It's a UPS store, so not much to say aside from customer service as that's what it's all about…read more Luckily, this location is really great at customer service! Kind, funny, personable... win win win. I only go when I have to, but I'm glad to have these great folks there when I have to.

Friendly and efficient UPS employees. I liked how they handled my return package and allowing other…read morecustomers to move on and keep line waiting short.

I go to this UPS location in Nippers Corner whenever I need to return Amazon packages. They are…read morealways so nice. I've truly never had a bad experience there.

The worker named lucky, was very respectful and he helped me on what i was supposed to do because i…read morewas very confused.

I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the…read morehassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed.

Nice people but need to train their employees better--I was completely misadvised by one of the…read morein-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware!

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!

Cheap cheap cheap. This store charges you 1.50 to print off a shipping label. The store is a…read moremess and the employees are worthless. Avoid!!!!

This UPS sits in the shopping plaza along with Hugh Baby's and Applebee's, and for the most part is…read moreyour standard UPS Store. Came to drop off a few Amazon returns. The Staff was helpful, getting me in and out with ease. One of my returns required a printed label, which would normally cost a few dollars, however the Associate kindly waived the fee and printed the label with no issue. Process was solid, service was friendly and overall good visit to this UPS location.

I'd rate this place a zero out of five stars if I could. The white long hair gentlemen was…read moreextremely rude along with his coworker. He insisted I had my girlfriend fill out an email & send it over to release the package which we did & than he went back on his word. Claiming he spoke to a manager & they said the opposite when this originally started by the drivers pure laziness to bring the package the next day rather they took it to a store 30 minutes away from our apartment complex. Than they go on to explain there an independent franchise & aren't afflicted with UPS.. well so is mcdonalds but they're still the same company. I expected more from UPS as a company & am HIGHLY recommend staying away from these useless human beings in that specific store in the Bella meade region.

the guy with a mustache was so rude for no reason. I've literally never left a bad review for a…read moreplace before but felt like I needed to because it was so uncalled for. no one acknowledged my existence when entering so I said excuse me after awkwardly waiting for a few mins at the counter and the dude with the mustache say im in the middle of something really rudely like so uncalled for.

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Follow-up to previous post. Visited the store to talk to the manager, Parrouch who was walking in…read morewhen I was leaving. Tried to explain that the previous confrontation was his responsibility, that he misunderstood something because he was on the phone at the time. He began almost yelling at me in the parking lot, in front of other customers. Using at least one cuss word. In both cases, Parrousch acted impulsively and inappropriately. In short, he has the EQ of a nine year old. He is just not suited to be a downline employee, much less a manager. Would recommend you avoid this location unless you are fond of confrontations. If I had been as impulsive and attacking as Parrousch, would've ended up in a fist fight. He outweighs me by about 40 pounds.

The employees in this office are very nice, cooperative & helpful however, they gave me some…read moreinaccurate information which gave me heartache. A dear friend was visiting from Portland, ORE. so we planned a party. My friend ordered wine for the party from wine country. I was notified it would arrive the date of the party. I wanted to arrange for an early pick up time. The, typically helpful young man told me I could arrange a pick up in 24 hours, but I needed to do it quickly because we were at the 24 hour limit. I went home and made the delivery change immediately. The day of party I got an email that the delivery for pick up was for the next day which was 48 hours and after the party. I was heart sick and nothing I could do. Just beware when you make a change for delivery, it takes 48 hours not 24!

Best customer service in the area! They are very knowledgeable and listen to their customer needs…read more Suni is my favorite one to work with there.

Customer service from the store manager was extremely disappointing today (9/14/26). Manager rude…read moreand unhelpful. I went in to mail an international letter, and the manager suggested I use the app. I had forgotten one document, so I went home, retrieved it, and returned just 10 minutes later because I preferred to have the store handle the mailing. Upon my return, the manager said, "I told you to do it in the app. We're too busy." There were only four customers and three employees in the store. His response was rude and showed a complete lack of customer care. While at the Publix in the same shopping center, a customer who had witnessed the interaction recognized me and said she wasn't surprised, describing the manager as new and consistently rude. She also mentioned that several employees have left in recent months. I strongly encourage the owner to evaluate the management at the Fieldstone Farms UPS Store in Harpeth Village. I will not return and will encourage others in my neighborhood to take their business elsewhere. I would give zero stars if I could.

Yeah, I understand the low ratings for this particular FedEx outlet. So I'm going to add to that…read more Sure, it's a spacious store that's well stocked with shipping products (tape, empty boxes, bubble wrap, etc.) as well as other nick knacks like batteries, pens, Command strips, stationary, and even snacks. They have copy machines as well. Because we live relatively close by, we use this location somewhat often. Unfortunately, it's perpetually understaffed, lines are long, and workers sometimes seem occupied with menial tasks while customers need help. It's just the least efficient FedEx office we've ever used in Middle Tennessee.

Just the best service you can ask for. They are kind and quick. Huge parking lot. A few times when…read moreI've come in struggling to hold a giant package a worker has come over to help. Can't ask for more. Glad this is my closest FedEx location!