When I need to send a package, fax documents, or send mail, I will more than likely come here to send these things. The service here is absolutely superb. The man that runs the store is Jim. He is always he is always friendly and helpful. Everything is neat and organized. The last time I was there, I had to fax 2 documents. He didn't charge me anything, because he thought I waiting too long. I offered to pay, but he told me no. He really cares that his customers get the best service. I can't recommend it enough! read more

Most definitely recommend. The staff are extremely nice & will help with most all issues I've had & if they can't help they will refer me to another place that definitely can help! I recommend without a second thought! read more

Von was amazing! He helped make a stressful project very easy, he made sure the quality, timeline and checked details! I am so grateful

Excellent packing of fragile items! Friendly service at a great price! A great place to get custom and regular print jobs done!

The owner / customer service here truly cares about their customer and community. Although they can not control when UPS messes up, I appreciate that they show they care and want to do what they can to help. This is a great local business who cares and I would recommend as someone you can trust. read more

couldn't recommend this place more! had the most enjoyable experience. Von was so helpful and great communication. We are hosting a large event and had to last minute print quite a bit of name tags and posters etc he was quite to respond and everything turned out perfectly. Will be doing any future printing and shipping here! read more

Hands down the best goin' postal I've been to. There's one closer to me but always tends to be so rushed, I worry I won't get a tracking number bc they make you fill out a form, and it's in and out. Jim here is so patient, helpful, and makes your process much smoother. I truly appreciate his help and time to help me get my items to their destination AND with the best pricing! Thank you Jim!!!!!!!! read more

Love the customer service! Great guy looking out for his customers. I shall return.

Jason runs a no frills , first class operation... Jim and Frank always go out of their way to take care of me on the regular , no matter the task. Always willing to help with my crazy needs and I've definitely had some crazy ones. Recommend 10/10 EVERY TIME !!! read more

The customer service at going postal is excellent! They take great care with your packages, find the best shipping rate, and do it all with a smile! Highly recommend. read more

I have consistently patronized Goin' Postal for at least four years. I never had an issue with Jim, Frank, nor my packages being delivered in a timely manner. Recently, I went to mail a package and met the new owner, Von Richcreek. I paid additional money to have my package delivered by a certain date. Later, I received an email that the package would be delivered two days after the date I paid for. I followed up with Von regarding my package. Unfortunately, during my visit, no fine print was discussed nor documentation given stating my package would make it days later. Once I requested a refund for my package which never left Nashville, Von wanted to discuss the unspoken stipulation. He claimed he would contact a representative and get back to me. He never called. I called him back a few times regarding the matter and no success. He failed to return my calls. Von lacks customer service skills and respect as it pertains to African American women. He is narcissistic and believes it is okay to converse with customers in a condescending manner. As a result, I sought legal action. Then, Von's stance became if you want to spend money (more than your package) on an attorney, go ahead. I hope since my encounter, customers are no longer dealing with his pompous attitude (so much so that he decided not to respond to legal counsel). I won't step foot in there. However, I'm happy to know that my fortitude regarding the matter helped Von to improve his business practices. read more

I can't say enough good things about Goin' Postal Brentwood. They are fast, thorough and convenient, but it's the customer service that brings me back time and time again. I consistently get the sense that Jim, Frank and Toni (I've been assisted by each of them at least once) genuinely care about how much money it will cost to ship something and whether or not it will arrive on time and in-tact. I've seen them give the same amount of time, attention and care to customers just days before Christmas as they do on a day like today when I was the only one in the store. I think that Jim might honestly be one of the Top 10 Greatest Humans of all time. My interactions with him inspire me to do better and be better in my own interactions with strangers. What a delight to have found this business so close to my home and office. It's truly a treat to do business here. read more

I brought a FedEx package here on Wednesday January 6th, 2021 at 4:10 PM, and directly put it on the front desk as instructed by the owner of this shop. He said that it will be picked up by FedEx at around 4:30 PM on the same day. However, it suddenly went "missing". After seeing no movement or origin scan for a couple days, I decided to give them a call. When I called asking the whereabouts of the package, I was given the run around "we don't scan FedEx packages, they pick up and scan themselves, so we have no way of tracking them." However, FedEx never received possession of the package from Goin' Postal. Someone here is stealing packages and I will NOT be using their services again unless I know I can get a receipt for my packages (They refused to give receipts for FedEx package, even though they claim themselves as authorized FedEx shipper)- lesson learned. I am now out my items AND my money. AWFUL SERVICE!! read more

Goin' Postal - Shipping Centers Near Me - Brentwood, Tennessee

Recently, I went in to drop off some packages and I had a question about an international package and the custom label I brought in. I asked my question, and without responding to me, or even making eye contact with me, the older gentleman I asked the question of that was standing behind the counter just peeled the label and stuck it on my package. I asked him another question and he didn't respond, so I asked it again and he mumbled his reply. I then said my goodbyes to both of the older gentlemen that were working at the counter and neither acknowledged my cheerful, "Thank you for your help! I appreciate it!" This is just one of several examples, but since it's the most recent it came to mind first. I've given these guys the benefit of the doubt several times. At first I just thought they were having a bad day, now I think all of their days are bad. This place is within walking distance to my home and I would ordinarily love to take advantage of having a small business so close to home to support, but the people who run this business are consistently rude and I refuse to support businesses that treat their customers as an inconvenience. I will no longer be giving my patronage to them. read more

If you are in need of shipping this is the place you want to come for incredible service. They go above and beyond to help in anyway.

Needed invites printed for my daughters birthday, everywhere I went it was going to take hours or even next day AND cost $50+. Called GoinPostal and Jason had them printed in MINUTES for a fraction of the cost!!! Best customer service I have had in a while. Will definitely be going back! read more

Jason and his Going Postal team (Rob and Toni) never fail to provide us with outstanding customer service ! A friendly greeting along with professional service that always takes care of our packing, shipping and printing needs. Wouldn't go to anybody else. 5+ stars !! Melinda and Jim Murphy read more

I use this store all the time, and they go above and beyond every time. Personal service, good prices, locally owned, can make whatever you need happen. Sometimes I need a package mailed quick or letters printed -- or even a last minute birthday card. I also tried their coloring sheets for my kids and they kept them entertained and are a good gift, too. I'm glad to find local, personal, fast service. read more

I've been in there for shipping, notary, buying supplies, etc. The owner Jason is super, and they are always fast.

Wonderful customer service and fantastic place to ship packages from.

Goin' Postal is my go-to shop for all postage needs. Their team has helped me with all of my business orders, holiday cards, and everyday shipping needs. They go above & beyond to provide amazing customer service, every time. read more

This place is amazing! They have everything in one spot and conveniently located in Nolensville. I needed to print out important documents and was able to email them over the night before with instructions and they were ready and waiting for me the next morning. I was also please to receive an email back acknowledging my request was received and that they were on it. No more waiting in long lines at an office store for me! I appreciate the reliable and friendly service I received here. read more

I use this company for all my real estate marketing materials. They print and mail my monthly newsletters for me and they always get great responses! I would definitely recommend them. Great quality prints, speedy responses, and great customer service! read more

As a subcontractor for the state of Tennessee, I have a variety of tasks which can't always be done in my home office. Goin' Postal, in Brentwood, ALWAYS is able to help me with any of my office related tasks. AWESOME customer service at excellent prices. read more

I always ship my heavy packages here. They compare rates from several companies and always save me money from the USPS Click-N-Ship prices. Jim and Frank at the desk are very helpful! Jason, the newer owner, is very nice and is always looking for new ways to improve the business. He had just set up a new large format printer at my last visit for blueprints and other large documents. They always have a candy dish for the kids and are big supporters of the local Girl Scout troops. I can't say enough positive things about these guys! read more

Jim at this GP location is the most helpful and friendly individual you will ever meet. I would rather drive an extra 10 minutes to give him my business than go anywhere else. read more

I had to ship both locally and internationally with a lot of moving parts. Paul was knowledgeable, patient, friendly and professional. I am grateful for his expert help. read more

I took a box to Goin Postal that was real heavy.. The staff took the zip code, the weight of the box and the contents in consideration and then got prices from several carriers to find the best method to ship.. Also the box was tearing a bit and they taped it up for me to make sure it arrived safe and sound... Also they are so friendly and courteous in the store.. keep up the good work read more

Employees are nice and they're not stingy with their shipping supplies... but the prices have kept me from going back, except in cases of absolute necessity. They consistently charge double the USPS rates for the exact same service. read more

Jim is rude and extremely inconsiderate. I needed an extra witness for notary purposes. First, he told me he couldn't do it (one of his employees was standing right next to him.) i came back in the next day practically begging for his help. He started arguing with me, "I was the only one here last night." I had to tell him twice that I didn't want to argue with him because I just needed his help. I thanked him and he said nothing. Nor did he complete the witness section of the document...and he had an employee right next to him. Again. I was, of course, charged for the incomplete service. I will never go to this location again, and I would advise the same to anyone. The man has no business working with the public. read more

I am sorry to give Goin' Postal a bad review but here we go. I sent a package (international) in February of this year. The package has not been received, nor has it been found. They keyed in the wrong COUNTRY!. I went in to claim where it was, the owner told me to check with the post office. They can't trace anything there. I went to the post office and they told me they trace package from the customs declaration form that I filled out at GP. I went back to them and then they started being helpful. Jim proceeded to give me a copy of the form they used to track the package. Granted he did offer to pay for the postage they charged me along with reimbursing me for the contents of the package. I took the postage considering the package never got there. As of today's date, I have filed a formal investigation with the post office. As of today, 4/22, the package is still missing. I went today to mail a package to a domestic address (not trusting them to international anymore), I went in and they were going to charge me almost $5.00 for a small package. I asked why it was so expensive and the owner again said, well, you may get a cheaper price at the post office. I asked how much is the cost there..."I don't know." Really, you have to know in order to up-charge your services by nearly half!!! I went to the post office and yes, it was only $2.42 cents. I love giving my business to local merchants but this guy is not getting my business anymore. read more