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    The UPS Store

    4.4 (17 reviews)
    Open 8:00 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

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    Denny K.

    I was excited to see a UPS store open not far from our home, especially since I had an important package to ship last week. And, I was able to do so, albeit with trepidation. (Keep reading.) 4 clerks in this store during my visit - 3 standing behind the counter, one sitting in a chair alongside watching and providing advice (?). Most obvious thing upon entering -- absolutely no one in the store was wearing a mask or gloves. And of the four other customers, only one person besides myself was wearing a mask. One young man (apparently a trainee since he had to ask for assistance from other clerks throughout my process of mailing a normal padded envelope) did his best to help...but it took quite a while to complete my transaction. (And I was not excited about tarrying...but I did not criticize or complain.) What I don't understand is, "Why - in a small public facility with untold numbers of people entering and exiting all day long, handling packages from who-knows-where, were no safety precautions in place?" No hint of anything out of the ordinary in this time of Covid-19. Yes, there was a large bottle of hand sanitizer on the desk. But this disease is transmitted through sneezes, coughs, and other respiratory functions...and at times via direct contact. And yes, I know there is a range of information, guidelines, and regulations regarding safe distance, to mask or not to wear a mask.No stringent regulations in this part of Tennessee. Nevertheless, these folks are rolling the dice in terms of public safety. And that is not going to earn them many stars. Update today (6 days later)...had another package to send....no change in masks or other "suggested" safety measures at this location when I looked in...so I took my business to a UPS store 4 miles away where all clerks were wear masks & gloves and there were clear guidelines marked for customers' (& staff's) safety.

    Went in to get something mailed asked about which mailing option, I should choose they suggested one, I went with that checked out and a few days later I got my package mailed back to me. I had paid, but they had not added postage to my envelope, so unless you want to mail something twice, I would not suggest going in.

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    8 months ago

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    Local

    Helpful 2
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    7 months ago

    Everyone is always very helpful here. I am in there once a week and never had an issue.

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    Local

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    3 years ago

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    Local

    Helpful 1
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    6 years ago

    Helpful 3
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    2 years ago

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    Cindy P.

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    2 years ago

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    Local

    Helpful 0
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    6 years ago

    Helpful 2
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    5 years ago

    Helpful 1
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    2
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    4 years ago

    Helpful 0
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    Photo of Dara P.
    10
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    5 years ago

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    Cindy P.

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    6 years ago

    Friendly and efficient, so glad that people are still so kind and warm in this day and age. That is so rare!

    Helpful 1
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    6 years ago

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    5 years ago

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    4 years ago

    Great staff! Very friendly employees & quick service. Typically no lines but they move quickly if so. Keep up the great work!

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    Local

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    5 years ago

    I have received fast, friendly and efficient service every single time I have visited this store, never the slightest problem!

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    Cindy P.

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    6 years ago

    Spoke with Cindy. She does a fantastic job, always takes time for my questions and is a delight to each and every customer.

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    6 years ago

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    Cindy P.

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    This was my first time utilizing this UPS location to return some things from Amazon and I was so impressed by the customer service and how quick they were!

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (27 reviews)

    I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

    This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

    Office Depot - Computer rolling bags

    Office Depot

    (18 reviews)

    $$

    I wanted to hit an OfficeMax and realized that it's all Office Depot in Nashville. I ended up going…read moreto this one in Franklin. It was a clean store. Aisles were wide. Staff were around, but I never interacted with any of them. It's crazy to me that back-to-school promotions have already started. Maybe there are year-round semesters here? My grad school started in mid-August for the fall semester, so maybe it's not wacky. The clearance section is small. It's in the left back corner of the store. There were some nice tumblers, but I have enough of them! The washrooms are at the back of the store. The women's was clean and nicely stocked. I like looking at rolling computer bags. There were a couple that were on sale, but they are all black and boring. I enjoyed looking at the brush and calligraphy pens, too. It was nice to browse around. I didn't find anything that I had wanted, which my credit card was thankful for. (236)

    This Office Depot is located on Cool Springs Boulevard and sits in the large shopping plaza…read morealongside Bed, Bath & Beyond, TJ Maxx, Gamestop and several other eateries and retail shops. I stopped by in search of a drafting chair due to a higher than average desk I have at home. There were not many employees on the floor, so I was not able to get assistance in my search until I went to the register and spoke to the cashier. The cashier was super friendly and helpful. He offered to look up locations that may have them around the area, as drafting chairs were only carried at specialty locations or online. I wasn't that pressed, so I just asked for the location details. In addition to that information, he also offered other solutions for taller desks such as mountable keyboard drawers and trays. Sadly they did not carry those either, but it did give me good idea for a cheaper alternative. Overall, the location is dated and in need of an update, but the shelves are stocked and the service was top notch!

    The UPS Store - shipping_centers - Updated May 2026

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