I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

My fav FedEx I pop in do my self service drop offs and get out in a couple of minutes. Staff is…read morealways friendly

The staff here is amazing. They were incredibly patient in helping me get my order correct and then…read morewhen I went to pick it up, they were also very friendly and even recommended a place to go for lunch.

I have a mailbox here. USPS confirmed delivery to my box, but the store did not put it in my box…read more Employee just shrugged his shoulders and suggested I contact USPS. How convenient! Made little effort to see if it was misplaced in another box or checked around. Don't recommend getting a mailbox here!

Love this place. My only thought is - where are holiday hours listed?! I drove all the way here…read moreand you're closed at 2pm on new years when it says 4pm on yelp. Usually place post changes for hours.

Excellent experience. Respectable and professional staff was very helpful and I have never seen…read moresuch an efficient team. With positivity and smiles they quickly and accurate served I would say easily 20 people in the 35 mins I was there most of which was spent waiting on a printing job - not waiting in the line).m. It was end of day and the line was long but they didn't miss a beat! It was a pleasure to see them work.

If you need fingerprinting for employment registration or a background check, I would recommend…read morechoosing a different UPS location. This store appears to simply provide the fingerprinting equipment for the third-party company offering the service, but the staff take a completely hands-off approach if any issues arise during the process. Since technical problems or questions can occur during fingerprinting, I expected at least some basic assistance. Instead, when I asked for help, I was simply directed to a generic technical support phone number posted under the desk and left to resolve the issue on my own. Based on what I observed, customers seemed satisfied with the store's traditional shipping and mailing services. However, my experience with fingerprinting was disappointing, especially compared to other UPS locations where staff were much more helpful and willing to assist when problems occurred.

My initial experience was great, however, their website is not functioning properly to receive…read morepayments. I have called & reaching the processing center 4 times trying to get resolution & not have to pay the $3.95 processing fee. I've finally paid it.. as I don't want to incur a late fee as well. I have wasted so much time trying to pay my payment. This is unacceptable.

Metro Self Storage has been absolutely amazing. From our rainy day move-in to our move-out day when…read moreour movers flaked, Taylor and the staff helped us every step of the way. They always greeted us warmly and helped resolve any/all issues (all of which weren't caused by them, but they helped anyway!) The facility was always clean, well lit, and easily accessed. I'd recommend them to anyone and everyone needing storage. I can't imagine there being a better facility in the greater Nashville area.

I found Golden State through the California Secretary of State's official website and after having…read morea TERRIBLE experience with one of their competitors, I was a bit weary to sign up for their online notary class. However, I did sign up and I am glad I did. The course was straightforward and easy to follow. It was all done by video and the instructor made the information easy to process and retain. He even made me laugh several times! I still have a bit of studying to do before my state exam, but I did well on the practice tests after going through the course. I passed, but as I want to do better on the state exam I will study for a bit before to do better. I was amazed at how much I retained from a short course done in a day (6 hours online with a few starts and stops). I had a technical issue in the middle of the class and the call was answered right away and the problem fixed. So far it has been a good experience and I look forward to completing the rest of the process.

Unfortunately, the gentlemen that instructs the course passes away. He was an amazing instructer…read morewho was very thorough and explained every aspect of a Notary. However, Andy is great also and very informative. I would recommend Notary.net in place of Golden State Notary.

My brother and I have a landscaping business and we have always used them for product and…read morematerials. Amazing customer service and their products / equipment is top tier. They fix tools for very reason pricing as well

I arrived 10 minutes before closing while one employee was turning off lights, Curtis an employee…read morethere checked out my Weedwhacker and got it started for me, I apologize to Curtis for coming at closing time and he said "no problem, I am glad to help" Curtis Is a class act and as always done a great job whenever I come in and need help I recommend Dickens turf if you ever need lawnmower equipment worked on Curtis is fast and no long waits for equipment to get fixed. Ask for Curtis when you go there he treats you like family.

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!