These people are so nice and helpful!! Great experience! Definitely would recommend! They also have awesome Birthday, etc cards!

s l o w e s t service. Every time. They say things like "we only have one printer today" or "third time's a charm usually for our fax" - but it is always broken! Albeit, they are not unkind folks, but this is no way to conduct serious business. Only go if you have L O T S of time to spend. This business could use technology update, stealthier employees that are not tech deficient, and ACTUALLY more than one register. Wanted to support this small shop but it is awful, and seemingly no ambition to be better, faster, more efficient. Cannot recommend:( read more

The people who work and run this business are top notch. You can get all of your shipping needs taken care of and they always search for the best way and price. They also carry a spectacular and unique section of cards for every event and occasion. You can get documents notarized, scanned, emailed, copied.....etc. A great one-stop-shop and always a cheerful smile and a cute pup as well. Highly recommend this business! read more

The ladies at this store were so nice and helpful. I had to ship a large package to England and the woman who helped me was so sweet to me and very helpful. She really went out of her way to get me the best rate and it was a great experience. I would highly recommend them! read more

So convenient, their attention to detail, dog friendly, professional and just a nice owner/ staff to do business with. Cant help but have a smile on your face when you walk out. read more

The best staff! The staff really cares about their community! I called to overnight something to California and another woman had to ship to France and they were so helpfu! read more

I am so glad we have Goin' Postal in our neighborhood. It is so convenient and everyone there is friendly and helpful plus they have a little kids' station set up to keep my little one busy when I'm there. I've been using their services for almost two years and have never had any problems. read more

I love this local postal service in Westhaven. The staff is always super friendly and helpful. They have everything you need to send out packages including mailboxes for businesses. I run a small product business and they help me ship different amounts of product around the United States including wrapping it properly in custom boxes (due to my product amounts/sizes being different). Much better than the post office where you are sent to the end of the line if your package isn't 100% ready to ship, read more

Always friendly and fast as possible. The USPS should take a lesson in customer service from our friends at Goin' Postal Westhaven!

I use going postal for shipping packages and also for scanning and sending an important file. They are efficient and friendly. Tried to find the least expensive way to send my packages. Awesome customer service. Highly recommend using them! read more

This was the first time I've used this facility and it was strictly because I was visiting and needed to send items home. What a treat! The staff was so friendly and thorough, and we ended up staying there chatting with other customers for about a half hour longer because everyone was so nice! My shipment arrived on time as promised, and completely in tact. This was due to the extreme care they took in packing each and every item into one large box. I shipped candles, glasses and soaps, and nothing was broken. Again, their. Are full wrapping and packing is what did the trick. I would use them again for sure. Other customers that came in also seemed to be happy with their services as well. Now, if I could only move there to ship more things... read more

No waiting in long lines for a grumpy worker. Nothing like USPS. Great customer service--friendly, efficient and with a smile.

Great availability and helpful staff . They look for the best available way to mail - USPS FedEx, etc.

The owner Susan is not customer friendly. I do not recommend using this business the are others close by with outstanding customer service like the UPS store on fieldstone pkwy. read more

So we were having brunch at a place called Scouts Pub in Franklin before our plane flight home from Nashville to Fort Lauderdale. When we got to the airport my wife realized she'd left her camera there. She called her sister who called the restaurant and the manager told her just provide a credit card and she would ship it back to us. She changed her story however when we talked to her. My wife was FREAKING out! She actually wanted me to fly to Nashville. Uber to Franklin. You get the picture. The good folks at Going Postal retrieved the camera from the restaurant, packed it up nice and called me for payment. Crisis averted. I can't thank them enough! Thanks guys!!! read more

Second time in the past three weeks where the business held my mail three days before shipping it. One was a priority overnight Fedex package and another USPS Priority Mail that they held as well. Either do your jobs or shut your doors until you get you s$&t together. read more

Been going to this shipping store for over 10 years and through 3 different owners. Well today was icing on the cake lol. Got chased and yelled at by the owner and I suppose her son after the FedEx driver scanned and handed me MY package. This is on top of the bevy of other inconveniences this location has. I'll be canceling my box and going anywhere else. Yelling at a a customer is downright wrong! Life is too short to be treated that way. In addition they don't pick up for ups, print or anything else convenient. I could go on and on... perhaps because I have a brown complexion they ignorantly assumed I was a thief! Way to treat a beyond loyal customer of over a decade!!! UPS will gladly take my business and/ or FedEx directly. Never going there again! If you enjoy being upcharged on stamps and shipping it's the place for you! read more

I would like to give recognition to the owner/operator Susan Stark. She has gone above and beyond to make sure her customers are taken care of and protected. I had a unfortunate incident with a damaged package and she stepped up and resolved the problem with care and professionalism that is lacking today. I recommend her for all your shipping needs! Gary W read more

I came in here asking if it was possible that my package was left at this shop by mistake because my package was nowhere to be found at fedex or at the place of purchase. The owner went off the rails! I only came into the store to see if I could go to the source of where I last left the package (assuming the fault was of my own) and the owner was furious I even asked the question and said that I "accused her" of losing my package (which I did not). I simply was lost as what could have happened to it. She could have kindly pointed me to the right people to call but instead, She talked disrespectfully to me and raised her voice yelling, "I can assure you its not in my store! Is there someone here that could speak slowly enough to this girl for her to understand"?? Again, I wasn't accusing her, but she wouldn't even pretend to look for it due to pride. I was just confused of where to look as it was last left at her (at the time 2 weeks ago) very disorganized shop. I said I was hoping she wasn't the manager of the shop and she pridefully said she was the owner. My comment to that was, "okay, I understand why you think its okay to treat your customers this way". I then began to back away in realization that this lady was getting loud and confrontational. I said I will be leaving this store because I can see she was not capable of carrying a conversation or using her indoor voice. She then yelled at the top of her lungs "go FUC* yourself"! I've never been treated this way at any establishment and it certainly is not okay. I thought that because she was the owner that I couldn't talk to anyone about her irrational behavior. I was mistaken because this is in fact a franchise and people may not know there is a corporate office to call. When I called back to get corporates number, her very kind employees apologized to me for her behavior saying they also didn't understand why she acted that way. They too were shocked to see this woman unravel and to witness this absurd level of unprofessionalism! Anyway, if anyone has a similar experience please tell her corporate office!! No one should be treated this way! I'm still in shock! The number of her corporate office is (813)-782-1500 and press 0 for customer support. I hope no one else gets treated this way..it's just plain unacceptable. I understand it probably wasn't the stores fault and never thought or even implied that it was! It would have been nice to just be pointed in the right direction rather than being talked down to by this insane woman. I hate that I even have to write a review for something like this but she needs to be held responsible for her disgusting actions. Turns out if she isn't making money off of your package this will be your treatment at her location. Take your packages to cool springs goin postal! They're are helpful and wonderful! read more

Goin Postal in Westhaven is terrific! Great service and all the stuff you need to mail anything' I love it!

I love this place. The owner and staff are always helpful and go the extra mile to help you at. The have a great working knowledge of USPS, FedEx and UPS procedures. I am glad that they are around and also glad that I can help a successful small business owner. read more

I recently went in to send some important documents via USPS which require a signature. I thought it would be easier than going to the post office. I was asked to complete an address form and to include my email address. I paid and was advised I'd get an email confirmation with my tracking informatoin. Needless to say I never received my email. I called later that day to find out if my time sensitive, very important document was sent and was informed it was. I wrote down the tracking number provided only to find out the number wasn't correct after looking it up that evening and the next day. Typically when I pay for priority or certified mail documents I receive my tracking information right away. This isn't their process and I will not be going back to this location to mail anything important. read more

Very friendly staff. Willing to help with taping up and attaching labels. Every time I go in, I come out feeling that I received outstanding service. It's my go-to place for sending out packages. Thanks!!! read more

Goin Postal is so easy for all my mailing needs. I will never go to a USPS post office location again as long as they are so conveniently located close by in Westhaven. The staff is always friendly, helpful and efficient. It is a joy to do business with them. read more

Goin Postal on Front Street in the Westhaven community completely understands the day to day activities for those of us that work from home. The folks at this Goin Postal could not be more friendly, accommodating and professional. We are lucky to have them in the town center. Highly recommend going there for all of your postal requirements. read more

THE BEST!! Excellent customer service and such a blessing to have this service in our neighborhood. Keep up the great work!!

Terrible experience. The place is always chaotic and messy. Packages and supplies everywhere. Plenty of packages and mail line the wall to the back door. Not at all secure. The woman screamed at me about wearing a mask (the county lifted the mandate AND she had hers around her chin when I walked in). She was incredibly rude. One guy was walking in without a mask and turned around and walked out. I calmly gathered my packages and left without comment. I will NEVER go back. UPS was cheaper, cleaner and nicer. read more

Goin Postal at Westhaven goes above and beyond with their customer service. Under normal conditions, they provide friendly, professional and efficient service. Now, with Covid-19 and social distancing they've exceeded their already high level of service by going the extra mile to provide service while minimizing contact. Pull around the back to the tent and they will take your package or mail and handle the transaction efficiently from a distance. This should be your go to place for all your mailing, shipping and packaging needs. I understand that it's locally owned and the owner is usually on-site providing personalized service. Great local business. read more

The level of service at Goin' Postal Westhaven is amazing! They are taking extraordinary steps to keep their patrons safe from Covid-19. Susan and her team will literally go the extra mile by providing front door pick-ups for their customers. Highly recommend! read more

NO NO NO! Recommend only for shipping pillows - beware! Completely rude and not even a little bit helpful Damaged my item within 45 seconds and flung the box back at me when I told him I would take my business elsewhere read more

Very friendly people here. They hardly ever charge me either. They don't even mark up postage stamps!

What a great place to do business- whether it's to get mail or send it. They offer all kinds of services, including notary public. The folks here are pleasant and so very helpful. It's always a pleasure to stop in! read more

This is my first review on yelp. Do not waste your time or money going here. There were 2 women at the counter. One was rude. The other scattered and unorganized. The first told me it was going to cost $5.99 for first class on an 8 oz envelope or somewhere in excess of $11 for priority with tracking. The second offered a prepaid envelope that would have cost over $8. She took my package and said they would fill out the envelope for me later and email me a confirmation. Neither the price nor the "later" sat well with me. I took my package and left in spite of the "don't you trust me?" look. I went to the post office at Five Corners in Franklin where it only cost me $3.39 for the same envelope going to the same destination but much friendlier service. I will never return to this shady business again. read more

Objectively incompetent, yet notably rude too. Used this location to send a Certified letter / Return Receipt Required. The letter was returned to my address by USPS for lack of postage...unbelievable. I paid their premium price and Goin Postal failed to attach the required (any) postage. How do you miss that?? My letter missed its deadline as a consequence. The cost was refunded by Goin Postal - I was told "I guess we forgot to attach the postage." I took the letter to the USPS where the same service costs 29% less than Goin Postal. Will never use this business again. read more