Most definitely recommend. The staff are extremely nice & will help with most all issues I've had &…read moreif they can't help they will refer me to another place that definitely can help! I recommend without a second thought!

Von was amazing! He helped make a stressful project very easy, he made sure the quality, timeline…read moreand checked details! I am so grateful

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

6/29/2026 I had a small package with the pre-paid return label I needed to drop at UPS desk. I…read morechecked their hours....closing at 7pm. I popped in quickly around 6pm and I still had a grocery run next door down and needed to arrive at a meeting by 630pm...yes, I know, cutting it close. Both sales representatives were young men and they stood quickly to their feet as soon as I touched the door. I was delighted at their level of commitment to service--and manners as I am a lady of a certain age (but you didn't hear that from me!) I said it has a prepaid label and thanked them. The one fella commented that he liked the message on my t-shirt which is a social commentary that I knew would draw controversial attention. But....there you go! Polite, courteous, professional and prompt. Great service!!

I am usually happy this this store. I use it mostly for returns of Amazon products. I have used it…read morefor notary twice. I main complaint is about the management. If you want people to keep coming here you need to have adequate open and closed on your answering service. How much time does it take to tell people you are closed due to the weather. I was there today, big lite up OPEN sign. I called first and only got the leave a message voice mail. You weren't open.

Located in its own strip mall next to Buffalo Wild Wings, which is near (in front of)…read moreBooks-A-Million. We were from out-of-town and needed to print, sign and scan some papers. This FedEx location stays extremely busy. We were here on Saturday afternoon around 1 and people kept coming and going... Pretty convenient. Plenty of parking.

Service was awful and some tall lady with short grey hair (awfully rude) denied my package for…read morepostal services. I had to wait 20 min just for a shipping label to be printed. She managed to even call me a racial slur bec I was the one frustrated. I'm African American and Asian and I am highly offended.NEVER GO HERE

The owner here is very friendly and welcoming. There is a small basic coffee shop inside with a…read moregood assortment of grab and go meal options. UPS packages are accepted and a receipt is provided that is internal to the location but the package scan they do does not show up as an official UPS scan for tracking metrics for online selling platforms. The not having the scan show on UPS tracking is a major disadvantage as it can impact insurance claims and on time seller metrics.

The staff is awesome, attentive, efficient, friendly and professional. I have intended to post a…read moreKudos to the staff for a while. Rarely have I walked into this business and had to wait more than a couple minutes even when they were in busy or last minute holiday shipping seasons. Thanks guys for a great old fashioned postal experience!

I highly recommend PostNet in Smyrna for your printing and shipping needs. They are friendly,…read moreprofessional and will go the extra mile to take care of their customers. Their service is nothing short of fantastic.

I met Josh at the Ridgely Road Office Depot this morning and am pleased to say that he is right on…read moretop of customer service. He made sure I found everything that I needed and followed up with helping me find the right size envelopes that I was searching for and also an Academic Wall Calendar. He is smart, aware of everything going on and he takes the time to offer assistance as needed, without breathing down your neck. He is a very impressive young man and having just moved here, I am happy to make his acquaintance, and will definately be a return customer. Thank you Josh!

Love this place! They are 1000 times better than Staples and always have exactly what I'm looking…read morefor. They are typically my go to for office supplies

I needed a custom order done on some Yeti's and they did a great job. They were easy to communicate…read morewith, very responsive, and quick to get the order done. I was able to drop-off and pick-up the next day.

B & B Awards and Engraving definitely has a "wow" factor that I haven't received at other places…read morelike them. I reached out to Joel with B&B to see if they could quickly help me get several plaques for my company made in a short amount of time. He made it very simple to do business with them and was able to pull a file from where my company had placed a similar order three years ago. This was all unlike a local competitor who I had to hold while he 'booted up his computer'. Joel was extremely helpful and not only did he get them completed in the time frame I needed them, he offered the best price in town! B&B definitely has my business for life. Professional, efficient and friendly is how I would ultimately describe them. In fact, I'm returning for a trophy and a mailbox marker for my home soon.