5 stars for Matthew and Matthew only…read more I was returning a package for a friend as a favor (nice of me alert!) But I didn't look closely at the package to realize it was shipped via UPS (negligent of me alert!) Matthew gently informed me that FedEx couldn't ship the return, but he still went ahead and taped up my box and attached the shipping label (GOAT alert!) Shout out Matthew. Next time I need to mail something, I'll be rolling up to the FedEx Office Print & Ship Center on Mallory Lane for SURELY

My fav FedEx I pop in do my self service drop offs and get out in a couple of minutes. Staff is…read morealways friendly

Excellent experience. Respectable and professional staff was very helpful and I have never seen…read moresuch an efficient team. With positivity and smiles they quickly and accurate served I would say easily 20 people in the 35 mins I was there most of which was spent waiting on a printing job - not waiting in the line).m. It was end of day and the line was long but they didn't miss a beat! It was a pleasure to see them work.

If you need fingerprinting for employment registration or a background check, I would recommend…read morechoosing a different UPS location. This store appears to simply provide the fingerprinting equipment for the third-party company offering the service, but the staff take a completely hands-off approach if any issues arise during the process. Since technical problems or questions can occur during fingerprinting, I expected at least some basic assistance. Instead, when I asked for help, I was simply directed to a generic technical support phone number posted under the desk and left to resolve the issue on my own. Based on what I observed, customers seemed satisfied with the store's traditional shipping and mailing services. However, my experience with fingerprinting was disappointing, especially compared to other UPS locations where staff were much more helpful and willing to assist when problems occurred.

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!

I had to ship a couple packages today and it was fairly painless. Other than the price () it was a…read moregreat experience. I wish I had gotten the name of the sweet lady at the counter. She used to work at Chico's and we talked bell bottoms. Very important conversation!!! Anyway. A quick errand became a delightful experience. Thanks y'all!!!

I visited this place to get fingerprinting. The person at the front was very sweet and helpful…read more Unfortunately the person working with fingerprinting was addicted to his phone. It took him double the amount of time as he had to scroll on his phone multiple times during the fingerprinting. I do not recommend this place for fingerprinting.

Staff is nice, but this is not the location for your Amazon returns. I've been to this location…read moremaybe 5 times for returns and 3 of those I have been turned away. Scanner isn't working today we can't do returns, we don't have any labels, we don't have any boxes. There is always something, but it's also a matter of customers waiting in the designated return line for some time before an employee addresses it. Almost like that's not my "section" not my responsibility to inform anyone kind of mentality. I've been to two other locations many times without a problem.

I believe Staples has Amazon Returns to get people to shop in their store. A few weeks back I came…read morein for an Amazon Return and no employees acknowledged me. After about 5 minutes I ask someone in the print area if someone was available to do Amazon Returns. She simply said, You just have to wait! I told her I am not demanding just asking. She just looked the other way. No acknowledgement, no someone will be with you soon. After several had lined up at the Amazon return counter a staff came over and did my return but let me know that they didn't have we enough staff to do this and he would probably just shut down the Amazon Return station soon. Not having staff is difficult. I understand. I thought maybe it had been a hard day. Then I remembered it was Saturday at 10:10 am and Staples had just been open for 10 minutes and the staff I encountered were already tired of customers.I realized I was not welcome at Staples. I don't believe anyone would have been upset if they had to wait if they were shown a bit of human kindness.

My initial experience was great, however, their website is not functioning properly to receive…read morepayments. I have called & reaching the processing center 4 times trying to get resolution & not have to pay the $3.95 processing fee. I've finally paid it.. as I don't want to incur a late fee as well. I have wasted so much time trying to pay my payment. This is unacceptable.

Metro Self Storage has been absolutely amazing. From our rainy day move-in to our move-out day when…read moreour movers flaked, Taylor and the staff helped us every step of the way. They always greeted us warmly and helped resolve any/all issues (all of which weren't caused by them, but they helped anyway!) The facility was always clean, well lit, and easily accessed. I'd recommend them to anyone and everyone needing storage. I can't imagine there being a better facility in the greater Nashville area.

I just have to brag on Brittany Danner working the front counter. She is an absolute gem! A couple…read moreof other people were also standing in line and agreed that Brittany was such a pleasant person. Her disposition and genuine love of her job was obvious. FedEx, I hope you see this review and are paying her well enough so she will stick around. She's worth it and you probably already know you have an A+ employee.

We were supposed to receive a package BY NOON today that required a signature. Around 11:00 a.m. we…read morewere notified it would be here by "end of business day." Really? Some of us are busy and have real jobs and rely on information as it relates to our schedules and/or important deliveries. I called FedEx around 12:30 p.m. for an ETA and was told on the phone by the representative "it's very close and will be there before 1:00 p.m." For some reason, I deemed this information reliable and once again realigned my schedule. 2:15p.m....... nothing. I called again and was given a case number and told the facility would "call me shortly." It's now 4:25 p.m. I was never called and still have no delivery or information.

Looking for a convenient mailing spot in Westhaven? Check out this fantastic local shop! They…read morehandle all your shipping and greeting card needs, plus they have a wonderful small selection of books and novels. The staff is always friendly and eager to help. Huge thanks to Susan Stark for running such a top-tier local business--and a special shoutout to Moishe the Black Lab for making every visit the absolute best! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

These people are so nice and helpful!! Great experience! Definitely would recommend! They also have…read moreawesome Birthday, etc cards!