Amazon returns. The Staff was helpful, getting me in and out with ease. One of my returns required a printed label, which would normally cost a few dollars, however the Associate kindly waived the fee and printed the label with no issue. Process was solid, service was friendly and overall good visit to this UPS location.

Growing up I loved Kohl's and as I aged kinda stepped away from department stores, but recently…read morecame back a few times and really enjoyed the nostalgia with the upgrade of Sephora in the store. I loved being able to combine my Kohl's cash and birthday reward ($5) and got some great quality spanx, lol, showing my age! This store is also great for Amazon returns and gift shopping! Well staffed, lines move quickly!

I first spotted this Kohl's when I was heading over to Culver's. I enjoyed visiting Franklin the…read morefirst time that I came back towards the end of my vacation in Nashville to hang out one last time. I checked out this store because I'm a Kohl's fan. I wasn't expecting to buy anything, but I did. It's the best part about shopping at Kohl's. I found the clearance section. I found a nib wine pourer. As someone who likes calligraphy and wine, this wine pourer was cool and perfect. It was dirt cheap at $3. This store has the best selection of Squishmallows out of all Kohl's stores in the Nashville area. I found one with a rainbow and clouds. I was debating whether I could fit in my luggage and went for it. She was adorable and different. With this visit being my final one at any Kohl's on this trip, I took in everything. If you have an electric car, there are chargers in front of the store. It was my first time seeing that at any Kohl's store. My favourite shorts were here. I didn't need any, as I practically have every colour. They are comfortable and am glad that they exist. This store had Ray-Ban sunglasses. I like that they have affordable styles, as you normally break the bank for a pair. This store will have Sephora soon. It was under construction when I was there. I like that they are a tag team at several locations across the country. If you want Sephora products without hitting a massive mall, it's perfect. I had a nice woman at the checkout. I had Kohl's cash that I used towards my purchase, along with a coupon in my Kohl's app. I saved a lot. Yay! I paid with a credit card. All went well. The woman placed my goods in a bag and wished me a good day. I reciprocated and walked out with my good. I do love my rainbow Squishmallows. She (her name is Vera) was such a great find for my collection. Although the Nashville area has a handful of Kohl's store, this one takes the cake for Squishmallows and clearance items. I had a great shopping experience and enjoyed saving quite a bit of money. (351)

The Whole Foods in Franklin is the anchor store for a large multi-use plaza on McEwen and is easily…read moreone of my favorite places to stop in the area. Whole Foods in general are always so refreshing to be in from the condition of the store to the cleanliness, service, fresh food and of course...the hot food stations! I have popped into this location many times over the years, sometimes for full shopping experiences, other times for a quick lunch and on occasion, for an Amazon return. Each visit is fairly effortless and stress-free. The only part that can be slightly painful is parking, and getting in and out of the place...this complex is very busy! Service is always stellar whether on the floor, behind a counter or at the registers. Overall, while I am a Kroger loyalist, I make it point to swing by this Whole Foods anytime I need...or want!

Whole Foods Market self serve hot bar (1566 McKwen Dr) is seldom maintained. Food that is available…read moreis often dried out. Typically, pans that should hold food are simply empty. Whole Foods is pricey, but worth the extra cost. Not this hot bar. I have come numerous different times of the day - to no avail. Employees are of no help. Suggestion: Shop another Whole Foods Market if you plan to use the hot food bar.

It's a UPS store, so not much to say aside from customer service as that's what it's all about…read more Luckily, this location is really great at customer service! Kind, funny, personable... win win win. I only go when I have to, but I'm glad to have these great folks there when I have to.

Friendly and efficient UPS employees. I liked how they handled my return package and allowing other…read morecustomers to move on and keep line waiting short.

Came in to do a quick drop off load that they were open on Sundays. It helped make my travel home a…read morelittle bit lighter. Great staff a very pleasant and engaging

Everyone is always very helpful here. I am in there once a week and never had an issue.read more

A big thank you toTonya who helped me get a package back to Amazon without any of the information I…read moreneeded today. She patiently waited for me to call home for our Amazon password, helped me find my shipping label, printed it and sent it on it's way. This is the only store I will use in the future. She is an awesome employee.

Great UPS store and friendly customer service. Easy to get in and out and lots of parking, I have…read morevisitors a few times and they are always helpful making sure your package is properly wrapped and items secured for shipping. I stopped by close to UPS last pick up and tbey waited to make sure my item was included.

Came in on Black Friday for stocking stuffers , found everything I was looking for . I bought some…read morepajama pants in here for my son . Gonna have to put them on in the car cause I just dumped pop all over myself and it's 30 degrees out . Love that for me ! Anyways they were friendly and it's clean in here

Our secret spot to finding a good selection of quality pet food at an affordable reduced price! I…read morelove some bargain hunting, usually always find something I love at a reduced price and have yet to see anything expired. Staff are kind though it's usually limited to a few people working.

I go to this UPS location in Nippers Corner whenever I need to return Amazon packages. They are…read morealways so nice. I've truly never had a bad experience there.

Simple request -- needed to send out an Amazon return. Met with the kindest folks who work here and…read morehandled with grace and kindness. I was in and out in under 5 minutes and I can't thank them enough!